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Retail Store Associate - Fabletics (Ontario Mills - Ontario, CA)
Fabletics
ON · Ontario, Canada
Part-time
Fabletics is currently looking for driven Part-Time Store Associates for our NEW Fabletics location at Ontario Mills in Ontario, CA!
P/T Seasonal Retail Sales Associate - adidas Sherway Gardens, 2067, Ontario, CA
adidas
Toronto, ON
Temporary
…requirements and information, promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales…
Retail Associate
Pelee Island Winery & Vineyards Inc
Kingsville, Ontario
$18.25 CAD / hour
Full-time
The Retail Sales Associate is responsible for delivering exceptional customer service in a fast-paced retail environment. This role requires product knowledge, strong sales skills, and a…
Retail Associate
Pelee Island Winery & Vineyards Inc
Kingsville, ON
Up to $18.25 CAD / hour
The Retail Sales Associate is responsible for delivering exceptional customer service in a fast-paced retail environment. This role requires product knowledge, strong sales skills, and a…
Sales Associate, Toronto Premium
True Religion
Halton Hills, ON
$18 to $18.5 CAD / hour
Part-time
The Sales Associate delivers an exceptional customer experience by bringing True Religion’s brand, product, and selling culture to life on the sales floor. This role is responsible for…
Warehouse Associate - Order Picker
Arctic Beverages Group of Companies
Winnipeg, MB
$37,440 to $39,728 CAD / year
Full-time
In addition, the Warehouse Associate is responsible for gathering items for shipping, completing required documentation, and supporting inventory movement throughout the warehouse. Duties…
Middle Office Associate
Crédit Agricole CIB
Montreal, QC
Full-time
The Middle Office Associate is responsible for executing and monitoring margin calls and interest according to the parameters established in the contracts, with management systems varying…
Apple Device Support Technician
NTT DATA North America
Dorval, QC
Other
We are currently seeking a Field Tech Senior Associate to join our team in Montreal, Quebec (CA-QC), Canada (CA).
Luxury Retail Sales Advisor - Full Time
Longchamp
Toronto, ON · North York, ON
$21 to $25 CAD / hour
Full-time
Full-Time Luxury Retail Sales Associate - La Maison Longchamp
Seasonal Associate
sephora.com
Burlington, ON
$19.2 to $22.6 CAD / hour
Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
Sephora
Burlington, ON
$19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
sephora.com
Toronto, ON
$19.2 to $22.6 CAD / hour
Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
Sephora
Toronto, ON · Scarborough, ON
$19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
sephora.com
Oakville, ON
$19.2 to $22.6 CAD / hour
Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
Sephora
Oakville, ON
$19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
sephora.com
Kelowna, BC
$19.85 to $24.8 CAD / hour
Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
sephora.com
Kingston, ON
$19.2 to $22.6 CAD / hour
Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
Sephora
Kelowna, BC
$19.85 to $24.8 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
sephora.com
Coquitlam, BC
$19.85 to $24.8 CAD / hour
Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
sephora.com
Moncton, NB
$17.65 to $22.05 CAD / hour
Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
sephora.com
Barrie, ON
$19.2 to $22.6 CAD / hour
Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
sephora.com
Victoria, BC
$19.85 to $24.8 CAD / hour
Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
sephora.com
Burnaby, BC
$19.85 to $24.8 CAD / hour
Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Seasonal Associate
Sephora
Kingston, ON
$19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…

NTT DATA North America

Apple Device Support Technician

Dorval, QC, Canada

Apply About employer

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

Provide comprehensive technical support, deployment, and repair for Apple devices including MacBooks, iPhones, and iPads. Manage devices via MDM solutions and maintain the Tech Bar inventory while ensuring high customer satisfaction.

Requirements

Requires at least 2 years of experience in Apple/Mac technical support and a CompTIA A+ certification or equivalent. Must possess a valid Canadian driver's license, reliable transportation, and fluency in both English and French.

Experience

2 to 5 years

Education

high school
bachelor degree

Working hours

40 hours per week

Job type

Other

Work arrangement

On-site

Skills

Apple Device Support
macOS Troubleshooting
iOS/iPadOS Troubleshooting
Hardware Diagnostics
ITSM Documentation
Customer Service
Network Connectivity Troubleshooting
Device Deployment
Hardware Repair
iCloud Management
Apple ID Authentication

Benefits

Employee Assistance Program (EAP)
Discount Perks

Minimum pay

$30

Maximum pay

$39

Pay currency

CAD

Pay period

HOUR

Visa sponsorship

Not detected in the job text

Keywords

Apple
Mac
iOS
iPadOS
macOS
Microsoft Intune
Jamf
Workspace ONE
MDM
ITSM
CompTIA A+
Hardware Repair
Technical Support
Field Technician
iCloud
Apple ID
Network Connectivity
Diagnostics
Tech Bar
IT Services

Original job description

English section of this bilingual listing.

We are currently seeking a Field Tech Senior Associate to join our team in Montreal, Quebec (CA-QC), Canada (CA).

Job Description:
Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

French speaking and written

Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on Desktops / Notebooks/ iPhones/ iMacs / Macbooks /iPads
printers.
Configure, deploy, and support new Apple devices

Assist users with:

Apple ID and authentication issues
iCloud-related functionality (where applicable)
iOS, iPadOS, and macOS troubleshooting
Device backups and restores
Wi-Fi, Bluetooth, and network connectivity
Enroll and manage devices using Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Workspace ONE.
Perform device health checks, software updates, and hardware diagnostics.
Coordinate hardware repairs, warranty claims, and device replacements with authorized vendors.
Document incidents, requests, and resolutions in the IT Service Management (ITSM) platform.
Escalate complex technical issues to Tier 2/3 support teams when necessary.
Maintain Tech Bar inventory, including devices, accessories, loaners, and peripherals.
Educate users on Apple device features, security best practices, and corporate policies.
Deliver a high level of customer satisfaction through professional, timely, and friendly service.
May respond to calls after normal business hours per leader instructions.
Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
Identifies potential issues that could adversely impact end user experience and takes corrective action.

Required Experience

Typically requires 2+ years relevant experience in providing technical support for Apple/MAC devices
High School Diploma or equivalent.
Undergraduate degree or some college coursework preferred.
Solid client service skills.
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Significant travel including overnight domestic or international trips may be required.
Must have a valid Canadian Drivers License
Must have reliable personal transportation (Automobile)
Must be able to be to obtain Restricted Area Id Card

This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Présentation de l'entreprise

Read the full bilingual original

Company Overview:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Associate to join our team in Montreal, Quebec (CA-QC), Canada (CA).

Job Description:
Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
French speaking and written

Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on Desktops / Notebooks/ iPhones/ iMacs / Macbooks /iPads
printers.
Configure, deploy, and support new Apple devices

Assist users with:

Apple ID and authentication issues
iCloud-related functionality (where applicable)
iOS, iPadOS, and macOS troubleshooting
Device backups and restores
Wi-Fi, Bluetooth, and network connectivity
Enroll and manage devices using Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Workspace ONE.
Perform device health checks, software updates, and hardware diagnostics.
Coordinate hardware repairs, warranty claims, and device replacements with authorized vendors.
Document incidents, requests, and resolutions in the IT Service Management (ITSM) platform.
Escalate complex technical issues to Tier 2/3 support teams when necessary.
Maintain Tech Bar inventory, including devices, accessories, loaners, and peripherals.
Educate users on Apple device features, security best practices, and corporate policies.
Deliver a high level of customer satisfaction through professional, timely, and friendly service.
May respond to calls after normal business hours per leader instructions.
Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
Identifies potential issues that could adversely impact end user experience and takes corrective action.

Required Experience

Typically requires 2+ years relevant experience in providing technical support for Apple/MAC devices
High School Diploma or equivalent.
Undergraduate degree or some college coursework preferred.
Solid client service skills.
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Significant travel including overnight domestic or international trips may be required.
Must have a valid Canadian Drivers License
Must have reliable personal transportation (Automobile)
Must be able to be to obtain Restricted Area Id Card

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $30-$39/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Présentation de l'entreprise

NTT DATA s'efforce d'embaucher des personnes exceptionnelles, innovantes et passionnées qui souhaitent évoluer avec nous. Si vous souhaitez faire partie d'une organisation inclusive, adaptable et tournée vers l'avenir, nous vous invitons à postuler dès maintenant.

Nous sommes actuellement à la recherche d'un(e) Associé(e) principal(e) en soutien technique sur le terrain (Field Tech Senior Associate) pour se joindre à notre équipe à Montréal, Québec, Canada.

Description du poste

Les personnes occupant ce poste possèdent une solide connaissance des politiques et procédures liées à leur domaine d'activité.

Exigences linguistiques :

Maîtrise du français à l'oral et à l'écrit.

Responsabilités principales :

Effectuer le dépannage de base, le remplacement de pièces, les mises à niveau de systèmes, le déploiement et la réparation de :
- Ordinateurs de bureau
- Ordinateurs portables
- iPhone
- iMac
- MacBook
- iPad
- Imprimantes
Configurer, déployer et soutenir les nouveaux appareils Apple.
Fournir de l'assistance aux utilisateurs concernant :
- Les identifiants Apple (Apple ID) et les problèmes d'authentification
- Les fonctionnalités liées à iCloud (au besoin)
- Le dépannage d'iOS, iPadOS et macOS
- Les sauvegardes et restaurations d'appareils
- Les connexions Wi-Fi, Bluetooth et réseau
Inscrire et gérer les appareils à l'aide de solutions de gestion des appareils mobiles (MDM) telles que :
- Microsoft Intune
- Jamf
- Workspace ONE
Effectuer des vérifications de l'état des appareils, des mises à jour logicielles et des diagnostics matériels.
Coordonner les réparations matérielles, les réclamations de garantie et les remplacements d'appareils avec les fournisseurs autorisés.
Documenter les incidents, les demandes et les résolutions dans la plateforme de gestion des services TI (ITSM).
Acheminer les problèmes techniques complexes aux équipes de soutien de niveau 2 ou 3 lorsque nécessaire.
Maintenir l'inventaire du Tech Bar, y compris les appareils, accessoires, équipements de prêt et périphériques.
Former et conseiller les utilisateurs sur les fonctionnalités des appareils Apple, les meilleures pratiques de sécurité et les politiques de l'entreprise.
Offrir un niveau élevé de satisfaction de la clientèle grâce à un service professionnel, rapide et courtois.
Répondre au besoin à des appels en dehors des heures normales de travail selon les directives du gestionnaire.
Effectuer le dépannage, le remplacement de pièces, les mises à niveau, le déploiement de base et la réparation d'ordinateurs de bureau, d'ordinateurs portables et d'imprimantes.
Identifier les problèmes potentiels susceptibles d'avoir un impact négatif sur l'expérience des utilisateurs et prendre les mesures correctives appropriées.

Expérience et qualifications requises

Minimum de 2 années d'expérience pertinente en soutien technique pour les appareils Apple/Mac.
Diplôme d'études secondaires (ou équivalent).
Formation collégiale ou études universitaires en cours complétées de préférence.
Excellentes compétences en service à la clientèle.
Certification CompTIA A+ ou compétences équivalentes requises; des certifications supplémentaires sur différentes plateformes matérielles peuvent être exigées.
Capacité à accomplir les exigences physiques normales d'un environnement de bureau.
Capacité à exercer les fonctions essentielles du poste avec ou sans mesures d'adaptation raisonnables.
Disponibilité pour effectuer des déplacements fréquents, y compris des séjours avec nuitées à l'échelle nationale ou internationale.
Permis de conduire canadien valide obligatoire.
Véhicule personnel fiable requis.
Capacité à obtenir une carte d'Clientès pour zones réglementées (Restricted Area ID Card).

Rémunération et avantages

NTT DATA offre une rémunération concurrentielle pour les postes Clientés au Canada.

Taux horaire de départ : 30 $ à 39 $ CAD/heure

La rémunération réelle sera déterminée en fonction de plusieurs facteurs, notamment :

L'expérience pertinente du candidat
Les compétences techniques
Les qualifications professionnelles

Le titulaire du poste sera également admissible :

Au programme d'aide aux employés (PAE)
Au programme de rabais et avantages pour les employés

À propos de NTT DATA

NTT DATA est un innovateur mondial de confiance en services technologiques et d'affaires générant plus de 30 milliards de dollars de revenus. Nous accompagnons 75 % des entreprises du Fortune Global 100 dans leurs initiatives d'innovation, d'optimisation et de transformation pour assurer leur succès à long terme.

Présente dans plus de 50 pays, NTT DATA bénéficie d'un vaste réseau d'experts et de partenaires, incluant des entreprises établies et des jeunes pousses innovantes. Nos services comprennent :

Le conseil en affaires et en technologies
Les données et l'intelligence artificielle
Les solutions spécialisées par industrie
Le développement, le déploiement et la gestion d'applications
Les infrastructures numériques et la connectivité

NTT DATA fait partie du Groupe NTT, qui investit plus de 3,6 milliards de dollars par année en recherche et développement afin d'aider les organisations et la société à bâtir un avenir numérique durable et performant.

Pour en savoir davantage : https://us.nttdata.com

Accessibilité et équité en emploi

NTT DATA s'engage à rendre ses services et son processus de recrutement accessibles à tous les candidats. Si vous avez besoin d'une mesure d'adaptation ou d'assistance pendant le processus de candidature, veuillez communiquer avec l'entreprise via son site Web.

NTT DATA est un employeur garantissant l'égalité des chances. Toutes les candidatures qualifiées seront considérées sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité de genre, l'origine nationale, le handicap ou le statut d'ancien combattant protégé.

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