Closed listing
Deskside Technician - FTR - Vancouver
- Vancouver, BC, Canada
Pay Scale (2026): CAD 76265.487 · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Pay Scale (2026): CAD 76265.487
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Req ID: 69290
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Deskside Technician - FTR - Vancouver to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
Purpose of Position
The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.
Accountabilities
Pay Scale (2026): CAD 76265.487
About NTT DATA Services
NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,
cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process
services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard
to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Deskside Technician - FTR - Vancouver to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
Purpose of Position
The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.
Accountabilities
- Receives, reviews, and completes service requests.
- Resolves technical problems transferred from the Service Desk that require an onsite presence.
- Installs and configures a variety of computer hardware and software, communications and peripheral devices.
- Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
- Provides preliminary or routine instruction to customers in systems, applications and protocols.
- Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
- Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
- Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
- 1-2 years’ experience with desktop/software support & hardware (break/fix).
- 1-2 years’ experience with application packages.
- Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
- Must have Drivers license and reliable personal transportation
- Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
- Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
- On-Call/Shift work required (evenings/weekend/nights).
- No financial responsibility.
- No direct supervision.
- No team leader/training responsibilities.
Pay Scale (2026): CAD 76265.487
About NTT DATA Services
NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,
cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process
services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard
to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.
More about this job
Responsibilities
Handle service requests and resolve routine and non-routine technology issues, including problems requiring an onsite visit. Install and configure computers, software, communications and peripheral devices, provide basic customer instruction, and report system or service concerns to the manager.
Requirements
Requires 1–2 years of desktop/software and hardware break/fix support experience, plus 1–2 years of experience with application packages; printer support, Office 365, Active Directory, and ticketing systems such as ServiceNow are also required. Applicants must have a driver's license, reliable personal transportation, be fully vaccinated under Health Authority Policy, be able to lift up to 20 kg, and work on-call shifts that may include evenings, weekends, and nights.
Skills
- Desktop Support
- Software Support
- Hardware Break/Fix
- Application Support
- Printer Support
- Office 365
- Active Directory
- ServiceNow
- Hardware Installation
- Software Configuration
- Troubleshooting
- Customer Instruction
- Service Request Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Deskside Support
- Desktop Support
- Software Support
- Hardware Break/Fix
- Application Packages
- Printer Support
- Office 365
- Active Directory
- ServiceNow
- Service Requests
- Information Systems Technology
- Hardware Installation
- Software Configuration
- Communications Devices
- Peripheral Devices
- Technical Troubleshooting
- Customer Service
- On-Site Support
- Remote Support
- On-Call Shifts
- Driver's License
- BCGE Union