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Deskside Technician - FTR - Vancouver

Vancouver, BC, Canada

Pay Scale (2026): CAD 76265.487 · Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Pay Scale (2026): CAD 76265.487
Job type: Full-time
Closing date: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Req ID: 69290

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be

part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Deskside Technician - FTR - Vancouver to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Deskside Technician provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.

Accountabilities

Receives, reviews, and completes service requests.
Resolves technical problems transferred from the Service Desk that require an onsite presence.
Installs and configures a variety of computer hardware and software, communications and peripheral devices.
Works independently when required, to identify underlying technical issues and resolve problems using appropriate knowledge and resources available.
Provides preliminary or routine instruction to customers in systems, applications and protocols.
Alerts Manager to current or potential problems with systems, applications, or customer service requirements.
Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.

Qualifications

1-2 years’ experience with desktop/software support & hardware (break/fix).
1-2 years’ experience with application packages.
Experience with printer support, office 365, Active Directory, ticketing systems (such as Service Now).
Must have Drivers license and reliable personal transportation
Must regularly lift machinery, tools, supplies and equipment weighing up to 20 kg.
Must be fully vaccinated in accordance with Health Authority Policy. Proof of vaccination will be collected by NTT DATA during the onboarding process.
On-Call/Shift work required (evenings/weekend/nights).

Financial Responsibility

No financial responsibility.

Direct Supervision

No direct supervision.

Project/Team Leadership or Training

No team leader/training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Pay Scale (2026): CAD 76265.487

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, global business and IT services provider specializing in digital,

cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.

About employer

More about this job

Responsibilities

Handle service requests and resolve routine and non-routine technology issues, including problems requiring an onsite visit. Install and configure computers, software, communications and peripheral devices, provide basic customer instruction, and report system or service concerns to the manager.

Requirements

Requires 1–2 years of desktop/software and hardware break/fix support experience, plus 1–2 years of experience with application packages; printer support, Office 365, Active Directory, and ticketing systems such as ServiceNow are also required. Applicants must have a driver's license, reliable personal transportation, be fully vaccinated under Health Authority Policy, be able to lift up to 20 kg, and work on-call shifts that may include evenings, weekends, and nights.

Skills

Desktop Support
Software Support
Hardware Break/Fix
Application Support
Printer Support
Office 365
Active Directory
ServiceNow
Hardware Installation
Software Configuration
Troubleshooting
Customer Instruction
Service Request Management

Visa sponsorship

Not detected in the job text

Keywords

Deskside Support
Desktop Support
Software Support
Hardware Break/Fix
Application Packages
Printer Support
Office 365
Active Directory
ServiceNow
Service Requests
Information Systems Technology
Hardware Installation
Software Configuration
Communications Devices
Peripheral Devices
Technical Troubleshooting
Customer Service
On-Site Support
Remote Support
On-Call Shifts
Driver's License
BCGE Union

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