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Added 7 mins ago
GF
Group Fitness Instructor - Hot Yoga - Sherwood Park Mall
GoodLife Fitness
Sherwood Park, AB
- Part-time
…needs of the Members, by staying informed of information they can be speaking to during their…
Added 7 mins ago
GF
Group Fitness Instructor - Mat Pilates - Sherwood Park Mall
GoodLife Fitness
Sherwood Park, AB
- Part-time
…needs of the Members, by staying informed of information they can be speaking to during their…
Added 7 mins ago
B
Hardware Technician Manager
BinSentry
Kitchener, ON
- Full-time
…and improve the quality of our systems. We need someone who can effectively lead a team of highly capable technicians, but also has experience getting their own hands dirty. If you think…
Added 7 mins ago
KB
Helly Hansen - Assistant Store Manager @The Westin Resort
Kontoor Brands, Inc.
Whistler, BC
- Full-time
The Assistant Store Manager is a key leader responsible for opening and closing the store, sales performance, delivering exceptional customer experience, and running day-to-day store…
Added 22 mins ago
TT
Manager, Project Controls (14009)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 22 mins ago
P
Supply Chain Manager
Pontosense
Toronto, ON
- Full-time
…sensors built, stocked, shipped on time, and brought back into service when they return. The system that makes that happen doesn't exist yet. This is the moment to bring in the person who…
Added 22 mins ago
RC
Sales Specialist
Randstad Canada
Brantford, ON
- Full-time
…top talent supply with active client orders. From negotiating service rates to conducting account reviews and overseeing permanent placement workflows, your day ensures exceptional service…
Added 22 mins ago
P
Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 22 mins ago
TT
Project Manager, Renewable Energy Programs (14011)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
As a TTC employee, you will promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. You will provide leadership…
Added 23 mins ago
RM
Manager Fleet Facilities & Inventory Services
Regional Municipality of Peel
Brampton, ON
- Other
Work Mode: Hybrid; 2 On Site days per week which can increase based on operational needs*see below for more details about this work mode.
Added 23 mins ago
RM
Legislative Specialist
Regional Municipality of Peel
Brampton, ON
- $94,455 to $106,262 CAD / year
- Other
Strong communication and customer service skills in order to interact with the Public, all levels of staff and Council members (written and verbal)
Added 23 mins ago
Field Tech Senior Manager (hybrid)
NTT DATA Services
Victoria, BC
We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).
Added 23 mins ago
S
store manager, Grimsby, ON
Starbucks
Grimsby, ON
- $59,400 to $78,450 CAD / year
3 years retail / customer service management experience
Added 38 mins ago
J
Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 53 mins ago
AR
Account Executive
ALS Recruiting Ltd
Mississauga, ON
- $90,000 to $130,000 CAD / year
- Full-time
…within the freight industry. As a Freight Business development manager , you will be responsible for driving revenue growth, expanding our customer base, and developing strategic…
Added 1 hour ago
Manager, Service Delivery - YVR
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Richmond, BC · Vancouver, British Columbia
The Manager, Service Delivery, reporting to the General Mnager, Service Delivery is responsible for managing the daily provision of security screening operations by Service Contractors…
Added 1 hour ago
T
Personal Banking Associate
TD
Brampton, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…maintaining the highest standards of confidentiality, accuracy and customer…
Added 2 hours ago
TH
Head Cashier Full-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Full-time
…through scheduling and providing first level of escalation for customer…
Added 2 hours ago
C
Part-Time Key Holder - Claire's Sherwood Park
Claire's
Sherwood Park, AB
- $16 CAD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 3 hours ago
PV
Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
…ophthalmology, physio, chiro, accounting, or a related professional service focused on customer service are also encouraged to…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Donnacona, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 3 hours ago
TO
Analyst 2, HR Business Services
The Ottawa Hospital
Ottawa, ON
- Full-time
Reporting to the Manager, HR Consultation Services, the Analyst 2, HR Business Services provides operational and administrative support to the Human Resources Business Partners (HRBPs),…
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…

NTT DATA Services

Field Tech Senior Manager (hybrid)

Victoria, BC, Canada

The starting pay range for this remote role is $85,000 -$115,000.

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Job details

Pay: The starting pay range for this remote role is $85,000 -$115,000.
Apply by: Jan 1, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Req ID: 396304

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).

Purpose of Position
Provides direct supervision to a large team of technical support specialists. Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance.

Key Areas of Responsibilities
- Manages a larger field services team and/or a supplier relationship.
- Responsible for ensuring that SLAs are met in their area of responsibility.
- Manages the hiring process including evaluating potential candidates, interviewing, onboarding, training and offboarding.
- Manages team and individual goals and performance including performance coaching.
- Develops and mentors’ staff through open communication, training, and development opportunities.
- Works within general policies and management guidance, independently determining approach to managing daily operations.
- Ensures that team members are improving performance and service.

Use information gathered at client and staff meetings to target areas of improvement.
Receives feedback from the customers and reports it to the client delivery executive; providing details regarding whether the clients’ expectations have been met or not.
Assists in escalation management of issues raised in the field.
Supports the leadership team in business process improvements.

Qualifications
- Minimum 8-10 years’ experience with desktop/software support & hardware (break/fix).
- Has managed a team consisting of 10+ team members.
- Minimum 5 years managerial / leadership experience. Practical knowledge of ITIL is required. ITIL v4.0 certification is preferred.
- A team player; someone comfortable working in a highly collaborative, team-oriented culture.
- Demonstrated strong leadership of personnel and of business objectives.
- Advanced verbal and written communication skills.
- Ability to prioritize work and operate under tight deadlines.
- Attentive to detail and ability to always follow-through to completion.

Physical Requirements/Working Conditions
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel will be required as business dictates.

Must have driver’s license and reliable personal transportation.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $85,000 -$115,000. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance and additional voluntary or legally-required benefits.

#INDHCLSMC

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Responsibilities

The role involves supervising a large team of technical support specialists to ensure operational objectives and service level agreements are met. Responsibilities include managing team performance, hiring, mentoring staff, and handling escalations while reporting client feedback to leadership.

Requirements

Candidates must have 8-10 years of experience in desktop, software, and hardware support, along with at least 5 years of managerial experience. A practical knowledge of ITIL is required, with ITIL v4.0 certification preferred.

Skills

Team management
Desktop support
Software support
Hardware support
Break/fix
ITIL
SLA management
Performance coaching
Hiring
Onboarding
Training
Escalation management
Business process improvement
Communication
Leadership

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Health savings account
Life insurance
AD&D insurance
Short term disability coverage
Long term disability coverage
Paid time off
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Field services
Desktop support
Hardware
Software
Break/fix
ITIL
ITIL v4.0
SLA
Performance management
Leadership
Team management
Onboarding
Mentoring
Escalation management
Business process improvement
Technical support
Client delivery
Communication skills
Project objectives
Operational management

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