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Added 14 mins ago
MA
Solutions Engineer
Mosaic AI
Toronto, ON
- Full-time
…and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our…
Added 14 mins ago
RC
Sales Specialist
Randstad Canada
Brantford, ON
- Full-time
…client orders. From negotiating service rates to conducting account reviews and overseeing permanent placement workflows, your day ensures exceptional service delivery and continuous market…
Added 14 mins ago
B
Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
…as per the operating parameters of the Statement of Work and management contract. This job is accountable for the management, financial and operational performance of a facility or group of…
Added 14 mins ago
Field Tech Senior Manager (hybrid)
NTT DATA Services
Victoria, BC
- Works within general policies and management guidance, independently determining approach to managing daily operations.
Added 45 mins ago
AR
Account Executive
ALS Recruiting Ltd
Mississauga, ON
- $90,000 to $130,000 CAD / year
- Full-time
…will be responsible for driving revenue growth, expanding our customer base, and developing strategic partnerships. Your primary focus will be on generating new business opportunities,…
Added 45 mins ago
Non-Reg On-Caller - Woodbridge, ON
Edward Jones
Woodbridge, ON
Account Management: Aptitude to learn and understand the financial services industry. Includes account opening, handling account transfers and other requests at the direction of the…
Added 2 hours ago
SA
Commercial insurance account manager
Synex Assurance
Quebec, QC
- Full-time
At Synex Assurance | Couture Rochette Risk management, respecting our word is at the heart of our commitment. We deploy all our expertise and know-how to find the products best suited to…
Added 2 hours ago
SA
Commercial insurance account manager
Synex Assurance
Quebec, QC
- Full-time
At Synex Assurance | Deslauriers, the customer is at the heart of our priorities. We stand out for our quality of work and our unparalleled customer service.
Added 2 hours ago
SA
Commercial insurance account manager
Synex Assurance
Levis, QC
- Full-time
At Synex Assurance | Couture Rochette Risk management, respecting our word is at the heart of our commitment. We deploy all our expertise and know-how to find the products best suited to…
Added 2 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 2 hours ago
MC
Employment Services Client Success Manager
MCI Careers
Canada
- Full-time
Client Relationship Management: Maintain and grow relationships with existing accounts, ensuring long-term success and satisfaction.
Added 2 hours ago
C
Implementation Specialist
ChannelEngine
Toronto, ON
- Full-time
…beyond, making sure every integration is built right and every customer is set up for long-term success. The problems you'll solve are real, varied, and often time-sensitive. As you will…
Added 3 hours ago
PV
Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
…chiro, accounting, or a related professional service focused on customer service are also encouraged to…
Added 3 hours ago
D
Senior Account Manager - M/W
Dayuse.com
Montreal, QC
- Full-time
Dayuse is looking for its future Senior Account Manager to join the Sales & Account Management team in Montreal. If hotel distribution is your world (OTA, wholesaler, revenue management)…
Added 6 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 7 hours ago
AE
Account Manager
Atlas Expedition
Langley (District), BC · Langley, BC
- Full-time
Previous experience in account management, customer success, sales support, or a related field; experience in travel, logistics, or hospitality is an asset.
Added 7 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Toronto, ON
- Full-time
7+ years of experience in strategic partnerships, business development, account management, consulting, or a related commercial role
Added 7 hours ago
A
Senior Manager, Strategic Partnerships – Japan Partnerships (Tokyo-based)
Agoda
Vancouver, BC
- Full-time
7+ years of experience in strategic partnerships, business development, account management, consulting, or a related commercial role
Added 8 hours ago
W
Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
As a Managing Partner, you orchestrate a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success. To achieve…
Added 8 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 8 hours ago
Engineer
Toronto Hydro
Toronto, ON
Perform econometric, statistical and quantitative analyses to assess load trends, customer behaviour, technology performance, costs, benefits and uncertainty.
Added 9 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
…assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients,…
Added 9 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients,…
Added 10 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- $50,000 to $100,000 CAD / year
- Full-time
You'll work closely with our account managers and sales team to develop mutually beneficial, long-term business relationships.
Added 10 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
You'll work closely with our account managers and sales team to develop mutually beneficial, long-term business relationships.

NTT DATA Services

Field Tech Senior Manager (hybrid)

Victoria, BC, Canada

The starting pay range for this remote role is $85,000 -$115,000.

Apply About employer

Applications open in a new tab.

Job details

Pay: The starting pay range for this remote role is $85,000 -$115,000.
Apply by: Jan 1, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Req ID: 396304

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).

Purpose of Position
Provides direct supervision to a large team of technical support specialists. Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance.

Key Areas of Responsibilities
- Manages a larger field services team and/or a supplier relationship.
- Responsible for ensuring that SLAs are met in their area of responsibility.
- Manages the hiring process including evaluating potential candidates, interviewing, onboarding, training and offboarding.
- Manages team and individual goals and performance including performance coaching.
- Develops and mentors’ staff through open communication, training, and development opportunities.
- Works within general policies and management guidance, independently determining approach to managing daily operations.
- Ensures that team members are improving performance and service.

Use information gathered at client and staff meetings to target areas of improvement.
Receives feedback from the customers and reports it to the client delivery executive; providing details regarding whether the clients’ expectations have been met or not.
Assists in escalation management of issues raised in the field.
Supports the leadership team in business process improvements.

Qualifications
- Minimum 8-10 years’ experience with desktop/software support & hardware (break/fix).
- Has managed a team consisting of 10+ team members.
- Minimum 5 years managerial / leadership experience. Practical knowledge of ITIL is required. ITIL v4.0 certification is preferred.
- A team player; someone comfortable working in a highly collaborative, team-oriented culture.
- Demonstrated strong leadership of personnel and of business objectives.
- Advanced verbal and written communication skills.
- Ability to prioritize work and operate under tight deadlines.
- Attentive to detail and ability to always follow-through to completion.

Physical Requirements/Working Conditions
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel will be required as business dictates.

Must have driver’s license and reliable personal transportation.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $85,000 -$115,000. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance and additional voluntary or legally-required benefits.

#INDHCLSMC

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Responsibilities

The role involves supervising a large team of technical support specialists to ensure operational objectives and service level agreements are met. Responsibilities include managing team performance, hiring, mentoring staff, and handling escalations while reporting client feedback to leadership.

Requirements

Candidates must have 8-10 years of experience in desktop, software, and hardware support, along with at least 5 years of managerial experience. A practical knowledge of ITIL is required, with ITIL v4.0 certification preferred.

Skills

Team management
Desktop support
Software support
Hardware support
Break/fix
ITIL
SLA management
Performance coaching
Hiring
Onboarding
Training
Escalation management
Business process improvement
Communication
Leadership

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Health savings account
Life insurance
AD&D insurance
Short term disability coverage
Long term disability coverage
Paid time off
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Field services
Desktop support
Hardware
Software
Break/fix
ITIL
ITIL v4.0
SLA
Performance management
Leadership
Team management
Onboarding
Mentoring
Escalation management
Business process improvement
Technical support
Client delivery
Communication skills
Project objectives
Operational management

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