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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 18 mins ago
TT
Manager, Project Controls (14009)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
This is a unique opportunity to lead a team of project controls professionals supporting more than 600 capital projects while helping shape the future of project delivery through the…
Added 18 mins ago
MH
Project Delivery Team - Project Manager
Manitoba Hydro
Winnipeg, MB
- Full-time
We are seeking a Project Delivery Team - Project Manager to join our Generation Project Department. Under the general direction of the Department Manager, responsible for project related…
Added 18 mins ago
TT
Project Manager, Renewable Energy Programs (14011)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
The Project Manager, Renewable Energy Programs is responsible and accountable for the management and coordination of multiple related projects to achieve strategic business and…
Added 18 mins ago
C
Industry Development Manager
COVE
Halifax, NS
- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 18 mins ago
Project Procurement Manager
Hatch
Vancouver, BC
Join our Project Delivery Group (PDG), a dynamic team of professionals passionately committed to world-class project delivery across the globe. With expertise in sustainable studies, asset…
Added 18 mins ago
RM
Manager Fleet Facilities & Inventory Services
Regional Municipality of Peel
Brampton, ON
- Other
…Managers Facility Services, 1 Supervisor, Fleet Services, 1 Project Manager, Facility Services, and 4 Specialists, Fleet Safety. You will also have oversight of the indirect team of 27…
Added 18 mins ago
RM
Legislative Specialist
Regional Municipality of Peel
Brampton, ON
- $94,455 to $106,262 CAD / year
- Other
Previous experience with project planning and delivery
Added 18 mins ago
Field Tech Senior Manager (hybrid)
NTT DATA Services
Victoria, BC
We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).
Added 33 mins ago
J
Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for a Manager, Customer Success Technology to be part of our Success Operations department.
Added 1 hour ago
R
Senior Manager, Initiatives & Implementation Business Financial Services
RBC
Halifax, NS
- Full-time
Supports the delivery of an Exceptional Client Experience ensuring client needs are met and takes ownership and resolves client concerns at first point of contact ensuring escalation when…
Added 1 hour ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…ensuring the efficient operation of the office and supporting the delivery of strategic priorities across the…
Added 1 hour ago
TC
Assessment Manager (EU / NA)
Trindent Consulting
Canada
- Full-time
During periods without an active assessment, the Assessment Manager performs engagement quality reviews and supports the standardization of best-in-class delivery and execution across the…
Added 1 hour ago
FC
Engineering Specialist V
FedEx Canada
Bas-Saint-Laurent, QC
- Full-time
Added 1 hour ago
FC
Technical Manager
Flatiron Construction Corp
St. Catharines, ON
- Other
As Technical Manager, you’ll lead the technical delivery of a major bridge construction project, owning design, construction methodology, interfaces, temporary works, and engineering…
Added 1 hour ago
FC
Project Manager - Bridge
Flatiron Construction Corp
St. Catharines, ON
- Other
Are you ready to take the lead on technically complex projects that build stronger, more resilient communities? As a Project Manager - Bridge, you will be at the forefront of driving…
Added 2 hours ago
PL
Project Manager - PL#32040
Peter Lucas
Saskatoon, SK
- Full-time
Peter Lucas Project Management invests in people, and community to provide gold standard project delivery. We are currently looking for a Project Manager to join our team.
Added 2 hours ago
F
Stations Project Manager (Mechanical & Electrical)
FlatironDragados
Whitby, ON
- Full-time
…stronger, more resilient communities ? As a Mechanical & Electrical Project Manager, you will be at the forefront of driving success and ensure seamless execution of the project's…
Added 2 hours ago
MS
Internal Communications Manager – Corporate Communications
MDA Space
Brampton, ON
- Full-time
We are looking for an out‑of‑this‑world Internal Communications Manager to elevate the voice of MDA Space from within. In this role, you will partner strategically with Human Resources (HR)…
Added 2 hours ago
MS
Business Operations manager-AI program manager
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
We are seeking an AI Program Manager to partner with local business departments and enable the responsible adoption of AI across the business unit. This role serves as the operational and…
Added 2 hours ago
CT
Customer Services Manager
CSG Talent
Saskatoon, SK
- Full-time
Lead a growing technical team supporting a major Canadian mining project.
Added 2 hours ago
CO
Education Consultant - Bilingual
College of Nurses of Ontario
Toronto, ON
- Full-time
Communication – uses a variety of communication techniques and adjusts delivery to effectively navigate challenging situations; considers the viewpoints of others when sharing information;…
Added 2 hours ago
CO
Education Consultant - T
College of Nurses of Ontario
Toronto, ON
- Full-time
Communication – uses a variety of communication techniques and adjusts delivery to effectively navigate challenging situations; considers the viewpoints of others when sharing information;…
Added 3 hours ago
M
Manager, Assurance and Accounting - Indigenous Services
MNP
Prince George, BC
- Full-time
Make an impact with our Indigenous Services team as a Manager, Assurance & Accounting. MNP is a leading national accounting, tax and business consulting firm for Indigenous governments,…
Added 3 hours ago
M
Manager, Recovery & Restructuring
MNP
Calgary, AB
- Full-time
Make an impact with our Recovery & Restructuring team as a Manager. This diverse team of professionals assists lenders and debtors with managing challenging financial situations. As a…
Added 3 hours ago
HT
Talent Acquisition Partner
Hudson Talent Solutions
Ottawa, ON
- $95,000 to $100,000 CAD / year
- Full-time
…from employer branding and sourcing strategy to recruitment delivery, workforce management, and transformation initiatives. Today, we deliver a full spectrum of integrated talent solutions…

NTT DATA Services

Field Tech Senior Manager (hybrid)

Victoria, BC, Canada

The starting pay range for this remote role is $85,000 -$115,000.

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Job details

Pay: The starting pay range for this remote role is $85,000 -$115,000.
Apply by: Jan 1, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Req ID: 396304

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).

Purpose of Position
Provides direct supervision to a large team of technical support specialists. Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance.

Key Areas of Responsibilities
- Manages a larger field services team and/or a supplier relationship.
- Responsible for ensuring that SLAs are met in their area of responsibility.
- Manages the hiring process including evaluating potential candidates, interviewing, onboarding, training and offboarding.
- Manages team and individual goals and performance including performance coaching.
- Develops and mentors’ staff through open communication, training, and development opportunities.
- Works within general policies and management guidance, independently determining approach to managing daily operations.
- Ensures that team members are improving performance and service.

Use information gathered at client and staff meetings to target areas of improvement.
Receives feedback from the customers and reports it to the client delivery executive; providing details regarding whether the clients’ expectations have been met or not.
Assists in escalation management of issues raised in the field.
Supports the leadership team in business process improvements.

Qualifications
- Minimum 8-10 years’ experience with desktop/software support & hardware (break/fix).
- Has managed a team consisting of 10+ team members.
- Minimum 5 years managerial / leadership experience. Practical knowledge of ITIL is required. ITIL v4.0 certification is preferred.
- A team player; someone comfortable working in a highly collaborative, team-oriented culture.
- Demonstrated strong leadership of personnel and of business objectives.
- Advanced verbal and written communication skills.
- Ability to prioritize work and operate under tight deadlines.
- Attentive to detail and ability to always follow-through to completion.

Physical Requirements/Working Conditions
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel will be required as business dictates.

Must have driver’s license and reliable personal transportation.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $85,000 -$115,000. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance and additional voluntary or legally-required benefits.

#INDHCLSMC

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Responsibilities

The role involves supervising a large team of technical support specialists to ensure operational objectives and service level agreements are met. Responsibilities include managing team performance, hiring, mentoring staff, and handling escalations while reporting client feedback to leadership.

Requirements

Candidates must have 8-10 years of experience in desktop, software, and hardware support, along with at least 5 years of managerial experience. A practical knowledge of ITIL is required, with ITIL v4.0 certification preferred.

Skills

Team management
Desktop support
Software support
Hardware support
Break/fix
ITIL
SLA management
Performance coaching
Hiring
Onboarding
Training
Escalation management
Business process improvement
Communication
Leadership

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Health savings account
Life insurance
AD&D insurance
Short term disability coverage
Long term disability coverage
Paid time off
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Field services
Desktop support
Hardware
Software
Break/fix
ITIL
ITIL v4.0
SLA
Performance management
Leadership
Team management
Onboarding
Mentoring
Escalation management
Business process improvement
Technical support
Client delivery
Communication skills
Project objectives
Operational management

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