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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
Added 6 mins ago
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON
The Senior Manager, Sales Strategy & Enablement is a strategic and hands-on leader responsible for strengthening how Metergy plans, manages and executes sales across Canada and the United…
Added 21 mins ago
TT
Project Manager, Renewable Energy Programs (14011)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $140,176.4 to $175,284.2 CAD / year
- Full-time
As a senior-level practitioner at the forefront of advancing the Department’s and TTC’s strategic goals and objectives, the Project Manager leads integrated TTC and consultant project…
Added 21 mins ago
C
Industry Development Manager
COVE
Halifax, NS
- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 22 mins ago
RM
Manager Fleet Facilities & Inventory Services
Regional Municipality of Peel
Brampton, ON
- Other
…Facility Services, 1 Supervisor, Fleet Services, 1 Project Manager, Facility Services, and 4 Specialists, Fleet Safety. You will also have oversight of the indirect team of 27 employees…
Added 22 mins ago
Field Tech Senior Manager (hybrid)
NTT DATA Services
Victoria, BC
We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).
Added 22 mins ago
KC
Senior Engineering Manager, Identity Platform
Kaseya Careers
Toronto, ON
- $170,000 to $220,000 CAD / year
We’re hiring a Senior Engineering Manager to lead the development and modernization of KaseyaOne, the identity platform supporting authentication and access management across Kaseya's…
Added 37 mins ago
J
Manager, Customer Success Technology
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Success Operations, the Manager, Customer Success Technology will own the technology that powers Customer Success teams. This is a hands-on people leader…
Added 1 hour ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
Reporting to the Design & Delivery Manager (DevOps), the Senior Systems Analyst will work within a fast-paced, dynamic environment in designing, developing, implementing, and maintaining…
Added 1 hour ago
LI
Finance Accounting Manager
Leaf Infusions Inc.
New Westminster, BC
- Full-time
We are looking for an experienced, hands-on Accounting & Finance Manager to take ownership of our day-to-day accounting function while helping us continue to modernize how financial…
Added 2 hours ago
TA
Senior Maintenance Manager-FR
Top Aces
Saguenay, QC
- Full-time
The Senior Maintenance Manager leads the execution of maintenance activities supporting all Canadian Programs across all Canadian bases and deployed environments. Reporting to the Sr DOM–…
Added 2 hours ago
TA
Inventory and Component Repair Sr. Manager-FR
Top Aces
Saguenay, QC
- Full-time
…where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving…
Added 4 hours ago
Senior Analyst - Product and Industry Practice
Altimetrik
Vancouver, BC
Manager - Program Management, with Finance domain having 6-11 years of experience as a Product Owner and Product Manager.
Added 7 hours ago
ST
Director of Finance and Administration - $100K-$150K/yr in Curve Lake, ON!
Scout Talent
MB · Manitoba, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…governance, human resources, policy and planning, communications, and information technology. Finance sits at the heart of the role. You will be accountable for sound financial oversight,…
Added 7 hours ago
MC
Project Manager
MatchBox Consulting Group
Vancouver, BC
- Contract
Reviewing project schedules with the Senior Project Manager, and all stakeholders that will be affected by project activities
Added 7 hours ago
CO
Coordinator, Special Projects
City of Brampton
Brampton, ON
- Full-time
Reporting to the Senior Manager, Community Safety & Well Being, the Coordinator will be responsible for on-site engagement, coordination, data collection, and risk identification at…
Added 8 hours ago
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Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…industry stories, practical ways to realize value from Workday's technology, and through peer networks for…
Added 8 hours ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Director, Emergency Response & Compliance, the Manager, Fire Prevention and Preparedness will support the advancement of a proactive fire safety culture at TCHC. The…
Added 10 hours ago
ST
Director of Finance and Administration - $100K-$150K/yr in Curve Lake, ON!
Scout Talent
SK · Saskatchewan, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…governance, human resources, policy and planning, communications, and information technology. Finance sits at the heart of the role. You will be accountable for sound financial oversight,…
Added 12 hours ago
C
Manager, Engineering
Cvent
Fredericton, NB
- Full-time
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999,…
Added 12 hours ago
C
Senior Site Reliability Engineer (Edge Security)
Cvent
Fredericton, NB
- Full-time
As a Senior SRE on the SRE Security team, you will be a core platform owner. You will own the infrastructure, carry the on-call rotation, handle the requests that gate deploys and customer…
Added 12 hours ago
C
Product Manager
Cvent
Fredericton, NB · Virtual, UNAVAILABLE
- Full-time
This role is for a product manager who understands, or is eager to master, how hotels contract and protect group business, and who is comfortable with data, integrations, and AI-assisted…
Added 13 hours ago
CM
2026-063 - PFT Senior Financial Analyst
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
Reporting to the Finance Manager, the Senior Financial Analyst is responsible for providing advanced financial analysis, reporting, budgeting, forecasting, and strategic financial support…
Added 13 hours ago
GF
Electronics Engineer, Diagnostics & Data Acquisition
General Fusion Inc.
Richmond, BC
- Full-time
General Fusion is seeking a Senior Electronics Engineer to join our Controls & Electronics team. This team designs and supports the data acquisition, instrumentation, and control…
Added 14 hours ago
A
Senior Software Engineer, Java - 12 Month Contract
Aviso
Vancouver, BC
- Full-time
We're looking to fill an opening for a Senior Software Engineer to join our Information Technology team.
Added 15 hours ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
We’re looking to fill an opening for a Senior Software Engineer to join our Information Technology team.

NTT DATA Services

Field Tech Senior Manager (hybrid)

Victoria, BC, Canada

The starting pay range for this remote role is $85,000 -$115,000.

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Job details

Pay: The starting pay range for this remote role is $85,000 -$115,000.
Apply by: Jan 1, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Req ID: 396304

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).

Purpose of Position
Provides direct supervision to a large team of technical support specialists. Work is guided by operational and project objectives. Sets and communicates clear expectations for work outcomes and manages performance.

Key Areas of Responsibilities
- Manages a larger field services team and/or a supplier relationship.
- Responsible for ensuring that SLAs are met in their area of responsibility.
- Manages the hiring process including evaluating potential candidates, interviewing, onboarding, training and offboarding.
- Manages team and individual goals and performance including performance coaching.
- Develops and mentors’ staff through open communication, training, and development opportunities.
- Works within general policies and management guidance, independently determining approach to managing daily operations.
- Ensures that team members are improving performance and service.

Use information gathered at client and staff meetings to target areas of improvement.
Receives feedback from the customers and reports it to the client delivery executive; providing details regarding whether the clients’ expectations have been met or not.
Assists in escalation management of issues raised in the field.
Supports the leadership team in business process improvements.

Qualifications
- Minimum 8-10 years’ experience with desktop/software support & hardware (break/fix).
- Has managed a team consisting of 10+ team members.
- Minimum 5 years managerial / leadership experience. Practical knowledge of ITIL is required. ITIL v4.0 certification is preferred.
- A team player; someone comfortable working in a highly collaborative, team-oriented culture.
- Demonstrated strong leadership of personnel and of business objectives.
- Advanced verbal and written communication skills.
- Ability to prioritize work and operate under tight deadlines.
- Attentive to detail and ability to always follow-through to completion.

Physical Requirements/Working Conditions
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel will be required as business dictates.

Must have driver’s license and reliable personal transportation.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $85,000 -$115,000. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance and additional voluntary or legally-required benefits.

#INDHCLSMC

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Responsibilities

The role involves supervising a large team of technical support specialists to ensure operational objectives and service level agreements are met. Responsibilities include managing team performance, hiring, mentoring staff, and handling escalations while reporting client feedback to leadership.

Requirements

Candidates must have 8-10 years of experience in desktop, software, and hardware support, along with at least 5 years of managerial experience. A practical knowledge of ITIL is required, with ITIL v4.0 certification preferred.

Skills

Team management
Desktop support
Software support
Hardware support
Break/fix
ITIL
SLA management
Performance coaching
Hiring
Onboarding
Training
Escalation management
Business process improvement
Communication
Leadership

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Health savings account
Life insurance
AD&D insurance
Short term disability coverage
Long term disability coverage
Paid time off
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Field services
Desktop support
Hardware
Software
Break/fix
ITIL
ITIL v4.0
SLA
Performance management
Leadership
Team management
Onboarding
Mentoring
Escalation management
Business process improvement
Technical support
Client delivery
Communication skills
Project objectives
Operational management

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