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Added 13 mins ago
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HR Operations & Admin Senior Analyst
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Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)
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NTT DATA Services

HR Operations & Admin Senior Analyst

Burnaby, BC, Canada

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Job details

Apply by: Oct 30, 2026
Experience: Typically requires 3-5 years relevant experience
Posting language: English
Posted: Oct 6, 2026

Original job description

HR Operations & Admin Senior Analyst

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a HR Professional to join our Canada team Canada (CA).

Responsibilities/Duties/Functions/Tasks

To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
Perform HR/related activities on HRIS tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
To process the various HR transactions as per the laid guidelines/SOP
Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
To perform tasks within the established turnaround time and capable of multitasking on a day-to-day basis
Open for new business process changes and adaptability for new systems/technology
Entering/maintaining data in HCM modules

Qualifications:

Knowledge and understanding of HR processes, programs and policies
High level of accuracy and attention to detail
Knowledge of Canadian employment legislation
Proficient organizational skills
Ability to work independently, as well as on a team
Preferred previous experience working with filing and inventories.
Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy
Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)

Preferences:

Union based experience
Certification/Diploma in HR
Knowledge and understanding of HR processes, programs and policies

Job Level Specific Duties

• Provides first-level onsite support in response to basic and recurring customer questions through email or phone
• Performs employee data entry into HR core systems
• Coordinate new hire information into systems as well updating employee change-of-status
• Audits and corrects system employee data issues
• Assists more senior level team members by researching questions
• Prepares standard weekly / monthly reports for organization
• Escalates more complex issues to senior level team members or leadership

Typical Years of Experience

• Typically requires 3-5 years relevant experience

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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More about this job

Responsibilities

The analyst will manage HR transactions, maintain personnel files, and perform data entry within HRIS platforms like SAP SuccessFactors. They are also responsible for conducting document audits and providing first-level support for employee inquiries regarding policies and benefits.

Requirements

Candidates must have 3-5 years of relevant experience and a solid understanding of Canadian employment legislation. Proficiency in MS Office and the ability to handle confidential information with tact and diplomacy are essential.

Skills

HRIS
SAP SuccessFactors
Data Entry
Document Auditing
Communication Skills
Confidentiality
MS Office
SharePoint
Multitasking
Record Keeping
Customer Support
Reporting
Policy Interpretation

Visa sponsorship

Not detected in the job text

Keywords

HR Operations
HRIS
SAP SuccessFactors
Employee Lifecycle
Personnel Files
Document Audits
HCM Modules
MS Office
SharePoint
Data Entry
Customer Support
Reporting
Confidentiality
HR Policies
New Employee Orientation
Transactional HR
SOP
Ticket Management
Business Process

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