Jobs in Canada

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Added 5 mins ago
C
Business Systems Analyst - Robotic Process Automation (RPA)
Co-operators
Regina, SK
- Full-time
Work Model: Hybrid (2 days in office)
Added 5 mins ago
RK
VP, Architecture
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
- Full-time
You will lead the architecture function for all of Kobo's products and services, reporting to the CTO and leading a team of four domain architects covering commerce and discovery,…
Added 5 mins ago
PX
Data Architect
Project X Ltd.
Toronto, ON
- Full-time
Project X Ltd. builds high-performing teams of talented, client-focused problem solvers who thrive on complex data challenges. Guided by our values of Care, Bravery, Excellence, and…
Added 5 mins ago
AI
Innovation & Account Strategy Lead
Avanciers Inc.
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
Avanciers is a premier IT Staffing/Consulting organization and we are currently recruiting for a contract role for one of our premier client in Canada for Innovation & Account Strategy Lead.
Added 5 mins ago
EW
Senior UX Designer / Concepteur UX Senior
Evolving Web
Montreal, QC
- Full-time
Lead the UX Process: Own the discovery and design phases of key projects, driving the UX strategy and execution.
Added 20 mins ago
PA
Vice President of Sales
Permasearch, a TPI Company
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $200,000 CAD / year
- Full-time
…business development, institutional referral networks, brand strategy, and client…
Added 20 mins ago
NC
Client Solutions Architect
Nuvollo Corp.
Toronto, ON
- Full-time
This is a senior, client-facing role for someone who can operate at the intersection of technology, business strategy, and client relationships. You’ll architect solutions across cloud,…
Added 20 mins ago
VG
Account Coordinator
Valentini Group
Oakville, ON
- Full-time
…you’ll play an important role in the day-to-day management of client accounts across social media. You’ll work closely with clients and our creative team to keep projects moving, bring…
Added 35 mins ago
A
Ingénierie en Chef - Systèmes avion (train d’atterrissage, freins, air, carburant) / Chief Engineering - Aircraft Systems (Landing Gear, Brakes, Air, Fuel)
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Définir et assurer la livraison en temps voulu de solutions d'ingénierie pour satisfaire aux exigences de sécurité, du client et du programme;
Added 49 mins ago
Z
Senior Media Planner
Zenith
Toronto, ON
- Full-time
Be proficient in effectively understanding and interpreting data and insights to lead development of strategy: Vividata, Comscore, competitive reporting, Data/Analytics, vendor post reports…
Added 50 mins ago
Site Safety Manager - Industrial & Nuclear Projects
Kiewit
ON · Darlington, ON
…ensure work is planned and executed safely. This individual will lead site safety programs, coach project teams, identify and mitigate operational risks, and ensure compliance with company,…
Added 50 mins ago
Manager- Finance Optimization- Financial Accounting and Advisory Services- Assurance 1
EY
Toronto, ON
In this role, you will lead key aspects of the implementation lifecycle, including requirements gathering, functional and solution design, configuration, data and integration requirements,…
Added 50 mins ago
Lead Service/Experience Designer
NTT DATA Services
Halifax, NS
We are currently seeking a Lead Service/Experience Designer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).
Added 50 mins ago
PG
Senior Planner, Media Planning
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Be proficient in effectively understanding and interpreting data and insights to lead development of strategy: Vividata, Comscore, competitive reporting, Data/Analytics, vendor post reports…
Added 1 hour ago
A
Security Transformation Associate Director
Accenture
Vancouver, BC
- Full-time
Lead development of written and oral client proposals
Added 1 hour ago
S
Lead Platform Architect/Architecte Responsable des Plateformes (Montreal)
Slalom
Montreal, QC
- Full-time
Candidates must live within a reasonable commuting distance of Slalom’s Montreal office
Added 1 hour ago
Business Development Manager
Execulink Telecom
Woodstock, ON
Required to work in office a minimum of 3 days per week (Tuesday, Wednesday, Thursday)
Added 1 hour ago
TG
C++ Programmer Analyst (12-month contract)
TMX Group
Montreal, QC
- Full-time
Reporting to the Squad Lead, you will be a key pillar in the evolution of SOLA Clearing, our flagship system. As part of a multidisciplinary Agile squad, you will help architect the…
Added 1 hour ago
J&
Sr. Medical Information Lead - JJIM Canada (Contract position)
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
The Senior Medical Information Lead (Sr. Med Info Lead) is a customer-oriented product knowledge and therapeutic area expert who is strategically minded and demonstrates an advanced ability…
Added 1 hour ago
A
Management Accountant
AMS
Toronto, ON
- Contract
Whether you’re helping a client redefine their talent strategy or finding new ways to grow your own career, your work helps millions of people find their dream jobs every year. Your talent…
Added 1 hour ago
RC
Business Development - Smart Manufacturing
RTS Consulting Automation
Toronto, ON · Etobicoke, ON
- Full-time
RTS Consulting Automation is seeking a high-performing Business Development - Smart Manufacturing to lead the expansion of our consulting advisory services in Manufacturing Execution…
Added 1 hour ago
SAP FICO Manager
Sapsol Technologies Inc
Toronto, ON
To qualify for the role you must have
Added 2 hours ago
MF
Senior Analyst, Institutional Client Service
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Lead and manage client onboarding and account lifecycle activities, including IMAs, guidelines, and KYC/AML requirements
Added 2 hours ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 2 hours ago
MT
Business Development Specialist
McCarthy Tétrault LLP
Calgary, AB
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…

NTT DATA Services

Lead Service/Experience Designer

Halifax, NS, Canada

Apply on careers-inc.nttdata.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Req ID: 385015

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Lead Service/Experience Designer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Lead Service/Experience Designer

Launch by NTT DATA

We help leading organizations deliver world-class products, experiences and strategies that unlock new opportunities.

Launch What's Next in Service Design

We're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact.

This isn't about optimizing touchpoints. This is about redesigning how organizations create value---connecting human needs with business strategy to unlock growth that matters.

What You'll Build

Lead Strategic Client Transformation

Own end-to-end service design engagements with Fortune 500 clients. Navigate complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation. You'll manage project teams while contributing to the broader development of Launch's service design practice.

Expand Into Growing Industries

Lead service design initiatives in high-growth sectors including healthcare and government. Bring design expertise to support pursuit success in these critical markets while maintaining excellence in practice and delivery responsibilities. Own responses to sales opportunities for service design, crafting compelling proposals that demonstrate our unique value proposition in transforming public and private sector organizations.

Deliver Measurable Business Impact

Design end-to-end service ecosystems that span digital and physical touchpoints. Create service blueprints, journey maps, and transformation roadmaps that drive measurable revenue growth and operational efficiency for clients---not just beautiful deliverables.

Drive Cross-Practice Excellence

Collaborate seamlessly with our Visual Design (Storytelling) and Product Design (Pathmaking) teams. You'll help orchestrate the complete design toolkit---using service insights to inform brand narratives and scalable product experiences.

Develop Emerging Talent

Mentor junior designers and help elevate talent from UX and research backgrounds into service design roles. Build the next generation of strategic thinkers who can connect business strategy with human experience.

Expand Client Relationships

Identify opportunities for deeper engagement within existing client relationships. Contribute to business development through portfolio development, thought leadership, and strategic relationship building.

What You Bring

10+ years leading service design projects in consulting, agency, or enterprise environments

You've managed complex stakeholder relationships, delivered strategic recommendations that executives actually implemented, and seen your work create measurable business outcomes. You're ready to step into leadership-level client engagement while building the practice alongside our Senior Director.

Client services excellence

You know how to balance service design rigor with practical business constraints. You've presented to C-suite executives, managed project timelines and budgets, and built trust with clients who come back for more.

Systems thinking mastery

You see the full ecosystem---from employee experiences to customer journeys to business process optimization. You understand how organizational culture, technology capabilities, and market dynamics interconnect.

Collaborative leadership

You inspire multidisciplinary teams and work effectively with strategists, researchers, product managers, and engineers. You know when to lead and when to support.

Business development mindset

You can identify expansion opportunities within existing client relationships and contribute to new business development through portfolio development and thought leadership. Experience crafting winning responses to RFPs and sales opportunities in complex B2B environments.

The Launch Difference

Startup Energy, Enterprise Scale: We're backed by NTT DATA's global reach but maintain the agility and innovative spirit of a boutique consultancy.

Outcome-Driven Culture: Every project ties back to measurable business impact. Your success is measured by client results, not just deliverables.

Continuous Growth: Work with some of the most interesting companies on Earth while developing your expertise in emerging technologies, AI integration, and next-generation service models.

Strategic Influence: Shape how Fortune 500 companies think about customer experience, business transformation, and organizational change.

Ready to Launch?

If you're passionate about using service design to drive real business transformation---and you want to be part of building something significant---we want to hear from you.

Basic Qualifications:

Bachelor’s in business, design, engineering, or related. MBA/MS a plus.
10+ years of experience in strategy, product, or innovation consulting.
10+ years of experience with command in business acumen: business principles, financial analysis and market dynamics
10+ years of experience in business design toolset: BMC/Lean Canvas, TAM/SAM/SOM, service blueprinting.
10+ years of experience with Agile, JTBD, Design Thinking, Lean Start-Up.
10+ years of expertise with analytical chops (Excel, SQL, or BI tools) and storytelling skills (PPT, Miro, Figma, etc.).
10+ years of experience with enterprise digital ecosystems and emerging tech

Application Requirements:

Portfolio demonstrating strategic service design leadership with measurable business impact
Case studies showing complex stakeholder management and cross-functional collaboration
Examples of service design work that spans multiple touchpoints and organizational systems

#LaunchJobs #LaunchDesign

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply on careers-inc.nttdata.com About employer

More about this job

Responsibilities

Lead end-to-end service design engagements for Fortune 500 clients to drive measurable business impact and strategic transformation. Collaborate with cross-functional teams to orchestrate design toolkits while mentoring junior talent and expanding client relationships.

Requirements

Requires a bachelor's degree and over 10 years of experience in strategy, product, or innovation consulting. Candidates must possess strong business acumen, systems thinking mastery, and a proven track record of managing complex stakeholder relationships.

Skills

Service design
Strategic transformation
Stakeholder management
Business development
Systems thinking
Design thinking
Agile
Service blueprinting
Journey mapping
Financial analysis
Market dynamics
Storytelling
Product design
Mentoring
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Strategic Transformation
Fortune 500
Human-centered AI
Business Strategy
Service Blueprints
Journey Maps
Visual Design
Product Design
Consulting
Agile
JTBD
Design Thinking
Lean Start-Up
Business Acumen
Financial Analysis
Market Dynamics
BMC
Lean Canvas
TAM/SAM/SOM
Excel
SQL
BI Tools
PPT
Miro
Figma
Enterprise Digital Ecosystems
Emerging Tech
B2B
RFP

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Jobs in Canada