Jobs in Canada

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Added 13 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provide operational leadership and continuity during the absence of the Integrated Director, Diagnostic Imaging.
Added 13 mins ago
A
Manager, Talent Management***Gestionnaire, gestion des talents
Aliaxis
Oakville, ON
- Full-time
…supports the implementation of talent strategy, identification and development of talent to meet our business objectives. Is an advisor and subject matter expert in all areas of talent…
Added 13 mins ago
IG
Manager, Talent Management***Gestionnaire, gestion des talents
IPEX Group
Oakville, ON
- Full-time
…supports the implementation of talent strategy, identification and development of talent to meet our business objectives. Is an advisor and subject matter expert in all areas of talent…
Added 13 mins ago
Director, Deal Desk
Varicent
Vancouver, BC
As Director, Deal Desk, you will lead and scale Varicent's Deal Desk function, serving as the central authority for deal governance, pricing operations, quote-to-booking processes, and…
Added 28 mins ago
EW
UX/UI Designer / Concepteur UI/UX
Evolving Web
Montreal, QC
- Full-time
Support project teams in understanding client business goals and user needs through research and analysis.
Added 28 mins ago
M(
Human Resources Coordinator
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
…programs and daily employee services. Working closely with the HR Business Partner team and other People & Inclusion centres of excellence, you will help deliver a consistent employee…
Added 43 mins ago
Director,Global Procurement Excellence
Apotex
Toronto, ON · North York, ON
…can successfully transform organizational culture and deliver business results. Translate business requirements to effectively execute global excellence, strategies and best practice…
Added 43 mins ago
PH
Territory Sales Representative
Promoveo Health
Toronto, ON
- Full-time
Submit weekly territory reports and participate in weekly team huddles and monthly business reviews with the Sales Director.
Added 58 mins ago
PA
Vice President of Sales
Permasearch, a TPI Company
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $200,000 CAD / year
- Full-time
…execute an integrated commercial roadmap encompassing field business development, institutional referral networks, brand strategy, and client…
Added 58 mins ago
VB
Director of Accounting, Contract
Vaco by Highspring
Toronto, ON
- $150,000 to $170,000 CAD / year
- Contract
Our client is looking for a Director of Accounting for a 12 month contract opportunity.
Added 58 mins ago
OT
Manager, Finance Data Analytics & Insights
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
…analytical tool initiatives. In conjunction with the Managing Director and/or Senior Manager, actively work on DA&I initiatives and coordinate with Finance teams and other…
Added 58 mins ago
Manager, Project Delivery
Edmonton Regional Airport Authority
Nisku, AB
…individuals to allow for expanded ideas, perspectives, and better business decisions. A core value of YEG is "investing in our talent" and it considers professional development, specialty…
Added 1 hour ago
C
Director Supply Chain Strategy
Ciena
Ottawa, ON
- Full-time
The Director will serve as the architect and integrator of the end-to-end supply chain, connecting functional strategies into a cohesive future-state direction, identifying structural and…
Added 1 hour ago
B
Experts, service-conseil | Client Success Experts
Bloom
Montreal, QC
- Full-time
(Account Manager, Senior Account Manager, Account Supervisor, Client Success Specialist, Customer Success Manager, Account Director, Senior Project Manager, Product Lead, etc.)
Added 1 hour ago
Automation Team Lead
Riverside Natural Foods Ltd.
Toronto, ON
Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified,…
Added 1 hour ago
OF
Director of Finance
Osborne Financial Search
Mississauga, ON
- Full-time
The Director of Finance will lead the finance function, sit on the leadership team and report directly to the Managing Director. The owners want to hand over day-to-day financial oversight,…
Added 1 hour ago
PM
Quality Compliance Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
…Prollenium provides competitive compensation, benefits, and development…
Added 1 hour ago
M
Energy & GHG Management Specialist
Metrolinx
Canada
- Full-time
Our Environmental Management team is looking for an Energy & GHG Management Specialist to support with the development and implementation of the enterprise-wide energy and greenhouse gas…
Added 1 hour ago
D
HR Business Partner
Dynacare
West Kelowna, BC
- Full-time
The Human Resources Business Partner reports to the Director, Talent Acquisition and HRBP.
Added 1 hour ago
Lead Service/Experience Designer
NTT DATA Services
Halifax, NS
…complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation. You'll manage project teams while contributing to…
Added 1 hour ago
IF
Sales Associate, Investments individual Savings and Retirement (Vancouver)
iA Financial Group
Vancouver, BC
- Full-time
Work in close collaboration with your territory Sales Director in developing a business plan to achieve sales objectives.
Added 1 hour ago
H
Director, Customer Success
HighlightTA
Remote, Canada
- $184,714 to $225,762 CAD / year
- Full-time
- Remote
As Director, Customer Success, you’ll play a key role in shaping how Zipline delivers exceptional customer experiences while driving retention and growth. We’re looking for a seasoned…
Added 1 hour ago
A
Senior Analyst - Financial Assessment
AtkinsRéalis
Montreal, QC
- Full-time
…management, financial modelling, feasibility studies, and bid development activities. The role provides exposure to the full lifecycle of infrastructure assets, from project feasibility and…
Added 1 hour ago
Director, Sales Operations
Molson Coors
Toronto, ON
In the role of Director, Sales Operations, working in Toronto, Ontario, you will be part of the Canadian Commercial Leadership Team. You will lead the strategic alignment of sales…
Added 1 hour ago
N
Director - Developer Relations
NBCUniversal
Montreal, QC
- Full-time
Establish developer programs, including partner and incentive programs, in collaboration with business development, legal, and marketing.

NTT DATA Services

Lead Service/Experience Designer

Halifax, NS, Canada

Apply on careers-inc.nttdata.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Req ID: 385015

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Lead Service/Experience Designer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Lead Service/Experience Designer

Launch by NTT DATA

We help leading organizations deliver world-class products, experiences and strategies that unlock new opportunities.

Launch What's Next in Service Design

We're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact.

This isn't about optimizing touchpoints. This is about redesigning how organizations create value---connecting human needs with business strategy to unlock growth that matters.

What You'll Build

Lead Strategic Client Transformation

Own end-to-end service design engagements with Fortune 500 clients. Navigate complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation. You'll manage project teams while contributing to the broader development of Launch's service design practice.

Expand Into Growing Industries

Lead service design initiatives in high-growth sectors including healthcare and government. Bring design expertise to support pursuit success in these critical markets while maintaining excellence in practice and delivery responsibilities. Own responses to sales opportunities for service design, crafting compelling proposals that demonstrate our unique value proposition in transforming public and private sector organizations.

Deliver Measurable Business Impact

Design end-to-end service ecosystems that span digital and physical touchpoints. Create service blueprints, journey maps, and transformation roadmaps that drive measurable revenue growth and operational efficiency for clients---not just beautiful deliverables.

Drive Cross-Practice Excellence

Collaborate seamlessly with our Visual Design (Storytelling) and Product Design (Pathmaking) teams. You'll help orchestrate the complete design toolkit---using service insights to inform brand narratives and scalable product experiences.

Develop Emerging Talent

Mentor junior designers and help elevate talent from UX and research backgrounds into service design roles. Build the next generation of strategic thinkers who can connect business strategy with human experience.

Expand Client Relationships

Identify opportunities for deeper engagement within existing client relationships. Contribute to business development through portfolio development, thought leadership, and strategic relationship building.

What You Bring

10+ years leading service design projects in consulting, agency, or enterprise environments

You've managed complex stakeholder relationships, delivered strategic recommendations that executives actually implemented, and seen your work create measurable business outcomes. You're ready to step into leadership-level client engagement while building the practice alongside our Senior Director.

Client services excellence

You know how to balance service design rigor with practical business constraints. You've presented to C-suite executives, managed project timelines and budgets, and built trust with clients who come back for more.

Systems thinking mastery

You see the full ecosystem---from employee experiences to customer journeys to business process optimization. You understand how organizational culture, technology capabilities, and market dynamics interconnect.

Collaborative leadership

You inspire multidisciplinary teams and work effectively with strategists, researchers, product managers, and engineers. You know when to lead and when to support.

Business development mindset

You can identify expansion opportunities within existing client relationships and contribute to new business development through portfolio development and thought leadership. Experience crafting winning responses to RFPs and sales opportunities in complex B2B environments.

The Launch Difference

Startup Energy, Enterprise Scale: We're backed by NTT DATA's global reach but maintain the agility and innovative spirit of a boutique consultancy.

Outcome-Driven Culture: Every project ties back to measurable business impact. Your success is measured by client results, not just deliverables.

Continuous Growth: Work with some of the most interesting companies on Earth while developing your expertise in emerging technologies, AI integration, and next-generation service models.

Strategic Influence: Shape how Fortune 500 companies think about customer experience, business transformation, and organizational change.

Ready to Launch?

If you're passionate about using service design to drive real business transformation---and you want to be part of building something significant---we want to hear from you.

Basic Qualifications:

Bachelor’s in business, design, engineering, or related. MBA/MS a plus.
10+ years of experience in strategy, product, or innovation consulting.
10+ years of experience with command in business acumen: business principles, financial analysis and market dynamics
10+ years of experience in business design toolset: BMC/Lean Canvas, TAM/SAM/SOM, service blueprinting.
10+ years of experience with Agile, JTBD, Design Thinking, Lean Start-Up.
10+ years of expertise with analytical chops (Excel, SQL, or BI tools) and storytelling skills (PPT, Miro, Figma, etc.).
10+ years of experience with enterprise digital ecosystems and emerging tech

Application Requirements:

Portfolio demonstrating strategic service design leadership with measurable business impact
Case studies showing complex stakeholder management and cross-functional collaboration
Examples of service design work that spans multiple touchpoints and organizational systems

#LaunchJobs #LaunchDesign

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply on careers-inc.nttdata.com About employer

More about this job

Responsibilities

Lead end-to-end service design engagements for Fortune 500 clients to drive measurable business impact and strategic transformation. Collaborate with cross-functional teams to orchestrate design toolkits while mentoring junior talent and expanding client relationships.

Requirements

Requires a bachelor's degree and over 10 years of experience in strategy, product, or innovation consulting. Candidates must possess strong business acumen, systems thinking mastery, and a proven track record of managing complex stakeholder relationships.

Skills

Service design
Strategic transformation
Stakeholder management
Business development
Systems thinking
Design thinking
Agile
Service blueprinting
Journey mapping
Financial analysis
Market dynamics
Storytelling
Product design
Mentoring
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Strategic Transformation
Fortune 500
Human-centered AI
Business Strategy
Service Blueprints
Journey Maps
Visual Design
Product Design
Consulting
Agile
JTBD
Design Thinking
Lean Start-Up
Business Acumen
Financial Analysis
Market Dynamics
BMC
Lean Canvas
TAM/SAM/SOM
Excel
SQL
BI Tools
PPT
Miro
Figma
Enterprise Digital Ecosystems
Emerging Tech
B2B
RFP

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Jobs in Canada