Jobs in Canada

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EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Corner Brook, NL
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
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DI
Senior Android Mobile Developer
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a highly skilled Senior Android Developer / Android Development Lead to join our dynamic team and support one of our major banking clients.
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MM
Manager, Regulatory & Government Affairs
Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
- $105,000 to $115,000 CAD / year
- Full-time
This position is the lead and sole managerial position for regulatory and government affairs at MMSCAN. The manager must ensure technical compliance with all required government safety,…
Added just now
WE
[Wattpad] Delivery Manager
WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands)
Toronto, ON
- Full-time
We’re looking for a Delivery Manager to lead the planning, execution, and delivery of the web and mobile experiences that millions of Wattpad readers and writers rely on every day, taking…
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J
CEO - B2B2C Insurtech
Toronto, ON
- Full-time
We're looking for an entrepreneurial operator to lead this venture from day one. You'll work alongside Simple Ventures and established industry partners to bring the product to market,…
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J
Founding Product Lead - B2B2C Insurtech
Toronto, ON
- Full-time
We're looking for a Founding Product Lead to help shape this product from its earliest stages. You'll work directly with the founding team and enterprise partners to define the product,…
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C
Director Supply Chain Strategy
Ciena
Ottawa, ON
- Full-time
This leader will translate business growth objectives, product strategy, customer requirements, market dynamics, and external supply-chain trends into an integrated global supply chain…
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B
Experts, service-conseil | Client Success Experts
Bloom
Montreal, QC
- Full-time
(Account Manager, Senior Account Manager, Account Supervisor, Client Success Specialist, Customer Success Manager, Account Director, Senior Project Manager, Product Lead, etc.)
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A
Ingénierie en Chef - Systèmes avion (train d’atterrissage, freins, air, carburant) / Chief Engineering - Aircraft Systems (Landing Gear, Brakes, Air, Fuel)
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Added just now
Maintenance Supervisor - Weekend Shift
Riverside Natural Foods Ltd.
Toronto, ON
The mandate of this position is to lead the implementation of Riverside’s Asset Reliability Program at Riverside. The goal of the program is to ensure production equipment at Riverside…
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Automation Team Lead
Riverside Natural Foods Ltd.
Toronto, ON
The automation team lead will be responsible for strategic planning, decision-making, and supervising the maintenance and troubleshooting of automated systems to ensure their proper…
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L
Legal Product Consultant
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
As a Legal Product Consultant on Litera’s Legal Knowledge Engineering team, you’ll be the bridge between sophisticated legal practice and cutting-edge AI - directly shaping how law firms…
Added 1 min ago
CB
Full time Baker
COBS Bread
Peterborough, ON
- Full-time
Right now, we are looking for a Baker who is looking for the next challenge in their career to lead and develop a strong bakery team. Working as part of the production and sales team,…
Added 15 mins ago
OF
Director of Finance
Osborne Financial Search
Mississauga, ON
- Full-time
The Director of Finance will lead the finance function, sit on the leadership team and report directly to the Managing Director. The owners want to hand over day-to-day financial oversight,…
Added 15 mins ago
PM
Quality Compliance Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
…Prollenium has sold over 5 million syringes from its Revanesse® product line across more than 80+ countries worldwide. Prollenium was the first manufacturer of hyaluronic acid dermal…
Added 15 mins ago
Z
Senior Media Planner
Zenith
Toronto, ON
- Full-time
Develop a firm understanding of marketing objectives and strategies, the human–product relationship and human–media relationship.
Added 15 mins ago
RN
Maintenance Supervisor - Weekend Shift
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
The mandate of this position is to lead the implementation of Riverside’s Asset Reliability Program at Riverside. The goal of the program is to ensure production equipment at Riverside…
Added 15 mins ago
FI
Senior Technical Program Manager – Search, Recommendations
Flexton Inc.
Toronto, ON
- Contract
As a Senior Technical Program Manager, you will lead complex, cross-functional programs across Search, Recommendations, and Product Knowledge. You will partner with Product, Engineering,…
Added 15 mins ago
RS
Level 3 Rope Access Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Standard First Aid Certification required
Added 15 mins ago
S
Senior Environmental Coordinator
Stelco
Hamilton, ON
- Full-time
Stelco pours its enduring values of determination, commitment and innovation into every quality product we produce. At Stelco, our values drive the way we build, learn and work together.
Added 15 mins ago
Lead Service/Experience Designer
NTT DATA Services
Halifax, NS
You inspire multidisciplinary teams and work effectively with strategists, researchers, product managers, and engineers. You know when to lead and when to support.
Added 15 mins ago
PG
Senior Planner, Media Planning
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Develop a firm understanding of marketing objectives and strategies, the human–product relationship and human–media relationship.
Added 30 mins ago
Facility Assistant II
Bunge
Stanley, MB
Identify blending opportunities to maximize product quality, value, and customer satisfaction.
Added 30 mins ago
MI
Senior Applications Engineer – AMR Solutions & Deployment
Magna International
Aurora, ON
- Full-time
Magna New Mobility is seeking a Senior Applications Engineer, AMR Solutions & Deployment to lead the technical solutioning, deployment, and optimization of Autonomous Mobile Robot (AMR)…
Added 30 mins ago
PI
Senior Field Project Manager
Pattison ID
Dorval, QC · Surrey, BC · Pickering, ON
- Full-time
Lead or participate in root-cause reviews of significant field non-conformances, product/installation failures, repeat defects, and avoidable cost or schedule impacts, and ensure lessons…

NTT DATA Services

Lead Service/Experience Designer

Halifax, NS, Canada

Apply on careers-inc.nttdata.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Req ID: 385015

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Lead Service/Experience Designer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Lead Service/Experience Designer

Launch by NTT DATA

We help leading organizations deliver world-class products, experiences and strategies that unlock new opportunities.

Launch What's Next in Service Design

We're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact.

This isn't about optimizing touchpoints. This is about redesigning how organizations create value---connecting human needs with business strategy to unlock growth that matters.

What You'll Build

Lead Strategic Client Transformation

Own end-to-end service design engagements with Fortune 500 clients. Navigate complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation. You'll manage project teams while contributing to the broader development of Launch's service design practice.

Expand Into Growing Industries

Lead service design initiatives in high-growth sectors including healthcare and government. Bring design expertise to support pursuit success in these critical markets while maintaining excellence in practice and delivery responsibilities. Own responses to sales opportunities for service design, crafting compelling proposals that demonstrate our unique value proposition in transforming public and private sector organizations.

Deliver Measurable Business Impact

Design end-to-end service ecosystems that span digital and physical touchpoints. Create service blueprints, journey maps, and transformation roadmaps that drive measurable revenue growth and operational efficiency for clients---not just beautiful deliverables.

Drive Cross-Practice Excellence

Collaborate seamlessly with our Visual Design (Storytelling) and Product Design (Pathmaking) teams. You'll help orchestrate the complete design toolkit---using service insights to inform brand narratives and scalable product experiences.

Develop Emerging Talent

Mentor junior designers and help elevate talent from UX and research backgrounds into service design roles. Build the next generation of strategic thinkers who can connect business strategy with human experience.

Expand Client Relationships

Identify opportunities for deeper engagement within existing client relationships. Contribute to business development through portfolio development, thought leadership, and strategic relationship building.

What You Bring

10+ years leading service design projects in consulting, agency, or enterprise environments

You've managed complex stakeholder relationships, delivered strategic recommendations that executives actually implemented, and seen your work create measurable business outcomes. You're ready to step into leadership-level client engagement while building the practice alongside our Senior Director.

Client services excellence

You know how to balance service design rigor with practical business constraints. You've presented to C-suite executives, managed project timelines and budgets, and built trust with clients who come back for more.

Systems thinking mastery

You see the full ecosystem---from employee experiences to customer journeys to business process optimization. You understand how organizational culture, technology capabilities, and market dynamics interconnect.

Collaborative leadership

You inspire multidisciplinary teams and work effectively with strategists, researchers, product managers, and engineers. You know when to lead and when to support.

Business development mindset

You can identify expansion opportunities within existing client relationships and contribute to new business development through portfolio development and thought leadership. Experience crafting winning responses to RFPs and sales opportunities in complex B2B environments.

The Launch Difference

Startup Energy, Enterprise Scale: We're backed by NTT DATA's global reach but maintain the agility and innovative spirit of a boutique consultancy.

Outcome-Driven Culture: Every project ties back to measurable business impact. Your success is measured by client results, not just deliverables.

Continuous Growth: Work with some of the most interesting companies on Earth while developing your expertise in emerging technologies, AI integration, and next-generation service models.

Strategic Influence: Shape how Fortune 500 companies think about customer experience, business transformation, and organizational change.

Ready to Launch?

If you're passionate about using service design to drive real business transformation---and you want to be part of building something significant---we want to hear from you.

Basic Qualifications:

Bachelor’s in business, design, engineering, or related. MBA/MS a plus.
10+ years of experience in strategy, product, or innovation consulting.
10+ years of experience with command in business acumen: business principles, financial analysis and market dynamics
10+ years of experience in business design toolset: BMC/Lean Canvas, TAM/SAM/SOM, service blueprinting.
10+ years of experience with Agile, JTBD, Design Thinking, Lean Start-Up.
10+ years of expertise with analytical chops (Excel, SQL, or BI tools) and storytelling skills (PPT, Miro, Figma, etc.).
10+ years of experience with enterprise digital ecosystems and emerging tech

Application Requirements:

Portfolio demonstrating strategic service design leadership with measurable business impact
Case studies showing complex stakeholder management and cross-functional collaboration
Examples of service design work that spans multiple touchpoints and organizational systems

#LaunchJobs #LaunchDesign

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply on careers-inc.nttdata.com About employer

More about this job

Responsibilities

Lead end-to-end service design engagements for Fortune 500 clients to drive measurable business impact and strategic transformation. Collaborate with cross-functional teams to orchestrate design toolkits while mentoring junior talent and expanding client relationships.

Requirements

Requires a bachelor's degree and over 10 years of experience in strategy, product, or innovation consulting. Candidates must possess strong business acumen, systems thinking mastery, and a proven track record of managing complex stakeholder relationships.

Skills

Service design
Strategic transformation
Stakeholder management
Business development
Systems thinking
Design thinking
Agile
Service blueprinting
Journey mapping
Financial analysis
Market dynamics
Storytelling
Product design
Mentoring
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Strategic Transformation
Fortune 500
Human-centered AI
Business Strategy
Service Blueprints
Journey Maps
Visual Design
Product Design
Consulting
Agile
JTBD
Design Thinking
Lean Start-Up
Business Acumen
Financial Analysis
Market Dynamics
BMC
Lean Canvas
TAM/SAM/SOM
Excel
SQL
BI Tools
PPT
Miro
Figma
Enterprise Digital Ecosystems
Emerging Tech
B2B
RFP

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