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Added 2 mins ago
MC
Account Executive - IT Solutions
MSP Corp
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
You will own the full sales cycle, from initial outreach and qualification through proposal, negotiation, and close. Working closely with pre-sales, marketing, and internal stakeholders,…
Added 2 mins ago
J
Django/Python Developer (Full-Stack) (NLM)
JobsInPython
Prince Edward, ON
- Full-time
Python and Django lifecycle upgrades. Lead end-of-life upgrades across the application portfolio: inventory dependencies, assess compatibility, update requirements and internal packages,…
Added 2 mins ago
Senior Product Manager - Tokenization & Stablecoin Infrastructure
BitGo
Toronto, ON
Lead and motivate a cross-functional team of engineers, designers, and operations and compliance partners to build institutional-grade solutions.
Added 17 mins ago
PL
Account Executive
Progress Luv2Pak
Toronto, ON
- Full-time
Together, we combine the trust of an established leader with the energy of a fast-growing manufacturer, and we are growing our sales team to match.
Added 17 mins ago
YO
Marketing Intern
YFK Office Lease
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Candidates should possess foundational Sales and Marketing skills to assist with lead generation, listing promotion, and tenant retention activities.
Added 17 mins ago
C
Vehicle Acquisition Specialist
Cardoor
Toronto, ON
- Full-time
2+ years in automotive sales, used car management, appraisal, wholesale buying or F&I
Added 17 mins ago
C
Head of Growth & Marketing
Cardoor
Toronto, ON
- Full-time
Partner with Sales and Operations to improve lead quality, follow-up, conversion and the overall customer experience across digital and offline touchpoints.
Added 17 mins ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Smithers, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 32 mins ago
Assistant Store Lead
Spark New Zealand
Hamilton, ON
You’ll be the smiling face leading our teams to deliver exceptional customer experiences and drive sales across our Centre Place store in Hamilton.
Added 32 mins ago
Supply Chain Analyst
GoodMorning
Edmonton, AB
…is available when customers want it, and support the monthly Sales and Operations Planning cycle that links what customers are expected to buy to what the company orders, stocks and…
Added 32 mins ago
Executive Finance and Accounting Recruiter (Full Desk)
Vaco by Highspring
Montreal, QC
Build Your Business and Lead a High-Performing Team
Added 46 mins ago
WC
(CAN) Fashion Team Lead
Walmart Canada
Peace River, AB
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring of new associates.
Added 46 mins ago
AC
CRM & CDP Solution Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 46 mins ago
AC
CRM & CDP Technical - Integration Analyst
Air Canada Vacations
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 46 mins ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
Partner with Sales to drive audience engagement and lead follow-up activities.
Added 46 mins ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Terrebonne, QC
- Full-time
Review completed schedules with People Lead. 6. Assign Associates to support with coverage and availability tasks in all areas of the store.
Added 46 mins ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
Partner with Sales to drive audience engagement and lead follow-up activities.
Added 46 mins ago
WC
(CAN) Front End Team Lead
Walmart Canada
Abbotsford, BC
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 46 mins ago
V
Vans: Assistant Gérant - Premium Outlets Montreal
Vans
Mirabel, QC
- $23.6 to $31.2 CAD / hour
- Full-time
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 46 mins ago
TL
Product Engineer
The Logistics Alliance Inc.
Mississauga, ON
- Full-time
…them. You'll take a problem from an operations, finance or sales team, figure out what they actually need, and ship a working solution. You'll do that mostly by directing AI coding agents…
Added 46 mins ago
BH
Manager, Trade Relations
Bausch Health Companies Inc.
Laval, QC
- Full-time
Lead the management of Hospital Requests for Proposal (RFPs) and contract management with hospital Group Purchasing Organizations (GPOs)
Added 46 mins ago
WC
(CAN) Food & Consumables Team Lead
Walmart Canada
Abbotsford, BC
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 46 mins ago
WC
(CAN) Leader d'équipe, mode
Walmart Canada
Kirkland, QC
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring of new associates.
Added 47 mins ago
Associate Director, Business Development (IT Agency Staffing & Recruitment)
Vaco by Highspring
Vancouver, BC
This is an opportunity for an established sales or industry professional who wants the autonomy to build a book of business without building it alone.
Added 1 hour ago
CC
Assistant Store Manager
Canna Cabana
Ancaster, ON
- $19.5 to $21.5 CAD / hour
- Full-time
Must have proficiency in Microsoft Office

NTT DATA Services

Lead Service/Experience Designer

Halifax, NS, Canada

Apply on careers-inc.nttdata.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Req ID: 385015

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Lead Service/Experience Designer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Lead Service/Experience Designer

Launch by NTT DATA

We help leading organizations deliver world-class products, experiences and strategies that unlock new opportunities.

Launch What's Next in Service Design

We're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact.

This isn't about optimizing touchpoints. This is about redesigning how organizations create value---connecting human needs with business strategy to unlock growth that matters.

What You'll Build

Lead Strategic Client Transformation

Own end-to-end service design engagements with Fortune 500 clients. Navigate complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation. You'll manage project teams while contributing to the broader development of Launch's service design practice.

Expand Into Growing Industries

Lead service design initiatives in high-growth sectors including healthcare and government. Bring design expertise to support pursuit success in these critical markets while maintaining excellence in practice and delivery responsibilities. Own responses to sales opportunities for service design, crafting compelling proposals that demonstrate our unique value proposition in transforming public and private sector organizations.

Deliver Measurable Business Impact

Design end-to-end service ecosystems that span digital and physical touchpoints. Create service blueprints, journey maps, and transformation roadmaps that drive measurable revenue growth and operational efficiency for clients---not just beautiful deliverables.

Drive Cross-Practice Excellence

Collaborate seamlessly with our Visual Design (Storytelling) and Product Design (Pathmaking) teams. You'll help orchestrate the complete design toolkit---using service insights to inform brand narratives and scalable product experiences.

Develop Emerging Talent

Mentor junior designers and help elevate talent from UX and research backgrounds into service design roles. Build the next generation of strategic thinkers who can connect business strategy with human experience.

Expand Client Relationships

Identify opportunities for deeper engagement within existing client relationships. Contribute to business development through portfolio development, thought leadership, and strategic relationship building.

What You Bring

10+ years leading service design projects in consulting, agency, or enterprise environments

You've managed complex stakeholder relationships, delivered strategic recommendations that executives actually implemented, and seen your work create measurable business outcomes. You're ready to step into leadership-level client engagement while building the practice alongside our Senior Director.

Client services excellence

You know how to balance service design rigor with practical business constraints. You've presented to C-suite executives, managed project timelines and budgets, and built trust with clients who come back for more.

Systems thinking mastery

You see the full ecosystem---from employee experiences to customer journeys to business process optimization. You understand how organizational culture, technology capabilities, and market dynamics interconnect.

Collaborative leadership

You inspire multidisciplinary teams and work effectively with strategists, researchers, product managers, and engineers. You know when to lead and when to support.

Business development mindset

You can identify expansion opportunities within existing client relationships and contribute to new business development through portfolio development and thought leadership. Experience crafting winning responses to RFPs and sales opportunities in complex B2B environments.

The Launch Difference

Startup Energy, Enterprise Scale: We're backed by NTT DATA's global reach but maintain the agility and innovative spirit of a boutique consultancy.

Outcome-Driven Culture: Every project ties back to measurable business impact. Your success is measured by client results, not just deliverables.

Continuous Growth: Work with some of the most interesting companies on Earth while developing your expertise in emerging technologies, AI integration, and next-generation service models.

Strategic Influence: Shape how Fortune 500 companies think about customer experience, business transformation, and organizational change.

Ready to Launch?

If you're passionate about using service design to drive real business transformation---and you want to be part of building something significant---we want to hear from you.

Basic Qualifications:

Bachelor’s in business, design, engineering, or related. MBA/MS a plus.
10+ years of experience in strategy, product, or innovation consulting.
10+ years of experience with command in business acumen: business principles, financial analysis and market dynamics
10+ years of experience in business design toolset: BMC/Lean Canvas, TAM/SAM/SOM, service blueprinting.
10+ years of experience with Agile, JTBD, Design Thinking, Lean Start-Up.
10+ years of expertise with analytical chops (Excel, SQL, or BI tools) and storytelling skills (PPT, Miro, Figma, etc.).
10+ years of experience with enterprise digital ecosystems and emerging tech

Application Requirements:

Portfolio demonstrating strategic service design leadership with measurable business impact
Case studies showing complex stakeholder management and cross-functional collaboration
Examples of service design work that spans multiple touchpoints and organizational systems

#LaunchJobs #LaunchDesign

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply on careers-inc.nttdata.com About employer

More about this job

Responsibilities

Lead end-to-end service design engagements for Fortune 500 clients to drive measurable business impact and strategic transformation. Collaborate with cross-functional teams to orchestrate design toolkits while mentoring junior talent and expanding client relationships.

Requirements

Requires a bachelor's degree and over 10 years of experience in strategy, product, or innovation consulting. Candidates must possess strong business acumen, systems thinking mastery, and a proven track record of managing complex stakeholder relationships.

Skills

Service design
Strategic transformation
Stakeholder management
Business development
Systems thinking
Design thinking
Agile
Service blueprinting
Journey mapping
Financial analysis
Market dynamics
Storytelling
Product design
Mentoring
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Strategic Transformation
Fortune 500
Human-centered AI
Business Strategy
Service Blueprints
Journey Maps
Visual Design
Product Design
Consulting
Agile
JTBD
Design Thinking
Lean Start-Up
Business Acumen
Financial Analysis
Market Dynamics
BMC
Lean Canvas
TAM/SAM/SOM
Excel
SQL
BI Tools
PPT
Miro
Figma
Enterprise Digital Ecosystems
Emerging Tech
B2B
RFP

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