Jobs in Canada

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Added 2 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Corner Brook, NL
- $52,500 CAD / year
- Full-time
Phase 1: Warehouse and Customer Service (12 Months)
Added 2 mins ago
TC
Restaurant Management | Assistant General Manager | Service Manager
The Canadian Brewhouse
Leduc, AB
- Full-time
…strengthen the Canadian Brewhouse’s reputation with quality customer service skills, innovative brain-power, and a can-do…
Added 2 mins ago
J
CEO - B2B FinTech
Toronto, ON
- Full-time
…businesses manage risk, delivering greater transparency, better service, and stronger long-term customer relationships in a large and established…
Added 2 mins ago
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Director Supply Chain Strategy
Ciena
Ottawa, ON
- Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 2 mins ago
R
Field Inspector I- Part-Time
RBGlobal
Ste. Agathe, MB
- Part-time
…integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul…
Added 2 mins ago
B
Experts, service-conseil | Client Success Experts
Bloom
Montreal, QC
- Full-time
Experts, service-conseil / Candidature spontanée
Added 2 mins ago
FF
Private Wealth Manager/Portfolio Manager
Focus Financial Partners
Toronto, ON
- Full-time
The ideal candidate is fully licensed in Canada, preferably with US/cross-border licensing and experience
Added 2 mins ago
W
(CAN) Manager, Business Operations eCommerce
Walmart
Mississauga, ON
- Full-time
…contracts, controlling costs, and mitigating risks while ensuring service delivery and compliance with legal and financial standards. The manager also oversees driver payments, benchmarking…
Added 2 mins ago
Automation Team Lead
Riverside Natural Foods Ltd.
Toronto, ON
Negotiate and update contracts with different service providers ensuring high standard of service at optimum cost.
Added 17 mins ago
CI
Account Manager
Cowan Insurance Group
Brantford, ON
- Full-time
This position reports to the Manager, Personal Insurance. As an Account Manager, you provide exceptional service to our Personal Insurance customers and insurance markets by servicing and…
Added 17 mins ago
B
General Repair Technician III
BGIS
Ottawa, ON
- Full-time
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that…
Added 17 mins ago
BM
Freelance Makeup Artist – Beauty Ambassador
Brand Momentum
Oshawa, ON
- $20 to $25 CAD / hour
- Part-time
…interacting with customers, driving sales, and delivering high-level…
Added 17 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Sarnia, ON
- $18 to $18.5 CAD / hour
- Part-time
- Contract
Applicants must reside in the specified location and be legally eligible to work in Canada
Added 17 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Regina, SK
- $18 CAD / hour
- Part-time
Applicants must reside in the specified location and be legally eligible to work in Canada
Added 17 mins ago
Licensed Store Manager - For Eyes #R115 Calgary, AB
EssilorLuxottica Group
Calgary, AB
For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and…
Added 17 mins ago
E
Laboratory Technician, Chemical Manufacturing
Ecolab
Mississauga, ON · CAN-Mississauga Plant
- Full-time
A trusted partner at nearly three million customer locations spanning over 170 countries, Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Our…
Added 17 mins ago
Manager, Corporate Financial Management & Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The successful candidate will be a hands-on leader who can operate effectively in a deadline-driven reporting environment. They will be comfortable moving between detailed financial…
Added 17 mins ago
Lead Service/Experience Designer
NTT DATA Services
Halifax, NS
We are currently seeking a Lead Service/Experience Designer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).
Added 17 mins ago
Risk Operations and Visibility Manager
University of Toronto
Toronto, ON
…while meeting multiple deadlines for multiple projects; strong service orientation coupled with ability to recognize and assess the operational significance of a problem, control/mitigate…
Added 32 mins ago
YH
Registered Practical Nurse (Temporary Part-Time, Evening Shift)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
Registered Practical Nurse (Evening Shift) - Temporary part-time for approximately 3 months, with possibility of extension · Ability to work permanent evening shifts, including weekends and short shifts
Added 32 mins ago
YH
Home Support Worker (OPSEU)-GTA
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 32 mins ago
YH
Registered Practical Nurse (Casual Part-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 32 mins ago
BR
Portier / Doorman
BGO Real Estate
Montreal, QC
- Full-time
Le portier est responsable d'offrir un service à la clientèle exceptionnel en aidant les résidents, visiteurs et fournisseurs de services avec les demandes quotidiennes, livraisons et…
Added 32 mins ago
H
Director, Customer Success
HighlightTA
Remote, Canada
- $184,714 to $225,762 CAD / year
- Full-time
- Remote
…retention and growth. We’re looking for a seasoned Customer Success leader who combines strategic thinking with hands-on execution and thrives in a fast-paced, evolving…
Added 32 mins ago
CC
Retail Shift Leader
Canna Cabana
St. Thomas, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Must have valid CannSell to work in a retail cannabis store · Must have or be able to successfully complete a Police Background Check

NTT DATA Services

Lead Service/Experience Designer

Halifax, NS, Canada

Apply on careers-inc.nttdata.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Req ID: 385015

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Lead Service/Experience Designer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Lead Service/Experience Designer

Launch by NTT DATA

We help leading organizations deliver world-class products, experiences and strategies that unlock new opportunities.

Launch What's Next in Service Design

We're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact.

This isn't about optimizing touchpoints. This is about redesigning how organizations create value---connecting human needs with business strategy to unlock growth that matters.

What You'll Build

Lead Strategic Client Transformation

Own end-to-end service design engagements with Fortune 500 clients. Navigate complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation. You'll manage project teams while contributing to the broader development of Launch's service design practice.

Expand Into Growing Industries

Lead service design initiatives in high-growth sectors including healthcare and government. Bring design expertise to support pursuit success in these critical markets while maintaining excellence in practice and delivery responsibilities. Own responses to sales opportunities for service design, crafting compelling proposals that demonstrate our unique value proposition in transforming public and private sector organizations.

Deliver Measurable Business Impact

Design end-to-end service ecosystems that span digital and physical touchpoints. Create service blueprints, journey maps, and transformation roadmaps that drive measurable revenue growth and operational efficiency for clients---not just beautiful deliverables.

Drive Cross-Practice Excellence

Collaborate seamlessly with our Visual Design (Storytelling) and Product Design (Pathmaking) teams. You'll help orchestrate the complete design toolkit---using service insights to inform brand narratives and scalable product experiences.

Develop Emerging Talent

Mentor junior designers and help elevate talent from UX and research backgrounds into service design roles. Build the next generation of strategic thinkers who can connect business strategy with human experience.

Expand Client Relationships

Identify opportunities for deeper engagement within existing client relationships. Contribute to business development through portfolio development, thought leadership, and strategic relationship building.

What You Bring

10+ years leading service design projects in consulting, agency, or enterprise environments

You've managed complex stakeholder relationships, delivered strategic recommendations that executives actually implemented, and seen your work create measurable business outcomes. You're ready to step into leadership-level client engagement while building the practice alongside our Senior Director.

Client services excellence

You know how to balance service design rigor with practical business constraints. You've presented to C-suite executives, managed project timelines and budgets, and built trust with clients who come back for more.

Systems thinking mastery

You see the full ecosystem---from employee experiences to customer journeys to business process optimization. You understand how organizational culture, technology capabilities, and market dynamics interconnect.

Collaborative leadership

You inspire multidisciplinary teams and work effectively with strategists, researchers, product managers, and engineers. You know when to lead and when to support.

Business development mindset

You can identify expansion opportunities within existing client relationships and contribute to new business development through portfolio development and thought leadership. Experience crafting winning responses to RFPs and sales opportunities in complex B2B environments.

The Launch Difference

Startup Energy, Enterprise Scale: We're backed by NTT DATA's global reach but maintain the agility and innovative spirit of a boutique consultancy.

Outcome-Driven Culture: Every project ties back to measurable business impact. Your success is measured by client results, not just deliverables.

Continuous Growth: Work with some of the most interesting companies on Earth while developing your expertise in emerging technologies, AI integration, and next-generation service models.

Strategic Influence: Shape how Fortune 500 companies think about customer experience, business transformation, and organizational change.

Ready to Launch?

If you're passionate about using service design to drive real business transformation---and you want to be part of building something significant---we want to hear from you.

Basic Qualifications:

Bachelor’s in business, design, engineering, or related. MBA/MS a plus.
10+ years of experience in strategy, product, or innovation consulting.
10+ years of experience with command in business acumen: business principles, financial analysis and market dynamics
10+ years of experience in business design toolset: BMC/Lean Canvas, TAM/SAM/SOM, service blueprinting.
10+ years of experience with Agile, JTBD, Design Thinking, Lean Start-Up.
10+ years of expertise with analytical chops (Excel, SQL, or BI tools) and storytelling skills (PPT, Miro, Figma, etc.).
10+ years of experience with enterprise digital ecosystems and emerging tech

Application Requirements:

Portfolio demonstrating strategic service design leadership with measurable business impact
Case studies showing complex stakeholder management and cross-functional collaboration
Examples of service design work that spans multiple touchpoints and organizational systems

#LaunchJobs #LaunchDesign

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply on careers-inc.nttdata.com About employer

More about this job

Responsibilities

Lead end-to-end service design engagements for Fortune 500 clients to drive measurable business impact and strategic transformation. Collaborate with cross-functional teams to orchestrate design toolkits while mentoring junior talent and expanding client relationships.

Requirements

Requires a bachelor's degree and over 10 years of experience in strategy, product, or innovation consulting. Candidates must possess strong business acumen, systems thinking mastery, and a proven track record of managing complex stakeholder relationships.

Skills

Service design
Strategic transformation
Stakeholder management
Business development
Systems thinking
Design thinking
Agile
Service blueprinting
Journey mapping
Financial analysis
Market dynamics
Storytelling
Product design
Mentoring
Consulting

Visa sponsorship

Not detected in the job text

Keywords

Service Design
Strategic Transformation
Fortune 500
Human-centered AI
Business Strategy
Service Blueprints
Journey Maps
Visual Design
Product Design
Consulting
Agile
JTBD
Design Thinking
Lean Start-Up
Business Acumen
Financial Analysis
Market Dynamics
BMC
Lean Canvas
TAM/SAM/SOM
Excel
SQL
BI Tools
PPT
Miro
Figma
Enterprise Digital Ecosystems
Emerging Tech
B2B
RFP

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Jobs in Canada