Jobs in Canada

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Added 4 months ago
IC
Pipe mill inspector (Casual Part Time) Regina SK
Intertek Canada
Edmonton, AB
- Part-time
Assist in the development of Client surveillance and inspection staff to monitor implementation of the contractor’s quality assurance program and plan
Added 2 months ago
Services and Solutions Commercial Lead
Sonepar
Windsor, ON
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 4 months ago
F
Above Ground Construction Manager
Fluor
Saskatoon, SK
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 4 months ago
WC
Licensed Practical Nurse - LPN
West Coast Seniors Housing Management Limited Partnership
Victoria, BC
- $32.84 to $44.96 CAD / hour
- Part-time
the role model and team leader to an assigned comunity, and responsible for coordinating
Added 4 months ago
WC
Licensed Practical Nurse - LPN
West Coast Seniors Housing Management Limited Partnership
Victoria, BC
- $32.84 to $44.96 CAD / hour
- Full-time
the role model and team leader to an assigned comunity, and responsible for coordinating
Added 4 months ago
T
Senior Project Buyer
Thales
Remote, Canada
- Full-time
- Remote
…tomorrow's possible.For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America.…
Added 4 months ago
FC
Director IS Transfer Agency and Workflow Systems Development
Fidelity Canada
Toronto, ON
- Full-time
The successful candidate is a forward-looking technology leader who can articulate and execute leading edge technology solutions, including the practical application of artificial…
Added 4 months ago
IK
Technician - Heavy Duty Equipment
INLAND KENWORTH US INC
Nanaimo, BC
- $44 to $53 CAD / hour
- Full-time
Must have the mobility to easily access and egress equipment
Added 2 months ago
SAP Client Delivery Manager
NTT DATA Services
Toronto, ON
Added 4 months ago
Manager in Training
Northland Properties
Prince George, BC
Must have excellent attitude with a positive influence on others
Added 2 months ago
SAP Client Delivery Manager
NTT DATA Services
Halifax, NS
Added 2 months ago
C
Project Manager - Capital Projects
Capgemini
Toronto, ON
- $75,000 to $165,000 CAD / year
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 4 months ago
S
Lead Scheduler
SYSTRA
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 4 months ago
Reception and Office Coordinator
Price Industries Limited
Winnipeg, MB
Antec Controls (www.anteccontrols.com) is a leader in environmental monitoring and control for critical spaces such as operating rooms, isolation rooms, and laboratories. Our range of…
Added 4 months ago
AI
Accounting Manager
American Iron and Metal
Montreal, QC
- Full-time
American Iron & Metal Company (AIM) is a recognized global leader in the metal recycling industry, with over 125 locations and 4,000 employees worldwide. We have continued to thrive for the…
Added 4 months ago
TT
Occupational Therapist - Full Time - Up to $5,000 Signing Bonus
Tall Tree Health
Remote, Canada
- Full-time
- Contract
- Remote
Professional Development: Grow as a leader or educator through our Leadership Development Program and opportunities to lead workshops or share your expertise.
Added 2 months ago
Senior Bilingual Commercial Account Manager (Insurance)
Recrute Action
Toronto, ON
…candidate will act as a senior resource within the practice, drive program performance and member value, and progressively demonstrate the leadership, strategic contribution, business…
Added 3 months ago
Senior Security Engineer, AI & DevSecOps
Atlas HXM
Canada
…decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For…
Added 2 months ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 4 months ago
Shipping Clerk
Stella-Jones
Candiac, QC
Support the bolt team with various administrative tasks and ensure effective communication with the team leader in place;
Added 4 months ago
OA
Dispatcher - OpenRoad Toyota Port Moody
OpenRoad Auto Group
Port Moody, BC
- $21 to $25 CAD / hour
- Full-time
- Contract
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 4 months ago
S
Survey Crew Chief
Stantec
Markham, ON
- Full-time
Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond…
Added 3 months ago
A
Electrical Department Manager
AECOM
London, ON
- $142,000 to $174,000 CAD / year
- Full-time
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 4 months ago
Project Manager - Western Canada
EBC Inc.
Vancouver, BC · Western Canada, British Columbia
…Réseau Express Métropolitain (REM). EBC is positioned as a true leader in this sector. Our range of specialized services has made our reputation in…
Added 4 months ago
Senior Project Manager - Western Canada
EBC Inc.
Vancouver, BC · Western Canada, British Columbia
…Réseau Express Métropolitain (REM). EBC is positioned as a true leader in this sector. Our range of specialized services has made our reputation in…

NTT DATA Services

SAP Client Delivery Manager

Toronto, ON, Canada

The starting pay range for this role is $114,750-$160,699.

Apply on careers-inc.nttdata.com About employer

Applications open in a new tab.

Job details

Pay: The starting pay range for this role is $114,750-$160,699.
Posting language: English
Posted: Sep 12, 2026

Original job description

Req ID: 380779

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Client Delivery Manager to join our team in Toronto, Ontario (CA-ON), Canada (CA).

CDM Job Description

ABOUT THE TEAM

SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers.

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (like SuccessFactors) and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security.

We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.

THE ROLE

The CDM is the voice of the client within SAP and recognized as the main contact and escalation point for all questions and issues with regards to the ECS engagement

The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer.

The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/She is responsible for ensuring contractually agreed services are being rendered, and that change requests are processed in a timely manner.

The CDM cooperates closely with the customers’ IT department and business stakeholders, cooperatively planning and coordinating service requests. Also he is in contact with the Management / C-Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP HANA Enterprise Cloud that increase the business value for the customer.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Perform administrative tasks required to manage the engagement (staffing, reporting and controlling).
Manage proactive delivery of service plans and reactive support requests
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive transformation and onboarding towards SAP Cloud Solutions
Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
Achieve customer reference collateral and customer satisfaction responses
Deliver best through proactive mindset and de-escalate critical customer situations
Protect and grow engagement scope and manage commercial change requests
Participate in team-internal knowledge sharing and coach other team members

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

Minimum 5+ years of experience in project management or SAP Operations
Minimum 5+ years of experience in a customer-facing role

Minimum 5+ years of experience in service management capacity managing multiple clients.
Minimum 3+ years of experience in the following areas:
- SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes.
- SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver.
- SAP HANA and enterprise databases (Oracle, SQL Server, DB2).
- Linux, Unix, and Windows operating systems supporting SAP environments.
- Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes.
- Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations.

Travel: This position requires someone to travel 20% to work from client locations.

Degree: Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

Nice to Have; (But not a must)

Experienced in IT service providers and managing outsourcing engagements.
Strong project management skills & customer-facing experience
Strong ability to translate between technical and non-technical audience with confidence
Strong engagement management, relationship building and de-escalation skills
Excellent presentation, communication and moderator skills
High competency in multi-tasking and ability to manage multiple engagements in parallel
Accustomed to working in an international and global virtual matrix organization
High proficiency in English. Additional languages are a big plus
Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
Certification in project management methodology (e.g. PMP) is beneficial.

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $114,750-$160,699. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a retirement program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply on careers-inc.nttdata.com About employer

More about this job

Responsibilities

The CDM acts as the primary point of contact and trusted advisor for SAP ECS customers, ensuring contract adherence and customer satisfaction. They drive the cloud transformation agenda, manage commercial responsibilities, and coordinate between internal stakeholders and external partners.

Requirements

Requires at least 5 years of experience in project management, customer-facing roles, and service management, with 3+ years of specific SAP cloud and infrastructure expertise. A bachelor's degree is required, and certifications like ITIL or PMP are beneficial.

Skills

Project Management
SAP Operations
Service Management
SAP Cloud Business
SAP Basis
S/4HANA
SAP HANA
Hyperscaler Platforms
Engagement Management
Stakeholder Management
Cloud Infrastructure
ITIL
PMP
Digital Transformation
Financial Controlling

Visa sponsorship

Not detected in the job text

Keywords

SAP
S/4HANA
SAP HANA
ECC
NetWeaver
Microsoft Azure
AWS
SAP ECS
RISE
ITIL V4
PMP
SAP CCoE
Solution Manager ALM
Cloud Operations
Hybrid Infrastructure
Enterprise Cloud Services
Managed Services
Digital Transformation
SaaS
PaaS
Virtualization
Oracle
SQL Server
DB2
Linux
Unix
Windows

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Work requirements

Jobs in Canada