Jobs in Canada

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Added 2 months ago
TY
Assistant Night Manager
The Yorkville Royal Sonesta Hotel Toronto, CAD
Toronto, ON
- Full-time
Valid driver’s license required
Added 4 months ago
BC
Client Delivery Manager - Calgary
Boast Capital LP
Calgary, AB
- $100,000 to $120,000 CAD / year
- Full-time
As a Client Delivery Manager, you’ll lead the successful delivery of R&D tax credit claims for a portfolio of companies across Canada and the U.S.
Added 4 months ago
BC
Client Delivery Manager (Bilingual) - Eastern Canada
Boast Capital LP
Ottawa, ON · Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
As a Client Delivery Manager, you’ll lead the successful delivery of R&D tax credit claims for a portfolio of companies across Canada and the U.S.
Added 4 months ago
BC
Technical Solutions Manager (Bilingual)
Boast Capital LP
Toronto, ON · Ottawa, ON · Montreal, QC
- $65,000 to $85,000 CAD / year
- Full-time
As a Technical Solutions Manager you’ll help transform complex technical and financial information into high-quality R&D tax credit claims for companies across Canada and the U.S.
Added 4 months ago
T
Senior Project Buyer
Thales
Remote, Canada
- Full-time
- Remote
…Arctic and Offshore Patrol Ship In-Service Support (AJISS) program. As a Senior Project Buyer, you will translate engineering change requirements into purchasable, executable work packages…
Added 4 months ago
FM
Site Engineering Manager
Ford Motor Company
Windsor, ON
- Full-time
Program planning and control and delivery, including metrics tracking, cost / Long Lead Funding, timing, issue resolution, PSW, ROC and all other program issues.
Added 4 months ago
T
Junior Project Buyer
Thales
Remote, Canada
- Full-time
- Remote
Support resolution of order discrepancies, supplier disputes, and delivery/invoicing issues; escalate significant matters to the Supply Chain Manager, Category Buyers/Managers, or…
Added 4 months ago
Clinical Specialist
Government of Alberta
Edmonton, AB
…system stakeholders, the unit aligns provincial acute care delivery with government priorities and strategic directions. Work in the unit is focused on improving patient flow within acute…
Added 2 months ago
SAP Client Delivery Manager
NTT DATA Services
Toronto, ON
We are currently seeking a SAP Client Delivery Manager to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Added 4 months ago
Clinical Advisor
Government of Alberta
Edmonton, AB
The Continuing Care Division supports the delivery of high-quality continuing care services across Alberta by providing strategic leadership, oversight, and evidence-informed policy and…
Added 2 months ago
SAP Client Delivery Manager
NTT DATA Services
Halifax, NS
We are currently seeking a SAP Client Delivery Manager to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).
Added 2 months ago
C
Project Manager - Capital Projects
Capgemini
Toronto, ON
- $75,000 to $165,000 CAD / year
We are seeking a client-focused Project Manager to lead the delivery of utility capital programs while supporting business growth and client relationship development. The role combines…
Added 4 months ago
Reception and Office Coordinator
Price Industries Limited
Winnipeg, MB
…pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your…
Added 4 months ago
DS-U25-52RR Senior Developmental Service Worker TAY (Relief)
Springboard
Toronto, ON
…partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The…
Added 4 months ago
Manager, Indigenous Programs and Data
Government of Alberta
Edmonton, AB
Create and oversee the implementation of administrative and operational mechanisms that facilitate program delivery within the work unit.
Added 3 months ago
Director, Financial Services
Government of Alberta
Edmonton, AB
The Alberta Public Service (APS) is taking a One Finance approach to the delivery of financial services. Financial services include the delivery of financial planning, reporting, and…
Added 4 months ago
Senior Financial Operations Analyst
Government of Alberta
Edmonton, AB
The Alberta Public Service (APS) is taking a One Finance approach to the delivery of financial services. Financial services include the delivery of financial planning, reporting, and…
Added 4 months ago
D
CNC Lathe Programmer/Set-Up Operator (Mazak Mazatrol)
Davis-Standard
Brampton, ON
- Full-time
Prove out first-off parts and make any necessary program or tooling adjustments.
Added 4 months ago
CT
Manager, Software Engineering
COMTECH TELECOMMUNICATIONS
Gatineau, QC
- Full-time
This Manager, Software Engineering professional, leads a team of software developers working on mission critical telecom and enterprise applications ensuring projects are completed…
Added 2 months ago
Senior Bilingual Commercial Account Manager (Insurance)
Recrute Action
Toronto, ON
Senior Bilingual Account Manager, Associations and Affinity Groups (Insurance)
Added 4 months ago
E
Legal and Contract Manager
Embross
Richmond Hill, ON
- Full-time
Education, Experience and Skills: To qualify for the role, you must have:
Added 3 months ago
A
Electrical Department Manager
AECOM
London, ON
- $142,000 to $174,000 CAD / year
- Full-time
AECOM is seeking an Electrical Department Manager to lead and grow our Electrical Engineering team in the Kitchener/London region. This is a visible leadership role for a licensed…
Added 4 months ago
A
Manager, Delivery and Transportation Temporary - (one-year contract)
ARC'TERYX
New Westminster, BC
- Full-time
- Temporary
As the Manager, Delivery and Transportation, you will play a key role in liaising between Arc’teryx and Amer Sports Delivery & Transportation (D&T) functions to drive alignment and ensure…
Added 4 months ago
OT
Manager, Payroll
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
Knowledge of payroll controls, reconciliations, and compliance practices; familiarity with cross-border payroll considerations is an asset
Added 4 months ago
CT
Senior Project Manager - Healthcare & Security Systems
Convergint Technologies Ltd
Mississauga, ON
- $115,000 to $120,000 CAD / year
Convergint is currently recruiting for a Senior Project Manager - Health Care & Security Systems to join our growing team in our Toronto office. As the Senior Project Manager, your…

NTT DATA Services

SAP Client Delivery Manager

Toronto, ON, Canada

The starting pay range for this role is $114,750-$160,699.

Apply on careers-inc.nttdata.com About employer

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Job details

Pay: The starting pay range for this role is $114,750-$160,699.
Posting language: English
Posted: Sep 12, 2026

Original job description

Req ID: 380779

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Client Delivery Manager to join our team in Toronto, Ontario (CA-ON), Canada (CA).

CDM Job Description

ABOUT THE TEAM

SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers.

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (like SuccessFactors) and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security.

We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.

THE ROLE

The CDM is the voice of the client within SAP and recognized as the main contact and escalation point for all questions and issues with regards to the ECS engagement

The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer.

The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/She is responsible for ensuring contractually agreed services are being rendered, and that change requests are processed in a timely manner.

The CDM cooperates closely with the customers’ IT department and business stakeholders, cooperatively planning and coordinating service requests. Also he is in contact with the Management / C-Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP HANA Enterprise Cloud that increase the business value for the customer.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Perform administrative tasks required to manage the engagement (staffing, reporting and controlling).
Manage proactive delivery of service plans and reactive support requests
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive transformation and onboarding towards SAP Cloud Solutions
Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
Achieve customer reference collateral and customer satisfaction responses
Deliver best through proactive mindset and de-escalate critical customer situations
Protect and grow engagement scope and manage commercial change requests
Participate in team-internal knowledge sharing and coach other team members

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

Minimum 5+ years of experience in project management or SAP Operations
Minimum 5+ years of experience in a customer-facing role

Minimum 5+ years of experience in service management capacity managing multiple clients.
Minimum 3+ years of experience in the following areas:
- SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes.
- SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver.
- SAP HANA and enterprise databases (Oracle, SQL Server, DB2).
- Linux, Unix, and Windows operating systems supporting SAP environments.
- Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes.
- Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations.

Travel: This position requires someone to travel 20% to work from client locations.

Degree: Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

Nice to Have; (But not a must)

Experienced in IT service providers and managing outsourcing engagements.
Strong project management skills & customer-facing experience
Strong ability to translate between technical and non-technical audience with confidence
Strong engagement management, relationship building and de-escalation skills
Excellent presentation, communication and moderator skills
High competency in multi-tasking and ability to manage multiple engagements in parallel
Accustomed to working in an international and global virtual matrix organization
High proficiency in English. Additional languages are a big plus
Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
Certification in project management methodology (e.g. PMP) is beneficial.

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $114,750-$160,699. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a retirement program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply on careers-inc.nttdata.com About employer

More about this job

Responsibilities

The CDM acts as the primary point of contact and trusted advisor for SAP ECS customers, ensuring contract adherence and customer satisfaction. They drive the cloud transformation agenda, manage commercial responsibilities, and coordinate between internal stakeholders and external partners.

Requirements

Requires at least 5 years of experience in project management, customer-facing roles, and service management, with 3+ years of specific SAP cloud and infrastructure expertise. A bachelor's degree is required, and certifications like ITIL or PMP are beneficial.

Skills

Project Management
SAP Operations
Service Management
SAP Cloud Business
SAP Basis
S/4HANA
SAP HANA
Hyperscaler Platforms
Engagement Management
Stakeholder Management
Cloud Infrastructure
ITIL
PMP
Digital Transformation
Financial Controlling

Visa sponsorship

Not detected in the job text

Keywords

SAP
S/4HANA
SAP HANA
ECC
NetWeaver
Microsoft Azure
AWS
SAP ECS
RISE
ITIL V4
PMP
SAP CCoE
Solution Manager ALM
Cloud Operations
Hybrid Infrastructure
Enterprise Cloud Services
Managed Services
Digital Transformation
SaaS
PaaS
Virtualization
Oracle
SQL Server
DB2
Linux
Unix
Windows

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Work requirements

Jobs in Canada