Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 hours ago
Specialist Product Ownership - BI Solution (12-months contract)
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Serve as the BI Solution Owner and trusted advisor, helping stakeholders unlock business value through data, analytics, automation, and AI-driven solutions.
Added 4 hours ago
K
Associate Director - Cloud Technology Advisor
Kyndryl
Calgary, AB · BC
- Full-time
Act as a trusted advisor to CIO, CTO, COO, CFO, and line-of-business executives.
Added 6 hours ago
K
Cloud Consultant
Kyndryl
Toronto, ON · Ottawa, ON · Montreal, QC · Calgary, AB
- Full-time
…business outcomes. The successful candidate will act as a trusted advisor and architecture leader, shaping cloud transformation roadmaps while guiding execution across multi-disciplinary…
Added 6 hours ago
SAP Client Delivery Manager
NTT DATA Services
Toronto, ON
…Application Managed Services like Managed Data, Testing and…
Added 6 hours ago
SENIOR ENTERPRISE TECHNOLOGY PROCUREMENT & CONTRACT SPECIALIST
City of Toronto
Toronto, ON
…Technology Services Division (TSD), acting as both a strategic advisor and an escalation point for procurement…
Added 8 hours ago
A
Performance Coach, Client Care Learning & Development
ATB
Calgary, AB
- Full-time
…potential and their initial performance. You serve as a strategic advisor, acting as a coach and facilitator. This role combines meaningful learning experiences with advanced facilitation…
Added 10 hours ago
GO
Program Advisor (Bilingual and Non-Bilingual)
Government of Manitoba
Winnipeg, MB
- Full-time
Manitoba Advanced Education and Training is seeking highly motivated individuals to fill one regular bilingual Program Advisor position and one term non-bilingual Program Advisor position.
Added 11 hours ago
PE
HSE Administrator
Phasor Engineering Inc
Calgary, AB
- Full-time
National Health & Safety Advisor (NHSA/HSA) designation completed or in progress.
Added 11 hours ago
IW
Director Threat Intelligence
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Accountable for enterprise strategy, standards, and guardrails across security platform and infrastructure engineering, with a direct mandate to mature Threat Intelligence and DevSecOps as…
Added 11 hours ago
IW
Director Threat Intelligence
IG Wealth Management
ON · Ontario, Canada
- Full-time
Accountable for enterprise strategy, standards, and guardrails across security platform and infrastructure engineering, with a direct mandate to mature Threat Intelligence and DevSecOps as…
Added 11 hours ago
E
Mid-Market Account Executive, Montreal/Quebec City
Elastic
Montreal, QC
- Full-time
…effectively - Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of…
Added 11 hours ago
Sr DevOps / Platform Developer
Stay22
Montreal, QC
…scaling and cost, and make sure every design conforms to our security guidelines. If you like turning complex infrastructure into something a whole engineering team can build on, this is…
Added 12 hours ago
CC
Financial Services Advisor I
Conexus Credit Union
Tisdale, SK
- Full-time
As a full-time Financial Services Advisor I (FSA I), you are responsible for understanding our members’ financial goals and supporting their achievement through the provision of sound…
Added 12 hours ago
S
Migration Strategist
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborate with enterprise architects, data engineering teams, application teams, security, and integration specialists to deliver best-fit migration solutions.
Added 12 hours ago
CR
Opportunities for MG-SPS-01 to MG-SPS-03 Team Leader positions – Your career awaits in Sudbury, Ontario!
Canada Revenue Agency - Agence du revenu du Canada
Sudbury, ON
- Contract
…staffing requirements are: education, language, performance level, security status and/or clearance, and…
Added 13 hours ago
Bilingual Advisor, Software Engineering
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the CRM Platform team, in the Bilingual Advisor, Software Engineering position, where you will act as a senior technical and delivery advisor guiding the evolution of enterprise CRM…
Added 13 hours ago
TI
vCIO
Techify Inc.
Toronto, ON · North York, ON
- $105,000 to $155,000 CAD / year
- Full-time
You’ll act as a trusted advisor to clients while coordinating internally with consultants, vendors, projects, procurement, and leadership to ensure things get done properly, consistently,…
Added 13 hours ago
NC
Advisor, Technical Training - Mine Operations
Newmont Corporation
BC · Kitimat-Stikine A, BC
- Temporary
As an Advisor, Technical Training, you will play a key role in building workforce capability, operational readiness, and a strong safety culture at Brucejack Mine. Leveraging your…
Added 13 hours ago
TS
Senior Associate, Business Development
Thane Stenner - Stenner Wealth Partners+
Vancouver, BC
- Full-time
Support Principal Advisor, Thane Stenner and other team partners, to drive business development and prospecting initiatives.
Added 13 hours ago
Senior Manager, Business and Wealth Transition - Ottawa, ON
Scotiabank
Toronto, ON · Ottawa, ON
Leading the discovery process to uncover client goals related to business transition, ownership structures, family financial security, continuity, and legacy.
Added 13 hours ago
T
Audit Manager II, Financial Crimes Audit, High Risk Areas (667)
TD
Toronto, ON
- Full-time
…a Financial Crime Professional, resilient, dynamic, trusted advisor and adaptive leader with knowledge and experience with facets of the Financial Crime Risk Management Program including…
Added 13 hours ago
S
Senior Manager, Business and Wealth Transition - Ottawa, ON
Scotiabank
Ottawa, ON
- Full-time
Leading the discovery process to uncover client goals related to business transition, ownership structures, family financial security, continuity, and legacy.
Added 14 hours ago
IF
IT Technical Advisor – Contact Center Solutions (CCaaS)
Intact FC
Toronto, ON · Montreal, QC · Laval, QC
- Full-time
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed…
Added 14 hours ago
SC
Member Experience Advisor - Manning
Servus Credit Union
Edmonton, AB
- Part-time
We are hiring for a part-time Member Experience Advisor to join our team in our Edmonton Manning branch!
Added 15 hours ago
B
Senior Manager, Commercial Cards Fraud Strategy
BMO
Toronto, ON · Halifax, NS · FCP
- Full-time
Provides strategic input into business decisions as a trusted advisor. Focuses primarily on new build or significant enhancement to existing work, systems, processes, etc. Usually large…

NTT DATA Services

SAP Client Delivery Manager

Toronto, ON, Canada

The starting pay range for this remote role is CAD $81,082.00 - $113,800.00.

Apply About employer

Applications open in a new tab.

Job details

Pay: The starting pay range for this remote role is CAD $81,082.00 - $113,800.00.
Posting language: English
Posted: Oct 7, 2026

Original job description

Req ID: 393132

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Client Delivery Manager to join our team in Toronto, Ontario (CA-ON), Canada (CA).

SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers.

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (like SuccessFactors) and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security.

We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.

THE ROLE

The CDM is the voice of the client within SAP and recognized as the main contact and escalation point for all questions and issues with regards to the ECS engagement

The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer.

The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/She is responsible for ensuring contractually agreed services are being rendered, and that change requests are processed in a timely manner.

The CDM cooperates closely with the customers’ IT department and business stakeholders, cooperatively planning and coordinating service requests. Also he is in contact with the Management / C-Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP HANA Enterprise Cloud that increase the business value for the customer.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

Note: Work hours - EST Time Zone

Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Perform administrative tasks required to manage the engagement (staffing, reporting and controlling).
Manage proactive delivery of service plans and reactive support requests
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive transformation and onboarding towards SAP Cloud Solutions
Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
Achieve customer reference collateral and customer satisfaction responses
Deliver best through proactive mindset and de-escalate critical customer situations
Protect and grow engagement scope and manage commercial change requests
Participate in team-internal knowledge sharing and coach other team members

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

Minimum 4+ years of experience in project management or SAP Operations
Minimum 4+ years of experience in a customer-facing role

Minimum 4 to 6 years of experience in service management capacity managing multiple clients.
Minimum 2+ years of experience in the following areas:
- SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes.
- SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver.
- SAP HANA and enterprise databases (Oracle, SQL Server, DB2).
- Linux, Unix, and Windows operating systems supporting SAP environments.
- Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes.
- Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations.

Travel: This position requires someone to travel 20% to work from client locations.

Degree: Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

Nice to Have; (But not a must)

Experienced in IT service providers and managing outsourcing engagements.
Strong project management skills & customer-facing experience
Strong ability to translate between technical and non-technical audience with confidence
Strong engagement management, relationship building and de-escalation skills
Excellent presentation, communication and moderator skills
High competency in multi-tasking and ability to manage multiple engagements in parallel
Accustomed to working in an international and global virtual matrix organization
High proficiency in English. Additional languages are a big plus
Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
Certification in project management methodology (e.g. PMP) is beneficial.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is CAD $81,082.00 - $113,800.00. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Apply About employer

More about this job

Responsibilities

The Client Delivery Manager acts as the primary point of contact for SAP ECS customers, managing account activities and ensuring contract adherence and service delivery. They drive cloud transformation agendas, coordinate with internal and external stakeholders, and provide strategic advice to support the customer's digital journey.

Requirements

Candidates must have at least 4 years of experience in project management or SAP operations and a background in customer-facing roles. A bachelor's degree is required, along with technical proficiency in SAP cloud solutions, infrastructure, and enterprise databases.

Skills

SAP
Project management
Service management
Cloud transformation
S/4HANA
Stakeholder management
Infrastructure services
Application managed services
Cloud operations
SAP Basis
Hyperscaler platforms
Azure
AWS
ITIL
Business transformation

Visa sponsorship

Not detected in the job text

Keywords

SAP
Client Delivery Manager
S/4HANA
Cloud
PaaS
SaaS
HANA Enterprise Cloud
Managed Data
Security
Project Management
Service Management
ITIL
Azure
AWS
Linux
Unix
Windows
ECC
NetWeaver
Oracle
SQL Server
DB2
Virtualization
RISE
Digital Transformation
Governance
Consulting
Infrastructure
Hybrid Cloud
PMP

Report this job