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Added 8 mins ago
R
Estate Planning Associate (Financial Security Advisor)- EN
RBC
Montreal, QC
- Full-time
RBC Wealth Management Financial Services Inc. is currently seeking an Estate Planning Associate to join a well-established estate planning team. The team focuses on developing strategic…
Added 10 mins ago
CF
Family Transition Advisor (FTA) ? Atlantic Region
Canadian Forces Morale and Welfare Services - CFMWS
Halifax, NS
- $85,980 to $101,190 CAD / year
- Full-time
- On-site
<strong>CFMWS - WHERE PURPOSE MEETS PASSION!</strong><p><span>At Canadian Forces Morale and Welfare Services (CFMWS), we?re more than just a workplace; we?re a proud community dedicated to…
Added 24 mins ago
B
Farm Insurance Advisor- Sales & Service Book of Business
BrokerLink
Sherwood Park, AB · St. Albert, AB
- Full-time
We are looking for a Farm Insurance Advisor to join our Sales & Service Book of Business Team in St. Albert, Alberta on a Permanent Full Time Basis!
Added 24 mins ago
R
Client Advisor
RBC
Ladysmith, BC
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 38 mins ago
R
Banking Advisor- EN
RBC
Saguenay, QC
- Full-time
As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this…
Added 38 mins ago
RD
Associate- EN
RBC Dominion Securities
Montreal, QC
- Full-time
…external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remains up-to-date and compliant and working with an…
Added 38 mins ago
TS
Health & Safety Program Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
By providing expert guidance, coaching, and client service to leaders and employees, the role helps mitigate risk, strengthen organizational accountability, and foster a culture of safety.…
Added 38 mins ago
RD
Associate
RBC Dominion Securities
Vancouver, BC
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 54 mins ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 1 hour ago
T
Analyste De Solutions / Solutions Analyst
TEKsystems
Longueuil, QC
- $70 to $80 CAD / hour
- Contract
Le conseiller en solutions de centres de contacts client intervient dans toutes les activités liées à la livraison de solutions, de lanalyse des besoins jusquà la mise en production des…
Added 1 hour ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
…professionals who work together to provide holistic and comprehensive services to best serve client needs. This team will be based in Surrey and support specific clients living in the…
Added 1 hour ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
…responsible for driving revenue growth, market expansion, and client adoption across Visa's Issuing Value Added Services portfolio. This role combines strategic sales leadership, payments…
Added 1 hour ago
Customer Success Manager
Rival Technologies
Vancouver, BC
…customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and…
Added 1 hour ago
SS
Architecte Senior de Solutions (Expérience en Intelligence Artificielle)
Sopra Steria
Montreal, QC
- Full-time
Sopra Steria est un leader européen du conseil, des services numériques et du développement logiciel, accompagnant ses clients dans leur transformation numérique grâce à des solutions…
Added 2 hours ago
NB
Banking Advisor
National Bank
Saint-Constant, QC
- $43,000 to $71,000 CAD / year
- Full-time
- On-site
<div><div><div>Youtube Video</div><div><br></div><div><div><p>As a Banking Advisor at National Bank, you?ll embark on an evolving career path where you can make bold moves. As soon as you…
Added 2 hours ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
…America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help…
Added 2 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON · Toronto, ON · CAN - ON - Brampton (Toronto)
- $125,000 to $150,000 CAD / year
- Full-time
Identify opportunities for revenue growth, upselling, and cross-selling of services using a solution selling, data-driven approach, including educating the client on all OPENLANE services…
Added 2 hours ago
BC
Human Resources Manager - Full Time Regular
BC Centre for Ability
Vancouver, BC
- Full-time
BC Centre for Ability (BCCFA) has been delivering quality services for children, youth, and adults with disabilities and their families since 1969. We are an award-winning organization and…
Added 2 hours ago
R
Estate Planning Associate (Financial Security Advisor)
RBC
Montreal, QC
- Full-time
RBC Wealth Management Financial Services Inc. is currently seeking an Estate Planning Associate to join a well-established estate planning team. The team focuses on developing strategic…
Added 2 hours ago
C
Associate Financial Advisor
CIBC
Ottawa, ON
- Full-time
…difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple,…
Added 2 hours ago
C
Financial Advisor CIRO-MFD (Urban)
CIBC
Bolton, ON
- Full-time
As a member of the Imperial Service Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client service. As…
Added 2 hours ago
B
Business Architect Portfolio Management - Rise Program
BMO
Toronto, ON · FCP
- Full-time
Ensure future-state solutions reflect portfolio-construction practices, managed-account trends and advisor and client needs.
Added 2 hours ago
BC
Human Resources Manager
BC Centre for Ability
Vancouver, BC
- Full-time
BC Centre for Ability (BCCFA) has been delivering quality services for children, youth, and adults with disabilities and their families since 1969. We are an award-winning organization and…
Added 2 hours ago
SS
Architecte Senior de Solutions (Expérience en Intelligence Artificielle)
Sopra Steria
Montreal, QC
- Full-time
Sopra Steria est un leader européen du conseil, des services numériques et du développement logiciel, accompagnant ses clients dans leur transformation numérique grâce à des solutions…
Added 2 hours ago
RB
Associate
Royal Bank of Canada
Montreal, QC
- Full-time
…external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remains up-to-date and compliant and working with an…

NTT DATA Services

SAP Client Delivery Manager

Toronto, ON, Canada

The starting pay range for this remote role is CAD $81,082.00 - $113,800.00.

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Job details

Pay: The starting pay range for this remote role is CAD $81,082.00 - $113,800.00.
Posting language: English
Posted: Oct 7, 2026

Original job description

Req ID: 393132

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Client Delivery Manager to join our team in Toronto, Ontario (CA-ON), Canada (CA).

SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers.

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (like SuccessFactors) and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security.

We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.

THE ROLE

The CDM is the voice of the client within SAP and recognized as the main contact and escalation point for all questions and issues with regards to the ECS engagement

The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer.

The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/She is responsible for ensuring contractually agreed services are being rendered, and that change requests are processed in a timely manner.

The CDM cooperates closely with the customers’ IT department and business stakeholders, cooperatively planning and coordinating service requests. Also he is in contact with the Management / C-Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP HANA Enterprise Cloud that increase the business value for the customer.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

Note: Work hours - EST Time Zone

Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Perform administrative tasks required to manage the engagement (staffing, reporting and controlling).
Manage proactive delivery of service plans and reactive support requests
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive transformation and onboarding towards SAP Cloud Solutions
Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
Achieve customer reference collateral and customer satisfaction responses
Deliver best through proactive mindset and de-escalate critical customer situations
Protect and grow engagement scope and manage commercial change requests
Participate in team-internal knowledge sharing and coach other team members

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

Minimum 4+ years of experience in project management or SAP Operations
Minimum 4+ years of experience in a customer-facing role

Minimum 4 to 6 years of experience in service management capacity managing multiple clients.
Minimum 2+ years of experience in the following areas:
- SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes.
- SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver.
- SAP HANA and enterprise databases (Oracle, SQL Server, DB2).
- Linux, Unix, and Windows operating systems supporting SAP environments.
- Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes.
- Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations.

Travel: This position requires someone to travel 20% to work from client locations.

Degree: Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

Nice to Have; (But not a must)

Experienced in IT service providers and managing outsourcing engagements.
Strong project management skills & customer-facing experience
Strong ability to translate between technical and non-technical audience with confidence
Strong engagement management, relationship building and de-escalation skills
Excellent presentation, communication and moderator skills
High competency in multi-tasking and ability to manage multiple engagements in parallel
Accustomed to working in an international and global virtual matrix organization
High proficiency in English. Additional languages are a big plus
Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
Certification in project management methodology (e.g. PMP) is beneficial.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is CAD $81,082.00 - $113,800.00. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Responsibilities

The Client Delivery Manager acts as the primary point of contact for SAP ECS customers, managing account activities and ensuring contract adherence and service delivery. They drive cloud transformation agendas, coordinate with internal and external stakeholders, and provide strategic advice to support the customer's digital journey.

Requirements

Candidates must have at least 4 years of experience in project management or SAP operations and a background in customer-facing roles. A bachelor's degree is required, along with technical proficiency in SAP cloud solutions, infrastructure, and enterprise databases.

Skills

SAP
Project management
Service management
Cloud transformation
S/4HANA
Stakeholder management
Infrastructure services
Application managed services
Cloud operations
SAP Basis
Hyperscaler platforms
Azure
AWS
ITIL
Business transformation

Visa sponsorship

Not detected in the job text

Keywords

SAP
Client Delivery Manager
S/4HANA
Cloud
PaaS
SaaS
HANA Enterprise Cloud
Managed Data
Security
Project Management
Service Management
ITIL
Azure
AWS
Linux
Unix
Windows
ECC
NetWeaver
Oracle
SQL Server
DB2
Virtualization
RISE
Digital Transformation
Governance
Consulting
Infrastructure
Hybrid Cloud
PMP

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