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Added 14 mins ago
BR
Concierge
BGO Real Estate
ON · Mississauga, ON
- Full-time
Building Operations: Coordinate service elevator/loading dock bookings and inspections, contractor and visitor access, visitor parking, access cards/fobs, and security systems.
Added 14 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 14 mins ago
S
Global Geochemistry Business Development Lead
SGS
Mississauga, ON
- Full-time
Opportunity to work with a global leader in inspection, verification, testing, and certification.
Added 14 mins ago
OT
FP&A Manager
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 14 mins ago
RJ
Branch Administrator
Raymond James
Toronto, ON
- Full-time
…Administrator plays a critical role in leading day-to-day branch operations, delivering a high level of service to advisors, and driving the effective execution of the branch's operational…
Added 14 mins ago
FC
Site Manager - Expression of Interest
FLINT Corp.
Saint John, NB
- Full-time
This is an excellent opportunity for an experienced operations leader who is passionate about people management, customer service, operational excellence, and driving continuous improvement.
Added 25 mins ago
Finance & Personnel Unit Lead
Government of Alberta
Hinton, AB
Are you a strategic leader with a passion for finance, people management, and operational excellence? Join the Hinton Training Centre (HTC) and play a pivotal role in supporting the…
Added 27 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 27 mins ago
CG
Critical Care Physician
Calian Group
Canada
- Full-time
…while deployed on international, peacekeeping or humanitarian operations. They have the opportunity to be a leader within the CAF Health Services and serve as mentor and educator to the…
Added 27 mins ago
G
Operations Manager
GardaWorld
Sudbury, ON · Greater Sudbury, ON
- Full-time
GardaWorld Cash, an internationally recognized security company, is currently looking for an Operations Manager for its Cash Transportation division. This role will have joint…
Added 27 mins ago
MG
Global Entity Services Specialist / Spécialiste, Services aux entités mondiales
Maples Group
Montreal, QC
- Full-time
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side…
Added 27 mins ago
A
Software Development Engineer in Test (SDET) - Automotive
Actalent
Waterloo, ON
- $75,000 to $100,000 CAD / year
- Full-time
Actalent is a global leader in engineering services and human capital solutions. Our Canadian operations continue to grow and we are actively looking for Software Development Engineers in…
Added 27 mins ago
OG
Coordonnateur(trice) logistique / Logistics Coordinator
OEC Group (Canada)
Montreal, QC
- Full-time
…logistique, cette personne jouera un rôle clé dans la gestion des opérations d’importation internationales en assurant le suivi quotidien des expéditions, la coordination des intervenants…
Added 27 mins ago
SA
Human Resource Business Partner
SAMSIC Assistance Canada Inc
Dorval, QC
- $75,000 CAD / year
- Full-time
…with managers, supervisors, and employees across our Canadian…
Added 27 mins ago
AI
Assembly Lab Coordinator
Apex Industries Inc.
Moncton, NB
- Full-time
The Assembly Lab Coordinator is a hands-on working leader responsible for coordinating the day-to-day activities of the Assembly Lab, where Optical Lens Coating and Cleaning Machines are…
Added 27 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $50,500 to $55,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 30 mins ago
Human Resources Manager - MC2
Westerkirk
Woolwich, ON
…production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to…
Added 30 mins ago
BC
Senior HR Generalist
Bronte Construction
Burlington, ON
- Full-time
…Health and Safety Committee meeting administration. Safety and operations leaders handle technical safety…
Added 30 mins ago
UG
Procurement Senior Manager
URUS Group
Rocky View No 44, AB · Rocky View County, AB
- Full-time
We're seeking a leader who is just as comfortable analyzing spend, savings, and performance metrics as they are leading supplier negotiations, coaching team members, and collaborating with…
Added 43 mins ago
PF
Plant Manager
Patriot Forge Co
Brantford, ON
- $110,000 to $135,000 CAD / year
- Full-time
Patriot Forge Corporation is the largest custom open-die forging company in Canada and a leader in the Global Market. Patriot has long-term partnerships with global leaders in Gas…
Added 43 mins ago
GI
Superintendent
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
…Superintendent responsible for Roads & Highways - a proven field leader who takes pride in building work the right way, the first time, and who thrives in a high‑performance,…
Added 43 mins ago
BP
Property Manager in Training - Riverbend Terrace
Broadstreet Properties LTD
Winnipeg, MB
- Full-time
Are you a leader with a passion for delivering quality customer service who is looking for a change? Do you strive to reach the goals ahead and are eager to learn more about motivating a…
Added 43 mins ago
T
Personal Banking Associate (Part time, 18.75h)- Hull, St-Joseph
TD
Hull, QC
- Part-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 43 mins ago
FC
Environmental Analyst
Federated Co-operatives Limited
Regina, SK
- Full-time
…and projects that support safe, responsible, and compliant operations across the Complex while developing your expertise alongside experienced environmental…
Added 43 mins ago
PG
Shop Foreman - Jaguar Land Rover Waterloo
Policaro Group
Waterloo, ON
- Up to $55 CAD / hour
- Full-time
Oversee daily shop operations and help coordinate workflow to maximize efficiency and productivity

NTT DATA Services

SAP Client Delivery Manager

Toronto, ON, Canada

The starting pay range for this remote role is CAD $81,082.00 - $113,800.00.

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Job details

Pay: The starting pay range for this remote role is CAD $81,082.00 - $113,800.00.
Posting language: English
Posted: Oct 7, 2026

Original job description

Req ID: 393132

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Client Delivery Manager to join our team in Toronto, Ontario (CA-ON), Canada (CA).

SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers.

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (like SuccessFactors) and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security.

We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.

THE ROLE

The CDM is the voice of the client within SAP and recognized as the main contact and escalation point for all questions and issues with regards to the ECS engagement

The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer.

The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/She is responsible for ensuring contractually agreed services are being rendered, and that change requests are processed in a timely manner.

The CDM cooperates closely with the customers’ IT department and business stakeholders, cooperatively planning and coordinating service requests. Also he is in contact with the Management / C-Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP HANA Enterprise Cloud that increase the business value for the customer.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

Note: Work hours - EST Time Zone

Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Perform administrative tasks required to manage the engagement (staffing, reporting and controlling).
Manage proactive delivery of service plans and reactive support requests
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive transformation and onboarding towards SAP Cloud Solutions
Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
Achieve customer reference collateral and customer satisfaction responses
Deliver best through proactive mindset and de-escalate critical customer situations
Protect and grow engagement scope and manage commercial change requests
Participate in team-internal knowledge sharing and coach other team members

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

Minimum 4+ years of experience in project management or SAP Operations
Minimum 4+ years of experience in a customer-facing role

Minimum 4 to 6 years of experience in service management capacity managing multiple clients.
Minimum 2+ years of experience in the following areas:
- SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes.
- SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver.
- SAP HANA and enterprise databases (Oracle, SQL Server, DB2).
- Linux, Unix, and Windows operating systems supporting SAP environments.
- Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes.
- Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations.

Travel: This position requires someone to travel 20% to work from client locations.

Degree: Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

Nice to Have; (But not a must)

Experienced in IT service providers and managing outsourcing engagements.
Strong project management skills & customer-facing experience
Strong ability to translate between technical and non-technical audience with confidence
Strong engagement management, relationship building and de-escalation skills
Excellent presentation, communication and moderator skills
High competency in multi-tasking and ability to manage multiple engagements in parallel
Accustomed to working in an international and global virtual matrix organization
High proficiency in English. Additional languages are a big plus
Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
Certification in project management methodology (e.g. PMP) is beneficial.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is CAD $81,082.00 - $113,800.00. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Responsibilities

The Client Delivery Manager acts as the primary point of contact for SAP ECS customers, managing account activities and ensuring contract adherence and service delivery. They drive cloud transformation agendas, coordinate with internal and external stakeholders, and provide strategic advice to support the customer's digital journey.

Requirements

Candidates must have at least 4 years of experience in project management or SAP operations and a background in customer-facing roles. A bachelor's degree is required, along with technical proficiency in SAP cloud solutions, infrastructure, and enterprise databases.

Skills

SAP
Project management
Service management
Cloud transformation
S/4HANA
Stakeholder management
Infrastructure services
Application managed services
Cloud operations
SAP Basis
Hyperscaler platforms
Azure
AWS
ITIL
Business transformation

Visa sponsorship

Not detected in the job text

Keywords

SAP
Client Delivery Manager
S/4HANA
Cloud
PaaS
SaaS
HANA Enterprise Cloud
Managed Data
Security
Project Management
Service Management
ITIL
Azure
AWS
Linux
Unix
Windows
ECC
NetWeaver
Oracle
SQL Server
DB2
Virtualization
RISE
Digital Transformation
Governance
Consulting
Infrastructure
Hybrid Cloud
PMP

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