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Added 19 mins ago
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Intermediate Project Manager
Airswift
Calgary, AB
- Contract
Our client, a major Oil and Gas company, is looking for an Intermediate Project Manager to join their team on a 1-year contract in Calgary.
Added 36 mins ago
RB
Manager, Change Management
Royal Bank of Canada
Toronto, ON
- Full-time
The Manager, Change Management, will be primarily accountable to define strategy, lead, and execute end-to-end change management (process, technology, and people) for an assigned set of…
Added 48 mins ago
TS
Senior Property Manager, Commercial
TalentSphere Staffing Solutions
New Westminster, BC
- Full-time
Our client is seeking an experienced Senior Property Manager to take overall responsibility for the day-to-day operations and performance of a two-property mixed commercial retail and…
Added 50 mins ago
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Finance Manager-Enterprise Project Finance
TD
Toronto, ON
- Full-time
The Enterprise Project Finance Team provides end-to-end project financial support including development of business case financials, facilitating project planning and forecasting, providing…
Added 1 hour ago
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Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Edmonton, AB · Enbridge
- Full-time
The Senior Relationship Manager manages a commercial lending portfolio and supports the origination of new clients, and coordinates with other products as an integral part of a larger…
Added 1 hour ago
T
Finance Manager-Enterprise Project Finance
TD
Toronto, ON
- Full-time
The Enterprise Project Finance Team provides end-to-end project financial support including development of business case financials, facilitating project planning and forecasting, providing…
Added 1 hour ago
M
RQ11708 - Project Manager/Leader - Intermediate
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Toronto, ON
- Contract
Provides project management on large scale, complex, high profile and high risk projects for OPS I&IT initiatives.
Added 1 hour ago
UO
Faculty Administrative Assistant, Research and Administrative Services
University of Calgary
Calgary, AB
- Full-time
The Faculty Administrative Assistant reports to the Senior Manager, Administrative Services with strong accountability to other members of the Faculty of Science. This position is…
Added 1 hour ago
Digital Project Manager
Zulu Alpha Kilo
Toronto, ON
We’re in search of a Digital Project Manager/Product Owner, who will oversee digital projects from concept to delivery, ensuring work is resourced, scheduled, and executed at the highest…
Added 1 hour ago
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Lead Engineer, Facility Design
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Full-time
Reporting to the Manager, Project Engineering, the Lead Engineer, Facility Design is a senior engineering role responsible for supporting transmission facility design and connection…
Added 1 hour ago
CC
Senior Contract Manager, Contract Structuring
Canadian Commercial Corporation
Ottawa, ON
- $100,589 to $115,428 CAD / year
- Full-time
The Senior Contract Manager, Contract Structuring is responsible to guide Canadian exporters in the navigation of Canadian and foreign government procurement systems in complex contract…
Added 2 hours ago
ZA
Digital Project Manager
Zulu Alpha Kilo
Toronto, ON
- Full-time
We’re in search of a Digital Project Manager/Product Owner, who will oversee digital projects from concept to delivery, ensuring work is resourced, scheduled, and executed at the highest…
Added 2 hours ago
CR
Senior Accountant
Clarity Recruitment
Mississauga, ON
- Full-time
Our client is a privately held, high-growth infrastructure company operating across North America and internationally. They develop and operate large-scale assets, and their operating…
Added 2 hours ago
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Managing Director, Corporate Finance Group
BMO
Calgary, AB · Edmonton, AB · Enbridge
- Full-time
Facilitates growth for the Bank through business development and management of key client relationships. Maintains an outstanding and continuous record of significant revenue generation…
Added 2 hours ago
SD
Technical Project Manager
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
The Project Manager/Leader provides project management
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Coordo. Opérations Clients | Customer Ops Coordinator
Tarkett Sports
Montreal, QC
- Full-time
We are seeking a Customer Operations Coordinator to support our team. This role follows a hybrid schedule based out of the Montreal Office and will be reporting to the Regional Manager of C
Added 2 hours ago
C
Learning and Development Program Manager
CareerJoy
Ottawa, ON
- Full-time
The Program Manager owns the delivery of CareerJoy’s client programs and partnerships, combining program oversight with hands-on coordination. You bring people, schedules, systems, and…
Added 2 hours ago
BE
Senior Electrical Project Manager
BFG Enterprise Services
Markham, ON
- $100,000 to $120,000 CAD / year
- Full-time
Role summary: The Senior Electrical Project Manager leads a portfolio of BFG’s electrical projects from award through close-out: on time, on margin, and without injury. The role directs…
Added 2 hours ago
T
Strategic Sourcing Manager II
TD
Toronto, ON
- Full-time
Act as liaison with business / executives and provide sourcing expertise and recommendations to business partners to optimize Sourcing strategies to enable TD and business specific…
Added 3 hours ago
SS
Project Coordinator, Events
Streampoint Solutions
Toronto, ON
- Full-time
Support Project Managers in delivering a portfolio of client events on time and within scope
Added 3 hours ago
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Manager, International Corporate Tax
MNP
ON · Mississauga, ON
- Full-time
Deliver industry and technical expertise relating to complex offshore tax and assurance issues through client interactions, reports, technical work, management presentations and high…
Added 3 hours ago
A
Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 4 hours ago
C
Leasing Manager
CBRE
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a CBRE Transaction Management Sr. Manager, you will manage a team that provides ongoing management of real estate transaction activities for a complex or high-profile portfolio of…
Added 4 hours ago
M
Lead Contracts Administrator
Metrolinx
Canada
- Full-time
Under direction from the Senior Manager, the successful candidate will manage the procurement, effective management and life-cycle maintenance of complex CPG’s contracts for professional…
Added 4 hours ago
AW
Supervisor, Transfers
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Full-time
- Remote
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…

NTT DATA Services

SAP Client Delivery Manager

Toronto, ON, Canada

The starting pay range for this remote role is CAD $81,082.00 - $113,800.00.

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Job details

Pay: The starting pay range for this remote role is CAD $81,082.00 - $113,800.00.
Posting language: English
Posted: Oct 7, 2026

Original job description

Req ID: 393132

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Client Delivery Manager to join our team in Toronto, Ontario (CA-ON), Canada (CA).

SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers.

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (like SuccessFactors) and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security.

We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.

THE ROLE

The CDM is the voice of the client within SAP and recognized as the main contact and escalation point for all questions and issues with regards to the ECS engagement

The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer.

The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/She is responsible for ensuring contractually agreed services are being rendered, and that change requests are processed in a timely manner.

The CDM cooperates closely with the customers’ IT department and business stakeholders, cooperatively planning and coordinating service requests. Also he is in contact with the Management / C-Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP HANA Enterprise Cloud that increase the business value for the customer.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

Note: Work hours - EST Time Zone

Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Perform administrative tasks required to manage the engagement (staffing, reporting and controlling).
Manage proactive delivery of service plans and reactive support requests
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive transformation and onboarding towards SAP Cloud Solutions
Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
Achieve customer reference collateral and customer satisfaction responses
Deliver best through proactive mindset and de-escalate critical customer situations
Protect and grow engagement scope and manage commercial change requests
Participate in team-internal knowledge sharing and coach other team members

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

Minimum 4+ years of experience in project management or SAP Operations
Minimum 4+ years of experience in a customer-facing role

Minimum 4 to 6 years of experience in service management capacity managing multiple clients.
Minimum 2+ years of experience in the following areas:
- SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes.
- SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver.
- SAP HANA and enterprise databases (Oracle, SQL Server, DB2).
- Linux, Unix, and Windows operating systems supporting SAP environments.
- Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes.
- Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations.

Travel: This position requires someone to travel 20% to work from client locations.

Degree: Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

Nice to Have; (But not a must)

Experienced in IT service providers and managing outsourcing engagements.
Strong project management skills & customer-facing experience
Strong ability to translate between technical and non-technical audience with confidence
Strong engagement management, relationship building and de-escalation skills
Excellent presentation, communication and moderator skills
High competency in multi-tasking and ability to manage multiple engagements in parallel
Accustomed to working in an international and global virtual matrix organization
High proficiency in English. Additional languages are a big plus
Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
Certification in project management methodology (e.g. PMP) is beneficial.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is CAD $81,082.00 - $113,800.00. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Responsibilities

The Client Delivery Manager acts as the primary point of contact for SAP ECS customers, managing account activities and ensuring contract adherence and service delivery. They drive cloud transformation agendas, coordinate with internal and external stakeholders, and provide strategic advice to support the customer's digital journey.

Requirements

Candidates must have at least 4 years of experience in project management or SAP operations and a background in customer-facing roles. A bachelor's degree is required, along with technical proficiency in SAP cloud solutions, infrastructure, and enterprise databases.

Skills

SAP
Project management
Service management
Cloud transformation
S/4HANA
Stakeholder management
Infrastructure services
Application managed services
Cloud operations
SAP Basis
Hyperscaler platforms
Azure
AWS
ITIL
Business transformation

Visa sponsorship

Not detected in the job text

Keywords

SAP
Client Delivery Manager
S/4HANA
Cloud
PaaS
SaaS
HANA Enterprise Cloud
Managed Data
Security
Project Management
Service Management
ITIL
Azure
AWS
Linux
Unix
Windows
ECC
NetWeaver
Oracle
SQL Server
DB2
Virtualization
RISE
Digital Transformation
Governance
Consulting
Infrastructure
Hybrid Cloud
PMP

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