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Added 3 days ago
Manager, AMS/SAP Platform Administration and Support
University of Toronto
Toronto, ON
Strong experience and hands-on administration and troubleshooting of the SAP Platform resources including but not limited to: SAP Configuration, SAP BASIS Administration, SAP Solution…
Added 5 days ago
J&
Transcend Deployment Logistics Manager
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
We are seeking a highly motivated Transcend Deployment Logistics Manager to support the deployment of Johnson & Johnson's global digital transformation program. This role will serve as the…
Added 5 days ago
K
Senior Demand Planner
Kenvue
Toronto, ON
- Full-time
Advanced knowledge of MS Excel as well as Business Warehouse reporting tools (e.g. Cognos, SAP BW, SAP BI HANA)
Added 6 days ago
LE
Sell In & B2B Customer Associate (Contract)
L'Occitane En Provence
Toronto, ON
- Contract
…Associate will be collaborating closely with the Customer Service Manager to ensure process documentation and improving customer…
Added 6 days ago
LE
Sell In & B2B Customer Associate (Contract)
L'Occitane en Provence
Toronto, ON
- Contract
…Associate will be collaborating closely with the Customer Service Manager to ensure process documentation and improving customer…
Added 6 days ago
J&
Transcend Deployment Logistics Manager
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
We are seeking a highly motivated Transcend Deployment Logistics Manager to support the deployment of Johnson & Johnson's global digital transformation program. This role will serve as the…
Added 10 days ago
KC
Manager- SAP Audit
KPMG Canada
Toronto, ON
- Full-time
Our Technology Risk Services team is growing and we are looking for an SAP Risk Consulting Manager to join our team in Toronto. The Technology Risk Services practice provides a variety of…
Added 11 days ago
Systems Analyst 3
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
Minimum of 4 - 6 years IT experience with at least five years progressively responsible experience in SAP ERP/S4 HANA/SAP Cloud ERP Private or Public Edition (Rise PCE).
Added 11 days ago
Maintenance Facilities and Security Manager
MAHLE
Delta, BC
The Maintenance, Facilities and Security Manager coordinates and manages the operational activities, programs, functions, services, and budget for manufacturing assets and facilities…
Added 15 days ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
The Workday Solutions Senior Manager is the functional backbone and people leader for RBC's Workday platform, accountable for its Design integrity - configuration, integrations, data model,…
Added 16 days ago
SAP Product Lead, HR/Payroll (Computer Services Office 4)
The Government of Nova Scotia
Halifax, NS
Reporting to the SAP Product Manager, the SAP Product Lead supports both the ongoing operation and modernization of the Province’s SAP HCM, Payroll, and SuccessFactors landscapes. The role…
Added 16 days ago
BC
SAP S/4 Hana Manager
BU Consultants
Canada
- Full-time
Skills: uat coordination,sap,sap s/4 hana,sit,mm,integration,procurement
Added 18 days ago
SAP Client Delivery Manager
NTT DATA Services
Toronto, ON
We are currently seeking a SAP Client Delivery Manager to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Added 19 days ago
PC
ERP Risk, Controls & Security Solutions Manager
Pwc Canada
Toronto, ON
- Full-time
Provide risk advisory services to clients in key technology areas such as SAP S/4 HANA (on-prem, private and public cloud), SuccessFactors, BTP, Ariba, SAP Governance, Risk and Compliance…
Added 19 days ago
PC
ERP Risk, Controls & Security Solutions Manager
PwC Canada
Toronto, ON
- Full-time
Provide risk advisory services to clients in key technology areas such as SAP S/4 HANA (on-prem, private and public cloud), SuccessFactors, BTP, Ariba, SAP Governance, Risk and Compliance…
Added 19 days ago
P
ERP Risk, Controls & Security Solutions Manager
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Provide risk advisory services to clients in key technology areas such as SAP S/4 HANA (on-prem, private and public cloud), SuccessFactors, BTP, Ariba, SAP Governance, Risk and Compliance…
Added 20 days ago
PC
ERP Risk, Controls & Security Solutions Manager
PwC Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provide risk advisory services to clients in key technology areas such as SAP S/4 HANA (on-prem, private and public cloud), SuccessFactors, BTP, Ariba, SAP Governance, Risk and Compliance…
Added 23 days ago
AF
Manager, Enterprise Applications Solutions
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
Alberta-Pacific Forest Industries Inc. (Al-Pac) is seeking a Manager, Enterprise Applications Solutions to work out of our Mill Site location. The successful candidate will be responsible…
Added 1 month ago
CO
Job ID #32251: Senior Project Manager - Finance and Supply Chain Management
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Proven experience managing at least two end to end full cycle implementations to successful outcomes (such as SAP S/4 Hana, Oracle Fusion ERP, Microsoft Dynamics 365 or Infor). Oracle…
Added 1 month ago
P
Digital Risk Solutions Manager
PwC
Toronto, ON
- Full-time
Provide risk advisory services to clients in key technology areas such as SAP S/4 HANA, Oracle Cloud, Workday Financials/HCM, Salesforce, primarily focused on
Added 1 month ago
PC
Digital Risk Solutions Manager
Pwc Canada
Toronto, ON
- Full-time
Provide risk advisory services to clients in key technology areas such as SAP S/4 HANA, Oracle Cloud, Workday Financials/HCM, Salesforce, primarily focused on
Added 1 month ago
A
Collections Specialist - Contract fixed term
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
You are highly skilled in SAP 4 HANA and the Microsoft Office Suite
Added 1 month ago
A
Collections Specialist - Contract fixed term
ABB
QC · Saint-Laurent, Quebec
- Full-time
You are highly skilled in SAP 4 HANA and the Microsoft Office Suite
Added 2 months ago
JG
SAP S4 Release Manager
J&M Group
Montreal, QC
- Contract
We are hiring for a SAP S4 Release Manager. The role focuses on SAP S/4 release management, environment governance, release planning, and operational control across SAP landscapes.
Added 2 months ago
IT Project Manager
Stella-Jones
Montreal, QC
Stella-Jones is seeking an IT Project Manager to join our team at our Saint-Laurent Head Office. Reporting to the IT Management team, the IT Project Manager will be responsible for…

NTT DATA Services

SAP Client Delivery Manager

Toronto, ON, Canada

The starting pay range for this remote role is CAD $81,082.00 - $113,800.00.

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Job details

Pay: The starting pay range for this remote role is CAD $81,082.00 - $113,800.00.
Posting language: English
Posted: Oct 7, 2026

Original job description

Req ID: 393132

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SAP Client Delivery Manager to join our team in Toronto, Ontario (CA-ON), Canada (CA).

SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers.

We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (like SuccessFactors) and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security.

We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.

THE ROLE

The CDM is the voice of the client within SAP and recognized as the main contact and escalation point for all questions and issues with regards to the ECS engagement

The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer.

The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/She is responsible for ensuring contractually agreed services are being rendered, and that change requests are processed in a timely manner.

The CDM cooperates closely with the customers’ IT department and business stakeholders, cooperatively planning and coordinating service requests. Also he is in contact with the Management / C-Level and acts as trusted advisor who grows the business by driving the client’s digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments within SAP HANA Enterprise Cloud that increase the business value for the customer.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

Note: Work hours - EST Time Zone

Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
Perform administrative tasks required to manage the engagement (staffing, reporting and controlling).
Manage proactive delivery of service plans and reactive support requests
Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
Drive transformation and onboarding towards SAP Cloud Solutions
Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
Achieve customer reference collateral and customer satisfaction responses
Deliver best through proactive mindset and de-escalate critical customer situations
Protect and grow engagement scope and manage commercial change requests
Participate in team-internal knowledge sharing and coach other team members

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

Minimum 4+ years of experience in project management or SAP Operations
Minimum 4+ years of experience in a customer-facing role

Minimum 4 to 6 years of experience in service management capacity managing multiple clients.
Minimum 2+ years of experience in the following areas:
- SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes.
- SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver.
- SAP HANA and enterprise databases (Oracle, SQL Server, DB2).
- Linux, Unix, and Windows operating systems supporting SAP environments.
- Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes.
- Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations.

Travel: This position requires someone to travel 20% to work from client locations.

Degree: Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

Nice to Have; (But not a must)

Experienced in IT service providers and managing outsourcing engagements.
Strong project management skills & customer-facing experience
Strong ability to translate between technical and non-technical audience with confidence
Strong engagement management, relationship building and de-escalation skills
Excellent presentation, communication and moderator skills
High competency in multi-tasking and ability to manage multiple engagements in parallel
Accustomed to working in an international and global virtual matrix organization
High proficiency in English. Additional languages are a big plus
Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
Certification in project management methodology (e.g. PMP) is beneficial.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is CAD $81,082.00 - $113,800.00. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Responsibilities

The Client Delivery Manager acts as the primary point of contact for SAP ECS customers, managing account activities and ensuring contract adherence and service delivery. They drive cloud transformation agendas, coordinate with internal and external stakeholders, and provide strategic advice to support the customer's digital journey.

Requirements

Candidates must have at least 4 years of experience in project management or SAP operations and a background in customer-facing roles. A bachelor's degree is required, along with technical proficiency in SAP cloud solutions, infrastructure, and enterprise databases.

Skills

SAP
Project management
Service management
Cloud transformation
S/4HANA
Stakeholder management
Infrastructure services
Application managed services
Cloud operations
SAP Basis
Hyperscaler platforms
Azure
AWS
ITIL
Business transformation

Visa sponsorship

Not detected in the job text

Keywords

SAP
Client Delivery Manager
S/4HANA
Cloud
PaaS
SaaS
HANA Enterprise Cloud
Managed Data
Security
Project Management
Service Management
ITIL
Azure
AWS
Linux
Unix
Windows
ECC
NetWeaver
Oracle
SQL Server
DB2
Virtualization
RISE
Digital Transformation
Governance
Consulting
Infrastructure
Hybrid Cloud
PMP

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