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Added 1 month ago
CS
IT Analyst & IT Graduates
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Full-time
If you are an upcoming graduate, or if you have recently graduated, you are eligible to apply to many of our IT Analyst positions. Tell us what you are passionate about in IT and we will…
Added 1 month ago
OI
Co-op Analyst (winter 2027)
OXARO Inc.
Ottawa, ON
- Contract
Security Clearance: Reliability (or eligibility to obtain)
Added 1 month ago
CS
IT Analyst & IT Graduates
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Gatineau, QC
- Full-time
If you are an upcoming graduate, or if you have recently graduated, you are eligible to apply to many of our IT Analyst positions. Tell us what you are passionate about in IT and we will…
Added 1 month ago
OI
Analyst
OXARO Inc.
Ottawa, ON
- Full-time
Security Clearance: Reliability (or eligibility to obtain)
Added 4 months ago
Senior Cybersecurity and Compliance Analyst - Landmark
Halliburton
Calgary, AB
As Cybersecurity & Compliance Senior Analyst at Landmark, you will be a hands-on practitioner at the center of how we protect the software the E&P industry depends on. You will partner with…
Added 1 month ago
M
Senior IT Business Analyst
Master
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Reporting to the Portfolio Director, Transformation, you act as the Business Analyst supporting a portfolio of strategic technology initiatives - including ERP lifecycle resilience,…
Added 2 months ago
Analyst Solutions
Independent Electricity System Operator
Canada
…systems and tools related to the market operation, supply, security and settlement services related to the management of the power system by contributing to enhancements to allow additional…
Added 1 month ago
technicien support informatique / Desktop Support Technician
NTT DATA Services
Dorval, QC
The Field tech Analyst will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop…
Added 1 month ago
E
Senior Infrastructure Analyst
EllisDon
Mississauga, ON
- Full-time
The Senior Infrastructure Analyst is responsible for designing, implementing, modernizing, and supporting enterprise infrastructure across hybrid environments, including on-premises data…
Added 1 month ago
TC
Business Reliability Analyst
Toyota Credit Canada Inc.
Markham, ON
- Full-time
TFS currently has an exciting permanent opportunity as the Business Reliability Analyst reporting to the Manager of Business Reliability, the Business Reliability Analyst is responsible for…
Added 1 month ago
ML
Business Solutions Architect
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
- Full-time
Gather, analyze, and prepare highly sensitive data by using confidential information only available to limited number of individuals with a level of security clearance.
Added 1 month ago
BJ
Innovation Analyst
Bennett Jones
Toronto, ON
- Full-time
We are seeking an Innovation Analyst to identify, test, and advance practical improvements to legal and business work. Working directly with users, you will analyze workflows, define…
Added 1 month ago
TM
IT Infrastructure Analyst
The Mustard SEED Society
Edmonton, AB
- Full-time
…experience to make a difference? We are seeking an IT Infrastructure Analyst to join our Information Technology…
Added 6 months ago
D365 CE & Power Platform Developer
National Research Council Canada
Halifax, NS
…professional environment. This is not a general IT, Programmer/Analyst, Business Analyst, or general Microsoft technology position. If you want technically challenging work with national…
Added 1 month ago
I
Management Information Analyst
ICES
Toronto, ON
- Contract
Familiarity with the Linux operating system for data security management practices, with knowledge of the ICES Primary Data Collection Utility and the use of administrative data in health…
Added 1 month ago
IC
Information Management Analyst
ICES Central
Toronto, ON
- Full-time
- Temporary
Familiarity with the Linux operating system for data security management practices, with knowledge of the ICES Primary Data Collection Utility and the use of administrative data in health…
Added 1 month ago
ME
Office Coordinator-Part Time
Mad Engine Global LLC
Toronto, ON
- $20 to $22 CAD / hour
- Part-time
Ensure confidentiality and security of sensitive information.
Added 1 month ago
D
Accounting Manager/Senior Accountant
Dexcent
Edmonton, AB
- Full-time
…comprehensive solutions, specializing in information analytics, cyber-security, infrastructure, and control systems engineering. As such, we pride ourselves on truly transforming industrial…
Added 1 month ago
MC
Client Services Analyst
Meridian Credit Union
Toronto, ON
- Full-time
The role: As a Client Services Analyst at Meridian, you will provide hands-on technical support for end-user devices, applications, peripherals, collaboration tools, and workplace…
Added 1 month ago
TC
PMO Analyst
TRC Companies, Inc.
Montreal, QC
- Full-time
…pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry…
Added 1 month ago
P
Solutions Engineer
PocketHealth
Toronto, ON
- Full-time
A genuine interest in information security. You do not need to arrive as a security analyst and we will ramp you, but the curiosity has to be there, because a meaningful share of this role…
Added 1 month ago
LA
Data Analyst
Legal Aid BC
Vancouver, BC
- $81,542 to $93,249 CAD / year
- Temporary
As an IT Data Analyst, your primary function is to play a pivotal role in transforming data into actionable insights through interactive and visual representations. The responsibilities…
Added 1 month ago
FI
Crewing Analyst
Fleetway Inc.
Halifax, NS
- Full-time
As a Crewing Analyst, you will work at the intersection of operations, human performance, and system design, translating real-world naval experience into the crew structures, roles, and…
Added 1 month ago
CN
Data Management/GIS Analyst
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Would you like to make a difference in the Environment? If you do, our Whiteshell location is looking for a Data Management/Geographic Information System (GIS) Analyst.
Added 1 month ago
PX
Human Resources Information System Analyst
Project XIII Inc
Burlington, ON
- $80,000 to $105,000 CAD / year
- Full-time
HRIS Analyst | Full-Time | Greater Hamilton Area

NTT DATA Services

technicien support informatique / Desktop Support Technician

Dorval, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English · French
Posted: Sep 17, 2026

Original job description

English section of this bilingual listing.

Req ID: 388633

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a technicien support informatique / Desktop Support Technician to join our team in Dorval, Quebec (CA-QC), Canada (CA).

We are currently seeking a Desktop Support Technician to join our team.

The Field tech Analyst will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop equipment, printers, software applications and mobile devices to ensure optimal performance. Support will be performed in person (on-site users) or via telephone/remote control (off-site users).

Responsibilities
- Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems.
- Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues.
- Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks.
- Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff.
- Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management.
- Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention.
- Ensure all tickets are resolved within documented service levels.
- Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem.
- Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs.
- Possess excellent presentation, verbal communication and written skills.
- Provide technology refresh support as needed.
- All other tasks as assigned.

Qualifications

5+ years of experience with end user support & desktop support.
5+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands.

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $57,545 – $77,855. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts.

Employees receive income protection through life, disability, and optional insurance plans, plus access to a 24/7 Employee Assistance Program. Additional perks include retirement savings, a remote work allowance for eligible employees, and various discounts and travel insurance.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Read the full bilingual original

Req ID: 388633

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a technicien support informatique / Desktop Support Technician to join our team in Dorval, Quebec (CA-QC), Canada (CA).

Nous sommes à la recherche d’un technicien support informatique pour notre équipe à Montréal, au Québec.

L’analyste technique des services sur place assurera le soutien et l’entretien dans l’environnement informatique de bureau de l’organisation. Ces tâches comprennent l’installation, le diagnostic et l’entretien de tout l’équipement de bureau, des imprimantes, des applications logicielles et des appareils mobiles afin d’assurer un rendement optimal. Le soutien sera offert en personne (utilisateurs sur place) ou par téléphone ou à distance (utilisateurs hors site).

Responsabilités
– Assurer le bon fonctionnement quotidien des applications et de l’équipement technologiques en repérant, en recherchant et en réglant les problèmes techniques.
– Apporter de l’aide sur place pour résoudre les problèmes technologiques et assurer le transfert de connaissances aux utilisateurs finaux sur une variété de questions liées à l’informatique.
– Effectuer les déménagements, les installations et les annulations prévus, ainsi que d’autres tâches liées au MAC.
– Fournir un soutien de niveau II de qualité aux utilisateurs ayant un degré élevé de satisfaction de la clientèle, des connaissances techniques et une rapidité d’exécution, soit en réglant le problème, soit en transmettant et en coordonnant les efforts d’autres membres du personnel des technologies de l’information.
– Résoudre les problèmes techniques et/ou enquêter sur les problèmes importants en confirmant la validité du problème et en recherchant des solutions connues aux problèmes ou enjeux plus complexes. Le candidat ou la candidate doit savoir à quel moment transmettre à la direction les problèmes non réglés à ce niveau.
– Utiliser la plateforme ServiceNow pour le suivi des problèmes, en veillant à ce que toutes les demandes d’aide des utilisateurs soient accompagnées d’un billet et que tous les incidents nécessitant un suivi ou des appels reçoivent l’attention appropriée.
– S’assurer que tous les incidents sont réglés dans le respect des niveaux de service documentés.
– Interagir avec les services de gestion des actifs, de réseau, d’ingénierie des systèmes logiciels, de mise au point d’applications et/ou d’entretien des imprimantes pour rétablir le service et/ou cerner et corriger le problème de base.
– Contribuer à l’élaboration et à la documentation des améliorations apportées aux processus actuels, à la création et à la mise à jour des capitaux de connaissances et des procédures normales d’exploitation.
– Posséder d’excellentes compétences en matière de présentation, de communication orale et de communication écrite.
– Apporter un soutien pour la mise à niveau technique, au besoin.
– Toutes les autres tâches qui lui sont confiées.

Compétences

Plus de cinq ans d’expérience du soutien aux utilisateurs finaux et du soutien bureautique.

Plus de cinq ans d’expérience du système d’exploitation Windows, de l’installation locale et de réseau, d’Internet Explorer, du protocole TCP/IP, du protocole DHCP, du gestionnaire de dispositifs, de l’éditeur du registre, du gestionnaire des utilisateurs et des commandes administratives.

We are currently seeking a Desktop Support Technician to join our team.

Qualifications

5+ years of experience with end user support & desktop support.

5+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands.

NTT DATA propose une fourchette de rémunération raisonnable pour les postes basés au Canada. La fourchette de salaire initial pour ce poste se situe entre 57 545 $ et 77 855 $. La rémunération réelle dépendra de plusieurs facteurs, notamment l'expérience pertinente du candidat, ses compétences techniques et ses autres qualifications.

Ce poste peut également donner droit à une rémunération incitative fondée sur la performance individuelle et/ou celle de l'entreprise.

Ce poste donne accès au programme complet d'avantages sociaux de l'entreprise au Canada, incluant une couverture santé et dentaire modulable avec télémédecine, des crédits bien-être et des réductions pour les salles de sport.

Les employés bénéficient d'une protection du revenu grâce à des régimes d'assurance-vie, d'assurance invalidité et d'assurances facultatives, ainsi que d'un accès à un programme d'aide aux employés disponible 24 heures sur 24 et 7 jours sur 7. Parmi les autres avantages figurent l'épargne-retraite, une indemnité de télétravail pour les employés admissibles, ainsi que diverses réductions et une assurance voyage.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for the Company’s comprehensive benefits program in Canada, including customizable health and dental coverage with telemedicine, wellness credits, and gym discounts.

About NTT DATA

Apply About employer

More about this job

Responsibilities

The technician will provide on-site and remote support for desktop equipment, software, and mobile devices to ensure optimal performance. They are responsible for resolving technical issues, managing service tickets in ServiceNow, and documenting process improvements.

Requirements

Candidates must have over five years of experience in end-user and desktop support. Proficiency in Windows operating systems, network protocols, and administrative commands is required.

Skills

Desktop support
Windows operating system
TCP/IP
DHCP
ServiceNow
Hardware installation
Software troubleshooting
Printer maintenance
Mobile device support
Technical documentation
Customer service
Network installation
Registry editor
Device manager
Communication skills

Benefits

Health insurance
Dental coverage
Telemedicine
Wellness credits
Gym discounts
Life insurance
Disability insurance
Employee assistance program
Retirement savings
Remote work allowance
Travel insurance

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Windows
TCP/IP
DHCP
ServiceNow
Hardware
Software
Printers
Mobile Devices
Technical Support
Troubleshooting
Network Services
Asset Management
SOP
Knowledge Articles
Registry Editor
Device Manager
Admin Commands
IT Support
Field Technician

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