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Added 2 mins ago
GF
Overnight Customer Service Representative (Motivator) – Kelowna Capri Centre
GoodLife Fitness
Kelowna, BC
- Full-time
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products…
Added 2 mins ago
KS
Temporary Associate
kate spade new york
Rocky View No 44, AB · Ksny Crossiron Mills
- Part-time
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products…
Added 2 mins ago
B
Sourcing Associate, Human Resources Category
BMO
Toronto, ON · YNG
- Full-time
…Benefits, Recruitment, Relocation and Training, the Sourcing Associate leads sourcing activities and negotiations, acts as a trusted advisor to stakeholders on project deliverables,…
Added 2 mins ago
TM
Customer Retention Specialist - Quebec Zone/Spécialiste, Rétention de la Clientèle – Zone du Québec
Toyota Motor Corporation
Quebec, QC · Toyota Canada Inc - Quebec Zone
- Full-time
…TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction…
Added 2 mins ago
TH
Cashier Part Time (SYDNEY)
The Home Depot
Sydney Indian Reserve No. 28A, NS
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 2 mins ago
TH
Seasonal/Garden Sales Full Time - TORONTO YORKDALE
The Home Depot
Canada
- Full-time
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Added 2 mins ago
TH
Lumber Sales Associate Part Time - 7117 Strathcona
The Home Depot Canada
AB · Edmonton, AB
- Part-time
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Added 2 mins ago
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Tool Rental Associate: Part Time - LANGFORD
The Home Depot Canada
Victoria, BC
- Part-time
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Added 2 mins ago
TH
Lumber Associate: Part Time - COURTENAY
The Home Depot Canada
Courtenay, BC
- Part-time
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Added 2 mins ago
TH
Cashier Part Time (SYDNEY)
The Home Depot Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 2 mins ago
TH
Service Desk Associate: Full Time - PRINCE GEORGE
The Home Depot Canada
Prince George, BC
- Full-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…
Added 2 mins ago
TH
Cashier: Full Time - PRINCE GEORGE
The Home Depot Canada
Prince George, BC
- Full-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 2 mins ago
TH
Flooring Sales Associate: Part Time - KAMLOOPS
The Home Depot Canada
Kamloops, BC
- Part-time
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Added 2 mins ago
H
Senior QA Engineer
Hays
Vancouver, BC
- Contract
Partner with Software Engineers, UX/UI, quality Engineers, Product Managers to deliver high performing quality customer experiences that are engaging, purposeful and powerful in their…
Added 2 mins ago
TH
Kitchen and Bath Sales Associate: Part Time - TUSCANY
The Home Depot Canada
Calgary, AB
- Part-time
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Added 17 mins ago
SC
Wireless Sales Consultant-Signal Hill
Staples Canada
Calgary, AB
- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 17 mins ago
N
IT Support Specialist - Onsite
Nucleus
Vancouver, BC
- Full-time
The successful candidate must have experience supporting Mac users in a business setting · Must have experience with Microsoft 365 and Azure administration
Added 17 mins ago
IF
Associate, Sales and Customer Service - North York
Intact FC
Toronto, ON
- Full-time
Join us as a Sales and Customer Service Associate working in an in-bound call center. You’ll become a trusted advisor, helping Canadians protect what matters most to them.
Added 17 mins ago
SR
Sales Associate
Staples Retail
Ottawa, ON
- Part-time
Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer…
Added 32 mins ago
CO
Foreperson - Roads
City of Burlington
Operations Centre-Main Building (RPF)
- Full-time
Investigating and responding to inquiries from the public, emergency services, as well as other departments, senior management and members of Council.
Added 32 mins ago
S
Spécialiste de la croissance de catégories, COP / Category Growth Specialist, COP
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
…partager ces informations avec les clients dans le cadre de services à valeur…
Added 32 mins ago
TS
HR Representative
TCL Supply Chain (Supply Chain)
Acheson, AB
- Full-time
Do you enjoy working in a team environment providing strategic counsel and advisory services to leaders on business and people related issues? Do you take an energetic and influential…
Added 32 mins ago
TC
Retail Store Associate Part Time Seasonal Homesense-Durham Centre
TJX Canada – Winners, Marshalls, HomeSense
Ajax, ON
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 47 mins ago
KA
Automotive Call Center / BDC Representative
Kaizen Automotive Group
Calgary, AB
- Full-time
We are currently seeking a motivated and customer-focused Call Center / BDC Associate to join our Service team. This role is key in supporting our dealerships by handling inbound…
Added 47 mins ago
EC
Financial Services Associate
East Coast Credit Union
Baddeck, NS
- Full-time
East Coast Credit Union is looking for a Financial Services Associate to join our team in Baddeck! Reporting to the Assistant Manager, the Financial Services Associate acts as a trusted…

Nucleus

IT Support Specialist - Onsite

Vancouver, BC, V7X 1M4, Canada

Full-time

Apply on nucleus.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 10, 2026

Original job description

Supercharge your career at Nucleus Networks!

What makes Nucleus different from other Managed IT Services providers? To start, our focus goes beyond just keeping the lights on. We work with every one of our clients to help supercharge their business, transforming their IT from a system that just needs support to one that is driving business results and helping them grow. We've been nominated as one of BC’s top 10 Best Workplaces and have been a top 5 Finalist for BC’s Best Company. We pride ourselves on our culture, our unique approach to delivering rapid-response IT services, and our continued obsession with providing the best client experience possible.

We are a team of over 80 experienced IT Professionals focused on providing industry-leading IT Services to clients across Canada. We are headquartered in downtown Vancouver, with operations in BC, Alberta and Ontario.

We’ve also been recognized as one of North America’s top Managed IT Services Providers as well as one of the top ten MSPs in Canada. Our vision is to be the best MSP in Canada for SMBs and we are looking for talented people who want to be a part of our journey and help us get there!

Role Summary

As the Onsite Technical Support Specialist, you will serve as the front line of technical support, responsible for resolving technical issues promptly and efficiently, or ensuring they are directed to the appropriate resources. This role is expected to bring awareness around recurring issues to their direct supervisor. Exceptional customer service and communication are critical. The successful candidate will be based full-time onsite with one of our clients in Downtown Vancouver, supporting a mixed Windows and Mac environment. The successful candidate must have experience supporting Mac users in a business setting.

General Duties and Responsibilities

Monitor the ticket board and promptly address incoming calls and tickets.

Maintain ticket hygiene by managing and completing tickets from initiation to resolution.

Troubleshoot and resolve technical issues according to established procedures and guidelines.

Utilize knowledge base resources; conduct external research and seek guidance from superiors and peers as needed.

Update internal documentation through our knowledge base resources and other relevant systems to ensure accurate and up-to-date information.

Collaborate with supervisors and appropriate stakeholders to ensure efficient use of resources which include seeking approval before initiating work on a solution, particularly for time-intensive tasks.

Make decisions related to access permissions and prioritization of incoming tickets, ensuring high-priority issues are addressed promptly.

Attend all required meetings, including Pod Huddles, one-on-one sessions, and team meetings.

Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and Nucleus services.

Other duties as assigned.

Required Skills and Qualifications

A minimum high school diploma is required; post-secondary education in a related field is an asset.

At least 3 years of experience in the IT industry or similar setting.
At least 3 years of experience supporting Mac users in a business setting.
Must have experience with Microsoft 365 and Azure administration.

Must understand GPOs, Hyper-V, networking, and Active Directory.
Must have experience with boardroom and meeting room support, including audio/visual troubleshooting.
Must have experience with workstation imaging and configuration using tools such as Intune, Autopilot, immy.bot, or similar.

Must be comfortable analyzing technical issues and deciding whether the solution is efficient and feasible.

Must be able to apply creative solution finding to address and resolve technical issues.

Must be able to provide temporary workarounds that fall within company standards based on previous experience.

Familiarity with helpdesk ticketing, knowledge base and Remote Monitoring & Management (RMM) tools is a plus.

Excellent computer literacy skills and proficiency with Microsoft Office Suite.

Ability to multi-task, prioritize, and work independently.

Ability to maintain confidential information.

Certifications

Ideally, you already have the following certifications under your belt:

CompTIA A+, Network+ and Security+,
Microsoft Certified: Azure Fundamentals (AZ-900),
Microsoft 365 Certified: Fundamentals (MS-900),
Cisco Certified Support Technician (CCST).

Bonus points if you have one of the following certifications in addition to the ones above:

Microsoft Certified: Azure Administrator Associate (AZ-104),
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102),
Cisco Meraki Solutions Specialist (CMSS).

Perks!

An award-winning culture and organization that focuses time and energy on YOU and fostering an awesome workplace.
In-person and virtual socials – we offer an outgoing culture that provides lots of opportunities to connect with your co-workers.
Training and development programs to sharpen your skills.
Competitive Salary & Benefits, including a Health Spending Account and RRSP Matching program.
Birthdays off!

All qualified applicants will receive consideration for employment without regard to Canadian experience, race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.

AI technology is not used in Nucleus' hiring process.

This posting is to fill an existing vacancy.

Apply on nucleus.bamboohr.com About employer

More about this job

Responsibilities

The Onsite Technical Support Specialist serves as the front line of technical support, resolving issues promptly and ensuring efficient ticket management. They are responsible for maintaining internal documentation and collaborating with stakeholders to ensure high-priority issues are addressed.

Requirements

Candidates must have at least 3 years of experience in IT, specifically supporting Mac users in a business environment. Proficiency in Microsoft 365, Azure, networking, and workstation imaging tools like Intune or Autopilot is required.

Skills

Mac support
Windows support
Microsoft 365
Azure administration
Active Directory
GPO
Hyper-V
Networking
Audio/visual troubleshooting
Workstation imaging
Intune
Autopilot
Immy.bot
Customer service
Technical troubleshooting
Ticket management

Benefits

Health Spending Account
RRSP Matching program
Birthdays off
Training and development programs
In-person and virtual socials

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Managed IT Services
MSP
Windows
Mac
Microsoft 365
Azure
Active Directory
GPO
Hyper-V
Networking
Intune
Autopilot
Immy.bot
RMM
CompTIA A+
Network+
Security+
AZ-900
MS-900
CCST
AZ-104
MD-102
Cisco Meraki
Helpdesk
Technical Support
Hardware
Software
Workstation Imaging
Customer Service

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Jobs in Canada