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Added 29 mins ago
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Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
As Product Owner - Product management, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of…
Added 59 mins ago
MC
Technical Business Analyst – Syndigo PIM MDM (35930)
Myticas Consulting
Canada
- Contract
Post-go-live support experience, including runbooks, troubleshooting, mentoring client teams, and defining L1/L2 support.
Added 59 mins ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
The successful candidate will be part of the Client Due Diligence team within Global Business Services & Operations. The Client Due Diligence team is committed to ensuring services provided…
Added 59 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
The successful candidate will be part of the Client Due Diligence team within Global Business Services & Operations. The Client Due Diligence team is committed to ensuring services provided…
Added 59 mins ago
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Fraud Detection Analyst
Tangerine
Toronto, ON
- Full-time
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 59 mins ago
MC
Senior Business Analyst, Proposal & SOW Writing (36143)
Myticas Consulting
Ottawa, ON
- Contract
Our client is looking for two senior Business Analysts to support the development of Statements of Work (SOWs), Task Authorizations (TAs), evaluation criteria and proposal/RFP documentation…
Added 59 mins ago
IR
Senior Accountant, Tax & Reporting
Integrated Resources, Inc ( IRI )
Laval, QC
- Contract
…strong analytical skills and keen business acumen to actively support operations in…
Added 59 mins ago
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Développeur Microsoft Dynamics 365 CE / Power Platform
CGI
Montreal, QC
- Full-time
Creation, development, and support of data migrations, integrations, and interfaces with existing systems; experience with Power Automate
Added 59 mins ago
AI
Equity Research Analyst (Toronto or Boston)
AGF Investments
Toronto, ON
- Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 1 hour ago
EP
Analyst/ Associate – Corporate Finance & M&A
ElkLake Partners
Calgary, AB
- Full-time
We are seeking an experienced M&A Associate to join our deal team and support M&A transactions, and capital advisory engagements.
Added 1 hour ago
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Analyste D'affaires Principal En Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
The Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
Added 1 hour ago
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Scientifique De Données
Actalent
Longueuil, QC
- $43 to $66 CAD / hour
- Contract
Coordonner avec la ressource offshore restante sur des activités de support plus simples telles que les corrections de bugs lorsque cela est approprié.
Added 1 hour ago
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Data Scientist
Actalent
Longueuil, QC
- $43 to $66 CAD / hour
- Contract
Coordonner avec la ressource offshore restante sur des activités de support plus simples telles que les corrections de bugs lorsque cela est approprié.
Added 1 hour ago
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Financial Analyst
AgileGrid Solutions
Canada
- Full-time
The Senior Financial Analyst, FP&A will support the company’s financial operations and provide analysis that helps leaders understand business performance and plan for future needs. The…
Added 1 hour ago
D
Quality & Risk Analyst, Audit & Assurance
Deloitte
Toronto, ON
- Full-time
The Quality & Risk Analyst will be responsible for ensuring the quality of audit client and engagement acceptances and that they are properly documented and monitored in our databases.
Added 1 hour ago
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Application Analyst
NetworkPedia
AB · Edmonton, AB
- Contract
Our client is seeking an experienced Application Analyst to support the program and application maintenance initiatives for a provincial government environment.
Added 1 hour ago
BT
Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
We are looking for a Senior Tax Analyst to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 1 hour ago
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Analyst, Client Onboarding & Service
CIBC
Winnipeg, MB · Regina, SK
- Full-time
As an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting clients within your portfolio on all day-to-day service and support requests. You will be…
Added 1 hour ago
MR
Assistant Professor of Finance (Limited-Term)
Mount Royal University
Calgary, AB
- Part-time
…concentration are well prepared to pursue a Chartered Financial Analyst ® (CFA) designation upon graduation. After completing all courses in the Financial Services concentration, students…
Added 1 hour ago
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Director, FP&A (Revenue)
Benevity
Remote, Canada
- Full-time
- Remote
…that motivate the right behaviour, forecasting with Sales, Client Success and Finance, and giving executives a single, trusted view of the revenue business. You will lead a team that…
Added 1 hour ago
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Director, FP&A (Revenue)
Benevity
Remote, Canada
- $156,800 to $206,750 CAD / year
- Full-time
- Remote
…that motivate the right behaviour, forecasting with Sales, Client Success and Finance, and giving executives a single, trusted view of the revenue business. You will lead a team that…
Added 1 hour ago
AC
Analyste De Finance
Aston Carter
Montreal, QC
- $48 to $56 CAD / hour
- Contract
Added 1 hour ago
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Analyst, Trade Support
RBC
Toronto, ON
- Full-time
RBC Capital Markets is hiring an Analyst to join the Middle Office Trade Support team within Operational Services, based in Toronto. In this role, you will support the timely and accurate…
Added 1 hour ago
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Cyber Security Intern/Co-op (Winter 2027)
TD
Mississauga, ON · Toronto, ON
- Full-time
Then you should join our Enterprise Protect organization! Multiple roles that support Cyber engineering are available, including:
Added 2 hours ago
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Gestionnaire de pratique, financement gouvernemental | Practice Manager, Government Funding
helloDarwin
Montreal, QC
- $70,000 to $110,000 CAD / year
- Full-time
Collaborer avec les gestionnaires de compte et l'équipe de vente pour des passations claires et une bonne expérience client.

Numeris

Customer Success Technical Coordinator - Bilingual (FR/EN)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Posting language: English
Posted: Oct 30, 2026

Original job description

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing

day-to-day technical support, recurring reporting and data support, and customer success coordination.

The role provides front-line technical support for Numeris products, including troubleshooting common

application, Windows, file, access and permissions issues, while escalating more complex technical problems when

required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,

process-driven reporting and analytical deliverables.

The position also provides operational support across Customer Success, including client onboarding, ticket

coordination and account administration.

What You Will Do

Technical & Product Support

Provide administrative and coordination support for sales initiatives as required.
Provide first-line technical support to clients using Instar and other Numeris products
Manage, investigate and respond to incoming technical support tickets.
Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
Reproduce and document technical issues to assist with investigation and escalation.
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Maintain clear ticket documentation, solutions and troubleshooting information
Identify recurring technical issues and contribute to improvements in documentation and support processes. .

Reporting & Insights Support

Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
Prepare and update established client and internal reports using documented processes and templates.
Run routine reports associated with established reporting schedules.
Perform quality assurance checks to ensure reporting outputs are accurate and complete.
Maintain recurring reporting schedules and ensure deliverables are completed on time.
Prepare charts, tables and standardized data outputs for the Insights Analyst.
Assist with data preparation and validation for client presentations, reports and other Customer Success deliverables.
Handle routine data and reporting requests where an established methodology or process already exists.
Maintain documentation for recurring reporting processes.
Provide coverage for established reporting activities when the Insights Analyst is unavailable.
Develop working knowledge of Numeris data, NLogic products and audience measurement concepts

Customer Success Operations

Coordinate client onboarding and offboarding activities, including product access and user setup.
Assist with client account and user administration.
Administer client entitlements using established internal systems and processes.
Monitor and triage incoming customer support requests and route requests to the appropriate team member.
Track outstanding requests and follow up to ensure timely resolution.
Maintain and update client-facing and internal support documentation.
Provide backup coverage for routine client inquiries.
Assist with basic product training and guidance when required.
Support User Acceptance Testing (UAT) for product updates and releases.
Coordinate with Customer Success, Product, Research and other teams to resolve client requests

What You Have

College diploma, degree or higher in Marketing, Communications, Business or related field
1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Experience providing software or application support is an asset.
Experience working with data, reports or recurring analytical processes is an asset.
Media, broadcasting, advertising or audience measurement experience is an asset, not required.

Technical Skills And Industry Knowledge

Strong general Windows computer skills.
Good understanding of files, folders, file paths and file management.
Basic understanding of user access and file/folder permissions.
Comfortable troubleshooting software applications.
Able to interpret documented error codes and follow established troubleshooting procedures.
Able to clearly document technical problems and steps taken to resolve them.
Comfortable learning Numeris products and internal systems

Reporting & Data

Intermediate Microsoft Excel skills.
Comfortable working with structured datasets, spreadsheets and recurring reports.
Strong attention to detail and accuracy.
Read, interpret and validate data to identify trends, unusual results and potential data quality issues.
Ability to follow documented reporting processes consistently.
Experience with Power BI or other reporting tools is an asset, not a requirement.

Customer Success

Strong organizational and time-management skills.
Able to manage multiple support tickets, reporting deadlines and operational requests simultaneously.
Strong written and verbal communication skills.
Demonstrate strong client service skills, providing professional, responsive and solution-focused support while ensuring a positive client experience.
Able to translate technical concepts into straightforward language

Language

Fluency in English and French, written and spoken, is required

What's in it for you?

An evolutionary journey in the audience measurement and data space; work on exciting projects, add value & make a positive impact to our Company.
Benefits package, group savings and retirement program. (Health and Dental employer paid premiums).
Hybrid Work: on-site office in Toronto and work from home as required per the role.
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply).
Continuous learning and development via Percipio, our Learning Management System.
Be part of additional programs such as MentorMe, which helps our employee’s network, and grow within the organization.
Leadership Training offerings for new and emerging leaders.
Culture of great teams, coworkers and supportive leadership.
Perkopolis: Participation in a program that provides exclusive discounts on products and services to employees. Perks include shopping discounts, movie tickets, services, event/show tickets and much more!

Values

Stronger Together

We succeed through collaboration with each other and with the industry. Unity drives our impact.

Innovation With Intent

We embrace change and challenge convention. Our innovation is purposeful, driven by insights, guided by strategy, and focused on delivering meaningful future-proofed solutions.

We Before Me

We put shared goals at the centre of how we work. By supporting one another, sharing accountability, and valuing diverse perspectives, we create an environment where people contribute fully and teams achieve more together.

Excellence In Motion

We pursue continuous improvement in everything we do, from our processes to our time to market. With a growth mindset and a commitment to excellence, we bring solutions to life with precision and purpose.

Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

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More about this job

Responsibilities

Provide first-line technical support for Numeris products, troubleshoot and document client issues, and coordinate tickets and escalations. Prepare recurring reports and data outputs, support client onboarding and account administration, and coordinate customer requests across internal teams.

Requirements

Requires a college diploma, degree, or higher in marketing, communications, business, or a related field, along with 1–3 years of relevant customer, technical, data, or reporting support experience. Candidates must be fluent in written and spoken English and French, have strong Windows and intermediate Excel skills, and demonstrate clear communication, organization, and attention to detail.

Skills

Bilingual English and French
Technical Support
Customer Success
Windows Troubleshooting
Software Application Support
Ticket Management
Microsoft Excel
Data Reporting
Data Validation
Quality Assurance
Client Onboarding
Account Administration
User Access and Permissions
Technical Documentation
Client Communication
Time Management

Benefits

Health and Dental Insurance
Group Savings Program
Retirement Program
Hybrid Work
Education Reimbursement
Learning and Development
Mentorship Program
Leadership Training
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Instar
NLogic
Microsoft Excel
Power BI
Windows
Technical Support
Customer Success
Audience Measurement
Broadcasting
Market Research
Data Reporting
Dashboards
Structured Datasets
Data Preparation
Data Validation
Quality Assurance
Troubleshooting
Error Codes
File Management
User Access
File and Folder Permissions
Support Tickets
Client Onboarding
Account Administration
User Acceptance Testing
Reporting Processes
Client Presentations
Advertising
Bilingual English and French

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