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Added 27 mins ago
TU
Administrative Assistant, HR Students & Facilities
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
The School of Public Policy and Global Affairs (SPPGA) is a leading centre for innovation in governance and global public policy. The School is home to the Liu Institute for Global Issues…
Added 27 mins ago
SC
Community Connector & Community Learning Program Coordinator
Smithers Community Services Association
Smithers, BC
- Full-time
- Temporary
The Community Connector & Community Learning Program Coordinator is a unique, integrated position that combines community connection, volunteer coordination, and community learning…
Added 57 mins ago
Dietary Aide -Repost
Winnipeg Regional Health Authority
MB · Vita, MB
Under the direction of the Site Coordinator or Supervisor ‐ Nutrition and Food Services, Cook 2 or Cook 1, the Dietary Aide is responsible for the completion of assigned tasks in relation…
Added 1 hour ago
Program Coordinator
Bayshore
Mississauga, ON
To provide administrative program and billing support to the Direct Care program for all Bayshore contracted and private pharmaceutical products and services. To complete all billing,…
Added 1 hour ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The MRO Coordinator is a detail-oriented storekeeper with inventory and warehouse management experience applying proven MRO best practices in an industrial environment. The Coordinator is…
Added 1 hour ago
ML
FSQA Coordinator (Overnights)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
As a member of the facility’s FSQA team, the FSQA Coordinator supports the execution of Food Safety and Quality Assurance programs, including environmental monitoring, pre-operational…
Added 1 hour ago
CO
Emergency Communications Operator
City of Windsor
Windsor, ON
- Full-time
Reporting to the Emergency Communications Coordinator, this position will use various forms of communication media, and will be expected to answer to, process and organize fire service…
Added 1 hour ago
KC
Logistics Coordinator
Kadant Carmanah
Surrey, BC
- Full-time
Reporting to the Logistics Manager, the Logistics Coordinator is responsible for coordinating day-to-day transportation, shipping, and customs activities for domestic, cross-border, and…
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
Computer literacy, including experience with Microsoft Office programs, Brightspace (D2L) or other learning management systems, and clinical documentation programs such as CompTracker.
Added 1 hour ago
KF
Project Coordinator
Korn Ferry
Toronto, ON
- $85,000 to $105,000 CAD / year
- Full-time
Coordinate with Administrative Office Manager and other Project Coordinators for all expected visitors to greet guests and ensure meeting room space is available
Added 1 hour ago
G
Calibration & Maintenance Technician
Gastops
Ottawa, ON
- Full-time
…health management in the aviation, energy, marine, industrial and transportation industries. Gastops’ products and services add value throughout the life cycle of complex critical equipment…
Added 1 hour ago
MU
Administrative Coordinator
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Maintain databases and tracking systems for visitor requests, partnership proposals, and program inquiries.
Added 1 hour ago
MU
Administrative Student Affairs Coordinator
McGill University
Sherbrooke, QC
- Full-time
Receives and provides detailed information and explanations to students. Controls enrolment in courses. Participates in the organization of admissions and registration. Prepares, examines…
Added 1 hour ago
MU
Administrative Student Affairs Coordinator
McGill University
Sherbrooke, QC
- Full-time
Under the supervision of the Student Affairs Supervisor, the Administrative Student Affairs Coordinator provides comprehensive administrative and operational support for postgraduate…
Added 1 hour ago
OV
Relief Coordinator, Food Services - Part Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Part-time
Proficient computer skills, including MS Office and data base management systems; experience with CBORD is preferred
Added 1 hour ago
BH
Scheduling Coordinator
Bayshore HealthCare
Halifax, NS
- Full-time
The Scheduling Coordinator plays a crucial role in healthcare settings by ensuring that healthcare providers are scheduled effectively to meet the needs of clients. This involves a variety…
Added 1 hour ago
AL
Branch Care Coordinator
Air Liquide
Edmonton, AB
- Full-time
RHS Canada is currently recruiting a highly energetic and motivated Branch Care Coordinator in Edmonton, AB. The Branch Care Coordinator provides front facing customer support in the branch…
Added 1 hour ago
GC
Junior Administrative Coordinator
Gunnebo Canada
Burnaby, BC
- Full-time
Provide day-to-day administrative and front-office support to the branch.
Added 1 hour ago
GO
Victim and Witness Services Coordinator
Government of Saskatchewan
La Ronge, SK
- Full-time
The Victims Services Branch is seeking a highly skilled, self-confident, assertive and disciplined individual to work in the La Ronge Victim/Witness Services office in a permanent full-time…
Added 2 hours ago
UH
Clinical Coordinator
University Health Network
Toronto, ON
- Full-time
As an integral member of the Wallace McCain Centre, the Clinical Coordinator supports the clinical operations, coordination and ongoing development of the program. The role is responsible…
Added 2 hours ago
UO
Affirming Policy Coordinator
University of Manitoba
Winnipeg, MB
- $50,086.4 to $69,833.4 CAD / year
- Full-time
The role also provides comprehensive administrative and operational support to the AIC office, including coordinating advisory council activities, maintaining records and databases,…
Added 2 hours ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
Added 2 hours ago
Property Tax & Finance Coordinator
Human Resources
Middlesex Centre, ON
As a member of the Corporate Services team, the Property Tax & Finance Coordinator administers all aspects of property tax collection and accounts receivable processing and provides…
Added 2 hours ago
MB
Transportation Coordinator, Wednesday-Saturday or Sunday-Wednesday 12:00pm-10pm
Martin Brower
Calgary, AB
- Full-time
The Transportation Coordinator role supports the Transportation department with administrative tasks. He or she supports planning the hourly workforce while nurturing an environment that…
Added 2 hours ago
A
Project Coordinator
Amico
Mississauga, ON
- Full-time
In the role of Project Coordinator, you will be responsible to coordinate the flow of information on a project, obtain pricing for changes and assist the Project Manager with the budgeting,…

Numeris

Customer Success Technical Coordinator - Bilingual (FR/EN)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Posting language: English
Posted: Oct 30, 2026

Original job description

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing

day-to-day technical support, recurring reporting and data support, and customer success coordination.

The role provides front-line technical support for Numeris products, including troubleshooting common

application, Windows, file, access and permissions issues, while escalating more complex technical problems when

required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,

process-driven reporting and analytical deliverables.

The position also provides operational support across Customer Success, including client onboarding, ticket

coordination and account administration.

What You Will Do

Technical & Product Support

Provide administrative and coordination support for sales initiatives as required.
Provide first-line technical support to clients using Instar and other Numeris products
Manage, investigate and respond to incoming technical support tickets.
Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
Reproduce and document technical issues to assist with investigation and escalation.
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Maintain clear ticket documentation, solutions and troubleshooting information
Identify recurring technical issues and contribute to improvements in documentation and support processes. .

Reporting & Insights Support

Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
Prepare and update established client and internal reports using documented processes and templates.
Run routine reports associated with established reporting schedules.
Perform quality assurance checks to ensure reporting outputs are accurate and complete.
Maintain recurring reporting schedules and ensure deliverables are completed on time.
Prepare charts, tables and standardized data outputs for the Insights Analyst.
Assist with data preparation and validation for client presentations, reports and other Customer Success deliverables.
Handle routine data and reporting requests where an established methodology or process already exists.
Maintain documentation for recurring reporting processes.
Provide coverage for established reporting activities when the Insights Analyst is unavailable.
Develop working knowledge of Numeris data, NLogic products and audience measurement concepts

Customer Success Operations

Coordinate client onboarding and offboarding activities, including product access and user setup.
Assist with client account and user administration.
Administer client entitlements using established internal systems and processes.
Monitor and triage incoming customer support requests and route requests to the appropriate team member.
Track outstanding requests and follow up to ensure timely resolution.
Maintain and update client-facing and internal support documentation.
Provide backup coverage for routine client inquiries.
Assist with basic product training and guidance when required.
Support User Acceptance Testing (UAT) for product updates and releases.
Coordinate with Customer Success, Product, Research and other teams to resolve client requests

What You Have

College diploma, degree or higher in Marketing, Communications, Business or related field
1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Experience providing software or application support is an asset.
Experience working with data, reports or recurring analytical processes is an asset.
Media, broadcasting, advertising or audience measurement experience is an asset, not required.

Technical Skills And Industry Knowledge

Strong general Windows computer skills.
Good understanding of files, folders, file paths and file management.
Basic understanding of user access and file/folder permissions.
Comfortable troubleshooting software applications.
Able to interpret documented error codes and follow established troubleshooting procedures.
Able to clearly document technical problems and steps taken to resolve them.
Comfortable learning Numeris products and internal systems

Reporting & Data

Intermediate Microsoft Excel skills.
Comfortable working with structured datasets, spreadsheets and recurring reports.
Strong attention to detail and accuracy.
Read, interpret and validate data to identify trends, unusual results and potential data quality issues.
Ability to follow documented reporting processes consistently.
Experience with Power BI or other reporting tools is an asset, not a requirement.

Customer Success

Strong organizational and time-management skills.
Able to manage multiple support tickets, reporting deadlines and operational requests simultaneously.
Strong written and verbal communication skills.
Demonstrate strong client service skills, providing professional, responsive and solution-focused support while ensuring a positive client experience.
Able to translate technical concepts into straightforward language

Language

Fluency in English and French, written and spoken, is required

What's in it for you?

An evolutionary journey in the audience measurement and data space; work on exciting projects, add value & make a positive impact to our Company.
Benefits package, group savings and retirement program. (Health and Dental employer paid premiums).
Hybrid Work: on-site office in Toronto and work from home as required per the role.
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply).
Continuous learning and development via Percipio, our Learning Management System.
Be part of additional programs such as MentorMe, which helps our employee’s network, and grow within the organization.
Leadership Training offerings for new and emerging leaders.
Culture of great teams, coworkers and supportive leadership.
Perkopolis: Participation in a program that provides exclusive discounts on products and services to employees. Perks include shopping discounts, movie tickets, services, event/show tickets and much more!

Values

Stronger Together

We succeed through collaboration with each other and with the industry. Unity drives our impact.

Innovation With Intent

We embrace change and challenge convention. Our innovation is purposeful, driven by insights, guided by strategy, and focused on delivering meaningful future-proofed solutions.

We Before Me

We put shared goals at the centre of how we work. By supporting one another, sharing accountability, and valuing diverse perspectives, we create an environment where people contribute fully and teams achieve more together.

Excellence In Motion

We pursue continuous improvement in everything we do, from our processes to our time to market. With a growth mindset and a commitment to excellence, we bring solutions to life with precision and purpose.

Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

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More about this job

Responsibilities

Provide first-line technical support for Numeris products, troubleshoot and document client issues, and coordinate tickets and escalations. Prepare recurring reports and data outputs, support client onboarding and account administration, and coordinate customer requests across internal teams.

Requirements

Requires a college diploma, degree, or higher in marketing, communications, business, or a related field, along with 1–3 years of relevant customer, technical, data, or reporting support experience. Candidates must be fluent in written and spoken English and French, have strong Windows and intermediate Excel skills, and demonstrate clear communication, organization, and attention to detail.

Skills

Bilingual English and French
Technical Support
Customer Success
Windows Troubleshooting
Software Application Support
Ticket Management
Microsoft Excel
Data Reporting
Data Validation
Quality Assurance
Client Onboarding
Account Administration
User Access and Permissions
Technical Documentation
Client Communication
Time Management

Benefits

Health and Dental Insurance
Group Savings Program
Retirement Program
Hybrid Work
Education Reimbursement
Learning and Development
Mentorship Program
Leadership Training
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Instar
NLogic
Microsoft Excel
Power BI
Windows
Technical Support
Customer Success
Audience Measurement
Broadcasting
Market Research
Data Reporting
Dashboards
Structured Datasets
Data Preparation
Data Validation
Quality Assurance
Troubleshooting
Error Codes
File Management
User Access
File and Folder Permissions
Support Tickets
Client Onboarding
Account Administration
User Acceptance Testing
Reporting Processes
Client Presentations
Advertising
Bilingual English and French

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