Find work in Canada.

542,985 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
VP
Canadian Business Immigration Lawyer
Vialto Partners
Vancouver, BC · Montreal, QC
- Full-time
Added 10 mins ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
May provide basic research, maintenance, administration and/or support of systems/applications
Added 26 mins ago
GW
Analyst, Risk Advisory
George Weston Limited
Toronto, ON
- Full-time
As the Analyst, Risk Advisory, you will work directly with our clients to aid in the scoping, planning, execution, and final delivery of our value-add engagements, liaising with a variety…
Added 26 mins ago
Total Rewards Analyst - Maternity Leave Replacement
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Compensation Analyst supports the development, implementation, and administration of the company’s total rewards programs. In this role, you will help ensure our compensation offering…
Added 26 mins ago
L
Senior Product Manager
Liferaft
Remote, Canada
- Full-time
- Remote
Customer & Market Research: Conduct user research, analyze industry trends, and engage with customers to identify opportunities and pain points.
Added 26 mins ago
Budget Analyst
Government of Alberta
AB
As a Budget Analyst, you will play an important role in supporting the ministry’s budget planning, forecasting, and financial analysis. Reporting to the Coordinator, Budget and Forecasting,…
Added 56 mins ago
R
RCI-ROCG-43883 Legal Analyst
Rangam
Mississauga, ON
- $33 to $35 CAD / hour
- Contract
We are seeking a Legal Analyst with a strong background in commercial contract management, drafting, reviewing, and negotiation.
Added 56 mins ago
SS
Business Analyst, Assistant Vice President
State Street
Toronto, ON
- Full-time
The Business Analyst , AVP has responsibility to support the Canada CEO and head of Canada Relationship Management (RM) by: building and maintaining executive reporting and presentations,…
Added 1 hour ago
YO
CRE - Marketing Analyst
YFK Office Lease
Toronto, ON
- Full-time
Role Description The CRE – Marketing Analyst is a full-time, on-site role based in the Greater Toronto Area, Canada. This role is responsible for analyzing market data, tenant trends, and…
Added 1 hour ago
LO
Analyst (Legal Counsel)
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
Reporting to the General Counsel to the Standing Joint Committee for the Scrutiny of Regulations, the Analyst (Legal Counsel) is responsible for providing legal advice to the Joint…
Added 1 hour ago
M
Talent & Rewards Consulting Analyst
Mercer
Toronto, ON
- Other
As a Compensation Analyst in the Workforce and Rewards practice, you will work with a broad range of clients and industries in a stimulating environment, participating as an integral member…
Added 1 hour ago
M
Marketing Data Analyst
MDG
Oakville, ON
- Full-time
We are looking for a motivated and analytical Marketing Data Analyst to join our growing team in Oakville, ON. This role focuses on using data, statistical analysis, and AI-powered tools to…
Added 2 hours ago
MH
Supervised Lead Therapist - Markham
Monarch House
Markham, ON
- Part-time
The Supervised Lead Therapist is responsible for assisting the supervising Sr. Behaviour Consultant/Behaviour Analyst (BCBA/RBA) with the implementation of assessments, program development…
Added 2 hours ago
T
Actuarial Analyst II
TD
Montreal, QC
- Full-time
Added 2 hours ago
SG
FIC Font Office Dev Analyst
Societe Generale
Montreal, QC
- Full-time
As a real-time Market Risk Dev and Support Analyst within GBTO/PRE/CFI, you will meet the needs of our traders in the fixed income markets. Your daily mission includes:
Added 2 hours ago
HA
Senior Data Analyst
HR Associates
Toronto, ON
- Temporary
We are currently recruiting an experienced Senior Data Analyst for our client in the public sector, for up to 12 months.
Added 2 hours ago
Information Systems Analyst
Hatch
Mississauga, ON
The Project Information Management group is seeking an Information Management Analyst new graduate with interests in Technology & Innovation, Digital Delivery and Advanced Data Management.…
Added 2 hours ago
Forward Deployed Detection and Response Consultant, Cyber Defence, National Security, Mandiant
Google
Ottawa, ON
3 years of experience in SOC analyst, malware research, threat hunting, or similar roles, working with EDR and SIEM technologies.
Added 2 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 2 hours ago
TG
Process Analyst Student Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
The Process Analyst Intern will be responsible for governance and support of the delivery processes. This includes acting as primary liaison for support, providing domain expertise and…
Added 2 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 2 hours ago
TO
Cyber Security Analyst 1
The Ottawa Hospital
Ottawa, ON
- Temporary
The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and…
Added 2 hours ago
R
Payroll Analyst (part time)
Raise
Calgary, AB
- Part-time
Raise is currently hiring a Payroll Analyst - Time on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 2 hours ago
B
Contract Payroll Analyst
Brunel
Calgary, AB
- $43 to $53 CAD / hour
- Contract
Brunel is currently seeking a Contract Payroll Analyst to support a Human Resources team in Calgary. Reporting to the Payroll Manager, you will bring a strong payroll background and help…
Added 3 hours ago
Q-
MONTRÉAL [HYBRID] - Production CSIRT Analyst Level III
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC
- Full-time
We are looking for a Production CSIRT Analyst Level III to work with one of our clients.

Numeris

Customer Success Technical Coordinator - Bilingual (FR/EN)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Posting language: English
Posted: Oct 30, 2026

Original job description

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing

day-to-day technical support, recurring reporting and data support, and customer success coordination.

The role provides front-line technical support for Numeris products, including troubleshooting common

application, Windows, file, access and permissions issues, while escalating more complex technical problems when

required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,

process-driven reporting and analytical deliverables.

The position also provides operational support across Customer Success, including client onboarding, ticket

coordination and account administration.

What You Will Do

Technical & Product Support

Provide administrative and coordination support for sales initiatives as required.
Provide first-line technical support to clients using Instar and other Numeris products
Manage, investigate and respond to incoming technical support tickets.
Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
Reproduce and document technical issues to assist with investigation and escalation.
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Maintain clear ticket documentation, solutions and troubleshooting information
Identify recurring technical issues and contribute to improvements in documentation and support processes. .

Reporting & Insights Support

Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
Prepare and update established client and internal reports using documented processes and templates.
Run routine reports associated with established reporting schedules.
Perform quality assurance checks to ensure reporting outputs are accurate and complete.
Maintain recurring reporting schedules and ensure deliverables are completed on time.
Prepare charts, tables and standardized data outputs for the Insights Analyst.
Assist with data preparation and validation for client presentations, reports and other Customer Success deliverables.
Handle routine data and reporting requests where an established methodology or process already exists.
Maintain documentation for recurring reporting processes.
Provide coverage for established reporting activities when the Insights Analyst is unavailable.
Develop working knowledge of Numeris data, NLogic products and audience measurement concepts

Customer Success Operations

Coordinate client onboarding and offboarding activities, including product access and user setup.
Assist with client account and user administration.
Administer client entitlements using established internal systems and processes.
Monitor and triage incoming customer support requests and route requests to the appropriate team member.
Track outstanding requests and follow up to ensure timely resolution.
Maintain and update client-facing and internal support documentation.
Provide backup coverage for routine client inquiries.
Assist with basic product training and guidance when required.
Support User Acceptance Testing (UAT) for product updates and releases.
Coordinate with Customer Success, Product, Research and other teams to resolve client requests

What You Have

College diploma, degree or higher in Marketing, Communications, Business or related field
1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Experience providing software or application support is an asset.
Experience working with data, reports or recurring analytical processes is an asset.
Media, broadcasting, advertising or audience measurement experience is an asset, not required.

Technical Skills And Industry Knowledge

Strong general Windows computer skills.
Good understanding of files, folders, file paths and file management.
Basic understanding of user access and file/folder permissions.
Comfortable troubleshooting software applications.
Able to interpret documented error codes and follow established troubleshooting procedures.
Able to clearly document technical problems and steps taken to resolve them.
Comfortable learning Numeris products and internal systems

Reporting & Data

Intermediate Microsoft Excel skills.
Comfortable working with structured datasets, spreadsheets and recurring reports.
Strong attention to detail and accuracy.
Read, interpret and validate data to identify trends, unusual results and potential data quality issues.
Ability to follow documented reporting processes consistently.
Experience with Power BI or other reporting tools is an asset, not a requirement.

Customer Success

Strong organizational and time-management skills.
Able to manage multiple support tickets, reporting deadlines and operational requests simultaneously.
Strong written and verbal communication skills.
Demonstrate strong client service skills, providing professional, responsive and solution-focused support while ensuring a positive client experience.
Able to translate technical concepts into straightforward language

Language

Fluency in English and French, written and spoken, is required

What's in it for you?

An evolutionary journey in the audience measurement and data space; work on exciting projects, add value & make a positive impact to our Company.
Benefits package, group savings and retirement program. (Health and Dental employer paid premiums).
Hybrid Work: on-site office in Toronto and work from home as required per the role.
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply).
Continuous learning and development via Percipio, our Learning Management System.
Be part of additional programs such as MentorMe, which helps our employee’s network, and grow within the organization.
Leadership Training offerings for new and emerging leaders.
Culture of great teams, coworkers and supportive leadership.
Perkopolis: Participation in a program that provides exclusive discounts on products and services to employees. Perks include shopping discounts, movie tickets, services, event/show tickets and much more!

Values

Stronger Together

We succeed through collaboration with each other and with the industry. Unity drives our impact.

Innovation With Intent

We embrace change and challenge convention. Our innovation is purposeful, driven by insights, guided by strategy, and focused on delivering meaningful future-proofed solutions.

We Before Me

We put shared goals at the centre of how we work. By supporting one another, sharing accountability, and valuing diverse perspectives, we create an environment where people contribute fully and teams achieve more together.

Excellence In Motion

We pursue continuous improvement in everything we do, from our processes to our time to market. With a growth mindset and a commitment to excellence, we bring solutions to life with precision and purpose.

Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

Apply About employer

More about this job

Responsibilities

Provide first-line technical support for Numeris products, troubleshoot and document client issues, and coordinate tickets and escalations. Prepare recurring reports and data outputs, support client onboarding and account administration, and coordinate customer requests across internal teams.

Requirements

Requires a college diploma, degree, or higher in marketing, communications, business, or a related field, along with 1–3 years of relevant customer, technical, data, or reporting support experience. Candidates must be fluent in written and spoken English and French, have strong Windows and intermediate Excel skills, and demonstrate clear communication, organization, and attention to detail.

Skills

Bilingual English and French
Technical Support
Customer Success
Windows Troubleshooting
Software Application Support
Ticket Management
Microsoft Excel
Data Reporting
Data Validation
Quality Assurance
Client Onboarding
Account Administration
User Access and Permissions
Technical Documentation
Client Communication
Time Management

Benefits

Health and Dental Insurance
Group Savings Program
Retirement Program
Hybrid Work
Education Reimbursement
Learning and Development
Mentorship Program
Leadership Training
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Instar
NLogic
Microsoft Excel
Power BI
Windows
Technical Support
Customer Success
Audience Measurement
Broadcasting
Market Research
Data Reporting
Dashboards
Structured Datasets
Data Preparation
Data Validation
Quality Assurance
Troubleshooting
Error Codes
File Management
User Access
File and Folder Permissions
Support Tickets
Client Onboarding
Account Administration
User Acceptance Testing
Reporting Processes
Client Presentations
Advertising
Bilingual English and French

Report this job