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Added 7 mins ago
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Senior Finance Analyst, Operations Finance & Analytics
Napoleon
Barrie, ON
- Full-time
…systems (Microsoft Dynamics 365 preferred), working knowledge of Power BI or other business intelligence tools is an…
Added 22 mins ago
NB
Chief Data Analyst
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Business Acumen, Confidentiality, Data Cleansing, Data pipeline, Data Structures, Data Visualization, Database Design, Detail-oriented, Diversity & Inclusion, Exploratory…
Added 22 mins ago
RI
Costing Analyst
Richardson International
Winnipeg, MB
- Full-time
Experience with AI-enabled productivity and automation tools, such as Microsoft Copilot and Power Automate, or a demonstrated aptitude for leveraging emerging technologies to improve…
Added 37 mins ago
JI
Junior Data Analyst
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
As a Jr. Data Analyst (Crewing), you will support the development of reliable data assets that help teams make informed decisions, improve processes, and solve complex business challenges.…
Added 37 mins ago
C
Project Analyst Co-op- Winter 2027
CIBC
Toronto, ON
- Full-time
…through data, insights, and continuous improvement. As a Data Analyst Co-op, you’ll contribute to the ongoing evolution of CIBC’s Enterprise Project and Portfolio Management system,…
Added 52 mins ago
C
Associate Business Systems Analyst
Co-operators
Calgary, AB · Guelph, ON · Regina, SK
- Full-time
As the Associate Business Systems Analyst, you will analyze business and user needs, document requirements, define system specifications, and support the delivery of technology solutions…
Added 1 hour ago
EC
Accounting Analyst - Hybrid
Encore Canada
Brampton, ON
- Full-time
Experience with Power BI, business intelligence tools, reporting platforms, or data visualization solutions is preferred.
Added 1 hour ago
CT
Senior BI Analyst
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Oakville, ON · Toronto, ON
- Full-time
As a Senior BI Analyst, you will play a key role in transforming data into actionable business insights. You will work across the full analytics lifecycle, partnering with business…
Added 1 hour ago
AL
Contract & Sales Analyst
Air Liquide
Calgary, AB · AB · Coquitlam, BC · Richmond, BC · Winnipeg, MB
- Full-time
Air Liquide Canada is seeking a Contract & Sales Analyst to join our team, specifically supporting the Life Sciences division with a focus on Healthcare / Medical Gases.
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
HA
Senior Data Analyst
HR Associates
Toronto, ON
- Temporary
We are currently recruiting an experienced Senior Data Analyst for our client in the public sector, for up to 12 months.
Added 1 hour ago
SI
Data Analyst
Spait Infotech
Canada
- Full-time
Analyze large datasets to identify trends, patterns, and business insights.
Added 1 hour ago
D&
Financial Analyst, Commercial FP&A
Day & Ross
Somerville, NB
- Full-time
Experience with Power BI or a comparable business intelligence platform
Added 1 hour ago
Information Systems Analyst
Hatch
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…better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly…
Added 2 hours ago
Sr. Tech. Strategy Analyst
Rogers Communications
Toronto, ON
The Senior Technology Strategy Analyst will be responsible for supporting Technology Strategy in all aspects of long-term strategic planning initiatives. This role is suited to a…
Added 2 hours ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 2 hours ago
SG
Senior Analyst, Analytics & Insights (12-Month Contract)
Scotia Global Asset Management
Toronto, ON
- Contract
The Senior Analyst, Analytics & Insights is responsible for designing, developing, and maintaining dashboards, reports, and data solutions that deliver actionable insights to support…
Added 2 hours ago
PC
Business Analyst IT (Co-op)
Powerex Corp.
Vancouver, BC
- Full-time
- Temporary
Powerex Corp., the wholly owned energy marketing subsidiary of BC Hydro, currently has a 4-month co-op position for a Business Analyst to join our IT team with a focus on project and…
Added 2 hours ago
N
Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,
Added 3 hours ago
RS
Senior Analyst, Ecommerce & Digital
Rogers Sports & Media
Mississauga, ON
- Full-time
Senior Analyst, Ecommerce & Digital Analytics
Added 3 hours ago
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PLM DATA ANALYST
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Quebec, QC
- Contract
We are looking for an experienced PLM Data Analyst to support product data management, data quality, governance, and digital transformation initiatives.
Added 3 hours ago
Analyst, Marketing - Strategy and Business Intelligence
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Analyst, Marketing - Strategy and Business Intelligence, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have…
Added 3 hours ago
N
Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,
Added 3 hours ago
LM
Strategic Analyst
Lockheed Martin
Ottawa, ON
- Full-time
The Strategic Analyst supports the delivery of the executive priorities, governance activities, and stakeholder engagements that contribute to organizational effectiveness and business…
Added 3 hours ago
MD
Data Analyst - Management Analyst 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
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As a Data Analyst at PERA, you will collect, validate, analyze, and report on data used across the organization to support business operations, strategic planning, and decision-making. This…

Numeris

Customer Success Technical Coordinator - Bilingual (FR/EN)

Toronto, ON, Canada

$55,000 - $65,000 a year · Full-time

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Job details

Pay: $55,000 - $65,000 a year
Job type: Full-time
Experience: 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Posting language: English
Posted: Oct 30, 2026

Original job description

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing

day-to-day technical support, recurring reporting and data support, and customer success coordination.

The role provides front-line technical support for Numeris products, including troubleshooting common

application, Windows, file, access and permissions issues, while escalating more complex technical problems when

required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,

process-driven reporting and analytical deliverables.

The position also provides operational support across Customer Success, including client onboarding, ticket

coordination and account administration.

\nWhat you will do

Technical & Product Support

Provide administrative and coordination support for sales initiatives as required.
Provide first-line technical support to clients using Instar and other Numeris products
Manage, investigate and respond to incoming technical support tickets.
Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
Reproduce and document technical issues to assist with investigation and escalation.
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Maintain clear ticket documentation, solutions and troubleshooting information
Identify recurring technical issues and contribute to improvements in documentation and support processes. .

Reporting & Insights Support:

Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
Prepare and update established client and internal reports using documented processes and templates.
Run routine reports associated with established reporting schedules.
Perform quality assurance checks to ensure reporting outputs are accurate and complete.
Maintain recurring reporting schedules and ensure deliverables are completed on time.
Prepare charts, tables and standardized data outputs for the Insights Analyst.
Assist with data preparation and validation for client presentations, reports and other Customer Success deliverables.
Handle routine data and reporting requests where an established methodology or process already exists.
Maintain documentation for recurring reporting processes.
Provide coverage for established reporting activities when the Insights Analyst is unavailable.
Develop working knowledge of Numeris data, NLogic products and audience measurement concepts

Customer Success Operations:

Coordinate client onboarding and offboarding activities, including product access and user setup.
Assist with client account and user administration.
Administer client entitlements using established internal systems and processes.
Monitor and triage incoming customer support requests and route requests to the appropriate team member.
Track outstanding requests and follow up to ensure timely resolution.
Maintain and update client-facing and internal support documentation.
Provide backup coverage for routine client inquiries.
Assist with basic product training and guidance when required.
Support User Acceptance Testing (UAT) for product updates and releases.
Coordinate with Customer Success, Product, Research and other teams to resolve client requests

What you have

College diploma, degree or higher in Marketing, Communications, Business or related field
1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Experience providing software or application support is an asset.
Experience working with data, reports or recurring analytical processes is an asset.
Media, broadcasting, advertising or audience measurement experience is an asset, not required.

Technical Skills and Industry Knowledge:

Strong general Windows computer skills.
Good understanding of files, folders, file paths and file management.
Basic understanding of user access and file/folder permissions.
Comfortable troubleshooting software applications.
Able to interpret documented error codes and follow established troubleshooting procedures.
Able to clearly document technical problems and steps taken to resolve them.
Comfortable learning Numeris products and internal systems

Reporting & Data

Intermediate Microsoft Excel skills.
Comfortable working with structured datasets, spreadsheets and recurring reports.
Strong attention to detail and accuracy.
Read, interpret and validate data to identify trends, unusual results and potential data quality issues.
Ability to follow documented reporting processes consistently.
Experience with Power BI or other reporting tools is an asset, not a requirement.

Customer Success

Strong organizational and time-management skills.
Able to manage multiple support tickets, reporting deadlines and operational requests simultaneously.
Strong written and verbal communication skills.
Demonstrate strong client service skills, providing professional, responsive and solution-focused support while ensuring a positive client experience.
Able to translate technical concepts into straightforward language

Language

Fluency in English and French, written and spoken, is required

What's in it for you?

An evolutionary journey in the audience measurement and data space; work on exciting projects, add value & make a positive impact to our Company.
Benefits package, group savings and retirement program. (Health and Dental employer paid premiums).
Hybrid Work: on-site office in Toronto and work from home as required per the role.
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply).
Continuous learning and development via Percipio, our Learning Management System.
Be part of additional programs such as MentorMe, which helps our employee’s network, and grow within the organization.
Leadership Training offerings for new and emerging leaders.
Culture of great teams, coworkers and supportive leadership.
Perkopolis: Participation in a program that provides exclusive discounts on products and services to employees. Perks include shopping discounts, movie tickets, services, event/show tickets and much more!

$55,000 - $65,000 a year

The indicated pay range reflects the salary range established by Numeris for this role. Actual offers may vary based on relevant skills, qualifications, experience, and training. This range serves as a general guideline for compensation discussions.

Values

Stronger Together:

We succeed through collaboration with each other and with the industry. Unity drives our impact.

Innovation with Intent:

We embrace change and challenge convention. Our innovation is purposeful, driven by insights, guided by strategy, and focused on delivering meaningful future-proofed solutions.

We Before Me:

We put shared goals at the centre of how we work. By supporting one another, sharing accountability, and valuing diverse perspectives, we create an environment where people contribute fully and teams achieve more together.

Excellence in Motion:

We pursue continuous improvement in everything we do, from our processes to our time to market. With a growth mindset and a commitment to excellence, we bring solutions to life with precision and purpose.

Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

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More about this job

Responsibilities

The role involves providing front-line technical support for Numeris products and managing recurring data reporting and analytical deliverables. Additionally, the coordinator handles client onboarding, account administration, and ticket coordination to ensure high-quality customer success.

Requirements

Candidates must have a college diploma or degree in a relevant field and 1-3 years of experience in customer or technical support. Proficiency in English and French is required, along with strong Windows troubleshooting skills and intermediate Microsoft Excel proficiency.

Skills

Technical support
Customer success
Data reporting
Windows troubleshooting
Microsoft Excel
Client onboarding
Ticket management
Bilingual (English/French)
Analytical skills
Communication skills
Time management
Software configuration
Data validation
Quality assurance
Problem solving

Benefits

Health insurance
Dental insurance
Group savings and retirement program
Education reimbursement
Continuous learning and development
Mentorship program
Leadership training
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Technical Support
Windows
Microsoft Excel
Data Analysis
Reporting
Power BI
Client Onboarding
Account Administration
Troubleshooting
Audience Measurement
Broadcasting
Advertising
Instar
NLogic
User Acceptance Testing
Data Validation
Technical Documentation
Bilingual
Customer Service

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