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Added 2 hours ago
Distribution Analyst
CONA Services
Brampton, ON
…$78,500 annually. The starting base salary offered is based on market location and may vary depending on job-related knowledge, role complexity, skills, experience, and internal…
Added 2 hours ago
Distribution Analyst
CONA Services
Brampton, ON
…$78,500 annually. The starting base salary offered is based on market location and may vary depending on job-related knowledge, role complexity, skills, experience, and internal…
Added 3 hours ago
L
Senior Product Manager
Liferaft
Remote, Canada
- Full-time
- Remote
Product Line Strategy & Vision: Define and communicate a compelling product roadmap aligned with company goals and market needs.
Added 3 hours ago
SS
Business Analyst, Assistant Vice President
State Street
Toronto, ON
- Full-time
The Business Analyst , AVP has responsibility to support the Canada CEO and head of Canada Relationship Management (RM) by: building and maintaining executive reporting and presentations,…
Added 3 hours ago
YO
CRE - Marketing Analyst
YFK Office Lease
Toronto, ON
- Full-time
Role Description The CRE – Marketing Analyst is a full-time, on-site role based in the Greater Toronto Area, Canada. This role is responsible for analyzing market data, tenant trends, and…
Added 4 hours ago
M
Talent & Rewards Consulting Analyst
Mercer
Toronto, ON
- Other
Conduct market research and analysis to understand industry and organization-specific issues, including compensation and rewards trends, business strategy, corporate performance, and hiring…
Added 5 hours ago
TG
Process Analyst Student Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
The Process Analyst Intern will be responsible for governance and support of the delivery processes. This includes acting as primary liaison for support, providing domain expertise and…
Added 5 hours ago
N
Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Added 5 hours ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
ESG Materiality: Perform market research and peer benchmarking to help corporate clients identify and prioritize their long-term Environmental, Social, and Governance (ESG) risks.
Added 6 hours ago
Analyst, Marketing - Strategy and Business Intelligence
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Analyst, Marketing - Strategy and Business Intelligence, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have…
Added 6 hours ago
N
Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Added 7 hours ago
I-
Research Analys
IE - Career Portal
Canada
- Full-time
Career progression into Senior Research Analyst, Market Analyst, Business Analyst, Strategy Analyst, Investment Analyst, or Research Manager roles.
Added 8 hours ago
TG
Process Analyst Student Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
The Process Analyst Intern will be responsible for governance and support of the delivery processes. This includes acting as primary liaison for support, providing domain expertise and…
Added 11 hours ago
DI
Director of Qualitative Research
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Working closely with the Analyst, Managers and VP on their team, the Director of Qualitative Research / Senior Moderator provides essential support to their team to help execute and deliver…
Added 18 hours ago
MN
Client Data Analyst II
Mosaic North America
Toronto, ON
- Full-time
The Client Data Analyst II (analyst) position is responsible for partnering with our clients and teams to drive their initiatives with strategy, analytics and actionable insights,…
Added 18 hours ago
MN
Client Data Analyst II
Mosaic North America
Mississauga, ON
- Full-time
The Client Data Analyst II (analyst) position is responsible for partnering with our clients and teams to drive their initiatives with strategy, analytics and actionable insights,…
Added 18 hours ago
AC
Senior Actuarial Analyst, High Net Worth Pricing
Aviva Canada
Markham, ON
- Full-time
Analyze portfolio performance, customer behavior, and market trends to identify opportunities for pricing and product improvements.
Added 23 hours ago
D
Marketing Operations Analyst
D2L
Canada
- Full-time
The Marketing Operations Analyst is a business owner, administrator, and super user of the systems that power our marketing and revenue engine. The core of the role is business ownership…
Added 1 day ago
TG
Analyst, Market Insights Intern
TMX Group
Toronto, ON
- $25 to $29 CAD / hour
- Full-time
The Analyst, Market Insights Intern will be part data-scientist and part developer, with a keen curiosity about business. In this role, the Analyst will work at the intersection of business…
Added 1 day ago
Analyst or Associate, Investment Banking, Corporate Finance Advisory - Toronto, ON
Scotiabank
Toronto, ON
Scotiabank’s Corporate Finance Advisory team sits at the intersection of banking and capital markets. Our team advises corporate clients globally on capital structure, financing strategy,…
Added 1 day ago
NF
Senior Analyst, Strategy & Corporate Development (18-Month Contract)
Northbridge Financial
Toronto, ON
- Full-time
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As a Senior Analyst, Strategy & Corporate Development, you'll play a highly visible role helping drive strategic priorities across the organization. Acting as a trusted partner to senior…
Added 1 day ago
BC
Financial Analyst
BBA Consultants
Montreal, QC
- Full-time
Join BBA’s growing Strategic Advisory team and help clients make informed investment, transaction and strategy decisions across mining, power and renewable energy. You’ll combine rigorous…
Added 1 day ago
Marketing Operations Analyst
D2L
Canada
The Marketing Operations Analyst is a business owner, administrator, and super user of the systems that power our marketing and revenue engine. The core of the role is business ownership…
Added 1 day ago
B
BMO Capital Markets Quantitative Trading Analyst – 12–16 Month Co-op
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a leading, full-service North American-based financial services provider offering equity and debt underwriting, corporate lending and project financing, merger and…
Added 1 day ago
A
Investor Relations Specialist - Relocate to Saudi Arabia, Permanent Expat Relocation Package
aramco
Toronto, ON
- Full-time
You will have a minimum of 10 years’ experience in accounting, finance, strategy, equity research, fund management and/or investment banking, including financial analysis and capital…

Numeris

Customer Success Technical Coordinator - Bilingual (FR/EN)

Toronto, ON, Canada

$55,000 - $65,000 a year · Full-time

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Job details

Pay: $55,000 - $65,000 a year
Job type: Full-time
Experience: 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Posting language: English
Posted: Oct 30, 2026

Original job description

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing

day-to-day technical support, recurring reporting and data support, and customer success coordination.

The role provides front-line technical support for Numeris products, including troubleshooting common

application, Windows, file, access and permissions issues, while escalating more complex technical problems when

required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,

process-driven reporting and analytical deliverables.

The position also provides operational support across Customer Success, including client onboarding, ticket

coordination and account administration.

\nWhat you will do

Technical & Product Support

Provide administrative and coordination support for sales initiatives as required.
Provide first-line technical support to clients using Instar and other Numeris products
Manage, investigate and respond to incoming technical support tickets.
Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
Reproduce and document technical issues to assist with investigation and escalation.
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Maintain clear ticket documentation, solutions and troubleshooting information
Identify recurring technical issues and contribute to improvements in documentation and support processes. .

Reporting & Insights Support:

Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
Prepare and update established client and internal reports using documented processes and templates.
Run routine reports associated with established reporting schedules.
Perform quality assurance checks to ensure reporting outputs are accurate and complete.
Maintain recurring reporting schedules and ensure deliverables are completed on time.
Prepare charts, tables and standardized data outputs for the Insights Analyst.
Assist with data preparation and validation for client presentations, reports and other Customer Success deliverables.
Handle routine data and reporting requests where an established methodology or process already exists.
Maintain documentation for recurring reporting processes.
Provide coverage for established reporting activities when the Insights Analyst is unavailable.
Develop working knowledge of Numeris data, NLogic products and audience measurement concepts

Customer Success Operations:

Coordinate client onboarding and offboarding activities, including product access and user setup.
Assist with client account and user administration.
Administer client entitlements using established internal systems and processes.
Monitor and triage incoming customer support requests and route requests to the appropriate team member.
Track outstanding requests and follow up to ensure timely resolution.
Maintain and update client-facing and internal support documentation.
Provide backup coverage for routine client inquiries.
Assist with basic product training and guidance when required.
Support User Acceptance Testing (UAT) for product updates and releases.
Coordinate with Customer Success, Product, Research and other teams to resolve client requests

What you have

College diploma, degree or higher in Marketing, Communications, Business or related field
1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Experience providing software or application support is an asset.
Experience working with data, reports or recurring analytical processes is an asset.
Media, broadcasting, advertising or audience measurement experience is an asset, not required.

Technical Skills and Industry Knowledge:

Strong general Windows computer skills.
Good understanding of files, folders, file paths and file management.
Basic understanding of user access and file/folder permissions.
Comfortable troubleshooting software applications.
Able to interpret documented error codes and follow established troubleshooting procedures.
Able to clearly document technical problems and steps taken to resolve them.
Comfortable learning Numeris products and internal systems

Reporting & Data

Intermediate Microsoft Excel skills.
Comfortable working with structured datasets, spreadsheets and recurring reports.
Strong attention to detail and accuracy.
Read, interpret and validate data to identify trends, unusual results and potential data quality issues.
Ability to follow documented reporting processes consistently.
Experience with Power BI or other reporting tools is an asset, not a requirement.

Customer Success

Strong organizational and time-management skills.
Able to manage multiple support tickets, reporting deadlines and operational requests simultaneously.
Strong written and verbal communication skills.
Demonstrate strong client service skills, providing professional, responsive and solution-focused support while ensuring a positive client experience.
Able to translate technical concepts into straightforward language

Language

Fluency in English and French, written and spoken, is required

What's in it for you?

An evolutionary journey in the audience measurement and data space; work on exciting projects, add value & make a positive impact to our Company.
Benefits package, group savings and retirement program. (Health and Dental employer paid premiums).
Hybrid Work: on-site office in Toronto and work from home as required per the role.
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply).
Continuous learning and development via Percipio, our Learning Management System.
Be part of additional programs such as MentorMe, which helps our employee’s network, and grow within the organization.
Leadership Training offerings for new and emerging leaders.
Culture of great teams, coworkers and supportive leadership.
Perkopolis: Participation in a program that provides exclusive discounts on products and services to employees. Perks include shopping discounts, movie tickets, services, event/show tickets and much more!

$55,000 - $65,000 a year

The indicated pay range reflects the salary range established by Numeris for this role. Actual offers may vary based on relevant skills, qualifications, experience, and training. This range serves as a general guideline for compensation discussions.

Values

Stronger Together:

We succeed through collaboration with each other and with the industry. Unity drives our impact.

Innovation with Intent:

We embrace change and challenge convention. Our innovation is purposeful, driven by insights, guided by strategy, and focused on delivering meaningful future-proofed solutions.

We Before Me:

We put shared goals at the centre of how we work. By supporting one another, sharing accountability, and valuing diverse perspectives, we create an environment where people contribute fully and teams achieve more together.

Excellence in Motion:

We pursue continuous improvement in everything we do, from our processes to our time to market. With a growth mindset and a commitment to excellence, we bring solutions to life with precision and purpose.

Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

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More about this job

Responsibilities

The role involves providing front-line technical support for Numeris products and managing recurring data reporting and analytical deliverables. Additionally, the coordinator handles client onboarding, account administration, and ticket coordination to ensure high-quality customer success.

Requirements

Candidates must have a college diploma or degree in a relevant field and 1-3 years of experience in customer or technical support. Proficiency in English and French is required, along with strong Windows troubleshooting skills and intermediate Microsoft Excel proficiency.

Skills

Technical support
Customer success
Data reporting
Windows troubleshooting
Microsoft Excel
Client onboarding
Ticket management
Bilingual (English/French)
Analytical skills
Communication skills
Time management
Software configuration
Data validation
Quality assurance
Problem solving

Benefits

Health insurance
Dental insurance
Group savings and retirement program
Education reimbursement
Continuous learning and development
Mentorship program
Leadership training
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Technical Support
Windows
Microsoft Excel
Data Analysis
Reporting
Power BI
Client Onboarding
Account Administration
Troubleshooting
Audience Measurement
Broadcasting
Advertising
Instar
NLogic
User Acceptance Testing
Data Validation
Technical Documentation
Bilingual
Customer Service

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