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Added 8 mins ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
Extensive knowledge of various sports, their rules and operations
Added 8 mins ago
FC
Torboy Transfer Station - Republic - TRANSFER STATION/RECYCLING OPERATOR
Ferry County Community Svc
Montreal, QC · Urban agglomeration of Montreal, QC
- Internship
This position is responsible for the safe operations of the Torboy Transfer Station and assisting the Solid Waste Coordinator with the administration and coordination of Recycling and…
Added 8 mins ago
TI
Volunteer
The Impact Ambassadors
Toronto, ON
- Full-time
…for students or young professionals in looking for hands-on…
Added 1 hour ago
TT
Coordonnateur / Coordonnatrice Service clientèle Exploitation Temps plein Marshalls - Carrefour de la Rive-Sud
The TJX Companies, Inc.
Boucherville, QC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 3 hours ago
AF
Logistics Coordinator
Action Force Transport
Brampton, ON
- Full-time
The Logistics Coordinator will be responsible for managing day-to-day transportation operations, from providing freight quotations and processing customer orders to planning, dispatching,…
Added 4 hours ago
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Director of Training and Prevention / Dir Child & Family Services
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Thorough and extensive knowledge and experience in child welfare programs and operations.
Added 6 hours ago
SW
Administration and Events Coordinator *email to apply*
Sport Wood Buffalo Association
Fort McMurray, AB
- Full-time
Position: Administration and Events Coordinator
Added 6 hours ago
TC
Customer Service Coordinator- Full Time - Dorval Oakville
TJX Companies
Oakville, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 8 hours ago
UO
Teaching and Learning Officer
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director, Business Operations, the Teaching and Learning Officer serves as the central coordinator for Gustavson’s teaching and learning portfolio and is the primary…
Added 9 hours ago
KE
RMA Coordinator
Kontron Europe
Boisbriand, QC
- Full-time
Do you want to be at the heart of Operations and Sales? Join Kontron Canada as an RMA Coordinator.
Added 10 hours ago
Production Shift Supervisor
Amrize
Saint-Constant, QC · St-Constant, Queb
Provide operational coverage for the Production Manager and Production Coordinator as required.
Added 11 hours ago
BC
Material Coordinator (Fabrication) - Industrial West
Bird Construction
Edmonton, AB · Nisku, AB
- Full-time
Minimum 5 years of experience in materials management, warehousing, logistics, or fabrication operations.
Added 11 hours ago
L
Project Coordinator, Heavy Civil - Future Opportunities
Ledcor
Edmonton, AB
- Full-time
We are seeking a skilled and experienced Heavy Civil Project Coordinator to manage and oversee all aspects of our ongoing heavy civil construction projects. In this role, you will be…
Added 12 hours ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Smiths Falls, ON · Perth, ON · Mississippi-Rideau Lakes Corps
- Part-time
Assist with overseeing the operations of the Christmas Kettle campaign including scheduling of staff and/or volunteers.
Added 12 hours ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
Extensive knowledge of various sports, their rules and operations
Added 12 hours ago
MB
Merchandising Coordinator/ Coordonnateur, Marchandisage
Maison Birks
Montreal, QC
- Full-time
Under the general direction of the Director of merchandising, Watches the Merchandising Coordinator supports day-to-day merchandising operations by managing product setup, order processing,…
Added 12 hours ago
SA
JR. COST ACCOUNTANT AND MATERIAL DATA COORDINATOR
Sika AG
Oakville, ON
- $55,000 to $60,000 CAD / year
- Full-time
The Jr. Cost accountant and material data- Coordinator is responsible for entering and maintaining information in the company’s Enterprise Resource Planning system (SAP) to ensure accuracy…
Added 14 hours ago
Rural Office Clerk - Janvier/Conklin Casual
Regional Municipality of Wood Buffalo
Conklin, AB · AB · Janvier, AB
Department/Branch: Indigenous & Rural Relations, Rural Operations
Added 14 hours ago
RS
Radio Traffic Coordinator- 6 Month Contract
Rogers Sports & Media
Vancouver, BC
- Full-time
The Traffic Coordinator is a key member of the Revenue Operations team at Rogers Sports & Media. They support radio sales by ensuring all ads are scheduled and delivered as ordered. The…
Added 14 hours ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Client Care Coordinator, Reproductive Mental Health
Added 14 hours ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…roles including as the agency’s Safety Officer, Continuity of Operations Coordinator, Title II ADA coordinator, and Workers Compensation…
Added 14 hours ago
SS
Operations Coordinator - Security services
Securiguard Services Ltd.
Barrie, ON
- Full-time
We're looking for a full-time Operations Coordinator to join our Onatrio Operations team in Barrie! In this role, you'll play a key part in keeping our operations running efficiently - from…
Added 15 hours ago
SH
Coordinator Food Services - NFS
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
The Coordinator – Food Services plans and oversees the operations of patient food services staff, including employee training, evaluation, scheduling and recruitment.
Added 15 hours ago
XT
Customer Account Coordinator
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
…Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job…
Added 15 hours ago
CL
Service & Parts Advisor
Charger Logistics Inc
Brampton, ON
- Full-time
Charger Logistics is looking for a Service & Parts Advisor to support the day-to-day operations of our truck and trailer maintenance shop based out of our Brampton location. The ideal…

Numeris

Customer Success Technical Coordinator - Bilingual (FR/EN)

Toronto, ON, Canada

$55,000 - $65,000 a year · Full-time

Apply About employer

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Job details

Pay: $55,000 - $65,000 a year
Job type: Full-time
Experience: 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Posting language: English
Posted: Oct 30, 2026

Original job description

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing

day-to-day technical support, recurring reporting and data support, and customer success coordination.

The role provides front-line technical support for Numeris products, including troubleshooting common

application, Windows, file, access and permissions issues, while escalating more complex technical problems when

required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,

process-driven reporting and analytical deliverables.

The position also provides operational support across Customer Success, including client onboarding, ticket

coordination and account administration.

\nWhat you will do

Technical & Product Support

Provide administrative and coordination support for sales initiatives as required.
Provide first-line technical support to clients using Instar and other Numeris products
Manage, investigate and respond to incoming technical support tickets.
Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
Reproduce and document technical issues to assist with investigation and escalation.
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Maintain clear ticket documentation, solutions and troubleshooting information
Identify recurring technical issues and contribute to improvements in documentation and support processes. .

Reporting & Insights Support:

Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
Prepare and update established client and internal reports using documented processes and templates.
Run routine reports associated with established reporting schedules.
Perform quality assurance checks to ensure reporting outputs are accurate and complete.
Maintain recurring reporting schedules and ensure deliverables are completed on time.
Prepare charts, tables and standardized data outputs for the Insights Analyst.
Assist with data preparation and validation for client presentations, reports and other Customer Success deliverables.
Handle routine data and reporting requests where an established methodology or process already exists.
Maintain documentation for recurring reporting processes.
Provide coverage for established reporting activities when the Insights Analyst is unavailable.
Develop working knowledge of Numeris data, NLogic products and audience measurement concepts

Customer Success Operations:

Coordinate client onboarding and offboarding activities, including product access and user setup.
Assist with client account and user administration.
Administer client entitlements using established internal systems and processes.
Monitor and triage incoming customer support requests and route requests to the appropriate team member.
Track outstanding requests and follow up to ensure timely resolution.
Maintain and update client-facing and internal support documentation.
Provide backup coverage for routine client inquiries.
Assist with basic product training and guidance when required.
Support User Acceptance Testing (UAT) for product updates and releases.
Coordinate with Customer Success, Product, Research and other teams to resolve client requests

What you have

College diploma, degree or higher in Marketing, Communications, Business or related field
1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Experience providing software or application support is an asset.
Experience working with data, reports or recurring analytical processes is an asset.
Media, broadcasting, advertising or audience measurement experience is an asset, not required.

Technical Skills and Industry Knowledge:

Strong general Windows computer skills.
Good understanding of files, folders, file paths and file management.
Basic understanding of user access and file/folder permissions.
Comfortable troubleshooting software applications.
Able to interpret documented error codes and follow established troubleshooting procedures.
Able to clearly document technical problems and steps taken to resolve them.
Comfortable learning Numeris products and internal systems

Reporting & Data

Intermediate Microsoft Excel skills.
Comfortable working with structured datasets, spreadsheets and recurring reports.
Strong attention to detail and accuracy.
Read, interpret and validate data to identify trends, unusual results and potential data quality issues.
Ability to follow documented reporting processes consistently.
Experience with Power BI or other reporting tools is an asset, not a requirement.

Customer Success

Strong organizational and time-management skills.
Able to manage multiple support tickets, reporting deadlines and operational requests simultaneously.
Strong written and verbal communication skills.
Demonstrate strong client service skills, providing professional, responsive and solution-focused support while ensuring a positive client experience.
Able to translate technical concepts into straightforward language

Language

Fluency in English and French, written and spoken, is required

What's in it for you?

An evolutionary journey in the audience measurement and data space; work on exciting projects, add value & make a positive impact to our Company.
Benefits package, group savings and retirement program. (Health and Dental employer paid premiums).
Hybrid Work: on-site office in Toronto and work from home as required per the role.
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply).
Continuous learning and development via Percipio, our Learning Management System.
Be part of additional programs such as MentorMe, which helps our employee’s network, and grow within the organization.
Leadership Training offerings for new and emerging leaders.
Culture of great teams, coworkers and supportive leadership.
Perkopolis: Participation in a program that provides exclusive discounts on products and services to employees. Perks include shopping discounts, movie tickets, services, event/show tickets and much more!

$55,000 - $65,000 a year

The indicated pay range reflects the salary range established by Numeris for this role. Actual offers may vary based on relevant skills, qualifications, experience, and training. This range serves as a general guideline for compensation discussions.

Values

Stronger Together:

We succeed through collaboration with each other and with the industry. Unity drives our impact.

Innovation with Intent:

We embrace change and challenge convention. Our innovation is purposeful, driven by insights, guided by strategy, and focused on delivering meaningful future-proofed solutions.

We Before Me:

We put shared goals at the centre of how we work. By supporting one another, sharing accountability, and valuing diverse perspectives, we create an environment where people contribute fully and teams achieve more together.

Excellence in Motion:

We pursue continuous improvement in everything we do, from our processes to our time to market. With a growth mindset and a commitment to excellence, we bring solutions to life with precision and purpose.

Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

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More about this job

Responsibilities

The role involves providing front-line technical support for Numeris products and managing recurring data reporting and analytical deliverables. Additionally, the coordinator handles client onboarding, account administration, and ticket coordination to ensure high-quality customer success.

Requirements

Candidates must have a college diploma or degree in a relevant field and 1-3 years of experience in customer or technical support. Proficiency in English and French is required, along with strong Windows troubleshooting skills and intermediate Microsoft Excel proficiency.

Skills

Technical support
Customer success
Data reporting
Windows troubleshooting
Microsoft Excel
Client onboarding
Ticket management
Bilingual (English/French)
Analytical skills
Communication skills
Time management
Software configuration
Data validation
Quality assurance
Problem solving

Benefits

Health insurance
Dental insurance
Group savings and retirement program
Education reimbursement
Continuous learning and development
Mentorship program
Leadership training
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Technical Support
Windows
Microsoft Excel
Data Analysis
Reporting
Power BI
Client Onboarding
Account Administration
Troubleshooting
Audience Measurement
Broadcasting
Advertising
Instar
NLogic
User Acceptance Testing
Data Validation
Technical Documentation
Bilingual
Customer Service

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