Find work in Canada.

591,788 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 8 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 8 mins ago
GO
Investment Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Investment Analyst supports the management and performance of the Province’s investment portfolios by overseeing investment transactions, conducting financial and credit analysis,…
Added 8 mins ago
SR
Business Analyst
Swim Recruiting
Vancouver, BC
- $70 to $85 CAD / hour
- Contract
6-month contract Business Analyst role with an enterprise organization investing into new lines of business.
Added 8 mins ago
T
Engineer I
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 mins ago
PO
Analyste d’affaires (FICO) - Business Analyst (FICO)
Port of Montreal
Montreal, QC
- Full-time
Reporting to the Head of Business Applications and Operational Performance, the FICO Business Analyst is responsible for planning, coordinating, and implementing SAP processes to support…
Added 8 mins ago
SS
Business Analyst
Soho Square Solutions
Montreal, QC
- Contract
Bachelor’s degree in computer science, Information Management, Data Science, Business Administration, Finance, or a related field.
Added 37 mins ago
R
Supply Chain Management Support Analyst
Raise
Calgary, AB
- Contract
Assess the requirements of internal and external customers to determine possible solutions to business issues and recommend enhancement/development of business processes.
Added 37 mins ago
A
Sr. SAP FI-CO Configuration Analyst : Toronto ON (Hybrid) : FTE
AceStack
Toronto, ON
- Full-time
Job Role : Sr. SAP FI-CO Configuration Analyst
Added 37 mins ago
MC
Senior Business Analyst, Proposal & SOW Writing (36143)
Myticas Consulting
Ottawa, ON
- Contract
Our client is looking for two senior Business Analysts to support the development of Statements of Work (SOWs), Task Authorizations (TAs), evaluation criteria and proposal/RFP documentation…
Added 37 mins ago
T
Senior Business Program Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 37 mins ago
NC
Business Analyst (12 month term)
NAV CANADA
Ottawa, ON
- Full-time
The Business Analyst plays a key role in the planning, organizing, business process analysis, requirements, development, acquisition, configuration, enhancements, implementation, and…
Added 37 mins ago
B
Insolvency Analyst, Court team, Personal Debt Solutions
BDO
Hamilton, ON · Niagara Falls, ON · Peterborough, ON
- Full-time
Our BDO office is looking for an Insolvency Analyst to join the Court team as part of the Personal Debt Solutions group. This is a new role, and the successful candidate will own the…
Added 1 hour ago
Workforce Planning Analyst
FortisBC
Burnaby, BC · Prince George, BC · Trail, BC
Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?
Added 1 hour ago
C
Senior Financial Analyst
Confidential
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an experienced Sr. Financial Analyst to support financial planning, reporting, and business decision-making for a Toronto, Ontario-based team. This role focuses on…
Added 1 hour ago
I
Business Analyst
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
Seeking a Senior Business Analyst with 10+ years of experience gathering and documenting business requirements, developing business cases, and leading business process improvement…
Added 1 hour ago
EJ
Associate Analyst - Financial Planning
Edward Jones
Mississauga, ON
- $77,000 to $127,000 CAD / year
- Full-time
The Canada Financial Planning team is seeking an Associate Analyst to support the development, maintenance, and delivery of financial planning advice and guidance for our Canadian business.…
Added 1 hour ago
RB
2027 Capital Markets, Global Markets, Winter Risk Solutions Group Analyst (8 Months)
Royal Bank of Canada
Toronto, ON
- Full-time
The Risk Solutions Group is a private-side client facing business that provides corporate and mid-market clients with interest rate hedging advisory and origination capabilities. This…
Added 1 hour ago
O
Senior Analyst, Lease Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Senior Analyst, Lease Accounting involves reviewing and interpreting lease documents to ensure accurate setup for billing tenants and verifying the accuracy of tenant recoveries during…
Added 1 hour ago
T
Senior Treasury Liquidity Measurement Analyst
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
M
Technology Program Management, Vice President
MUFG
Toronto, ON
- Full-time
· Prior business analyst experience and/or operational expertise preferred.
Added 1 hour ago
K
Sales Operations Analyst - Payward Services
Kraken
Remote, Canada
- Full-time
- Remote
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 1 hour ago
D
Analyst, Product administration
Desjardins
Levis, QC
- Full-time
As a product administration analyst, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You analyze and help…
Added 1 hour ago
SI
Business Analyst
Spait Infotech
Canada
- Full-time
Gather, analyze, and document business requirements from clients and stakeholders.
Added 1 hour ago
F
Workforce Planning Analyst
FortisBC
Trail, BC
- Full-time
Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

Numeris

Customer Success Technical Coordinator - Bilingual (FR/EN)

Canada

$55,000 - $65,000 a year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 - $65,000 a year
Job type: Full-time
Experience: 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing day-to-day technical support, recurring reporting and data support, and customer success coordination.

The role provides front-line technical support for Numeris products, including troubleshooting common application, Windows, file, access and permissions issues, while escalating more complex technical problems when required.

The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring, process-driven reporting and analytical deliverables. The position also provides operational support across Customer Success, including client onboarding, ticket coordination and account administration.

\nWhat you will do

Technical & Product Support

Provide administrative and coordination support for sales initiatives as required.
Provide first-line technical support to clients using Instar and other Numeris products
Manage, investigate and respond to incoming technical support tickets.
Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
Reproduce and document technical issues to assist with investigation and escalation.
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Maintain clear ticket documentation, solutions and troubleshooting information
Identify recurring technical issues and contribute to improvements in documentation and support processes. .

Reporting & Insights Support:

Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
Prepare and update established client and internal reports using documented processes and templates.
Run routine reports associated with established reporting schedules.
Perform quality assurance checks to ensure reporting outputs are accurate and complete.
Maintain recurring reporting schedules and ensure deliverables are completed on time.
Prepare charts, tables and standardized data outputs for the Insights Analyst.
Assist with data preparation and validation for client presentations, reports and other Customer Success deliverables.
Handle routine data and reporting requests where an established methodology or process already exists.
Maintain documentation for recurring reporting processes.
Provide coverage for established reporting activities when the Insights Analyst is unavailable.
Develop working knowledge of Numeris data, NLogic products and audience measurement concepts

Customer Success Operations:

Coordinate client onboarding and offboarding activities, including product access and user setup.
Assist with client account and user administration.
Administer client entitlements using established internal systems and processes.
Monitor and triage incoming customer support requests and route requests to the appropriate team member.
Track outstanding requests and follow up to ensure timely resolution.
Maintain and update client-facing and internal support documentation.
Provide backup coverage for routine client inquiries.
Assist with basic product training and guidance when required.
Support User Acceptance Testing (UAT) for product updates and releases.
Coordinate with Customer Success, Product, Research and other teams to resolve client requests

What you have

College diploma, degree or higher in Marketing, Communications, Business or related field
1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Experience providing software or application support is an asset.
Experience working with data, reports or recurring analytical processes is an asset.
Media, broadcasting, advertising or audience measurement experience is an asset, not required.

Technical Skills and Industry Knowledge:

Strong general Windows computer skills.
Good understanding of files, folders, file paths and file management.
Basic understanding of user access and file/folder permissions.
Comfortable troubleshooting software applications.
Able to interpret documented error codes and follow established troubleshooting procedures.
Able to clearly document technical problems and steps taken to resolve them.
Comfortable learning Numeris products and internal systems

Reporting & Data

Intermediate Microsoft Excel skills.
Comfortable working with structured datasets, spreadsheets and recurring reports.
Strong attention to detail and accuracy.
Read, interpret and validate data to identify trends, unusual results and potential data quality issues.
Ability to follow documented reporting processes consistently.
Experience with Power BI or other reporting tools is an asset, not a requirement.

Customer Success

Strong organizational and time-management skills.
Able to manage multiple support tickets, reporting deadlines and operational requests simultaneously.
Strong written and verbal communication skills.
Demonstrate strong client service skills, providing professional, responsive and solution-focused support while ensuring a positive client experience.
Able to translate technical concepts into straightforward language

Language

Fluency in English and French, written and spoken, is required

What's in it for you?

An evolutionary journey in the audience measurement and data space; work on exciting projects, add value & make a positive impact to our Company.
Benefits package, group savings and retirement program. (Health and Dental employer paid premiums).
3 weeks paid vacation.
Hybrid Work: on-site office in Toronto and work from home as required per the role.
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply).
Continuous learning and development via Percipio, our Learning Management System.
Be part of additional programs such as MentorMe, which helps our employee’s network, and grow within the organization.
Leadership Training offerings for new and emerging leaders.
Culture of great teams, coworkers and supportive leadership.
Perkopolis: Participation in a program that provides exclusive discounts on products and services to employees. Perks include shopping discounts, movie tickets, services, event/show tickets and much more!

$55,000 - $65,000 a year

The indicated pay range reflects the salary range established by Numeris for this role. Actual offers may vary based on relevant skills, qualifications, experience, and training. This range serves as a general guideline for compensation discussions.

Values

Stronger Together:

We succeed through collaboration with each other and with the industry. Unity drives our impact.

Innovation with Intent:

We embrace change and challenge convention. Our innovation is purposeful, driven by insights, guided by strategy, and focused on delivering meaningful future-proofed solutions.

We Before Me:

We put shared goals at the centre of how we work. By supporting one another, sharing accountability, and valuing diverse perspectives, we create an environment where people contribute fully and teams achieve more together.

Excellence in Motion:

We pursue continuous improvement in everything we do, from our processes to our time to market. With a growth mindset and a commitment to excellence, we bring solutions to life with precision and purpose.

Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

Apply About employer

More about this job

Responsibilities

The role involves providing front-line technical support for Numeris products and managing recurring data reporting and analytical deliverables. Additionally, the coordinator handles client onboarding, ticket administration, and cross-functional coordination to ensure high-quality customer service.

Requirements

Candidates must possess a college diploma or degree in a relevant field and 1-3 years of experience in customer or technical support. Proficiency in English and French, along with strong Windows troubleshooting and Microsoft Excel skills, is required.

Skills

Technical support
Customer success
Data analysis
Reporting
Windows troubleshooting
Microsoft Excel
Client onboarding
Ticket management
Communication skills
Time management
Bilingualism
Problem solving
Documentation
Software configuration
Quality assurance

Benefits

Health insurance
Dental insurance
Paid vacation
Group savings and retirement program
Education reimbursement
Continuous learning and development
Mentorship program
Leadership training
Shopping discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Technical Support
Data Analysis
Reporting
Windows
Microsoft Excel
Power BI
Instar
NLogic
Audience Measurement
Client Onboarding
Ticket Management
Troubleshooting
Quality Assurance
Account Administration
User Acceptance Testing
Broadcasting
Advertising
Marketing
Communications
Data Validation
Documentation
Bilingual
French
English
Hybrid Work
Professional Development
Mentorship
Leadership Training
Analytical Deliverables

Report this job