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Added 8 mins ago
A
Information Technology - Senior/Lead, Data Visualization Engineer, Product Business Technology
Aritzia
Vancouver, BC
- Full-time
The mission of the Product Business Technology department is to design, build, deliver, and operate scalable technology, data, analytics, and AI solutions that align with the strategic…
Added 8 mins ago
VI
Manager, Yardi and Financial Systems
Vital Infrastructure Property Trust
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
…Systems and Data. Financial Systems is responsible for the business ownership, configuration, support, controls, and ongoing improvement of key finance-related systems, including Yardi. The…
Added 8 mins ago
W
Senior Manager, Merchandising Planning
Walmart
Mississauga, ON
- Full-time
…The role leverages internal performance data, external market intelligence and consumer trends to challenge assumptions, identify growth opportunities and influence business…
Added 8 mins ago
AG
Search Lead
Adelphi Group
Toronto, ON
- Full-time
…technical performance, content, brand signals, and competitive intelligence into prioritized roadmaps and measurable business outcomes. Reporting to the Search Director, the Search Lead…
Added 8 mins ago
OG
Social Media Manager
Onni Group of Companies
Vancouver, BC
- Full-time
At Onni, you’ll learn from experienced professionals across every part of our business, take on real responsibility early, and have clear room to grow - whether your path is in commercial…
Added 8 mins ago
M
Sr. Specialist, Partner Rewards and Strategic Initiatives
Manulife
Toronto, ON
- Full-time
Deliver accurate and timely sales tracking, production reporting and program analytics, ensuring data integrity and effective support for business decision-making.
Added 23 mins ago
IF
Financial Performance Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Contribute to the development of financial forecasts, multi-year projections, and business scenarios for the Investments sector, identifying risks, opportunities, and performance levers;
Added 23 mins ago
D
Software Engineer Internship - Winter 2027
DataVisor
Remote, Canada
- $40,000 to $50,000 CAD / year
- Full-time
- Remote
…patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide guaranteed performance lift from…
Added 23 mins ago
D
Consultant, Analytic Insights
Deloitte
Toronto, ON
- Full-time
1+ year of relevant professional experience in analytics, data science, business intelligence, financial analysis, strategy, or related fields.
Added 23 mins ago
BS
Digital Marketing & Ecommerce Manager (French Asset)
Bilingual Source
Oshawa, ON · Greater Oshawa Metropolitan Area
- $85,000 to $95,000 CAD / year
- Contract
Experience with enterprise eCommerce, CRM, marketing automation, and business intelligence platforms.
Added 23 mins ago
Assistant Controller - PFC Canada
PACCAR
Mississauga, ON
Experience leveraging data analytics and business intelligence tools, including Sigma, Tableau, Power BI, and Power Pivot, to support financial analysis, forecasting, and decision-making is…
Added 23 mins ago
PG
Media Planner
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…client objectives, while ensuring that human insights drive business outcomes. You will be responsible for the full implementation of plans from strategic development to…
Added 23 mins ago
PF
Assistant Controller - PFC Canada
PACCAR Financial Corp.
Mississauga, ON
- Full-time
Experience leveraging data analytics and business intelligence tools, including Sigma, Tableau, Power BI, and Power Pivot, to support financial analysis, forecasting, and decision-making is…
Added 23 mins ago
JI
Bureau de la transformation numérique / Digital Transformation Office - Responsable de l’IA / AI Lead
JAM Industries
Baie-D'Urfé, QC
- Full-time
Stratégie : Concevoir la feuille de route de l’entreprise en matière d’intelligence artificielle et d’apprentissage automatique.
Added 39 mins ago
SL
Consultant, Risk Reporting & Insights
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Experience developing data models, dashboards and visualizations in business intelligence tools.
Added 39 mins ago
C
Senior Director, Communications
Cogeco
Burlington, ON · Montreal, QC
- Full-time
Reporting to the Chief Human Resources Officer as a core partner in driving business transformation and organizational alignment, you will direct enterprise-wide communications across North…
Added 54 mins ago
Data Engineer - Snowflake, dbtCore/Cloud, AWS
Aviva
Markham, ON
…platforms to build robust data pipelines and systems that power analytics and AI initiatives. In this role, you will contribute to the design and implementation of data solutions that…
Added 54 mins ago
IG
SAS Data Scientist
Insight Global
Toronto, ON
- Contract
…initiative focused on modernizing and migrating existing SAS-based analytics processes into Python. This individual will serve as a Python subject matter expert, helping guide technical…
Added 54 mins ago
TH
ASSOCIATE MERCHANT
The Home Depot Canada
Toronto, ON
- Full-time
…your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15%…
Added 1 hour ago
OG
Senior Creative Director
Onni Group of Companies
Vancouver, BC
- Full-time
At Onni, you’ll learn from experienced professionals across every part of our business, take on real responsibility early, and have clear room to grow - whether your path is in commercial…
Added 1 hour ago
Senior Director, Technology Risk Assessments
Scotiabank
Toronto, ON
…workflows and structured data, and progressive use of artificial intelligence (AI) and…
Added 1 hour ago
PowerBI Technical Lead
NTT DATA Services
Toronto, ON
Partner with Finance, data engineering, and platform teams to translate business requirements into robust reporting solutions.
Added 1 hour ago
C
Manager, Sales – Quebec City and Regions (Media Solution) (Telework/Hybrid)
CBC/Radio-Canada
Quebec, QC
- Full-time
Oversee the design and activation of strategic sales tools that leverage market intelligence and advanced analytics (Power BI, ThinkTV).
Added 1 hour ago
AR
Director, Marketing
ARS Responds Canada
Toronto, ON · North York, ON
- $125,000 to $150,000 CAD / year
- Full-time
…website and social media, regional and local-market marketing, business development enablement, market intelligence, performance measurement and industry events. The Director will also lead…
Added 1 hour ago
SF
Acquisition Marketing Manager
SickKids Foundation
Toronto, ON
- Full-time
Post-secondary education in business, marketing, fundraising, or a related discipline preferred; candidates with relevant professional experience and demonstrated success in acquisition or…

Numeris

Customer Success Technical Coordinator - Bilingual (FR/EN)

Canada

$55,000 - $65,000 a year · Full-time

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Job details

Pay: $55,000 - $65,000 a year
Job type: Full-time
Experience: 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing day-to-day technical support, recurring reporting and data support, and customer success coordination.

The role provides front-line technical support for Numeris products, including troubleshooting common application, Windows, file, access and permissions issues, while escalating more complex technical problems when required.

The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring, process-driven reporting and analytical deliverables. The position also provides operational support across Customer Success, including client onboarding, ticket coordination and account administration.

\nWhat you will do

Technical & Product Support

Provide administrative and coordination support for sales initiatives as required.
Provide first-line technical support to clients using Instar and other Numeris products
Manage, investigate and respond to incoming technical support tickets.
Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
Reproduce and document technical issues to assist with investigation and escalation.
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Maintain clear ticket documentation, solutions and troubleshooting information
Identify recurring technical issues and contribute to improvements in documentation and support processes. .

Reporting & Insights Support:

Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
Prepare and update established client and internal reports using documented processes and templates.
Run routine reports associated with established reporting schedules.
Perform quality assurance checks to ensure reporting outputs are accurate and complete.
Maintain recurring reporting schedules and ensure deliverables are completed on time.
Prepare charts, tables and standardized data outputs for the Insights Analyst.
Assist with data preparation and validation for client presentations, reports and other Customer Success deliverables.
Handle routine data and reporting requests where an established methodology or process already exists.
Maintain documentation for recurring reporting processes.
Provide coverage for established reporting activities when the Insights Analyst is unavailable.
Develop working knowledge of Numeris data, NLogic products and audience measurement concepts

Customer Success Operations:

Coordinate client onboarding and offboarding activities, including product access and user setup.
Assist with client account and user administration.
Administer client entitlements using established internal systems and processes.
Monitor and triage incoming customer support requests and route requests to the appropriate team member.
Track outstanding requests and follow up to ensure timely resolution.
Maintain and update client-facing and internal support documentation.
Provide backup coverage for routine client inquiries.
Assist with basic product training and guidance when required.
Support User Acceptance Testing (UAT) for product updates and releases.
Coordinate with Customer Success, Product, Research and other teams to resolve client requests

What you have

College diploma, degree or higher in Marketing, Communications, Business or related field
1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Experience providing software or application support is an asset.
Experience working with data, reports or recurring analytical processes is an asset.
Media, broadcasting, advertising or audience measurement experience is an asset, not required.

Technical Skills and Industry Knowledge:

Strong general Windows computer skills.
Good understanding of files, folders, file paths and file management.
Basic understanding of user access and file/folder permissions.
Comfortable troubleshooting software applications.
Able to interpret documented error codes and follow established troubleshooting procedures.
Able to clearly document technical problems and steps taken to resolve them.
Comfortable learning Numeris products and internal systems

Reporting & Data

Intermediate Microsoft Excel skills.
Comfortable working with structured datasets, spreadsheets and recurring reports.
Strong attention to detail and accuracy.
Read, interpret and validate data to identify trends, unusual results and potential data quality issues.
Ability to follow documented reporting processes consistently.
Experience with Power BI or other reporting tools is an asset, not a requirement.

Customer Success

Strong organizational and time-management skills.
Able to manage multiple support tickets, reporting deadlines and operational requests simultaneously.
Strong written and verbal communication skills.
Demonstrate strong client service skills, providing professional, responsive and solution-focused support while ensuring a positive client experience.
Able to translate technical concepts into straightforward language

Language

Fluency in English and French, written and spoken, is required

What's in it for you?

An evolutionary journey in the audience measurement and data space; work on exciting projects, add value & make a positive impact to our Company.
Benefits package, group savings and retirement program. (Health and Dental employer paid premiums).
3 weeks paid vacation.
Hybrid Work: on-site office in Toronto and work from home as required per the role.
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply).
Continuous learning and development via Percipio, our Learning Management System.
Be part of additional programs such as MentorMe, which helps our employee’s network, and grow within the organization.
Leadership Training offerings for new and emerging leaders.
Culture of great teams, coworkers and supportive leadership.
Perkopolis: Participation in a program that provides exclusive discounts on products and services to employees. Perks include shopping discounts, movie tickets, services, event/show tickets and much more!

$55,000 - $65,000 a year

The indicated pay range reflects the salary range established by Numeris for this role. Actual offers may vary based on relevant skills, qualifications, experience, and training. This range serves as a general guideline for compensation discussions.

Values

Stronger Together:

We succeed through collaboration with each other and with the industry. Unity drives our impact.

Innovation with Intent:

We embrace change and challenge convention. Our innovation is purposeful, driven by insights, guided by strategy, and focused on delivering meaningful future-proofed solutions.

We Before Me:

We put shared goals at the centre of how we work. By supporting one another, sharing accountability, and valuing diverse perspectives, we create an environment where people contribute fully and teams achieve more together.

Excellence in Motion:

We pursue continuous improvement in everything we do, from our processes to our time to market. With a growth mindset and a commitment to excellence, we bring solutions to life with precision and purpose.

Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

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More about this job

Responsibilities

The role involves providing front-line technical support for Numeris products and managing recurring data reporting and analytical deliverables. Additionally, the coordinator handles client onboarding, ticket administration, and cross-functional coordination to ensure high-quality customer service.

Requirements

Candidates must possess a college diploma or degree in a relevant field and 1-3 years of experience in customer or technical support. Proficiency in English and French, along with strong Windows troubleshooting and Microsoft Excel skills, is required.

Skills

Technical support
Customer success
Data analysis
Reporting
Windows troubleshooting
Microsoft Excel
Client onboarding
Ticket management
Communication skills
Time management
Bilingualism
Problem solving
Documentation
Software configuration
Quality assurance

Benefits

Health insurance
Dental insurance
Paid vacation
Group savings and retirement program
Education reimbursement
Continuous learning and development
Mentorship program
Leadership training
Shopping discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Technical Support
Data Analysis
Reporting
Windows
Microsoft Excel
Power BI
Instar
NLogic
Audience Measurement
Client Onboarding
Ticket Management
Troubleshooting
Quality Assurance
Account Administration
User Acceptance Testing
Broadcasting
Advertising
Marketing
Communications
Data Validation
Documentation
Bilingual
French
English
Hybrid Work
Professional Development
Mentorship
Leadership Training
Analytical Deliverables

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