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Added 13 mins ago
GW
Social Media Coordinator
Gowling WLG
Toronto, ON
- Full-time
We are seeking a creative, highly organized and digitally savvy Social Media Coordinator to help bring Gowling WLG’s brand, people and ideas to life across social media in Canada. As a…
Added 13 mins ago
GW
Social Media Coordinator
Gowling WLG
Waterloo, ON
- Full-time
We are seeking a creative, highly organized and digitally savvy Social Media Coordinator to help bring Gowling WLG’s brand, people and ideas to life across social media in Canada. As a…
Added 13 mins ago
GW
Social Media Coordinator
Gowling WLG
Ottawa, ON
- Full-time
We are seeking a creative, highly organized and digitally savvy Social Media Coordinator to help bring Gowling WLG’s brand, people and ideas to life across social media in Canada. As a…
Added 13 mins ago
GW
Social Media Coordinator
Gowling WLG
Hamilton, ON
- Full-time
We are seeking a creative, highly organized and digitally savvy Social Media Coordinator to help bring Gowling WLG’s brand, people and ideas to life across social media in Canada. As a…
Added 13 mins ago
TT
Merchandising Coordinator
The TJX Companies, Inc.
Lethbridge, AB
- Full-time
We’re looking for a HomeSense Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you…
Added 13 mins ago
E
Scheduling and Attendance Coordinator
Extendicare
Winnipeg, MB · LTC - Tuxedo Villa (Corydon Ave.)
- Full-time
Reporting to the Operations Manager, the Scheduling and Attendance Coordinator is responsible for maintaining work schedules, tracking time and attendance for all scheduled employees at a…
Added 13 mins ago
RM
Coordinator Meter Operations
Regional Municipality of Peel
Brampton, ON
- Other
As a key member of the Meter Operations team, the Coordinator Meter Operations oversees field staff, supports operational planning and budgeting activities, manages meter reading…
Added 28 mins ago
O
Market Sales Coordinator
OPENLANE
Moncton, NB · CAN - NB - Moncton (Moncton)
- $40,000 to $45,000 CAD / year
- Full-time
We are seeking a Market Sales Coordinator with experience in performing thorough vehicle condition assessments, detailed documentation, and automotive data entry. You will be part of an…
Added 28 mins ago
TC
Service Advisor
Toromont Cat
Sudbury, ON
- Full-time
…accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout…
Added 28 mins ago
TC
Service Advisor - Mining
Toromont Cat
Sudbury, ON
- Full-time
…accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout…
Added 28 mins ago
AC
Administrator Support
Aston Carter
Toronto, ON · East York, Ontario
- $40 to $50 CAD / hour
- Contract
Job Title: Project Administration Coordinator Manufacturing Plant TrialsJob Description
Added 43 mins ago
TR
Marketing And Communications Coordinator
Thompson Regional Airport
Thompson, MB
- Full-time
The Coordinator also supports the development of signage, wayfinding, and other public facing communications materials across TRAA, coordinating with Terminal Operations, Area 55, and other…
Added 43 mins ago
CP
Construction Coordinator
Contract Professionals Canada Inc.
Markham, ON
- Contract
Ensure compliance with all internal Company, external regulatory and municipal requirements, engaging internal and external stakeholders as needed.
Added 43 mins ago
Project Coordinator, Junior/Intermediate
WSP
Winnipeg, MB
…infrastructure, and the environment. As a Junior to Intermediate Project Coordinator, you will work alongside project managers and multidisciplinary professionals to keep projects…
Added 58 mins ago
TC
Retail Store Coordinator Full Time Winners - Royalty Crossing
TJX Canada – Winners, Marshalls, HomeSense
Charlottetown, PE
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 58 mins ago
BH
Facilities Management Coordinator
BC Hydro
Vancouver, BC
- $86,000 to $92,600 CAD / year
- Temporary
Plans, develops, and manages the facilities operations and maintenance program(s) for the Corporate and Field sites; assists in developing and implementing related policies, strategies,…
Added 1 hour ago
C
Health & Safety Coordinator
Cascades
Burnaby, BC
- Full-time
Apply now and join our team as the H&S Coordinator for our CR+ operations!
Added 1 hour ago
Administrative Associate
TELUS
Quebec, QC
Collaborate with the Coordinator to ensure smooth daily operations
Added 1 hour ago
N
Team Coordinator (aka Chief Acrobat) - Onsite Montreal
Nascent
Montreal, QC
- Full-time
You'll be the operational backbone of a high-output team - the person who makes everything around them run. As Team Coordinator you'll own a wide surface area: from recruiting and…
Added 1 hour ago
GW
Social Media Coordinator
Gowling WLG
Hamilton, ON
- Full-time
We are seeking a creative, highly organized and digitally savvy Social Media Coordinator to help bring Gowling WLG’s brand, people and ideas to life across social media in Canada. As a…
Added 1 hour ago
UO
Bachelor of Sustainability and EESC Graduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Charles E. Fipke Centre for Innovative Research (FIP)
- $4,981 to $5,713 CAD / month
- Full-time
…Student Development and Advising, Human Resources, Finance Operations Okanagan, Facilities Management and other faculties and schools…
Added 2 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Works in close partnership with the Director of Operations so that program plans and external commitments are aligned with internal operations, team capacity and site-level progress;
Added 2 hours ago
SH
Cook 1 - Repost
Southern Health-Santé Sud
Winkler, MB
- Full-time
Under the direction of the Manager - Nutrition & Food Services, Site Coordinator or Supervisor - Nutrition & Food Services, Manager ‐ Support Services or Designate, the Cook 1 is…
Added 2 hours ago
BF
Produce Food Safety Coordinator (12 month contract)
Bayshore Family Farms
Burlington, ON
- Full-time
We are seeking a detail-oriented and proactive Produce Food Safety Coordinator for a one-year contract position, with possibility of extension. The successful candidate will support the…
Added 2 hours ago
Cook 1 - Repost
Winnipeg Regional Health Authority
Winkler, MB
Under the direction of the Manager - Nutrition & Food Services, Site Coordinator or Supervisor - Nutrition & Food Services, Manager ‐ Support Services or Designate, the Cook 1 is…

Numeris

Customer Success Technical Coordinator - Bilingual (FR/EN)

Canada

$55,000 - $65,000 a year · Full-time

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Job details

Pay: $55,000 - $65,000 a year
Job type: Full-time
Experience: 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing day-to-day technical support, recurring reporting and data support, and customer success coordination.

The role provides front-line technical support for Numeris products, including troubleshooting common application, Windows, file, access and permissions issues, while escalating more complex technical problems when required.

The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring, process-driven reporting and analytical deliverables. The position also provides operational support across Customer Success, including client onboarding, ticket coordination and account administration.

\nWhat you will do

Technical & Product Support

Provide administrative and coordination support for sales initiatives as required.
Provide first-line technical support to clients using Instar and other Numeris products
Manage, investigate and respond to incoming technical support tickets.
Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
Reproduce and document technical issues to assist with investigation and escalation.
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Maintain clear ticket documentation, solutions and troubleshooting information
Identify recurring technical issues and contribute to improvements in documentation and support processes. .

Reporting & Insights Support:

Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
Prepare and update established client and internal reports using documented processes and templates.
Run routine reports associated with established reporting schedules.
Perform quality assurance checks to ensure reporting outputs are accurate and complete.
Maintain recurring reporting schedules and ensure deliverables are completed on time.
Prepare charts, tables and standardized data outputs for the Insights Analyst.
Assist with data preparation and validation for client presentations, reports and other Customer Success deliverables.
Handle routine data and reporting requests where an established methodology or process already exists.
Maintain documentation for recurring reporting processes.
Provide coverage for established reporting activities when the Insights Analyst is unavailable.
Develop working knowledge of Numeris data, NLogic products and audience measurement concepts

Customer Success Operations:

Coordinate client onboarding and offboarding activities, including product access and user setup.
Assist with client account and user administration.
Administer client entitlements using established internal systems and processes.
Monitor and triage incoming customer support requests and route requests to the appropriate team member.
Track outstanding requests and follow up to ensure timely resolution.
Maintain and update client-facing and internal support documentation.
Provide backup coverage for routine client inquiries.
Assist with basic product training and guidance when required.
Support User Acceptance Testing (UAT) for product updates and releases.
Coordinate with Customer Success, Product, Research and other teams to resolve client requests

What you have

College diploma, degree or higher in Marketing, Communications, Business or related field
1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Experience providing software or application support is an asset.
Experience working with data, reports or recurring analytical processes is an asset.
Media, broadcasting, advertising or audience measurement experience is an asset, not required.

Technical Skills and Industry Knowledge:

Strong general Windows computer skills.
Good understanding of files, folders, file paths and file management.
Basic understanding of user access and file/folder permissions.
Comfortable troubleshooting software applications.
Able to interpret documented error codes and follow established troubleshooting procedures.
Able to clearly document technical problems and steps taken to resolve them.
Comfortable learning Numeris products and internal systems

Reporting & Data

Intermediate Microsoft Excel skills.
Comfortable working with structured datasets, spreadsheets and recurring reports.
Strong attention to detail and accuracy.
Read, interpret and validate data to identify trends, unusual results and potential data quality issues.
Ability to follow documented reporting processes consistently.
Experience with Power BI or other reporting tools is an asset, not a requirement.

Customer Success

Strong organizational and time-management skills.
Able to manage multiple support tickets, reporting deadlines and operational requests simultaneously.
Strong written and verbal communication skills.
Demonstrate strong client service skills, providing professional, responsive and solution-focused support while ensuring a positive client experience.
Able to translate technical concepts into straightforward language

Language

Fluency in English and French, written and spoken, is required

What's in it for you?

An evolutionary journey in the audience measurement and data space; work on exciting projects, add value & make a positive impact to our Company.
Benefits package, group savings and retirement program. (Health and Dental employer paid premiums).
3 weeks paid vacation.
Hybrid Work: on-site office in Toronto and work from home as required per the role.
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply).
Continuous learning and development via Percipio, our Learning Management System.
Be part of additional programs such as MentorMe, which helps our employee’s network, and grow within the organization.
Leadership Training offerings for new and emerging leaders.
Culture of great teams, coworkers and supportive leadership.
Perkopolis: Participation in a program that provides exclusive discounts on products and services to employees. Perks include shopping discounts, movie tickets, services, event/show tickets and much more!

$55,000 - $65,000 a year

The indicated pay range reflects the salary range established by Numeris for this role. Actual offers may vary based on relevant skills, qualifications, experience, and training. This range serves as a general guideline for compensation discussions.

Values

Stronger Together:

We succeed through collaboration with each other and with the industry. Unity drives our impact.

Innovation with Intent:

We embrace change and challenge convention. Our innovation is purposeful, driven by insights, guided by strategy, and focused on delivering meaningful future-proofed solutions.

We Before Me:

We put shared goals at the centre of how we work. By supporting one another, sharing accountability, and valuing diverse perspectives, we create an environment where people contribute fully and teams achieve more together.

Excellence in Motion:

We pursue continuous improvement in everything we do, from our processes to our time to market. With a growth mindset and a commitment to excellence, we bring solutions to life with precision and purpose.

Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

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More about this job

Responsibilities

The role involves providing front-line technical support for Numeris products and managing recurring data reporting and analytical deliverables. Additionally, the coordinator handles client onboarding, ticket administration, and cross-functional coordination to ensure high-quality customer service.

Requirements

Candidates must possess a college diploma or degree in a relevant field and 1-3 years of experience in customer or technical support. Proficiency in English and French, along with strong Windows troubleshooting and Microsoft Excel skills, is required.

Skills

Technical support
Customer success
Data analysis
Reporting
Windows troubleshooting
Microsoft Excel
Client onboarding
Ticket management
Communication skills
Time management
Bilingualism
Problem solving
Documentation
Software configuration
Quality assurance

Benefits

Health insurance
Dental insurance
Paid vacation
Group savings and retirement program
Education reimbursement
Continuous learning and development
Mentorship program
Leadership training
Shopping discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Technical Support
Data Analysis
Reporting
Windows
Microsoft Excel
Power BI
Instar
NLogic
Audience Measurement
Client Onboarding
Ticket Management
Troubleshooting
Quality Assurance
Account Administration
User Acceptance Testing
Broadcasting
Advertising
Marketing
Communications
Data Validation
Documentation
Bilingual
French
English
Hybrid Work
Professional Development
Mentorship
Leadership Training
Analytical Deliverables

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