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Added 10 mins ago
AA
Project Management Analyst
August Advisors
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Project Management Analyst will play a key role at August Advisors, working at the intersection of alternative asset management, capital raising, and operational execution. The role…
Added 56 mins ago
S
DCN Project Cost Analyst
SLB
Calgary, AB
- Full-time
SLB is seeking a motivated Cost Controller to support our Data Center infrastructure solutions business.
Added 56 mins ago
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DCN Project Controls System Analyst
SLB
Calgary, AB
- Full-time
The Project Controls System Analyst supports the Project Controls organization by administering, configuring, integrating, and continuously improving the digital toolset and data workflows…
Added 1 hour ago
Investment Analyst
Department of Finance
Winnipeg, MB
The Investment Analyst supports the management and performance of the Province’s investment portfolios by overseeing investment transactions, conducting financial and credit analysis,…
Added 1 hour ago
F饭
Marketing Business Systems Analyst
Fantuan 饭团
Toronto, ON
- Full-time
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Added 1 hour ago
IG
Sr. Product Owner
Insight Global
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- $70 to $75 CAD / hour
- Full-time
Strong knowledge of cloud web services: Handling integration between modern web services and legacy platforms
Added 2 hours ago
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Privacy and Security Analyst, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health…
Added 2 hours ago
PH
Project Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
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Added 2 hours ago
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Financial Analyst, Physician Compensation
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Vancouver, BC
- Full-time
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Added 2 hours ago
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Business Credit Analyst
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Nanaimo, BC · Victoria, BC
- Full-time
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Added 2 hours ago
MM
Trade Compliance Analyst
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Delta, BC
- Full-time
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Added 2 hours ago
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Project Leader (Systems Analyst) - Competition ID: 4882
Kwantlen Polytechnic University
Surrey, BC
- Full-time
We are currently seeking a Project Leader (Systems Analyst) to join our Office of the Registrar team.
Added 2 hours ago
FS
Senior Risk Analyst
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
High level skills in using data analytics and visualization technologies and tools (e.g. Python, MS Excel, MS SQL, MS Access, PowerBI) to manipulate large data sets to analyze, test,…
Added 2 hours ago
C
Applications Support Sr Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 3 hours ago
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Investment Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Investment Analyst supports the management and performance of the Province’s investment portfolios by overseeing investment transactions, conducting financial and credit analysis,…
Added 3 hours ago
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Manager, Business Analyst - CHAPS / High-Value Payments
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Toronto, ON
- Full-time
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Added 3 hours ago
Amazon Finance Rotational Program (AFRP) - Operations Finance, Early Career - 2027
Amazon
Toronto, ON
…you join, you’re part of something big: building products or services that reach millions and shaping how people live, work, and connect every day. This is where your ideas turn into real…
Added 3 hours ago
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Supply Chain Management Support Analyst
Raise
Calgary, AB
- Contract
Reporting to the Team Lead, SCM Support Services, the SCM Support Analyst will provide Supply Chain Management related application and process support to all internal and external clients.…
Added 3 hours ago
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Senior Broadcast Technologist (T & I) (On-site)
Radio-Canada
Toronto, ON
- Full-time
…the cutting edge of media and broadcast technology from cloud services to video-over-IP. Or, you may be an industry or technical analyst elsewhere seeking an opportunity to join a…
Added 3 hours ago
UO
Billing Analyst, Medical Clinic
University of Calgary
Calgary, AB
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Added 3 hours ago
NC
Business Analyst (12 month term)
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Ottawa, ON
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The Business Analyst advises and assists clients in support of system enhancements and technology roadmaps for applications, infrastructure, and services while contributing to the…
Added 3 hours ago
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Insolvency Analyst, Court team, Personal Debt Solutions
BDO
Hamilton, ON · Niagara Falls, ON · Peterborough, ON
- Full-time
Our BDO office is looking for an Insolvency Analyst to join the Court team as part of the Personal Debt Solutions group. This is a new role, and the successful candidate will own the…
Added 3 hours ago
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Lead HR Technology Business Analyst
OpenText
Waterloo, ON
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…experience technology every day. As a Lead HR Technology Business Analyst, you’ll help shape and optimize solutions across Recruiting, Onboarding, and HR Shared Services, turning business…
Added 4 hours ago
C
Regulatory Risk Analyst (Capital Compliance)
Collabera
Toronto, ON · Greater Toronto Area, Canada
- $70 to $73.5 CAD / hour
- Contract
We are seeking an experienced Regulatory Capital Compliance Analyst with a strong background in financial services, credit risk, and regulatory reporting. The successful candidate will…
Added 4 hours ago
EJ
Associate Analyst - Financial Planning
Edward Jones
Mississauga, ON
- $77,000 to $127,000 CAD / year
- Full-time
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors…

Numeris

Customer Success Technical Coordinator - Bilingual (FR/EN)

Canada

$55,000 - $65,000 a year · Full-time

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Job details

Pay: $55,000 - $65,000 a year
Job type: Full-time
Experience: 1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

The Bilingual Customer Success Technical Coordinator is a versatile member of the Customer Success team, providing day-to-day technical support, recurring reporting and data support, and customer success coordination.

The role provides front-line technical support for Numeris products, including troubleshooting common application, Windows, file, access and permissions issues, while escalating more complex technical problems when required.

The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring, process-driven reporting and analytical deliverables. The position also provides operational support across Customer Success, including client onboarding, ticket coordination and account administration.

\nWhat you will do

Technical & Product Support

Provide administrative and coordination support for sales initiatives as required.
Provide first-line technical support to clients using Instar and other Numeris products
Manage, investigate and respond to incoming technical support tickets.
Troubleshoot documented product errors and error codes using established support procedures and knowledge resources.
Troubleshoot basic Windows-related issues, including file locations, folder structures, application settings, user access and permissions
Assist clients with basic installation, configuration, access and software-related issues where established support procedures exist
Reproduce and document technical issues to assist with investigation and escalation.
Work closely with the Technical Support Analyst to provide coverage and coordinate resolution of client issues
Maintain clear ticket documentation, solutions and troubleshooting information
Identify recurring technical issues and contribute to improvements in documentation and support processes. .

Reporting & Insights Support:

Work directly with the Customer Success Insights Analyst to support recurring reports, dashboards and analytical deliverables.
Prepare and update established client and internal reports using documented processes and templates.
Run routine reports associated with established reporting schedules.
Perform quality assurance checks to ensure reporting outputs are accurate and complete.
Maintain recurring reporting schedules and ensure deliverables are completed on time.
Prepare charts, tables and standardized data outputs for the Insights Analyst.
Assist with data preparation and validation for client presentations, reports and other Customer Success deliverables.
Handle routine data and reporting requests where an established methodology or process already exists.
Maintain documentation for recurring reporting processes.
Provide coverage for established reporting activities when the Insights Analyst is unavailable.
Develop working knowledge of Numeris data, NLogic products and audience measurement concepts

Customer Success Operations:

Coordinate client onboarding and offboarding activities, including product access and user setup.
Assist with client account and user administration.
Administer client entitlements using established internal systems and processes.
Monitor and triage incoming customer support requests and route requests to the appropriate team member.
Track outstanding requests and follow up to ensure timely resolution.
Maintain and update client-facing and internal support documentation.
Provide backup coverage for routine client inquiries.
Assist with basic product training and guidance when required.
Support User Acceptance Testing (UAT) for product updates and releases.
Coordinate with Customer Success, Product, Research and other teams to resolve client requests

What you have

College diploma, degree or higher in Marketing, Communications, Business or related field
1–3 years of experience in customer support, technical support, customer success, data/reporting operations, or a similar role.
Experience providing software or application support is an asset.
Experience working with data, reports or recurring analytical processes is an asset.
Media, broadcasting, advertising or audience measurement experience is an asset, not required.

Technical Skills and Industry Knowledge:

Strong general Windows computer skills.
Good understanding of files, folders, file paths and file management.
Basic understanding of user access and file/folder permissions.
Comfortable troubleshooting software applications.
Able to interpret documented error codes and follow established troubleshooting procedures.
Able to clearly document technical problems and steps taken to resolve them.
Comfortable learning Numeris products and internal systems

Reporting & Data

Intermediate Microsoft Excel skills.
Comfortable working with structured datasets, spreadsheets and recurring reports.
Strong attention to detail and accuracy.
Read, interpret and validate data to identify trends, unusual results and potential data quality issues.
Ability to follow documented reporting processes consistently.
Experience with Power BI or other reporting tools is an asset, not a requirement.

Customer Success

Strong organizational and time-management skills.
Able to manage multiple support tickets, reporting deadlines and operational requests simultaneously.
Strong written and verbal communication skills.
Demonstrate strong client service skills, providing professional, responsive and solution-focused support while ensuring a positive client experience.
Able to translate technical concepts into straightforward language

Language

Fluency in English and French, written and spoken, is required

What's in it for you?

An evolutionary journey in the audience measurement and data space; work on exciting projects, add value & make a positive impact to our Company.
Benefits package, group savings and retirement program. (Health and Dental employer paid premiums).
3 weeks paid vacation.
Hybrid Work: on-site office in Toronto and work from home as required per the role.
Education Reimbursement: For those wishing to pursue additional professional development, funding up to $1000 per year is offered (some conditions apply).
Continuous learning and development via Percipio, our Learning Management System.
Be part of additional programs such as MentorMe, which helps our employee’s network, and grow within the organization.
Leadership Training offerings for new and emerging leaders.
Culture of great teams, coworkers and supportive leadership.
Perkopolis: Participation in a program that provides exclusive discounts on products and services to employees. Perks include shopping discounts, movie tickets, services, event/show tickets and much more!

$55,000 - $65,000 a year

The indicated pay range reflects the salary range established by Numeris for this role. Actual offers may vary based on relevant skills, qualifications, experience, and training. This range serves as a general guideline for compensation discussions.

Values

Stronger Together:

We succeed through collaboration with each other and with the industry. Unity drives our impact.

Innovation with Intent:

We embrace change and challenge convention. Our innovation is purposeful, driven by insights, guided by strategy, and focused on delivering meaningful future-proofed solutions.

We Before Me:

We put shared goals at the centre of how we work. By supporting one another, sharing accountability, and valuing diverse perspectives, we create an environment where people contribute fully and teams achieve more together.

Excellence in Motion:

We pursue continuous improvement in everything we do, from our processes to our time to market. With a growth mindset and a commitment to excellence, we bring solutions to life with precision and purpose.

Numeris is an equal opportunity employer

We are committed to creating an accessible environment for all our employees and foster a culture that focuses on diversity, equity, inclusion and belonging. We believe that a diverse workforce helps everyone contribute in meaningful ways towards our shared success.

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More about this job

Responsibilities

The role involves providing front-line technical support for Numeris products and managing recurring data reporting and analytical deliverables. Additionally, the coordinator handles client onboarding, ticket administration, and cross-functional coordination to ensure high-quality customer service.

Requirements

Candidates must possess a college diploma or degree in a relevant field and 1-3 years of experience in customer or technical support. Proficiency in English and French, along with strong Windows troubleshooting and Microsoft Excel skills, is required.

Skills

Technical support
Customer success
Data analysis
Reporting
Windows troubleshooting
Microsoft Excel
Client onboarding
Ticket management
Communication skills
Time management
Bilingualism
Problem solving
Documentation
Software configuration
Quality assurance

Benefits

Health insurance
Dental insurance
Paid vacation
Group savings and retirement program
Education reimbursement
Continuous learning and development
Mentorship program
Leadership training
Shopping discounts

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Technical Support
Data Analysis
Reporting
Windows
Microsoft Excel
Power BI
Instar
NLogic
Audience Measurement
Client Onboarding
Ticket Management
Troubleshooting
Quality Assurance
Account Administration
User Acceptance Testing
Broadcasting
Advertising
Marketing
Communications
Data Validation
Documentation
Bilingual
French
English
Hybrid Work
Professional Development
Mentorship
Leadership Training
Analytical Deliverables

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