Care Services Specialist
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- A minimum of 2-3 years of experience in a Customer Service role.
- Posting language
- English
- Posted
Original job description
A Career with Purpose and Heart
YOU LOVE COMING TO WORK. GROW AND DEVELOP WITH US, DOING WHAT YOU LOVE.
Happier Aging Philosophy
At Nurse Next Door, we believe that getting older doesn’t have to feel sad or helpless. Instead, aging should be celebrated. That’s what we call Happier Aging. We bring Happier Aging to everyone: ourselves, our team, our community and the world. Happier Aging starts with you.
Caregiving as a Career
We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: a career that is respected, valued and offers personal professional growth opportunities.
Caregiving as a Career starts with our People Promise, entered in the belief that you can thrive at work and have fun along the way. This is what we are all about.
We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.
We’re looking for Care Services Scheduling Specialists to join our team. In this role, you’ll answer inbound calls from Caregivers and Clients, scheduling Client visits with Caregivers.
We are looking to hire awesome team members with flexibility to work evenings and weekends.
What We Offer
Requests for accommodation due to a disability or any other protected characteristic can be made throughout the recruitment process and during employment.
YOU LOVE COMING TO WORK. GROW AND DEVELOP WITH US, DOING WHAT YOU LOVE.
Happier Aging Philosophy
At Nurse Next Door, we believe that getting older doesn’t have to feel sad or helpless. Instead, aging should be celebrated. That’s what we call Happier Aging. We bring Happier Aging to everyone: ourselves, our team, our community and the world. Happier Aging starts with you.
Caregiving as a Career
We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: a career that is respected, valued and offers personal professional growth opportunities.
Caregiving as a Career starts with our People Promise, entered in the belief that you can thrive at work and have fun along the way. This is what we are all about.
We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.
We’re looking for Care Services Scheduling Specialists to join our team. In this role, you’ll answer inbound calls from Caregivers and Clients, scheduling Client visits with Caregivers.
We are looking to hire awesome team members with flexibility to work evenings and weekends.
What We Offer
- Flexible Dental & Medical Health Benefits
- Personal and Health Spending Accounts
- Competitive base salary & full time hours
- Profit-sharing bonus plan
- Employee recognition and fun!
- Growth and development
- Deliver WOW Customer Service in every interaction with Clients, Caregivers and Franchise teams, exceeding service standards and call hold times.
- Utilize the Alayacare platform for scheduling, follow established workflows and processes, and establish communication channels to promote efficiency and drive accurate data for business insights.
- Ensure all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start time.
- Schedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client, and complete required documentation.
- Respond to Caregiver questions regarding schedules and visit offers.
- Update Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our system.
- Resolve Franchise Partner issues with operational excellence in mind.
- Be an active team member and contribute to process improvement initiatives.
- Provide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or less.
- A minimum of 2-3 years of experience in a Customer Service role.
- Strong organizational skills with a proven ability to manage many ongoing tasks.
- Adaptability to changing schedules and priorities.
- Excellent verbal and written communication skills.
- A professional and friendly attitude to quickly develop rapport with clients over the phone.
Requests for accommodation due to a disability or any other protected characteristic can be made throughout the recruitment process and during employment.
More about this job
Responsibilities
Schedule client visits with caregivers using the AlayaCare platform, find suitable caregiver-client matches, and maintain accurate service documentation. Handle high-volume inbound calls, respond to schedule questions, monitor visit clock-ins, urgently escalate no-shows, and resolve operational issues while supporting process improvements.
Requirements
Requires 2–3 years of customer service experience, strong organizational skills, and the ability to manage multiple ongoing tasks while adapting to changing schedules and priorities. Candidates should have excellent verbal and written communication skills and a professional, friendly manner when building rapport with clients by phone.
Skills
- Customer Service
- Scheduling
- Organization
- Time Management
- Adaptability
- Verbal Communication
- Written Communication
- Relationship Building
- Call Handling
- Documentation
- Problem Resolution
- Process Improvement
- Caregiver Coordination
- Client Service
Benefits
- Dental and Medical Health Benefits
- Personal and Health Spending Accounts
- Competitive Base Salary
- Full-Time Hours
- Profit-Sharing Bonus Plan
- Employee Recognition
- Growth and Development
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Administrative
- Social Services
Keywords
- Home Health Care
- Caregiving
- Happier Aging
- Customer Service
- Client Visits
- Caregiver Scheduling
- AlayaCare
- Scheduling Platform
- Inbound Calls
- Call Hold Times
- Visit Clock-Ins
- No-Show Escalation
- Caregiver-Client Matching
- Service Documentation
- Client Contacts
- Franchise Partner Support
- Operational Workflows
- Data Accuracy
- Process Improvement
- Evening Availability
- Weekend Availability