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Added 9 mins ago
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Senior Representative - Inside Sales
Wesco
Kitchener, ON
- Full-time
As a Senior Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. You will obtain, create, and up-selling…
Added 9 mins ago
GT
Cashier (Temporary)
Giant Tiger
Sault Ste. Marie, ON
- Part-time
Ensures a high level of customer service at the checkouts;
Added 9 mins ago
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Cashier (Temporary)
Giant Tiger
Winnipeg, MB
- Part-time
Ensures a high level of customer service at the checkouts;
Added 9 mins ago
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Head Cashier (Full-Time)
Giant Tiger
Boisbriand, QC
- Full-time
Responsible of ensuring a high level of customer service;
Added 9 mins ago
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Cashier (Full-Time)
Giant Tiger
Boisbriand, QC
- Full-time
Ensures a high level of customer service at the checkouts;
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Head Cashier (Full-Time)
Giant Tiger
Montreal, QC
- Full-time
Responsible of ensuring a high level of customer service;
Added 9 mins ago
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Customer Service Representative/ Inside Sales Representative, Level 1
AirReps
Calgary, AB
- Full-time
The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the…
Added 9 mins ago
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Part Time Sales Representative Koodo | Willowbrook Mall
TELUS
Langley (City), BC · Langley, BC
- Part-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small
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Construction Manager
Texcan
AB · Edmonton, AB
- Full-time
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 10 mins ago
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Customer Service Representative
Paymentus
Richmond Hill, ON
- Full-time
The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment…
Added 25 mins ago
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Member Services Rep
Crunch Fitness Canada
Mississauga, ON
- $17.95 CAD / hour
- Full-time
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If…
Added 40 mins ago
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Regional Vice President, Eastern Canada
Thorek/Scott and Partners
ON · Ontario, Canada
- Full-time
…institutions, private equity and investment funds, professional service firms, and entrepreneurial businesses in a variety of industries. We value the human connection and distinguish…
Added 55 mins ago
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Field Marketing Coordinator
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Mississauga, ON
- Full-time
…the GTA and reporting to the Territory Manger, Residential Sales. The Field Marketing Coordinator is a dedicated service support representative with responsibility for the big box retail…
Added 55 mins ago
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Field Marketing Coordinator/Coordonnateur du marketing sur le terrain - Montreal, QC
Stanley Black & Decker, Inc.
Montreal, QC · St. Leonard CAN - Blvd Langelier
- Full-time
Added 55 mins ago
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Senior Regional Manager, Financial Planning
TD
Barrie, ON
- Full-time
…of high-performing financial planners to the next levels of sales and service delivery at TD Wealth? If so, then we have an exciting leadership role. As Senior Regional Manager, Financial…
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London Credit Card Representative
TD
London, ON
- Full-time
London Contact Centre Credit Card Representative
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Customer Service Representative (Motivator) -Toronto Richmond and Bathurst
GoodLife Fitness
Toronto, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 55 mins ago
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Associate, Wealth Advisor
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 1 hour ago
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Personal Lines Account Executive
HUB International
Winnipeg, MB
- Full-time
…high-level skill with client relations. Personal Insurance Sales Representative will also work with sales channels to raise awareness of company offerings and initiate new business ventures…
Added 1 hour ago
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Inside Sales Representative, Legacy Products
Swiss Instruments Limited
Mississauga, ON
- Full-time
Swiss Instruments Limited is seeking a customer-focused and detail-oriented Inside Sales Representative to support customers and the sales team for its legacy product lines. These products…
Added 1 hour ago
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Outside Sales Representative
Sansom Equipment Limited
Mount Pearl, NL
- Full-time
Are you looking to join a team of professional, supportive sales representatives? We are currently seeking an Outside Technical Sales Representative for Newfoundland. This role focuses on…
Added 1 hour ago
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Seasonal Customer Experience Representative
Indigo
Kelowna, BC
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 hour ago
Production Planner
Hilton Food Group Plc
Brantford, ON
Based on the most recent updated sales forecast produce and distribute daily production plans so that all daily sales orders are fulfilled on time, efficient production and logistics and…
Added 1 hour ago
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Loans Interviewer / MSR, Mobile
Community Savings Credit Union
Vancouver, BC · Greater Vancouver Metropolitan Area
- Temporary
LOANS INTERVIEWER / MEMBER SERVICE REPRESENTATIVE, Mobile
Added 1 hour ago
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Counter Sales Associate 2
AirReps
Markham, ON
- Full-time
Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our Customer Service/Inside Sales Representative position for our Branch Operations group.…

Nurse Next Door

Nurse Client Care Coordinator

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Experience: 3 -5 years of clinical nursing experience with a strong clinical background in assessing clients and developing care plans.
Posting language: English
Posted: Oct 22, 2026

Original job description

A Career with Purpose and Heart

YOU LOVE COMING TO WORK. GROW AND DEVELOP WITH US, DOING WHAT YOU LOVE.

Happier Aging Philosophy

At Nurse Next Door, we believe that getting older doesn’t have to feel sad or helpless. Instead, aging should be celebrated. That’s what we call Happier Aging. We bring Happier Aging to everyone: ourselves, our team, our community and the world. Happier Aging starts with you.

Caregiving as a Career

We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: a career that is respected, valued and offers personal professional growth opportunities.

Caregiving as a Career starts with our People Promise, entered in the belief that you can thrive at work and have fun along the way. This is what we are all about.

We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.

Position Summary: At Nurse Next Door, our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to senior’s hearts. We have a mission to help seniors continue doing what they love most.

We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again – that is Happier Aging!

Position Summary

As a member of the Nurse Next Door team you understand how to hustle with heart – this is essential. You enjoy working collaboratively with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being part of an organization that is changing the way we deliver home care through our Happier Aging philosophy.

In this role, you are responsible for driving business results through consult conversion, exceptional client experiences, and strong caregiver leadership.

Main Duties & Responsibilities

Client Care Delivery and Experience:

Attends First Visits with Caregivers to ensure care plans are executed per the Service Agreement; set and role models expectations.
Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium experience supporting Net Promoter Scores of 9+.
Develop and update individualized care plans.
Educates clients on self-care and evaluates and evaluate outcomes.
Monitors risk and trends, adapts care as needed
Coordinates care and implement clinical solutions aligned to client goals

People Leadership

Leads caregivers to results by setting clear goals, assigning tasks, coaching in the moment and supporting ongoing learning.
Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers bring peace of mind to our clients and their families
Support caregiver performance and availability to meet business needs and ensure compliance with systems and standards.
Support caregiver education including Discovery Day and monthly in-service.
Evaluates caregiver performance and job satisfaction through First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience, supporting employee experience and Net Promoter Score of 9+.

Consult Conversion

Conducts Caring Consults, assessing Client’s physical, emotional and environmental needs and advises on Client care; achieves 90% conversion goal.
Drives business interest by building relationships with community leaders and professional organizations that generate referrals
Develops, promotes and ensures high quality, innovative customer service
Acts as trusted advisor during Caring Consult so clients and families have all information needed to begin care confidently.

Scheduling Collaboration

Hands off accurate and timely client & caregiver files to the Care Services (CSC) team to support scheduling excellence and urgent inquiries
Communicate changes in client needs and caregiver assignments to CSC.
Support coverage solutions during urgent care, cancellations or limited availability; assists with scheduling as needed
Ensure AMS (Attendance Monitoring Investigations- ALAYACARE) percentages remain below 5%
Maintain data integrity and file completion in scheduling software.

Administration

Maintains excellent documentation practices : care plans caregiver files ,client files, including pay and billing information
Reviews and updates client and staff records quarterly for 100% accuracy and completeness
Support quarterly audits and file maintenance to meet statutory and organizational standards.
Ensures compliance with legislative requirements (health, employment, occupational health & safety )

Availability

Flexibility is required
Part time / Full time
Rotating weekends on-call schedule.

Business Relationships

Reports to : Franchise Partner
Leads : Caregiving team
Works closely with : Care Services Center( CSC)

Key Metrics

Consult Conversion
Driving Revenue
NPS; Client and Employee Score of 10
Attendance Monitoring (AMS) :Below 5%

Qualifications

Education Requirements:
- Registered Practical Nurse or Registered Nurse, licensed to practice in the Province of Ontario
- CPR and First Aid Certification
- Car and valid driver’s license
Experience Requirements:
- 3 -5 years of clinical nursing experience with a strong clinical background in assessing clients and developing care plans.
- Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
- Exceptional written and verbal communication skills
- Strong organization, planning, time management and multitasking
- Demonstrated ability to set and achieve goals
- Customer service and leadership experience considered an asset
- Vulnerable Sector Search (within the last year.)
- Negative TB test (updated every 5 years for continued employment)

Job Type: Full-time

Flexible Language Requirement

French not required

Schedule

Weekends as needed

Monday to Friday

On call

Nurse Next Door is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees.

Requests for accommodation due to a disability or any other protected characteristic can be made throughout the recruitment process and during employment.

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More about this job

Responsibilities

Coordinate client care by assessing needs, developing and updating care plans, monitoring outcomes, and ensuring caregivers deliver high-quality service. Lead and support caregivers, convert client consultations into care services, coordinate scheduling and urgent coverage, and maintain accurate records and compliance.

Requirements

Requires an Ontario-licensed Registered Practical Nurse or Registered Nurse, CPR and First Aid certification, and 3–5 years of clinical nursing experience, including client assessment and care planning. Candidates also need strong computer, communication, organizational, and time-management skills, a valid driver’s license and car, a recent Vulnerable Sector Search, and an up-to-date TB test.

Skills

Clinical Nursing
Client Assessment
Care Plan Development
Care Coordination
Caregiver Leadership
Coaching
Consultation and Sales Conversion
Customer Service
Communication
Organization and Planning
Time Management
Scheduling Coordination
Documentation
Regulatory Compliance
G-Suite Proficiency
CPR and First Aid

Visa sponsorship

Not detected in the job text

Keywords

Registered Practical Nurse
Registered Nurse
Ontario Nursing License
CPR
First Aid
Clinical Nursing
Client Assessment
Care Plans
Home Health Care
Happier Aging
Caregiver Supervision
Caring Consults
Consult Conversion
Client Experience
Net Promoter Score
Care Coordination
Scheduling
AlayaCare
Attendance Monitoring System
G-Suite
Gmail
Google Drive
Google Docs
Google Calendar
Documentation
Vulnerable Sector Search
TB Test
Occupational Health and Safety
Legislative Compliance

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