Personal Support Worker

A Career with Purpose and Heart

YOU LOVE COMING TO WORK. GROW AND DEVELOP WITH US, DOING WHAT YOU LOVE.

Happier Aging Philosophy

At Nurse Next Door, we believe that getting older doesn’t have to feel sad or helpless. Instead, aging should be celebrated. That’s what we call Happier Aging. We bring Happier Aging to everyone: ourselves, our team, our community and the world. Happier Aging starts with you.

Caregiving as a Career

We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: a career that is respected, valued and offers personal professional growth opportunities.

Caregiving as a Career starts with our People Promise, entered in the belief that you can thrive at work and have fun along the way. This is what we are all about.

We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.

About Nurse Next Door

At Nurse Next Door, we believe Bold Kindness is the courage to care deeply, communicate openly, and show up consistently for clients, families, and one another - all in service of Happier Aging.

The Personal Support Worker (Home Care) is a valued member of the home care team who works in partnership with a Care Designer and the broader care team to provide personal care and daily living support that helps clients age safely, comfortably, and happily in their own homes. Through trusted relationships, thoughtful attention to individual needs, and dependable care, the Personal Support Worker plays a meaningful role in turning care plans into positive daily experiences that support Happier Aging.

The Personal Support Worker is responsible for observing clients, communicating changes, and accurately documenting care provided. Assignments are designed to promote quality, continuity, and safety of care while respecting each client’s preferences, routines, and personal goals for aging well at home.

Essential Duties And Responsibilities

The Personal Support Worker delivers care with professionalism, accountability, and Bold Kindness, including but not limited to:

• Provides client care in alignment with the established plan of care, with clinical guidance and support from the Director of Nursing or registered nurse as required.
• Supports personal care needs in a respectful, person-centered manner, including:
• Bathing and personal hygiene
• Grooming, including oral care
• Assistance with dressing and undressing
• Assistance with toileting and continence care
• Assistance with feeding and meal support, including feeding clients who are unable to feed themselves
• Takes and records vital signs (temperature, pulse, respirations, and blood pressure) as required by the plan of care.
• Measures and records height and weight when necessary.
• Supports skin integrity and mobility by assisting with repositioning, encouraging movement, and following skin care protocols.
• Assists clients with active and passive range-of-motion exercises as outlined in the plan of care.
• Supports safe ambulation, transfers, and use of mobility aids.
• Observes and communicates changes in the client’s physical, mental, or emotional condition to the appropriate clinical lead in a timely manner.
• Documents care provided and observed changes accurately and promptly.
• Measures and documents intake and output as required.
• Provides medication reminders to support client self-administration, as permitted by scope.
• Performs light housekeeping to maintain a clean, safe, and comfortable home environment.
• Assists with meal preparation and clean-up in alignment with client preferences and care plans.
• Changes bed linens and helps maintain an orderly and welcoming client environment.
• Follows principles of infection prevention, control, and universal precautions at all times.
• Participates in performance improvement activities, recognizing that high-quality care is built through learning and consistency.
• Provides transportation support to medical appointments, community outings, and shopping as required.
• Participates in client education according to the plan of care, reinforcing safe practices and independence.
• Assists in maintaining a safe environment and promotes quality care through adherence to established policies, procedures, and standards, working collaboratively with the care team.
• Upholds client rights at all times, including the right to privacy, respect, choice, and confidentiality.
• Responds appropriately and promptly in emergency situations according to training and policy.
• Uses equipment and supplies safely and appropriately.
  

Qualifications

• Certification as a Personal Support Worker or Home Care Aide from a recognized community college or vocational school.
• Minimum of one (1) year of relevant experience preferred.
• Current CPR certification.
• Negative TB skin test or chest x-ray, as required.
• Valid driver’s license and access to an insured vehicle in accordance with organizational requirements.
• Ability to work independently with minimal direct supervision while remaining connected to the care team.
• Demonstrated empathy, reliability, and respect for the needs of clients and families.
• Effective oral and written communication skills in English.
• Commitment to treating clients, team members, and the public with courtesy, respect, and professionalism.
• Ability to work collaboratively as part of a team.
• Commitment to maintaining confidentiality and security of client information.
  
  

Environment, Personal Protective Equipment, or Physical Demands

Working Conditions

• Regular contact with clients in a variety of settings, primarily within the client’s home and occasionally in institutional environments such as hospitals.
• May be required to respond to emergency situations.
• Travel is required.
• Position includes potential exposure to blood and other potentially infectious materials (OPIM).
  
  

Personal Protective Equipment

• May include gloves, masks, and eye or face protection as required to safely perform care and follow infection prevention and control practices.
  
  

Physical Requirements

• Ability to stand, walk, squat, bend, kneel, reach, twist, push, and pull as required to support client care.
• Ability to lift up to 50 pounds, with assistance as appropriate.
  
  

Nurse Next Door is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees.

Requests for accommodation due to a disability or any other protected characteristic can be made throughout the recruitment process and during employment.