Marketing Coordinator + Brand Ambassador

We’re looking for a proactive and highly organized Marketing Coordinator + Brand Ambassador to help bring the nutbar brand to life, both inside and outside our cafés. Since opening our first café nearly 10 years ago, our mission has been simple: truly nourish people navigating busy lives with the highest quality food served in the most beautiful way.

This role is equal parts brand ambassador, community builder and hands-on executor. You’ll connect our marketing plans with the everyday experience in our stores, ensuring thoughtful ideas translate into thoughtful experiences for our guests.

Your days will include visiting our cafés, connecting with customers, capturing content, coordinating catering and partnerships and keeping marketing initiatives moving. This is a highly people-facing role for someone who loves being out in the community and takes pride in following through on the details.

What You’ll Do:

Marketing + Partnership Support

• Execute day-to-day marketing initiatives, keeping tasks, calendars, assets and timelines organized and flagging anything that needs support early
• Support product launches, campaigns and seasonal moments, ensuring store teams have the materials and information they need
• Own the production, inventory and distribution of signage, print and catering materials so everything arrives accurately and ahead of launch
• Coordinate partnership logistics, including gifting, sample kits, drop-offs and deliveries, and represent nutbar at activations, brand moments and select catering events
• Track campaign and activation results, share weekly updates and bring fresh ideas for partnerships, products and brand experiences

Content + Community

• Capture fresh photo and video content during store visits, including products, people, behind-the-scenes moments and events
• Create and deliver at least two finished TikToks each week, alongside a weekly selection of photo and video content for the Director of Brand
• Manage day-to-day social messages and community interactions with warmth, care and timely follow-through
• Build relationships with our guests, store teams and local community, helping people connect more deeply with nutbar

In-Store Brand Experience + Customer Care

• Visit a nutbar store each weekday, spending dedicated time with guests and teams to understand and improve the customer experience
• Review each store’s look and feel, making small improvements on the spot and sharing anything that needs operational follow-up
• Create thoughtful, personalized moments for guests by noticing opportunities to go above and beyond and following through
• Develop a strong understanding of our menu, ingredients, sourcing and brand story so you can confidently share what makes nutbar special
• Monitor and respond to customer feedback across social, Google, email, voicemail and Shopify, coordinating with the team to resolve concerns promptly
• Encourage guests to share honest Google reviews and keep our customer feedback tracker up to date
• Support Shopify customer communication, including shipping confirmations and order-related questions

Catering Coordination + Relationships

• Coordinate catering orders with store teams and delivery partners, ensuring everyone has the information they need for accurate, on-time execution
• Build and maintain relationships with catering customers through thoughtful communication and reliable follow-up
• Gather feedback after catering orders and events, sharing learnings with the team
• Track repeat orders and reconnect with past customers to help keep nutbar top of mind for future catering needs

You'll be a great fit if you:

• Are deeply aligned with the nutbar mission and passionate about wellness, community and 100% organic food
• Are warm, outgoing and naturally make people feel comfortable and welcomed
• Are highly organized and detail-oriented, with strong follow-through and the ability to manage several priorities
• Are proactive and resourceful, comfortable taking ownership and asking for help before something falls behind
• Have strong written and verbal communication skills and approach customer questions with care and good judgment
• Have a great eye for aesthetics and enjoy capturing and editing social content, especially short-form video
• Love being both creative and operational, from coming up with an idea to coordinating the details that bring it to life
• Are comfortable travelling between our Toronto cafés throughout the week and working select evenings and weekends for events and activations
• Have previous 2+ years of experience in marketing, content creation, events, hospitality, retail or community-building

What we care deeply about:

• 100% organic food
• Conscious hospitality
• Community and connection
• Doing things with care, intention and integrity
• Making people feel good

Salary:

• $52k CAD

If this sounds like you, we’d love to hear from you!