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Added 8 mins ago
NS
Environmental Services Worker - Environmental Services
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- Full-time
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Added 8 mins ago
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NutriChem Pharmacy Ltd

Clinic Manager

Ottawa, ON, K2B 7H7, Canada

Salary Range: $68,000–$75,000 annually · Full-time

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Job details

Pay: Salary Range: $68,000–$75,000 annually
Job type: Full-time
Experience: 3–5 years of management or operational leadership experience, preferably in healthcare, wellness or a service-focused environment.
Working hours: 40 Hours per Week
Posting language: English
Posted: Oct 9, 2026

Original job description

Clinic Manager

NutriChem Pharmacy & Clinic | Ottawa, Ontario

Full-Time, Permanent | On-Site | 40 Hours per Week

Salary Range: $68,000–$75,000 annually

About NutriChem

For more than 45 years, NutriChem has been doing healthcare differently.

Based in Ottawa, NutriChem Pharmacy & Clinic has built a unique model of personalized healthcare that brings naturopathic medicine, pharmacy, compounding, laboratory testing, custom vitamins, nutritional care and personalized therapeutics together under one roof.

We believe exceptional healthcare comes from connecting the dots - looking beyond individual symptoms to understand the complete patient and bringing together the right clinical expertise, diagnostics and therapeutic options to help them achieve better health.

For our Clinic team, this creates an exciting and highly collaborative environment. Our administrative professionals work closely with naturopathic doctors, pharmacists and other healthcare practitioners, playing an essential role in connecting patients with the services, testing and personalized care they need.

As we continue to grow, we're looking for a motivated and experienced Clinic Manager who shares our commitment to exceptional patient care, strong team leadership and continuous improvement.

The Opportunity

Are you a hands-on leader who enjoys developing people, improving processes and delivering exceptional patient experiences?

Reporting to the Director of Operations, you'll oversee the daily operations of our multidisciplinary Clinic, lead our administrative team and support healthcare practitioners.

We're looking for someone who takes ownership, solves problems and proactively identifies opportunities to improve Clinic performance, patient experience and operational efficiency.

What You'll Be Doing

Team Leadership & Management

Lead, coach and develop the Clinic administrative team, establishing clear expectations and accountability.

Oversee staffing, scheduling, training and daily administrative operations.

Foster a positive, collaborative and solutions-oriented team environment.

Patient Experience

Ensure a seamless patient journey from initial inquiry through appointments, follow-up and ongoing care.

Maintain exceptional service standards and resolve escalated patient concerns.

Identify opportunities to improve patient engagement, retention and satisfaction.

Clinic Performance & Growth

Monitor key performance indicators, including bookings, retention, practitioner utilization and revenue.

Identify and implement improvements that support Clinic growth, efficiency and profitability.

Support Retail and Custom Vitamin sales through effective patient follow-through and interdepartmental collaboration.

Operations & Practitioner Support

Ensure efficient daily Clinic operations and administrative support for practitioners.

Develop and improve processes, systems and standard operating procedures.

Collaborate with Pharmacy, Custom Vitamins, Retail and other NutriChem departments.

Proactively resolve operational challenges and implement improvements.

What We're Looking For

3–5 years of management or operational leadership experience, preferably in healthcare, wellness or a service-focused environment.

Proven ability to lead, coach and develop high-performing teams.

Exceptional organizational, communication and problem-solving skills.

Strong commitment to patient service and continuous improvement.

Business awareness and experience using performance metrics to drive results.

Confident decision-maker who takes initiative and ownership.

Comfortable working with healthcare practitioners and multidisciplinary teams.

Proficiency with technology and administrative systems.

Relevant post-secondary education is an asset; equivalent experience will be considered.

Why Join NutriChem?

Join an established, locally owned healthcare organization where you'll work alongside experienced Naturopathic Doctors and other healthcare professionals, lead a dedicated team and make a meaningful impact on patient care and Clinic performance.

We value integrity, innovation, collaboration and individualized care, and welcome people who bring fresh ideas and a commitment to excellence.

Apply Today

If you're a motivated, people-focused leader who enjoys improving operations and delivering exceptional service, we'd love to hear from you!

NutriChem is committed to an inclusive and accessible recruitment process. Accommodations are available upon request.

NutriChem may use AI tools to assist with application screening and assessment. Final hiring decisions are made by our hiring team

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More about this job

Responsibilities

The Clinic Manager will oversee daily operations, lead the administrative team, and support healthcare practitioners to ensure efficient clinic performance. They are responsible for maintaining high standards of patient experience and identifying opportunities for growth and process improvement.

Requirements

Candidates should have 3–5 years of management or operational leadership experience, preferably within a healthcare or service-focused environment. Strong leadership, organizational, and problem-solving skills are essential for this role.

Skills

Team Leadership
Operations Management
Patient Experience
Staff Scheduling
Performance Monitoring
Process Improvement
Problem Solving
Communication
Healthcare Administration
Strategic Planning
Coaching
Data Analysis
Interdepartmental Collaboration
Administrative Support
Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Clinic Management
Healthcare Operations
Naturopathic Medicine
Pharmacy
Compounding
Laboratory Testing
Patient Care
Performance Indicators
Standard Operating Procedures
Multidisciplinary Teams
Administrative Operations
Staff Training
Revenue Growth
Patient Retention
Service Standards
Operational Efficiency
Leadership
Coaching
Business Awareness
Clinical Expertise

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