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Added 3 mins ago
CF
Member Services Rep
Crunch Fitness Canada
Oakville, ON
- $17.95 CAD / hour
- Part-time
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If…
Added 17 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 17 mins ago
FR
Security Floater
FirstService Residential Canada
Toronto, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 17 mins ago
MF
Advisor Associate - Hamilton
MD Financial Management | Gestion financière MD
Mississauga, ON
- Full-time
…initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are following governing regulations, internal policies and…
Added 17 mins ago
FR
Security Floater
FirstService Residential Canada
Oakville, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 17 mins ago
M
Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
Set the technical direction for the design, development, testing, delivery, and continuous improvement of full-stack business applications.
Added 17 mins ago
MP
Inside Sales Representative
Metal Processing Group, an Affiliate of The Heico Companies
L'Orignal, ON
- Full-time
Ensures customer complaints information are forwarded to Field Development Metallurgist.
Added 17 mins ago
FR
Security Floater
FirstService Residential Canada
Hamilton, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 17 mins ago
FR
Security Floater
FirstService Residential Canada
Mississauga, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 17 mins ago
F
Operations Manager
Flyover
Vancouver, BC
- $75,000 CAD / year
- Full-time
Lead operational strategy and execution across all facets of the Flyover attraction, ensuring alignment with business goals, brand standards, and guest satisfaction metrics
Added 17 mins ago
M
Business Development Representative
Meltwater
Toronto, ON
- Full-time
Ready to dive into the world of Business Development? We're searching for someone like you to join our team and play a pivotal role in shaping our growth strategy. When you come aboard,…
Added 17 mins ago
Program Manager (Balsam Place)
Connective
Kelowna, BC
Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee
Added 33 mins ago
FR
Security Floater
FirstService Residential Canada
Burlington, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 33 mins ago
N
Customer Experience Account Representative
Nutrien
Saskatoon, SK
- Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 33 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
London, ON
- Part-time
Loblaw store #1016, located at 3040 Wonderland Rd S. London, ON, is seeking a Customer Support representative reporting to the Asset Protection team. Are you passionate about creating a…
Added 47 mins ago
FR
Security Floater
FirstService Residential Canada
Richmond Hill, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 47 mins ago
FR
Security Floater
FirstService Residential Canada
Oshawa, ON
- Full-time
High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.
Added 47 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Olympic International's Parts Division is seeking a motivated and customer-focused Outside Sales Representative to join our growing team. In this role, you will build and strengthen…
Added 47 mins ago
P&
Drafting Specialist, Product Definition
Pratt & Whitney
Mississauga, ON
- Full-time
The salary range for this role is 78,000 CAD - 122,850 CAD . The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when…
Added 47 mins ago
HH
HVAC Sales Representative
Hammer's Heating & Cooling
Pitt Meadows, BC
- $41,600 to $140,000 CAD / year
- Full-time
…to increase your earnings through your own relationships and business-development efforts. You will represent a respected local company backed by skilled technicians and quality…
Added 47 mins ago
GO
Category Analyst (***Reposted***)
Government of Manitoba
Winnipeg, MB
- Full-time
Lead tendering process including development of RFx, evaluation, negotiation and award.
Added 47 mins ago
BB
Représentant(e) des services techniques à domicile (Temps plein)) / Field Technical Service Representative (Full Time)
Best Buy Canada
Montreal, QC
- Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 47 mins ago
M
Director, Canadian Product Tax
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…and compliance support across Manulife’s Canadian lines of business. Reporting to the AVP, Canadian Product Tax, the Director is responsible for providing technical tax advice related to…
Added 47 mins ago
M
Senior Cloud Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Cloud Engineer who can combine deep technical expertise with business insight to help drive our cloud transformation journey. In this role, you'll design, build, automate, and optimize…
Added 1 hour ago
KD
Territory Sales Representative
Keurig Dr Pepper Canada
Winnipeg, MB
- $67,800 to $77,000 CAD / year
- Full-time
…needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands…

Nutrien

Customer Experience Account Representative

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 3–5+ years of experience in customer experience, account management, or order-to-cash operations, with demonstrated ability to manage complex accounts
Posting language: English
Posted: Nov 2, 2026

Original job description

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag services. 

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions. 

What You'll Do

Manage a portfolio of large, complex, and strategic customer accounts, serving as the primary point of contact and ensuring consistent coverage, proactive communication, and coordination across order-to-cash activities
Provide oversight of the team’s shared customer inbox, monitoring performance and trends to ensure timely, accurate, and consistent responses while identifying opportunities to improve service quality
Support and guide the resolution of complex and escalated customer issues, partnering with team members to ensure alignment with customer requirements and commercial commitments
Partner cross-functionally with Wholesale Sales, Product Management, Credit, and other stakeholders to support account strategy, order execution, and customer satisfaction
Anticipate customer needs and manage order flow, logistics coordination, and potential disruptions proactively
Lead onboarding and training for team members, including development and maintenance of process documentation and training materials
Serve as a subject matter expert, providing ongoing coaching to enhance team capability and consistency
Coordinate and support internal and external audit activities, including SOX requirements, ensuring timely and accurate documentation
Maintain compliance with internal controls and identify potential risks, partnering with stakeholders to resolve gaps
Oversee contract administration activities, including execution, tracking, and maintenance of contracts, amendments, and renewals
Ensure contract data accuracy and alignment with commercial terms, proactively managing expirations and renewal timelines
Identify and drive improvements across processes, systems, and workflows, supporting the implementation and adoption of scalable solutions and best practices to enhance efficiency, accuracy, and overall team performance

What You'll Bring

Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related field
3–5+ years of experience in customer experience, account management, or order-to-cash operations, with demonstrated ability to manage complex accounts
Proven ability to serve as a subject matter expert and provide guidance, training, and support to team members
Strong analytical and problem-solving skills, with the ability to assess complex situations and drive effective resolutions
Demonstrated ability to influence outcomes, collaborate cross-functionally, and build strong stakeholder relationships
Experience supporting audit activities or working within controlled environments, with an understanding of compliance and risk management principles
Familiarity with contract administration processes and ability to interpret and apply commercial terms within operational workflows
Advanced organizational and prioritization skills, with the ability to manage multiple priorities in a high-volume environment
Strong communication skills, with the ability to clearly convey information and drive alignment across teams
Proficiency in SAP, MSS, and Microsoft Office applications (Excel, Word, PowerPoint), with the ability to learn and adapt to new systems quickly
High attention to detail and commitment to accuracy, particularly in complex or high-impact scenarios
Continuous improvement mindset, with the ability to identify inefficiencies and support implementation of process enhancements

Ready to make an impact with us? Apply today!  

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. 

Please be advised that pre-screen interviews may be transcribed (there will be no audio or video recording) and that artificial intelligence tools may be used to summarize the transcript of the discussion. These tools will not be used to make or influence hiring decisions. Biometric identifiers and biometric information will not be captured. If you wish to request an alternative process or a reasonable accommodation, please submit a request through our Contact Us form or call 1-800-667-0403 in Canada and 1-800-667-3930 in the US to let us know the nature of your request and your contact information.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien 

To stay connected to us and for the latest job postings and news, follow us on:  LinkedIn, Facebook, and Instagram.

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More about this job

Responsibilities

Manage strategic customer accounts and coordinate order-to-cash activities, customer communications, logistics, escalations, and contract administration. Guide and train team members, support audits and compliance, collaborate across functions, and improve processes and workflows.

Requirements

A bachelor's degree in agriculture, business administration, supply chain, logistics, or a related field and 3–5+ years of relevant customer experience, account management, or order-to-cash experience are requested. Candidates should bring strong analytical, communication, organizational, compliance, contract administration, and collaboration skills, along with proficiency in SAP, MSS, and Microsoft Office.

Skills

Customer Account Management
Customer Experience
Order-to-Cash Operations
Complex Issue Resolution
Cross-Functional Collaboration
Team Training and Coaching
Audit Support
SOX Compliance
Risk Management
Contract Administration
Process Improvement
Analytical Problem-Solving
Organization and Prioritization
SAP
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Agriculture
Crop Inputs
Customer Experience
Account Management
Strategic Accounts
Order-to-Cash
Shared Customer Inbox
Order Management
Logistics Coordination
Customer Issue Resolution
Wholesale Sales
Product Management
Credit
Team Onboarding
Training Materials
Subject Matter Expertise
Audit Support
SOX
Internal Controls
Risk Management
Contract Administration
Commercial Terms
Contract Renewals
Process Improvement
SAP
MSS
Microsoft Office
Excel
Word
PowerPoint

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