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Added 7 mins ago
GT
Bilingual Customer Care Representative (EN/FR)
Golf Town
Woodbridge, ON
- Full-time
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
Added 7 mins ago
SL
Department Sales Manager, Hardgoods
Sporting Life
Markham, ON
- Full-time
Fun, fast-paced hybrid environment where your passion for sport and style belongs. Vendor Pro Deals and expert product training to fuel your knowledge and performance.
Added 7 mins ago
SL
E-Commerce Manager
Sporting Life
Richmond Hill, ON
- Internship
Vendor Pro Deals and expert product training to fuel your knowledge and performance.
Added 7 mins ago
SL
Accounts Payable Specialist
Sporting Life
Woodbridge, ON
- Full-time
Sporting Life Group is a proudly Canadian family of retail banners, Sporting Life, Golf Town, and Team Town Sports, united by a shared passion for sport and active living.
Added 22 mins ago
AE
AE - Associate Selling Team Leader (Associate Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
You have a passion for driving sales: As a key LOD (Leader on Duty), you're an expert at driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty…
Added 22 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Victoria, BC
- Part-time
Expert in assigned areas of product inventory, product placement and expiry dates
Added 37 mins ago
TW
Senior Financial Advisor
Thrive Wealth Management
Regina, SK
- Full-time
…transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance…
Added 51 mins ago
BA
SERVICE DETAILER
Birchwood Automotive Group
Steinbach, MB
- Full-time
Relationship expert with a demonstrated commitment to customer satisfaction
Added 51 mins ago
BA
PARTS CONSULTANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Relationship expert with a demonstrated commitment to customer satisfaction
Added 51 mins ago
BA
HAIL CONSULTANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Relationship expert with a demonstrated commitment to customer satisfaction
Added 51 mins ago
BA
COLLISION CONSULTANT
Birchwood Automotive Group
Headingley, MB
- Full-time
Relationship expert with a demonstrated commitment to customer satisfaction
Added 51 mins ago
CC
Senior Financial Advisor
Conexus Credit Union
Regina, SK
- Full-time
…transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance…
Added 1 hour ago
SD
Production Supervisor
Shoppers Drug Mart
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…coaching and leadership to their team and actively provide expert support to achieve daily team and company objectives. The incumbent will facilitate an efficient, professional, and…
Added 1 hour ago
Coffee - Coffee Bar Server
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Sherwood Park, AB
…There you will have the opportunity to become a coffee and tea expert, and polish you customer service skills in a fast-paced, dynamic and friendly…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Richmond, BC
- Part-time
Expert in assigned areas of product inventory, product placement and expiry dates
Added 1 hour ago
N
Customer Experience Account Representative
Nutrien
Saskatoon, SK
- Full-time
Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South…
Added 2 hours ago
KD
Territory Sales Representative
Keurig Dr Pepper Canada
Winnipeg, MB
- $67,800 to $77,000 CAD / year
- Full-time
Be their territory expert, aware of emerging customer trends, opportunity, challenges and operational procedures.
Added 2 hours ago
N
Customer Experience Account Representative
Nutrien
Calgary, AB
- Full-time
Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South…
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Winkler, MB
- Part-time
Expert in assigned areas of product inventory, product placement and expiry dates
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
St. Thomas, ON
- Part-time
Expert in assigned areas of product inventory, product placement and expiry dates
Added 2 hours ago
SD
Merchandiser, Hourly Full Time Evening
Shoppers Drug Mart
Victoria, BC
- Full-time
Expert in assigned areas of product inventory, product placement and expiry dates
Added 2 hours ago
K
Cabinetmaker/Woodworker
Kubik
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Craft Masterpieces: Fabricate custom millwork, including assembling tradeshow exhibits, retail fixtures, and museums that wow our clients.
Added 2 hours ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
- Part-time
Expert in assigned areas of product inventory, product placement and expiry dates
Added 2 hours ago
SC
Coffee - Coffee Bar Server
Safeway Canada
Richmond, BC
- Full-time
…There you will have the opportunity to become a coffee and tea expert, and polish you customer service skills in a fast-paced, dynamic and friendly…
Added 2 hours ago
S
Coffee - Coffee Bar Server
Sobeys
Calgary, AB
- Full-time
…There you will have the opportunity to become a coffee and tea expert, and polish you customer service skills in a fast-paced, dynamic and friendly…

Nutrien

Customer Experience Account Representative

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 3–5+ years of experience in customer experience, account management, or order-to-cash operations, with demonstrated ability to manage complex accounts
Posting language: English
Posted: Nov 2, 2026

Original job description

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag services. 

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions. 

What You'll Do

Manage a portfolio of large, complex, and strategic customer accounts, serving as the primary point of contact and ensuring consistent coverage, proactive communication, and coordination across order-to-cash activities
Provide oversight of the team’s shared customer inbox, monitoring performance and trends to ensure timely, accurate, and consistent responses while identifying opportunities to improve service quality
Support and guide the resolution of complex and escalated customer issues, partnering with team members to ensure alignment with customer requirements and commercial commitments
Partner cross-functionally with Wholesale Sales, Product Management, Credit, and other stakeholders to support account strategy, order execution, and customer satisfaction
Anticipate customer needs and manage order flow, logistics coordination, and potential disruptions proactively
Lead onboarding and training for team members, including development and maintenance of process documentation and training materials
Serve as a subject matter expert, providing ongoing coaching to enhance team capability and consistency
Coordinate and support internal and external audit activities, including SOX requirements, ensuring timely and accurate documentation
Maintain compliance with internal controls and identify potential risks, partnering with stakeholders to resolve gaps
Oversee contract administration activities, including execution, tracking, and maintenance of contracts, amendments, and renewals
Ensure contract data accuracy and alignment with commercial terms, proactively managing expirations and renewal timelines
Identify and drive improvements across processes, systems, and workflows, supporting the implementation and adoption of scalable solutions and best practices to enhance efficiency, accuracy, and overall team performance

What You'll Bring

Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or related field
3–5+ years of experience in customer experience, account management, or order-to-cash operations, with demonstrated ability to manage complex accounts
Proven ability to serve as a subject matter expert and provide guidance, training, and support to team members
Strong analytical and problem-solving skills, with the ability to assess complex situations and drive effective resolutions
Demonstrated ability to influence outcomes, collaborate cross-functionally, and build strong stakeholder relationships
Experience supporting audit activities or working within controlled environments, with an understanding of compliance and risk management principles
Familiarity with contract administration processes and ability to interpret and apply commercial terms within operational workflows
Advanced organizational and prioritization skills, with the ability to manage multiple priorities in a high-volume environment
Strong communication skills, with the ability to clearly convey information and drive alignment across teams
Proficiency in SAP, MSS, and Microsoft Office applications (Excel, Word, PowerPoint), with the ability to learn and adapt to new systems quickly
High attention to detail and commitment to accuracy, particularly in complex or high-impact scenarios
Continuous improvement mindset, with the ability to identify inefficiencies and support implementation of process enhancements

Ready to make an impact with us? Apply today!  

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. 

Please be advised that pre-screen interviews may be transcribed (there will be no audio or video recording) and that artificial intelligence tools may be used to summarize the transcript of the discussion. These tools will not be used to make or influence hiring decisions. Biometric identifiers and biometric information will not be captured. If you wish to request an alternative process or a reasonable accommodation, please submit a request through our Contact Us form or call 1-800-667-0403 in Canada and 1-800-667-3930 in the US to let us know the nature of your request and your contact information.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien 

To stay connected to us and for the latest job postings and news, follow us on:  LinkedIn, Facebook, and Instagram.

Apply About employer

More about this job

Responsibilities

Manage strategic customer accounts and coordinate order-to-cash activities, customer communications, logistics, escalations, and contract administration. Guide and train team members, support audits and compliance, collaborate across functions, and improve processes and workflows.

Requirements

A bachelor's degree in agriculture, business administration, supply chain, logistics, or a related field and 3–5+ years of relevant customer experience, account management, or order-to-cash experience are requested. Candidates should bring strong analytical, communication, organizational, compliance, contract administration, and collaboration skills, along with proficiency in SAP, MSS, and Microsoft Office.

Skills

Customer Account Management
Customer Experience
Order-to-Cash Operations
Complex Issue Resolution
Cross-Functional Collaboration
Team Training and Coaching
Audit Support
SOX Compliance
Risk Management
Contract Administration
Process Improvement
Analytical Problem-Solving
Organization and Prioritization
SAP
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Agriculture
Crop Inputs
Customer Experience
Account Management
Strategic Accounts
Order-to-Cash
Shared Customer Inbox
Order Management
Logistics Coordination
Customer Issue Resolution
Wholesale Sales
Product Management
Credit
Team Onboarding
Training Materials
Subject Matter Expertise
Audit Support
SOX
Internal Controls
Risk Management
Contract Administration
Commercial Terms
Contract Renewals
Process Improvement
SAP
MSS
Microsoft Office
Excel
Word
PowerPoint

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