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Added 13 mins ago
Digital Project Manager – Medical Communications
Red Nucleus
Toronto, ON
Full-time
Red Nucleus is hiring a Digital Project Manager to join our global team! This is a hybrid role based out of our Toronto, ON office.
Added 13 mins ago
Senior Manager, Enterprise Portfolio Governance
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The Senior Manager, Enterprise Portfolio Governance leads the day-to-day operation and administration of enterprise portfolio governance practices within the Enterprise Delivery Office…
Added 13 mins ago
Instructor, Inuktitut Language Program
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Added 13 mins ago
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Program Manager – 12-18 Month Contract
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St. Thomas, ON · Masco Canada - St. Thomas
Full-time
WE ARE HIRING! Program Manager (Hybrid – St. Thomas, ON Office) – 12-18 Month Contract
Added 13 mins ago
Program Manager – 12-18 Month Contract
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
Full-time
WE ARE HIRING! Program Manager (Hybrid – St. Thomas, ON Office) – 12-18 Month Contract
Added 28 mins ago
(CAN) Pharmacy Assistant
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…Operations required of a team player. They are a key member in the delivery of superior customer…
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Added 28 mins ago
Pharmacy assistant
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Added 28 mins ago
Human Resources Manager
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Full-time
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Added 28 mins ago
Project Manager
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Toronto, ON
$100,000 to $120,000 CAD / year
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…skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to…
Added 28 mins ago
Supervisor, Clinical Program Casual
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Toronto, ON
$43.27 to $57.69 CAD / hour
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…and effectiveness of the program. The Supervisors, Clinical Manager, and Clinical Director work collaboratively to assess, treat, and support clients seeking help for substance, as well as…
Added 28 mins ago
(CAN) Pharmacy Assistant
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…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 28 mins ago
Health Resource Representative (Hybrid) - Casual Roster
Calgary Board of Education
Calgary, AB
Other
Recommends changes to the EHRC Manager regarding HR practices, procedures and policies that will improve service delivery to employees. Works to support the EHRC when issues are identified…
Added 28 mins ago
Program Coordinator- Community Oncology Education and Transitions of Care - Repost
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The Program Coordinator - Community Oncology Education and Care Transitions, works under the direction of the Manager and is responsible for leading the planning, development,…
Added 28 mins ago
Practice Manager
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Calgary, AB
$78,000 to $88,000 CAD / year
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The Practice Manager supports the effective operation and performance of the Firm’s practice groups by coordinating business-planning activities, managing operational processes, monitoring…
Added 28 mins ago
Senior Project Manager, Highway Engineer Lead – Eastern Canada Region | Ingénieur(e) principal(e), génie routier – Région de l’Est du Canada
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Ottawa, ON
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Senior Project Manager, Highway Engineer Lead – Eastern Canada Region
Added 28 mins ago
Project Manager, PIB Program
Davie
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Full-time
As the Project Manager, PIB Program, you will be responsible for the execution of specific design, procurement, and transition-to-build tasks that are part of the PIB Ancillary Contract.…
Added 28 mins ago
Bilingual Space Planner & Move Manager (ENG/FR)
BGIS
Toronto, ON
Full-time
The Space Planner & Move Manager ensures the effective management of space occupied by an assigned Client, assists in developing strategic occupancy plans & forecasts and develops options…
Added 28 mins ago
Brand Project Manager
Insight Global
Vancouver, BC
$50 to $55 CAD / hour
Contract
Own and manage timelines through the project lifecycle, collaborating with working groups and budget owners to facilitate an on-time and on-budget delivery

Nutrien

Service Delivery Manager

Saskatoon, SK, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 10+ years of experience leading enterprise service desk or service operations in a complex, multi-function environment is required
Posting language: English
Posted: Sep 21, 2026

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Original job description

Pay Band: J

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. 

The Manager, Service Delivery is responsible for the operational performance and continuous improvement of Service Desk services delivered primarily through a Managed Service Partner.

This role ensures that service commitments are consistently achieved across business functions, regions, and delivery teams. The Manager provides operational leadership to our Managed Service Provider, ensures consistent service performance, and supports stakeholder management, service recovery, and continuous improvement.

This is a service delivery leadership role rather than a technical operations role. Success requires the ability to translate business expectations into clear provider accountabilities, use service data to improve outcomes, and create a consistent, user-focused service experience across multiple Service Desks and business functions.

What You'll Do

Lead the day-to-day delivery of Service Desk services through our Managed Service Partner.
Translate strategic priorities into operational plans, reviewing performance against targets, and sharing measurable outcomes to leadership.
Drive provider accountability through performance management.
Use operational data and insights to generate visibility into service quality, reliability, and customer experience.
Identify continuous improvement opportunities and collaborate with our Managed Service Partner to support their implementation.

What You'll Bring

Bachelor's degree in Business, Commerce, or a related field
10+ years of experience leading enterprise service desk or service operations in a complex, multi-function environment is required
Demonstrated experience managing services delivered through external providers, outsourced partners, or multi-provider operating models is required
Strong experience in service performance management is required
Experience leveraging operational data, metrics, and insights to improve service outcomes is required
Strong communication relationship management skills is required
Knowledge of service management practices such as ITIL is considered an asset.
Experience with ServiceNow, contact center platforms, or workflow management tools is considered an asset.

Ready to make an impact with us? Apply today!  

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. 

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien 

To stay connected to us and for the latest job postings and news, follow us on:  LinkedIn, Facebook, and Instagram.

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More about this job

Responsibilities

The Service Delivery Manager oversees the operational performance and continuous improvement of Service Desk services provided by a Managed Service Partner. This role focuses on ensuring service commitments are met, driving provider accountability, and translating business expectations into clear operational outcomes.

Requirements

Candidates must have a Bachelor's degree and at least 10 years of experience leading enterprise service desk or service operations in complex environments. Strong expertise in managing external providers, utilizing operational data for performance improvement, and relationship management is required.

Skills

Service Delivery Management
Service Desk Operations
Performance Management
Stakeholder Management
Service Recovery
Continuous Improvement
Operational Leadership
Data Analysis
Service Quality Assurance
ITIL
ServiceNow
Contact Center Platforms
Workflow Management
Strategic Planning
Relationship Management

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
Managed Service Partner
Service Desk
Operational Performance
Continuous Improvement
Stakeholder Management
Service Recovery
Performance Management
ITIL
ServiceNow
Contact Center
Workflow Management
Enterprise Service
Multi-provider Operating Models
Operational Data
Metrics
Customer Experience
Agriculture
Production
Distribution
Retail

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