Jobs in Canada

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Added 21 mins ago
Window & Door Sales Part Time - ETOBICOKE N
The Home Depot Canada
Toronto, ON · Etobicoke, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
Lumber Sales Part Time - ETOBICOKE N
The Home Depot Canada
Toronto, ON · Etobicoke, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
Plumbing/Electrical Sales Associate - Part Time (Aurora)
The Home Depot Canada
Aurora, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
Tool Rental Sales Part Time - ETOBICOKE N
The Home Depot Canada
Toronto, ON · Etobicoke, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
Flooring Sales Part Time - ETOBICOKE N
The Home Depot Canada
Toronto, ON · Etobicoke, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
Flooring Sales Associate - Part Time (Aurora)
The Home Depot Canada
Aurora, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
Lumber Associate - Part Time (Richmond Hill North)
The Home Depot Canada
Richmond Hill, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
Hardware Sales Part Time - ETOBICOKE N
The Home Depot Canada
Toronto, ON · Etobicoke, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
Paint Sales Full Time - ETOBICOKE S
The Home Depot Canada
Toronto, ON · Etobicoke, ON
Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 23 mins ago
Front End - Cashier
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saanichton, BC
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 23 mins ago
Senior Manager, Global Sourcing
Article
Vancouver, BC
$158,000 to $176,000 CAD / year
Full-time
Added 23 mins ago
Senior Solution Architect - Data and Analytics
Agriculture Financial Services Corporation
Olds, AB · Medicine Hat, AB · Lacombe, AB · Stettler, AB · Airdrie, AB · Leduc, AB · Red Deer, AB · Drumheller, AB · Innisfail, AB · Edmonton, AB · Grande Prairie, AB · Calgary, AB · Lethbridge, AB · AB
…and lead what’s next, whether they’re in the field or at a desk. We attract people who care deeply about making an impact on their teams, communities, and the future of agriculture in…
Added 23 mins ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 38 mins ago
Guest Services Manager
Germain Hôtels
Ottawa, ON
Full-time
We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her…
Added 50 mins ago
Associé aux Ventes Saisonnier - Carrefour Laval, Quebec
the LEGO Group
Laval, QC · Retail Store Carrefour Laval
Part-time
…pour remplir la demande en ligne, veuillez communiquer avec le service des RH au 1 860 394-3769. Veuillez noter que ces lignes ne sont ouvertes qu'aux candidats qui ont de la difficulté à…
Added 50 mins ago
Senior Application Support Specialist
Trans Mountain
Calgary, AB
Maintain configuration documentation, support runbooks and knowledge base articles for the service desk.
Added 50 mins ago
Client Scam Intervention Specialist
Scotiabank
Toronto, ON · Scarborough, ON
Manage assigned work within established service levels, queue priorities, quality standards, and productivity expectations.
Added 50 mins ago
Clinic & MVA/WSIB Claims Coordinator
Axis Therapy & Performance
Toronto, ON · Scarborough, Ontario
Full-time
Hold the front desk to Axis standard: client experience, billing accuracy, documentation, SOPs
Added 53 mins ago
Représentant(e) du service à la clientèle sur le terrain/ Field Representative II, Area Customer Service
Ricoh USA, Inc.
Montreal, QC
Full-time
Se présenter et travailler à divers sites clients de Services gérés selon l’horaire établi, ainsi que soutenir l’équipe du centre d’assistance (Help Desk)
Added 1 hour ago
Fashion Associate (Part time) - Oshawa Centre
Reitmans (Canada) Ltée/Ltd
Oshawa, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 1 hour ago
Relief Condominium Manager
Del Property Management
ON
Review and process Requests for Service efficiently
Added 1 hour ago
Front End - Cashier
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Innisfil, ON
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 1 hour ago
Front End - Cashier
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
BC · West Vancouver, BC
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 1 hour ago
Night Auditor
Northland Properties
Langley (District), BC · Langley, BC
…They are required to work through the night shift on the front…
Added 1 hour ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…

Nutrien

Service Delivery Manager

Saskatoon, SK, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 10+ years of experience leading enterprise service desk or service operations in a complex, multi-function environment is required
Posting language: English
Posted: Sep 21, 2026

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Original job description

Pay Band: J

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. 

The Manager, Service Delivery is responsible for the operational performance and continuous improvement of Service Desk services delivered primarily through a Managed Service Partner.

This role ensures that service commitments are consistently achieved across business functions, regions, and delivery teams. The Manager provides operational leadership to our Managed Service Provider, ensures consistent service performance, and supports stakeholder management, service recovery, and continuous improvement.

This is a service delivery leadership role rather than a technical operations role. Success requires the ability to translate business expectations into clear provider accountabilities, use service data to improve outcomes, and create a consistent, user-focused service experience across multiple Service Desks and business functions.

What You'll Do

Lead the day-to-day delivery of Service Desk services through our Managed Service Partner.
Translate strategic priorities into operational plans, reviewing performance against targets, and sharing measurable outcomes to leadership.
Drive provider accountability through performance management.
Use operational data and insights to generate visibility into service quality, reliability, and customer experience.
Identify continuous improvement opportunities and collaborate with our Managed Service Partner to support their implementation.

What You'll Bring

Bachelor's degree in Business, Commerce, or a related field
10+ years of experience leading enterprise service desk or service operations in a complex, multi-function environment is required
Demonstrated experience managing services delivered through external providers, outsourced partners, or multi-provider operating models is required
Strong experience in service performance management is required
Experience leveraging operational data, metrics, and insights to improve service outcomes is required
Strong communication relationship management skills is required
Knowledge of service management practices such as ITIL is considered an asset.
Experience with ServiceNow, contact center platforms, or workflow management tools is considered an asset.

Ready to make an impact with us? Apply today!  

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. 

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien 

To stay connected to us and for the latest job postings and news, follow us on:  LinkedIn, Facebook, and Instagram.

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More about this job

Responsibilities

The Service Delivery Manager oversees the operational performance and continuous improvement of Service Desk services provided by a Managed Service Partner. This role focuses on ensuring service commitments are met, driving provider accountability, and translating business expectations into clear operational outcomes.

Requirements

Candidates must have a Bachelor's degree and at least 10 years of experience leading enterprise service desk or service operations in complex environments. Strong expertise in managing external providers, utilizing operational data for performance improvement, and relationship management is required.

Skills

Service Delivery Management
Service Desk Operations
Performance Management
Stakeholder Management
Service Recovery
Continuous Improvement
Operational Leadership
Data Analysis
Service Quality Assurance
ITIL
ServiceNow
Contact Center Platforms
Workflow Management
Strategic Planning
Relationship Management

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
Managed Service Partner
Service Desk
Operational Performance
Continuous Improvement
Stakeholder Management
Service Recovery
Performance Management
ITIL
ServiceNow
Contact Center
Workflow Management
Enterprise Service
Multi-provider Operating Models
Operational Data
Metrics
Customer Experience
Agriculture
Production
Distribution
Retail

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