Jobs in Canada

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Added 6 mins ago
Global Marketing Category Manager
HF Sinclair
Mississauga, ON
Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a full-time Global Marketing Category Manager. The Category Manager, reporting to the Manager, Business Segments will…
Added 6 mins ago
Retail Store Manager
Canna Cabana
AB
Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 6 mins ago
Retail Shift Leader
Canna Cabana
Whitecourt, AB
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 6 mins ago
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 6 mins ago
Retail Shift Leader
Canna Cabana
Regina, SK · Glencairn, Regina, SK
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 20 mins ago
service delivery manager
Tata Consultancy Services
Montreal, QC
Full-time
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Added 20 mins ago
Global Marketing Category Manager
HF Sinclair
Mississauga, ON
Full-time
Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a full-time Global Marketing Category Manager. The Category Manager, reporting to the Manager, Business Segments will…
Added 22 mins ago
Employment Services Consultant
Georgian College
ON
…This position is currently eligible for Hybrid Work. FLEX Work agreements will be determined between the employee and manager when employment commences and may change in accordance with the…
Added 22 mins ago
IT Financial Analyst
Georgian College
ON
Added 49 mins ago
Vendor Relationship Manager - Property Claims
Aviva Canada
Oakville, ON
Full-time
Provide operational oversight for negotiations of vendor agreements, SLAs and contract evaluations in conjunction with Procurement, Aviva Legal and applicable cross-functional teams and…
Added 49 mins ago
Vendor Relationship Manager - Property Claims
Aviva Canada
Markham, ON
Full-time
Provide operational oversight for negotiations of vendor agreements, SLAs and contract evaluations in conjunction with Procurement, Aviva Legal and applicable cross-functional teams and…
Added 50 mins ago
Mortgage Specialist Associate
Jobbe
Halifax, NS
Full-time
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Added 51 mins ago
Lease/Real Estate Administrator (Contract)
LCBO
Toronto, ON
Full-time
…support to internal stakeholders, ensuring compliance with lease agreements and maximizing occupancy cost efficiencies. The position oversees rent administration, lease audits, and…
Added 51 mins ago
Environmental Data & GIS Innovation Lead (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager of Drinking Water and Water Resources, the Environmental Data and GIS Innovation Lead will play a pivotal role in driving data-driven environmental solutions,…
Added 51 mins ago
Associate Payroll
Bell
Montreal, QC · Verdun, QC
Receive, analyze, and resolve requests related to employee and manager payroll from various sources (email, online, or incoming calls)
Added 51 mins ago
Project Manager (Distribution)
EPCOR
AB · Edmonton, Alberta
Full-time · Temporary
As the Distribution Project Manager, you’ll manage a portfolio of annual projects and programs that support growth, serve new customers, and enhance the reliability and safety of the…
Added 51 mins ago
Document Management Representative
Fidelity Canada
Toronto, ON
Full-time
…accordance with the applicable internal/external Service Level Agreements (SLAs). The focus is on quality (accurate data always, low frequency of problems), customer service (interactions…
Added 51 mins ago
Lead, Events, Arts, Culture & Heritage Services
City of Leduc
Prince George, BC · Civic Centre
Full-time
Reporting to the Manager, Community Development, this position will lead the planning, coordination and continuous improvement of events, arts, culture and heritage services. The successful…
Added 1 hour ago
Strategic Initiatives Manager
United Way British Columbia
Nanaimo, BC
$92,510.6 to $96,369 CAD / year
Full-time
Monitor grant agreements, payment schedules, disbursements, reporting requirements, and compliance obligations throughout the funding period
Added 1 hour ago
Strategic Initiatives Manager
United Way British Columbia
Burnaby, BC
$92,510.6 to $96,369 CAD / year
Full-time
Monitor grant agreements, payment schedules, disbursements, reporting requirements, and compliance obligations throughout the funding period
Added 1 hour ago
Strategic Initiatives Manager
United Way British Columbia
Victoria, BC
$92,510.6 to $96,369 CAD / year
Full-time
Monitor grant agreements, payment schedules, disbursements, reporting requirements, and compliance obligations throughout the funding period
Added 1 hour ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Title: Regional Sourcing Manager (Electronics Lane)
Added 1 hour ago
Planner - Development Services
Leduc County
Nisku, AB
Temporary
…Planner – Development Services to join our team. Reporting to the Manager – Development Services, this exciting opportunity provides information, assistance and advice on subdivision and…
Added 1 hour ago
IT Financial Analyst
Georgian College
Barrie, ON
Full-time
Added 1 hour ago
PM/Scrum Master
Capgemini
Toronto, ON
In this role you will be working as a Senior Project Manager with a strong technical acumen delivering capabilities for Solutions Acceleration and Innovation managing delivery of Proof of…

Nutrien

Service Delivery Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 10+ years of experience leading enterprise service desk or service operations in a complex, multi-function environment is required
Posting language: English
Posted: Sep 21, 2026

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Original job description

Pay Band: J

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. 

The Manager, Service Delivery is responsible for the operational performance and continuous improvement of Service Desk services delivered primarily through a Managed Service Partner.

This role ensures that service commitments are consistently achieved across business functions, regions, and delivery teams. The Manager provides operational leadership to our Managed Service Provider, ensures consistent service performance, and supports stakeholder management, service recovery, and continuous improvement.

This is a service delivery leadership role rather than a technical operations role. Success requires the ability to translate business expectations into clear provider accountabilities, use service data to improve outcomes, and create a consistent, user-focused service experience across multiple Service Desks and business functions.

What You'll Do

Lead the day-to-day delivery of Service Desk services through our Managed Service Partner.
Translate strategic priorities into operational plans, reviewing performance against targets, and sharing measurable outcomes to leadership.
Drive provider accountability through performance management.
Use operational data and insights to generate visibility into service quality, reliability, and customer experience.
Identify continuous improvement opportunities and collaborate with our Managed Service Partner to support their implementation.

What You'll Bring

Bachelor's degree in Business, Commerce, or a related field
10+ years of experience leading enterprise service desk or service operations in a complex, multi-function environment is required
Demonstrated experience managing services delivered through external providers, outsourced partners, or multi-provider operating models is required
Strong experience in service performance management is required
Experience leveraging operational data, metrics, and insights to improve service outcomes is required
Strong communication relationship management skills is required
Knowledge of service management practices such as ITIL is considered an asset.
Experience with ServiceNow, contact center platforms, or workflow management tools is considered an asset.

Ready to make an impact with us? Apply today!  

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. 

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien 

To stay connected to us and for the latest job postings and news, follow us on:  LinkedIn, Facebook, and Instagram.

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More about this job

Responsibilities

The Service Delivery Manager leads the day-to-day operations of service desk services provided by a managed service partner. This role focuses on driving provider accountability, ensuring service commitments are met, and utilizing operational data to improve service quality and customer experience.

Requirements

Candidates must have a bachelor's degree and over 10 years of experience leading enterprise service desk or operations in complex environments. Strong expertise in managing external service providers and utilizing performance metrics is required.

Skills

Service Delivery Management
Service Desk Operations
Performance Management
Stakeholder Management
Service Recovery
Continuous Improvement
Operational Leadership
Data Analysis
Service Level Management
ITIL
ServiceNow
Contact Center Platforms
Workflow Management
Strategic Planning
Relationship Management

Visa sponsorship

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Keywords

Service Delivery Manager
Managed Service Partner
Service Desk
Operational Performance
Continuous Improvement
Service Level Agreements
Stakeholder Management
Service Recovery
Performance Management
Operational Data
ITIL
ServiceNow
Contact Center
Workflow Management
Agriculture
Enterprise Service Desk
Outsourced Partners
Multi-provider Operating Models
Strategic Priorities
Customer Experience

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