Jobs in Canada

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Added 18 mins ago
Full Time Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Grande Prairie, AB
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 18 mins ago
Studio Manager
Strong Pilates Oakville
Oakville, ON
Part-time
STRONG Pilates Oakville is looking for a sales-driven, people-focused Studio Manager to lead our studio, grow our membership base and create an exceptional member experience.
Added 32 mins ago
Retail Store Coordinator Fulltime Marshalls Grasslands
TJX Canada – Winners, Marshalls, HomeSense
Regina, SK
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 32 mins ago
Retail Visual Merchandise Coordinator Full Time Winners/Homesense
TJX Canada – Winners, Marshalls, HomeSense
Thunder Bay, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 32 mins ago
Retail Visual Merchandise Coordinator Full Time Winners
TJX Canada – Winners, Marshalls, HomeSense
Prince Albert, SK
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 32 mins ago
Retail Customer Service Coordinator Full Time Winners
TJX Canada – Winners, Marshalls, HomeSense
Prince Albert, SK
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 32 mins ago
Regional Manager & Sleep Clinician (RRT / RPSGT) – Edmonton / St. Albert
Snore MD
St. Albert, AB
Full-time
Previous leadership experience can include senior clinician roles, mentoring, or team lead responsibilities
Added 32 mins ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.
Added 32 mins ago
Shift Manager
Darmody Family McDonald's
Maple, ON
Full-time
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift…
Added 47 mins ago
Store Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Leamington, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 47 mins ago
Temporary Retail Store Coordinator Full Time HomeSense – Etobicoke
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON · Etobicoke, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 47 mins ago
Retail Visual Merchandise Coordinator Full Time Winners – Queen and Portland
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 47 mins ago
Assistant Store Manager Marshalls Burlington Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Burlington, ON
$48,592.5 to $68,029.5 CAD / year
Full-time
Minimum of 2 years of retail leadership experience as an Assistant or Store Manager.
Added 47 mins ago
Assistant Store Manager Winners Homesense Abbotsford Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Abbotsford, BC
$48,592.5 to $68,029.5 CAD / year
Full-time
Minimum of 2 years of retail leadership experience as an Assistant or Store Manager.
Added 48 mins ago
🏋️‍♂️ Personal Trainer – Motion Fitness Saskatoon
SS Stonebridge Del Fitness Corporation O/A Motion Fitness
Saskatoon, SK
Lead and participate in club programs, events, and staff meetings
Added 1 hour ago
Front End Checkout Team Associate
Walmart Canada
Toronto, ON
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 1 hour ago
Senior IT Auditor
ATCO
Calgary, AB
Full-time
…for what comes next. As Senior IT Internal Auditor, you’ll lead complex audit and advisory work, offer practical insights to senior leaders, and help strengthen the systems, controls, and…
Added 1 hour ago
CPFR Analyst
ZURU
Mississauga, ON · Mississauaga, Ontario
Full-time
…reporting processes. This role is highly customer-facing and will lead joint business planning efforts, ensuring alignment on supply chain strategies and execution. The CPFR Analyst will…
Added 1 hour ago
Retail Shift Leader
Canna Cabana
Saskatoon, SK
Part-time
Minimum of 2 years work experience in the retail industry required, Cannabis industry experience preferred
Added 1 hour ago
Entrance & Play Co-worker
IKEA
Toronto, ON · North York, ON
Part-time
…relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors…
Added 2 hours ago
Industrial Designer
Mawg Design
Toronto, ON
Full-time
…Mawg, we design and build custom environments, tradeshows, retail displays, and experiential activations. This role sits at the intersection of design and production, focusing on how ideas…
Added 2 hours ago
Sales Consultant
Wood Automotive Group
Calgary, AB
Full-time
…commitment to customer service is a must! Automotive sales experience is an…
Added 3 hours ago
Field Sales Representative
Techtronic Industries Canada Inc.
MB · Manitoba, Canada
Full-time
Experience in retail sales, field sales and/or customer service
Added 3 hours ago
Field Sales Representative
Techtronic Industries Canada Inc.
SK · Saskatchewan, Canada
Full-time
Experience in retail sales, field sales and/or customer service
Added 3 hours ago
Branch Manager, Box Grove Branch
RBC
Markham, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…

Nutrien

Service Delivery Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 10+ years of experience leading enterprise service desk or service operations in a complex, multi-function environment is required
Posting language: English
Posted: Sep 21, 2026

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Original job description

Pay Band: J

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien. 

The Manager, Service Delivery is responsible for the operational performance and continuous improvement of Service Desk services delivered primarily through a Managed Service Partner.

This role ensures that service commitments are consistently achieved across business functions, regions, and delivery teams. The Manager provides operational leadership to our Managed Service Provider, ensures consistent service performance, and supports stakeholder management, service recovery, and continuous improvement.

This is a service delivery leadership role rather than a technical operations role. Success requires the ability to translate business expectations into clear provider accountabilities, use service data to improve outcomes, and create a consistent, user-focused service experience across multiple Service Desks and business functions.

What You'll Do

Lead the day-to-day delivery of Service Desk services through our Managed Service Partner.
Translate strategic priorities into operational plans, reviewing performance against targets, and sharing measurable outcomes to leadership.
Drive provider accountability through performance management.
Use operational data and insights to generate visibility into service quality, reliability, and customer experience.
Identify continuous improvement opportunities and collaborate with our Managed Service Partner to support their implementation.

What You'll Bring

Bachelor's degree in Business, Commerce, or a related field
10+ years of experience leading enterprise service desk or service operations in a complex, multi-function environment is required
Demonstrated experience managing services delivered through external providers, outsourced partners, or multi-provider operating models is required
Strong experience in service performance management is required
Experience leveraging operational data, metrics, and insights to improve service outcomes is required
Strong communication relationship management skills is required
Knowledge of service management practices such as ITIL is considered an asset.
Experience with ServiceNow, contact center platforms, or workflow management tools is considered an asset.

Ready to make an impact with us? Apply today!  

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. 

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien 

To stay connected to us and for the latest job postings and news, follow us on:  LinkedIn, Facebook, and Instagram.

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More about this job

Responsibilities

The Service Delivery Manager leads the day-to-day operations of service desk services provided by a managed service partner. This role focuses on driving provider accountability, ensuring service commitments are met, and utilizing operational data to improve service quality and customer experience.

Requirements

Candidates must have a bachelor's degree and over 10 years of experience leading enterprise service desk or operations in complex environments. Strong expertise in managing external service providers and utilizing performance metrics is required.

Skills

Service Delivery Management
Service Desk Operations
Performance Management
Stakeholder Management
Service Recovery
Continuous Improvement
Operational Leadership
Data Analysis
Service Level Management
ITIL
ServiceNow
Contact Center Platforms
Workflow Management
Strategic Planning
Relationship Management

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
Managed Service Partner
Service Desk
Operational Performance
Continuous Improvement
Service Level Agreements
Stakeholder Management
Service Recovery
Performance Management
Operational Data
ITIL
ServiceNow
Contact Center
Workflow Management
Agriculture
Enterprise Service Desk
Outsourced Partners
Multi-provider Operating Models
Strategic Priorities
Customer Experience

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