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Added 10 mins ago
Junior Mechanical Designer
ATS Automation
Cambridge, ON
Communicate all requested design changes to the Manager, Automation Engineering OR Product Specialist.
Added 10 mins ago
Senior Mechanical Designer
ATS Automation
Cambridge, ON
Communicates all requested design changes to their Mechanical Design Team Lead or respective manager.
Added 10 mins ago
RB
Associate, Operations II - Mail & Distribution
Royal Bank of Canada
Toronto, ON
- Full-time
…questions independently; seeking assistance from Team Lead or Manager as appropriate following established department…
Added 10 mins ago
RB
Branch Manager Advisor
Royal Bank of Canada
Petrolia, ON
- Full-time
As a Branch Manager Advisor you fulfill a critical hybrid role in the branch with 40-50% of your time spent providing advice to clients as a Financial Advisor and 50-60% in a Branch…
Added 11 mins ago
IA
Youth Settlement Worker
Immigrant and Refugee Services Association PEI (IRSA)
Charlottetown, PE
- Full-time
As a Youth Settlement Worker (Term Role), you will be a crucial part of our YSS team, reporting to the department manager. Youth settlement work provides the opportunity to deliver both…
Added 23 mins ago
PO
Emergency Services Case Manager I
Peace Over Violence
MB · Back, MB
- Internship
…and West San Gabriel Valley area. The Emergency Services Case Manager I (ESC) provides face‐to‐face crisis intervention and assistance for survivors of sexual and domestic (IPV) violence.…
Added 23 mins ago
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Activity Worker (Full-Time)
Senior Persons Living Connected
Toronto, ON · Scarborough, ON
- Full-time
Responsible for assisting in the development and implementation of daily program activities that support established short- and long-term rehabilitative and recreational goals. Activities…
Added 53 mins ago
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Cook 1
SSP America
Winnipeg, MB
- Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 55 mins ago
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Cashier PT
Walmart
Vancouver, BC
- Part-time
2. Processes all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program.
Added 1 hour ago
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Licensed Practical Nurse - Renal Dialysis
Alberta Health Services
Grande Prairie, AB
- Part-time
…required if you were a graduate prior to June 2022 The AKC–N program requires candidates to complete/pass Hemodialysis Training. Candidates with previous experience will be required to…
Added 1 hour ago
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Service Worker I
Alberta Health Services
Vegreville, AB
- Part-time
…and adapts to frequent interruptions in activity. The AKC -N program requires candidates to complete/pass Service Worker Hemodialysis Training. Candidate must be able to attend training…
Added 1 hour ago
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Care Aide Learner
Alberta Health Services
Hanna, AB
- Part-time
…In a permanent full or part time position at least 0.4 FTE Manager has no concerns about HCA’s suitability for the program and anticipates no barriers that would hinder the HCA from…
Added 1 hour ago
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Licensed Practical Nurse - Renal Dialysis
Alberta Health Services
Vegreville, AB
- Part-time
…required if you were a graduate prior to June 2022. The AKC - N program requires candidates to complete/pass Hemodialysis Training. Candidates with previous experience will be required to…
Added 1 hour ago
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Occupational Therapist I
Alberta Health Services
Calgary, AB
- Part-time
This exciting community based Occupational Therapy Interventionist position reports directly to the designated Care Manager within the Calgary Zone Home Care Program, Adults Team. The…
Added 1 hour ago
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Service Worker I
Alberta Health Services
Lloydminster, AB
- Part-time
…and adapts to frequent interruptions in activity. The AKC -N program requires candidates to complete/pass Service Worker Hemodialysis Training. Candidate must be able to attend training…
Added 1 hour ago
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Digital Marketing Specialist, Email
Seequent
Vancouver, BC
- Full-time
This role supports campaign execution across email, paid media, and messaging platforms, while monitoring program performance, preparing reports and insights, and maintaining data accuracy…
Added 1 hour ago
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Dietitian I
Alberta Health Services
Red Deer, AB
- Part-time
…clients. This position will report to the Nutrition Services manager and will work collaboratively within the clinic policies and processes. The bariatric clinic provides support to clients…
Added 1 hour ago
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Registered Nurse
Alberta Health Services
AB · Edmonton, AB
- Part-time
The successful candidate will report to the Clinic Manager of the Medical Outpatient Unit at the Mazankowski Alberta Heart Institute and the Adult Day Medicine at the Kaye Edmonton Clinic.…
Added 1 hour ago
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Radiation Therapist II (ACB)
Alberta Health Services
Red Deer, AB
- Full-time
…join our patient focused and collaborative Radiation Therapy program here in Red Deer. Reporting to the manager, the RT II will join an incredible team of Radiation Therapists,…
Added 1 hour ago
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Registered Nurse
Alberta Health Services
Red Deer, AB
- Full-time
Reporting to the Care Manager Red Deer Supportive Living, in the role of Case Manger you will be responsible for coordinating and providing quality care to clients in the community. Using…
Added 1 hour ago
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Registered Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…services for Calgary and Southern Alberta. Reporting to the Unit Manager of Inpatient Oncology & Intensive Palliative Care the Registered Nurse (RN) will work on unit 95/125; a 59 bed unit…
Added 1 hour ago
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Registered Nurse
Alberta Health Services
Sylvan Lake, AB
- Part-time
Reporting to the Care Manager, the Case Manager is responsible for directing the care of clients under the home care program. Using your strong assessment, organizational, and leadership…
Added 1 hour ago
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Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Reporting to the Program Manager for Allied Health and Site Programs and working as a member of the management team, the Manager is responsible for optimum patient care by providing…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
AB · Edmonton, AB
- Part-time
…This position entails working collaboratively with the Site Manager for day-to-day flow. The Bed Coordinator makes decisions independently but must be able to identify exceptions to…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
St. Albert, AB
- Part-time
Under the direction of the Unit Manager/PCM, Medicine or designate, the Registered Nurse (RN), as a professional, bears the primary responsibility and accountability to assess needs, plan,…

NUVISTA Mental Health

Client Care Coordinator

NS, Canada

Up to $40,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Up to $40,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Client Care Coordinator

True North Psychological Services & NuVista Mental Health

Full Time – In Office

Reports to: Clinic Operations Manager

About NuVista

NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.

The Opportunity

The Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients coming into the clinic.

This role is responsible for:

Client Service & Front Desk Operations
Scheduling, Coordination & Clinic Flow
Billing, Administration & Records Management
Operations, Compliance & Office Management

Key Responsibilities

Client Service & Front Desk Operations

Deliver excellent client service in person and virtually
Manage reception (greeting, check-ins/outs, welcoming environment)
Handle phone calls and emails professionally and promptly
Support client intake and program booking processes

Provide real-time troubleshooting and client/clinician support

Scheduling, Coordination & Clinic Flow

Schedule appointments and coordinate clinician calendars
Monitor client arrivals and support clinic flow
Liaise with clinicians to ensure smooth daily operations
Adapt to changing clinic needs and priorities

Billing, Administration & Records Management

Process billing (federal/private insurance) and collect payments
Verify coverage, manage approvals, and follow up on billing issues
Perform accurate data entry and maintain digital records
Handle documentation, forms, scanning, and correspondence

Operations, Compliance & Office Management

Follow SOPs and uphold confidentiality and professional standards
Maintain a clean, organized clinic environment

Manage mail, deliveries, and office/medical supplies
Support general administrative tasks and ongoing training
Contribute to overall clinic operations and continuous improvement

Qualifications

Medical administration certification or equivalent experience preferred
Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and strong technical skills with office systems and communications tools
Proven customer service experience
Ability to build rapport while handling sensitive situations with professionalism and tact
Experience with third-party insurance billing (e.g., Blue Cross, VAC, Canada Life) an asset
Familiarity with Jane EMR an asset
Excellent written and verbal communication
Maintain strict confidentiality and accurate records
Strong time management, prioritization, and multitasking abilities
Detail-oriented with a strong work ethic and problem-solving mindset
Quick learner with a positive, proactive attitude
Works effectively both independently and within a team

Core Competencies

Communication: Communicates clearly and effectively; strong presentation and active listening skills.
Computer Skills: Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance.
Customer Service: Builds positive relationships and responds effectively to customer needs and concerns.
Dependability: Reliable, accountable, and consistently meets deadlines and commitments.
Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.
Interpersonal Skills: Builds strong relationships and works collaboratively with others.
Sense of Urgency: Prioritizes effectively and meets deadlines in a timely manner.

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More about this job

Responsibilities

The Client Care Coordinator acts as the first point of contact for the clinic, managing reception, scheduling, and client intake. They are also responsible for processing billing, maintaining accurate records, and ensuring smooth daily clinic operations.

Requirements

Candidates should have medical administration certification or equivalent experience and advanced proficiency in Microsoft Office. Strong customer service skills, the ability to handle sensitive situations, and experience with third-party insurance billing are highly preferred.

Skills

Client Service
Reception Management
Scheduling
Billing
Data Entry
Records Management
Microsoft Office Suite
Communication
Time Management
Problem-solving
Insurance Billing
Jane EMR
Confidentiality
Multitasking
Administrative Support

Visa sponsorship

Not detected in the job text

Keywords

Medical Administration
Client Care
Reception
Scheduling
Billing
Insurance
Jane EMR
Microsoft Office
Data Entry
Records Management
Compliance
Customer Service
Clinic Operations
Administrative Support
Confidentiality
Multitasking
Time Management
Communication
Patient-centred Care
Mental Health

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