Client Services Representative
- Barrie, ON, Canada
Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset. · Full-time
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Job details
- Pay
- Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Client Service Representative
Join Our Pack at Allandale Veterinary Hospital
Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr‑fect fit, we’d love to hear from you.
Key Responsibilities
This job posting is for an existing vacancy.
If you have the skills above, along with a love for animals, please apply with your cover letter and resume - we can’t wait to meet you.
Hiring Manager: Natasha – natashac@allandalevet.com
Hiring Manager Cook, Natasha
Client Service Representative
Join Our Pack at Allandale Veterinary Hospital
Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr‑fect fit, we’d love to hear from you.
Key Responsibilities
- Greet clients and patients by name with warmth and compassion
- Triage client concerns to ensure appointments are booked accurately
- Manage incoming emails, texts, and phone calls
- Efficiently and accurately process payments
- Schedule future appointments within appropriate timelines
- Complete daily reports and assigned tasks
- Admit patients for appointments, surgeries, and procedures
- Weigh patients upon arrival
- Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
- Promote hospital goods and services to clients
- Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
- Accurately place medication and food orders
- Coordinate smooth client and patient flow within the hospital
- Maintain cleanliness according to hospital checklists
- Strong empathy, understanding, and emotional support for clients
- Calm and caring demeanor when handling patients
- Comfort and passion for working with all types of animals
- Detail-oriented with excellent organizational and multi-tasking skills
- Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
- Ability to maintain confidentiality
- 2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)
- Proficiency with current technology, including Microsoft Office and email systems
- Flexibility to work various shifts, including evenings and weekends
- At least 1 year of experience in a veterinary hospital
- Familiarity with Cornerstone software
- Basic understanding of medical terminology
This job posting is for an existing vacancy.
If you have the skills above, along with a love for animals, please apply with your cover letter and resume - we can’t wait to meet you.
Hiring Manager: Natasha – natashac@allandalevet.com
Hiring Manager Cook, Natasha
More about this job
Responsibilities
Welcome clients and patients, manage communications and appointments, process payments, admit and weigh patients, and coordinate client and patient flow. Counsel clients on basic care, handle orders and concerns, complete reports, and maintain hospital cleanliness.
Requirements
Requires 2–3 years of client services experience, preferably in human or animal healthcare, proficiency with Microsoft Office and email systems, and flexibility to work evenings and weekends. Veterinary hospital experience, Cornerstone familiarity, and basic medical terminology are preferred but not required; training is available.
Skills
- Client Service
- Empathy
- Animal Handling
- Triage
- Appointment Scheduling
- Payment Processing
- Organization
- Multitasking
- Communication
- Teamwork
- Confidentiality
- Microsoft Office
- Email Systems
- Medical Terminology
- Client Counseling
- Inventory Ordering
Visa sponsorship
Not detected in the job text
Hiring contact
Natasha
Hiring contact email
natashac@allandalevet.com
Categories
- Customer Service & Support
- Healthcare
- Administrative
Keywords
- Veterinary Services
- Client Experience
- Patient Experience
- Animal Care
- Client Triage
- Appointment Scheduling
- Text Messaging
- Telephone
- Payment Processing
- Daily Reports
- Patient Admission
- Patient Weighing
- Nutrition Counseling
- Pre-Operative Care
- Post-Operative Care
- Treatment Instructions
- Medication Orders
- Food Orders
- Client Flow
- Patient Flow
- Microsoft Office
- Cornerstone Software
- Medical Terminology
- Confidentiality