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Added 3 mins ago
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- Full-time
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Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
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Added 18 mins ago
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Added 18 mins ago
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NVA Canada

Client Services Representative

Barrie, ON, Canada

Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset. · Full-time

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Job details

Pay: Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

Client Service Representative

Join Our Pack at Allandale Veterinary Hospital

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr‑fect fit, we’d love to hear from you.

Key Responsibilities

Greet clients and patients by name with warmth and compassion
Triage client concerns to ensure appointments are booked accurately
Manage incoming emails, texts, and phone calls
Efficiently and accurately process payments
Schedule future appointments within appropriate timelines
Complete daily reports and assigned tasks
Admit patients for appointments, surgeries, and procedures
Weigh patients upon arrival
Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions
Promote hospital goods and services to clients
Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
Accurately place medication and food orders
Coordinate smooth client and patient flow within the hospital
Maintain cleanliness according to hospital checklists

Skills & Abilities

Strong empathy, understanding, and emotional support for clients
Calm and caring demeanor when handling patients
Comfort and passion for working with all types of animals
Detail-oriented with excellent organizational and multi-tasking skills
Team-oriented with strong interpersonal and communication (verbal, written, and telephone) skills
Ability to maintain confidentiality

Required Qualifications

2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)
Proficiency with current technology, including Microsoft Office and email systems
Flexibility to work various shifts, including evenings and weekends

Preferred (but Not Required – We Are Happy To Train)

At least 1 year of experience in a veterinary hospital
Familiarity with Cornerstone software
Basic understanding of medical terminology

Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset.

This job posting is for an existing vacancy.

If you have the skills above, along with a love for animals, please apply with your cover letter and resume - we can’t wait to meet you.

Hiring Manager: Natasha – natashac@allandalevet.com

Hiring Manager Cook, Natasha

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More about this job

Responsibilities

Welcome clients and patients, manage communications and appointments, process payments, admit and weigh patients, and coordinate client and patient flow. Counsel clients on basic care, handle orders and concerns, complete reports, and maintain hospital cleanliness.

Requirements

Requires 2–3 years of client services experience, preferably in human or animal healthcare, proficiency with Microsoft Office and email systems, and flexibility to work evenings and weekends. Veterinary hospital experience, Cornerstone familiarity, and basic medical terminology are preferred but not required; training is available.

Skills

Client Service
Empathy
Animal Handling
Triage
Appointment Scheduling
Payment Processing
Organization
Multitasking
Communication
Teamwork
Confidentiality
Microsoft Office
Email Systems
Medical Terminology
Client Counseling
Inventory Ordering

Visa sponsorship

Not detected in the job text

Hiring contact

Natasha

Hiring contact email

natashac@allandalevet.com

Keywords

Veterinary Services
Client Experience
Patient Experience
Animal Care
Client Triage
Appointment Scheduling
Email
Text Messaging
Telephone
Payment Processing
Daily Reports
Patient Admission
Patient Weighing
Nutrition Counseling
Pre-Operative Care
Post-Operative Care
Treatment Instructions
Medication Orders
Food Orders
Client Flow
Patient Flow
Microsoft Office
Cornerstone Software
Medical Terminology
Confidentiality

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