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NVA Canada

Client Services Representative

Westbank, BC, Canada

Salary ranging from $20-22 per hour depending on experience. · Full-time

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Job details

Pay: Salary ranging from $20-22 per hour depending on experience.
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Westbank Animal Care Hospital is looking to add a full time Customer Service Representative (CSR) to our team.

Located in the heart of Westbank BC, we are a fast-paced veterinary hospital. We pride ourselves on providing exceptional client and patient care, while also focusing on maintaining a welcoming, professional workplace where our team can thrive.

This position involves supporting our team in various aspects of the hospital including:

Greeting clients and their pets with a friendly and welcoming demeanor
Answering phone calls, scheduling appointments, and managing the front desk
Assisting with billing and processing payments
Maintaining accurate records and files
Coordinating communication between clients, veterinarians, and staff
Keeping the reception area clean and organized

The Successful Applicant Will Have

Previous experience in customer service
Strong communication and interpersonal skills
The ability to multitask in a fast-paced environment
Proficiency in basic computer skills
Previous experience in a veterinary clinic is preferred but not required
Must be available for evening and Saturday shifts

We Offer

Salary ranging from $20-22 per hour depending on experience.
RRSP matching
Extended health care
Health and wellness allowance
Paid continuing education
Uniform allowance

Please submit resumes to Kirsten.Allaire@westbankanimalcare.ca

Apply About employer

More about this job

Responsibilities

Welcome clients and their pets, answer calls, schedule appointments, and manage the front desk. Process billing and payments, maintain records, coordinate communication among clients and hospital staff, and keep the reception area organized.

Requirements

Previous customer service experience, strong communication and interpersonal skills, the ability to multitask in a fast-paced environment, and basic computer proficiency are required. Veterinary clinic experience is preferred but not required, and availability for evening and Saturday shifts is necessary.

Skills

Customer Service
Communication
Interpersonal Skills
Multitasking
Basic Computer Skills
Appointment Scheduling
Billing And Payment Processing
Recordkeeping
Client Communication
Front Desk Management
Organization

Benefits

RRSP Matching
Extended Health Care
Health And Wellness Allowance
Paid Continuing Education
Uniform Allowance

Visa sponsorship

Not detected in the job text

Hiring contact

Kirsten Allaire

Hiring contact email

Kirsten.Allaire@westbankanimalcare.ca

Keywords

Veterinary Services
Veterinary Hospital
Customer Service
Client Care
Patient Care
Reception
Front Desk
Appointment Scheduling
Phone Calls
Billing
Payment Processing
Records Management
Client Communication
Veterinarians
Evening Shifts
Saturday Shifts

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