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Added 11 mins ago
VS
Dining Service Attendant - Cooks Helper (2026-11050)
Verve Senior Living
Lloydminster, AB
- Full-time
…2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or…
Added 11 mins ago
BC
Stewarding Assistant Manager
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
The Kitchen team is looking for a Stewarding Assistant Manager to be responsible for supervising the multiple location operation of the Stewarding department and team. This includes the…
Added 11 mins ago
A
Product Development Lead
ARC'TERYX
North Vancouver, BC
- Full-time
Supporting the Manager, Product Development in building and coaching a team of technical Product Developers, and owning the day-to-day leadership and development of the team
Added 11 mins ago
FV
Professional Development Assistant (1yr contract)
Fraser Valley Real Estate Board
Surrey, BC
- Full-time
- Temporary
We are an employer that fosters a culture of innovation, entrepreneurship, and connectedness. We demonstrate care, value and support of our people with an emphasis on wellness. We dream…
Added 11 mins ago
Manager, Speciality Pharma Nurse
Bayshore
ON
The Specialty Pharma Nursing Manager BSRx hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior…
Added 11 mins ago
UO
Clinical Research Nurse
University of British Columbia
Vancouver, BC · PHC | St. Paul's Hospital - Burrard Building (SPHBB)
- $6,631.67 to $9,533.25 CAD / month
- Part-time
…contributes to the advancement of evidence-based cardiovascular…
Added 26 mins ago
GC
Senior Project Manager / Project Manager
GEI Consultants, Inc.
London, ON
- $95,000 to $130,000 CAD / year
- Full-time
…to grow across Ontario, we are looking for a Senior Project Manager / Project Manager to join and support our London, Ontario…
Added 26 mins ago
SA
Clinical Scholar – Registered Practical Nurse – Collaborative Practice- Temporary Full Time
Sault Area Hospital
Sault Ste. Marie, ON
- Full-time
…self-reflective learning for nurse mentees. This position reports to the Manager of Clinical Professional Practice and…
Added 26 mins ago
FH
Social Worker, Long Term Care - Carelife Fleetwood
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Full-time
Reporting clinically to the Professional Practice Leader, Social Work and administratively to the Manager, Clinical Services, the Social Worker collaborates as a member of the…
Added 26 mins ago
RV
Nurse Coordinator
Renfrew Victoria Hospital
Renfrew, ON
- Contract
Reporting to the Professional Practice Manager, the Nursing Coordinator assists the V.P. in the supervision and direction of patient care and assumes a leadership role in crisis…
Added 26 mins ago
SH
Registered Nurse (N2) - Obstetrics, Gynecology and Neonatology Resource Team
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 26 mins ago
SH
Housekeeping and Laundry Aide
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Lions Housing Centres Inc. owns and operates housing and care facilities to provide accommodations for adult citizens. We provide support that looks at the whole person, not just their…
Added 26 mins ago
SH
Registered Nurse (N2) - Obstetrics, Gynecology and Neonatology Resource Team
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 26 mins ago
SH
Registered Nurse (N2) - Obstetrics, Gynecology and Neonatology Resource Team
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 26 mins ago
S
Project Manager, Artificial Intelligence - Regular Full-time - Programs, People & Leadership (2026-19256)
Sunnybrook
Toronto, ON
- Full-time
Sunnybrook is seeking a Project Manager, Artificial Intelligence. Full-time and part-time arrangements will be considered. Artificial Intelligence is identified in Sunnybrook's Invent 2030…
Added 26 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 26 mins ago
J
Sales Strategy & Operations Manager
Jobber
AB · Edmonton, AB
- Full-time
Then Jobber might be the place for you! We’re looking for a Sales Operations Manager to be part of our Sales Enablement department.
Added 26 mins ago
SH
Ability Management Coordinator
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Manager, Occupational Health & Safety, and while demonstrating a commitment to the Mission, Values of St. Boniface Hospital, the ABILITY MANAGEMENT…
Added 26 mins ago
SH
General Duty Nurse (N2) - Child Health - JL1 Emergency - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 26 mins ago
SH
Registered Nurse (N2) - Obstetrics, Gynecology and Neonatology Resource Team
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 26 mins ago
SH
Registered Nurse (N2) - Obstetrics, Gynecology and Neonatology Resource Team
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 26 mins ago
VS
Certified Resident Services Attendant - Ontario (2026-11046)
Verve Senior Living
Toronto, ON
- Other
…nurturing environment. Under the direction of the Health & Wellness Manager, the Certified Resident Services Attendant position is focused on enriching residents lives by ensuring they can…
Added 26 mins ago
SH
Nursing Assistant - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Working as part of a multidisciplinary team under the supervision of the Manager Health Services or Nurse in Charge, the incumbent:
Added 26 mins ago
SH
Registered Nurse (N2) - Intensive Care Med/Surg
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 26 mins ago
VS
Housekeeping Attendant (2026-11045)
Verve Senior Living
Toronto, ON
- Other
…2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're supporting our residences or…

NVA Canada

Veterinary Assistant/Client Service Rep

Fredericton, NB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Veterinary Assistant

As a Veterinary Assistant of Valley Veterinary Hospital, you are part of a team that celebrates the Human-Animal Bond through exceptional and compassionate care of the physical and emotional wellbeing of our patients and clients.

To Assist Veterinarians, Veterinary Technicians And Receptionists In Their Daily Tasks As a Member Of a Supportive Team In Order To Achieve The Following Measures Of Success For Valley Veterinary Hospital:

Memorable client experience that creates longstanding trust and loyalty
Patient-centered care that reflects individual needs and best medicine practices
Effective, efficient, skilled and valued hospital team
Positive workplace culture that is productive and fulfilling
Ongoing success and sustainability of the practice

OUTCOMES

Efficient workflow by anticipating and providing the assistance required by the veterinarian, technicians and receptionists.
Compassionate nursing care for all patients
Clean and organized treatment area, surgery suite, imaging suite and kennel area.
Strong “client confidence” in the services of the practice.
Clinic communication based on transparency and integrity with clients and colleagues.
A positive, supportive, safe work environment.
Energetic, courteous, timely and professional interactions with clients, in person or on the telephone.
Key pet health messages of the Practice are actively supported and promoted.
Efficient and effective communication between client and pertinent hospital team members
Accurate and comprehensive documentation of patient care, radiology log, surgery logs and controlled substance records.

SKILLS AND KNOWLEDGE

Assist receptionists with client interaction tasks including appointment scheduling, appointment check-in, patient admission, preparation of invoice, invoice payment, and patient release.
Assist receptionists in keeping the facility’s reception area and examination rooms clean and stocked.
Be able to discuss with clients: general pet healthcare information regarding parasite control, diets, over-the-counter products, vaccination protocols, neuter/spay surgery, routine dental protocol, and common. Refer questions you cannot answer to appropriate colleagues.
Ability to graciously deal with client complaints, billing questions and to successfully communicate with diverse personality types.
Calm under pressure to maintains stable performance when under pressure or stress.
Basic computer literacy, including typing and experience with general office equipment and software such as Microsoft Windows, Word, and Excel.
Has an Interest in animal welfare and able to handle animals that are ill, stressed or in pain.
Assist Veterinarians and Technicians with patient care and medical treatments including but not limited to: medication administration, vaccine administration, acquiring laboratory samples, processing in-house and reference lab samples, surgical preparation, hospitalized patient care and radiology positioning.
Assist Veterinarians and Technicians in performing medical procedures such as restraint for administering IV, IM, SQ, and oral medications; assisting with wound dressings and treatments; monitoring, adjusting, and maintaining IV infusion pumps; restraint for venipuncture to obtain non-hemolyzed samples.
Be able to measure and record each patient’s weight, temperature, pulse rate, and respiratory rate.
Work confidently with small animals to provide quality care and able to restrain pets in a manner that allows necessary work to be performed, minimizes patient stress, and ensures your safety and that of other people.
Assist with humane euthanasia as requested.
Maintain proper documentation in the electronic medical record and record doctors’ and technicians’ notes in patients’ computer records or on paper records.
Know and use standard medical and business abbreviations.
Accurately prepare medications and prescriptions for dispensing as directed by the veterinarian after probationary period.
Ensure that medical supplies are always available, stock hospital supplies and pharmaceutical, pet-food, and over-the-counter products.
Assist in cleaning the hospital including but not limited to: laundry, floors, taking out the trash and recycling, cleaning treatment areas, surgery, exam rooms, kennels, bathrooms and kitchen understanding the basic standards of asepsis.
Walk patients as required using safety measures to ensure they are restrained and under control.
Prepare meals and feed animals as directed by the veterinarian or technician.
Self-awareness of personal strengths and weaknesses.
Emotional intelligence to recognize the emotions of self and others.
Must be able to make independent, common sense decisions and to observe abnormal behaviors and physical problems in patients in order to alert the veterinarian to significant changes.
Resilient and flexible to manage adversity and ability to multi-task and prioritize in a rapidly changing environment.
Dependable, accountable and self-motivated.
Value continual personal development in self and others.
Reaches out to peers and cooperates with supervisors to establish collaborative working relationships.
Adherence to established Practice policies and procedures

Education Requirements

Completion of a recognized Veterinary Assistant program

Reporting

The VA works under the direct guidance and supervision of the Veterinarians and RVT’s.
Directly reports to the Practice Manager

CSR OVERVIEW: ESSENTIAL FUNCTIONS

Professionally administer all phone calls - answering client inquiries in a prompt and friendly manner, scheduling appointments, recording messages.
Requires strong communication and client service skills. Considerable tact and diplomacy is required. Ability to greet clients in a professional, friendly, hospitable manner - check clients in, discharge patients.
Collect client fees, post, and record payments, make change, process credit card transactions and run end of day transactions.
Input data into computer software system.
Open and close the practice.
Perform a variety of clerical duties, mailings, cleaning, organizing reception area, client correspondence, reports, and other documents.
Ability to multi-task and work in a team environment.
Regular attendance and timeliness are an essential function to fulfill the requirements of this position.
The employee must be able to occasionally / frequently lift and/or move up to 50 pounds.

CSR JOB RESPONSIBILITIES

Provide friendly, enthusiastic & quality client care to the patients and clients of CBS Animal Hospital.
Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. The routine calls include those seeking information about veterinary services (“telephone shoppers”). Provide knowledgeable & clear professional advice concerning the care and treatment of animals.
Work alongside the Communication Center to provide excellent client communication.
Follow established hospital policies and procedures. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Discuss and understand immunization schedules.
Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare all required forms in advance, when possible.
Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc and obtain all necessary information.
Check clients in - Greet clients in a professional, friendly, hospitable manner.
Discharge patients. Review charts of patients being discharged from the clinic, make new appointments, or note changes in patient status as necessary. Ensure charges are entered and set up future reminders in Avimark. Present clients with medications, instruction, common side effects and follow up information.
Ensure that all financial obligations are met by owners. Collect client fees, make change, process credit card transactions, and assist in counting end of day deposits, run end of day transactions.
Perform over-the-counter selling of specialty merchandise comprised of pet grooming aids and other veterinary items. Exercise technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products purchase/ use.
Fill veterinary prescriptions with appropriate medication; provide routine instructions to owners concerning prescriptions for medications.
Collect lab specimens from pet owners, match patient record to the sample and submit samples to veterinary technician. Ensure samples are properly labelled, written on the lab board and client information is complete.
Assist in the updating of client files; Follow-up with clients when clinic records indicate no recent visits.
As required, enter data into the computer system, retrieve and modify computerized records. The practice management software (Avimark) includes, but is not limited to, such areas as reminder list of patients for periodic notifications, receipt and/or invoicing to update medical/financial records; accounting to include accounts payable, accounts receivable, billing of accounts, inventory control, client/pet/medical chart word processing to produce letters for general correspondence and special mailings to clients, etc.
Perform a variety of clerical duties, receiving, sorting, distributing mail, sending out mailings, cleaning, organizing reception area, reports, and other documents. Assist in the ordering, receiving, stocking and distribution of supplies.
Work well with all employees and ensure that your actions support the hospital core values.
Perform other duties as assigned.

SKILLS AND KNOWLEDGE

Possess strong organizational skills.
Excellent verbal and written communication skills. Possess exceptional interpersonal
communication skills.
Knowledge of hospital procedures and operating instructions for making appointments,
assembling patient medical records, attaching test results, relaying information regarding patient’s condition, and insurance claims/forms.
Knowledge of the spelling and meaning of commonly used terminology of veterinary
medicine to accurately record results of tests and file veterinary medical reports appropriately.
Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, visitors, and other healthcare team members. Considerable tact and diplomacy are required. Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s).
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Knowledge of computers and relevant software applications including MS Office (Word).

PHYSICAL EFFORT

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.
Frequently position self and move about the reception area to organize, use office machinery such as fax machines and computer, and assist clients with merchandise.
Frequently transports inventory to stock shelves. Frequently handling 30 pounds and occasionally handling 50 pounds.
Often transports or assists patients to weigh on scales.

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More about this job

Responsibilities

Assist veterinarians and technicians with patient care, treatments, procedures, documentation, and maintaining clean, stocked clinical areas. Support reception operations by communicating with clients, scheduling appointments, managing records and payments, and helping ensure a positive client experience.

Requirements

Completion of a recognized Veterinary Assistant program is required, along with the ability to handle small animals safely and provide compassionate care. The role also calls for strong communication and organizational skills, basic computer literacy, sound judgment, flexibility, and the ability to work effectively with clients and colleagues.

Skills

Veterinary Patient Care
Animal Handling and Restraint
Client Service
Appointment Scheduling
Medical Record Documentation
Medication Preparation and Administration
Vital Signs Measurement
Laboratory Sample Collection and Processing
Radiology Positioning
Surgical Preparation
Prescription Processing
Payment Processing
Inventory Management
Communication
Multitasking and Prioritization
Cleaning and Sanitation

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Assistant
Client Service Representative
Veterinary Medicine
Animal Welfare
Patient Care
Animal Restraint
Medication Administration
Vaccination
Laboratory Samples
Radiology
Surgical Preparation
Hospitalized Patient Care
Vital Signs
Electronic Medical Records
Avimark
Microsoft Windows
Microsoft Word
Microsoft Excel
Prescription Preparation
Inventory Control
Appointment Scheduling
Client Communication
Payment Processing
Controlled Substance Records
Asepsis
Patient Discharge

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