Junior Program Manager

NWI Precision specializes in high-precision machining of helicopter masts, turbine shafts, engine thrust links, and nuclear pressure vessel components for the aerospace and nuclear industries worldwide. Operating from a 120,000 sq. ft. facility at 9 Fenmar Drive in Toronto, our dedicated team is committed to delivering the highest quality products to specifications and on time. We are seeking a Junior Program Manager to join our team.

The role of Junior Program Manager will be responsible for maintaining an excellent relationship with Customers at all times, with focus on proactivity, responsiveness and trust. The program manager is responsible for on time / on quality delivery, and for overall aspects of the Program Performance, Configuration and Cost Management, Demand Management, Financial targets and Performance, Risk management.

DUTIES AND RESPONSIBILITIES:

• Act as Customer first point of contact on all program related matters, including Program Planning, Scope Changes, Reporting, Risk Mitigation, Commercial Negotiations, Engineering Issues, Change management.
• Develop and maintain integrated milestone charts and risk mitigation plans. Review program performance against planned objectives.
• Lead and coordinate integrated program team on understanding program roles and responsibilities ensuring Engineering, Quality, Planning and Estimating work as a team to deliver on organizational goals.
• Constant monitor program progress, ensuring program tasks and activities were completed in accordance with schedules and define and implement corrective action as necessary.
• Identify, manage and periodically review risks (industrial and geopolitical) and develop plans to avoid/mitigate program impact, until completion
• Chair recurring program review meetings with the ultimate result being Customer satisfaction with Company performance, 100% on time delivery, adherence to meeting internal cost objectives, identifying, and coordinating implementation of cost savings initiatives.
• Provide program visibility status and issues to senior management via management reviews and reports
• Manage performance for all programs against financial targets.
• Maximize the Company's performance throughout the program's life cycle
• Ensure programs comply with AS9100, customer, specific quality standards, and regulatory requirements.
• Complete additional projects and responsibilities as required.

JOB EXPECTIONS:

Meet Customer First KPI requirements as defined by the business for each program:

• Green Relationship
• Coatomer OTD Scorecard
• Customer Quality
• Customer Compliant

Coatomer management:

• Responds all customer inquiries and questions within same business day. If answer not available immediately, acknowledge inquiry and provide response estimate date within the same business day
• Constant Customer communication at the frequency agreed between NWIP and Customer
• Commitments related to deliveries are to be provided to Customer only after validation with business and Programs leadership.
• Contract/PO review to be completed within the deadline stipulated in the PO or LTA. Maintain KPI and report on a monthly basis to Programs leadership.
• PO acknowledgement to be completed within 30 days or receipt or earlier. Maintain KPI and report monthly to Programs leadership.
• Ensure Quotations responses are provided before the deadline agreed with the Customer. Maintain adherence KPI and provide monthly to Programs leadership.

Internal:

• Regular attendance and participation to the daily production meeting
• Weekly assessment of the OOR and decisions to introduce data in ERP. Report to be generated to document every week changes
• Chair weekly IPT meeting and provide meeting minutes to stakeholders. Meeting minutes included attendance to be stored in the Sales folders and shared upon request
• Coordinate, create and present Program Reviews at the frequency agreed with SLT (monthly/quarterly).
• Create, manage and follow up get to green plans to recover deliveries and quality. Maintain action lists and share with stakeholders upon request until all actions are complete.
• Maintain and track the average time to complete actions related to program recovery and present monthly status to Programs leadership.
• Be punctual and prepared to begin work at the scheduled start time every day.
• Plan vacation, personal time, and absences responsibly in accordance with company policy and operational needs.

SKILLS AND REQUIREMETNS

• 2 or more years in Aerospace Manufacturing industry in a project or Program Management role
• Working knowledge of build-to-print manufacturing processes, including machining, special processes, and assembly.
• Familiarity with ERP/MRP systems
• Excellent time management skills with proven ability to meet tight deadlines and effectively prioritize and execute tasks under pressure.
• Solid organizational skills, detail oriented, diligent, thorough, accurate and professional as needed in a business support role.
• Business savvy
• Strong customer support skills, experience collaborating with senior customer management.
• Excellent influencing skills and the ability to drive actions to closure by seeing problems through to completion with a high emphasis on problem ownership.
• Ability to work collaboratively with internal and external stakeholders.
• Excellent interpersonal, verbal, written, communication and listening skills – demonstrative ability to relay information in a clear and concise manner.
• To work safely, adhering to Health and Safety policy as well as maintain a high level of 5S for a clean and safe work environment.
• Working knowledge of AS9100
• Export Control / ITAR / Controlled Good Training

EDUCATION:

• Bachelor’s degree (BA/BS) or MSc, university preferred majors include: mechanical engineering, industrial engineering, or equivalent experience in the industry, preferably in aerospace industry.
• MBA or Project Management Professional (PMP Professional) is an asset
• Lean Six Sigma – Green Belt an asset.

Soft Skills

• Embark on a shared vision
• Score as a team
• Empower people
• Lead by example
• Dare to innovate

NWI Precision will make reasonable accommodations of an otherwise qualified employee or applicant for employment, unless undue hardship to NWI Precision would result. Any applicant or employee who requires accommodation in order to perform the essential functions of a job should provide details to Human Resources.

NWI Precision is strongly committed to the recruitment, selection, development, and promotion of employees based on individual merit. Our policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national original, age, or disability. We continually seek to build and maintain a workforce that reflects the customers and organizations we serve.

Any employment agency, person or entity that submits a résumé in response to this posting or to a hiring manager does so with the understanding that the applicant's résumé will become the property of NWI Precision. NWI Precision will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.