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Added 11 hours ago
T
Director, Data Platform Engineering
TD
Toronto, ON
- Full-time
…combines deep expertise in data engineering and distributed systems with a passion for developing talent, driving innovation, and delivering business outcomes at…
Added 11 hours ago
L
Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
The project is focused on improving the security, release reliability, maintainability, and operational resilience of business-critical banking applications.
Added 11 hours ago
CE
Staff Discipline Facilities Engineer (ICE)
Cenovus Energy
Calgary, AB
- Full-time
…control system equipment into Cenovus's existing industrial automation systems and infrastructure and delivers these changes through the Management of Change (MOC) process. The ICE engineer…
Added 11 hours ago
A
Sr. Applied Scientist, Workforce Solutions
Amazon
Vancouver, BC
- Full-time
…technical aspects of the insights you are building for the business, and will play an integral role in strategic decision-making. Further, you will build solutions leveraging advanced…
Added 12 hours ago
RB
Associate Director, Market Risk (FRTB Capital)
Royal Bank of Canada
Toronto, ON
- Full-time
Hands-on experience with Business Intelligence and reporting tools (Tableau, OBI, or equivalent) and market risk systems; ability to translate data into actional insights through dashboard…
Added 12 hours ago
P
Cloud Security Engineer
Paymentus
Richmond Hill, ON
- Full-time
Experience securing CI/CD pipelines, source control systems, build systems, artifact repositories, container registries, deployment workflows, and release automation.
Added 13 hours ago
TA
Epicor Administrator & Developer
Talent Advantage Group
Montreal, QC
- Full-time
2068 Epicor ERP Administrator / Developer – Manufacturing
Added 13 hours ago
L
Senior QA Engineer
Luxoft
Toronto, ON
- Contract
…independence improving efficiency and test coverage to enable business capabilities, working in an Agile environment that includes business and T&D partner…
Added 13 hours ago
GD
System Integration, Verification & Validation
General Dynamics Missions System International
Dartmouth, NS · Ottawa, Ontario
- $75,000 to $105,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 13 hours ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
…technology strategies for IT Infrastructure (Servers & Network), ERP Systems, solutions integration, Robotics Process Automation (RPA), data analytics and digital transformation through…
Added 13 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…successful integration of trade compliance requirements into Husky’s…
Added 13 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 13 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky Technologies™ is a global leader in the design and manufacture of high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new…
Added 13 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Modernizing the global finance operating model through standardization, simplification, automation, and continuous improvement.
Added 13 hours ago
Machine Learning Engineer, Associate Director
Fitch Group
Toronto, ON
…architecting the next generation: sophisticated agentic AI systems, intelligent automation that thinks, and ML capabilities that will redefine how credit analysis happens and how global…
Added 14 hours ago
GD
System Integration & Test, Intermediate
General Dynamics Missions System International
Ottawa, ON
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 14 hours ago
LT
Senior Hardware Engineer
LMI Technologies
Burnaby, BC
- $108,000 to $153,000 CAD / year
- Full-time
Hands-on experience designing with VHDL and/or Verilog complex systems with multiple clock-domains, high speed interfaces (LVDS, PCIe, memories, MIPI, MGT) and data processing cores is…
Added 15 hours ago
GD
System Integration & Test, Intermediate
General Dynamics Missions System International
Ottawa, ON
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 15 hours ago
AI
Senior Mechanical Designer
ATS Industrial Automation
Cambridge, ON
- Full-time
Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.
Added 15 hours ago
AI
Junior Mechanical Designer
ATS Industrial Automation
Cambridge, ON
- Full-time
Join our globally growing team at ATS Industrial Automation where we create complex automation solutions at the highest level that sustainably impact lives around the world.
Added 15 hours ago
S
Certinia (FinancialForce) Developer
Softchoice
Toronto, ON
- Full-time
We are seeking an experienced Certinia (FinancialForce) Developer to serve as the primary technical owner of our highly customized Certinia platform. Our Certinia environment supports…
Added 15 hours ago
TR
ERP Testing Specialist (contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
…complete the testing plan for SAP S/4HANA and other SAP related systems including procurement, human capital management, expense management solutions, and across integration points. They…
Added 15 hours ago
PF
Technical Manager
Power Factors
Brossard, QC
- Full-time
Added 15 hours ago
XI
Director, Network Development & Operations
Xplore Inc
Fredericton, NB · Woodstock, NB · Cornwall, ON · Markham, ON · Calgary, AB
- Full-time
…Director connects network development and operations directly to business outcomes and KPIs - including reliability, speed of change, customer experience, and cost efficiency - and serves…
Added 15 hours ago
PF
Technical Manager
Power Factors
Remote, Canada
- Remote

O'Dell HVAC Group

IT Specialist

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
Professional Development – We support continuous learning and career growth for all roles.
Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
Summer Fridays! – Wrap up early on summer afternoons!

We are seeking an IT Specialist to join our team. Reporting to the Senior Vice President, Operations and Performance, you will play a key role in supporting and maintaining the organization's technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system administration, troubleshooting, and technology implementation to ensure secure, efficient, and reliable business systems. The IT Specialist will collaborate closely with cross-functional teams to support hardware, software, business applications, and IT projects while identifying opportunities to improve processes, enhance the user experience, and maintain technology that supports the organization's operational goals.

What You'll Be Doing

Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
Administer user accounts, permissions, and security settings across business applications and network resources.
Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.
Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
Ensure IT systems, equipment, and processes comply with company security standards and best practices.
Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.
Travel to other company office locations across Canada as required to provide on-site IT support and assist with technology-related initiatives.
Other responsibilities as assigned

What You Bring

Post-secondary education in computer science or related program.
A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
Bilingualism in French and English is considered an asset, as this role will support teams across all regions of Canada.
Experience supporting Microsoft 365 and end-user technologies.
Familiarity with business systems (e.g., CRM/ERP platforms) considered an asset.
Hands-on experience with automation tools and/or AI solutions (e.g.,Copilot, or similar platforms is not a requirement but nice to have).
Ability to communicate and collaborate effectively with both technical and non-technical users.
Experience working with ticketing systems or prioritizing services relating to system and network administration
Excellent problem solving/troubleshooting skills, and the ability to pivot and adapt quickly
Strong attention to detail

At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources. 

This job posting is for an existing vacancy.

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More about this job

Responsibilities

Provide Tier 1 and Tier 2 technical support across company offices, maintaining and troubleshooting Microsoft 365, devices, business applications, networks, and other IT systems. Support user access and equipment changes, IT projects, documentation, asset and licensing records, security practices, and process improvements, including travel to other Canadian locations as needed.

Requirements

Requires post-secondary education in computer science or a related program and 1–2 years of experience in IT helpdesk or technical support. Candidates should have experience supporting Microsoft 365 and end-user technologies, strong troubleshooting and communication skills, and familiarity with ticketing systems; business systems, French-English bilingualism, and automation or AI tools are assets.

Skills

Microsoft 365 Support
Tier 1 and Tier 2 Technical Support
Hardware Installation and Troubleshooting
Software Troubleshooting
User Account Administration
Access and Permissions Management
System Administration
Network Troubleshooting
Employee Onboarding and Offboarding
IT Asset Management
IT Documentation
Ticketing Systems
Automation
Problem Solving
Vendor Coordination
Communication and Collaboration

Benefits

Profit Sharing
Comprehensive Benefits
Health Spending Account
RRSP Plan
Professional Development
Paid Holiday Shutdown
Summer Fridays

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Tier 1 Support
Tier 2 Support
Helpdesk
Technical Support
Computer Science
End-User Devices
Desktops
Laptops
Mobile Devices
Printers
User Accounts
Permissions
Security Settings
Network Resources
System Administration
Business Applications
CRM
ERP
Ticketing Systems
IT Asset Inventory
Software Licensing
Hardware Deployment
System Implementations
Knowledge Base
Automation
Artificial Intelligence
Copilot
Vendor Coordination
Troubleshooting

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